Re: RoboHelp 6

2010-01-13 Thread Susan Modlin
Hi Will,

You're right. We don't have RH 7 or 8. We're not a RH shop and don't 
particularly want to become one. All we want to do is a quick update to a 
existing project before we sunset the whole shebang. 

The frustrating part is Adobe surely still has the software and they 
acknowledge that we have a right to it -- they just won't make it available to 
us. Interestingly enough, the Adobe sight has downloads for v7 and v5, but not 
v6, which is the one we need. Go figure.

Thanks, all. Any other suggestions are welcome.

...Susan 






From: Will Husa will.h...@4techwriter.com
To: Susan Modlin smod...@yahoo.com; framers@lists.frameusers.com
Sent: Wed, January 13, 2010 6:37:07 AM
Subject: RE: RoboHelp 6

Hi Susan,

Judging by the tone of your message, I can only assume that you do not have
RoboHelp 7 or RoboHelp 8 in your tool kit. If you had RH7 or RH8, you could
just import the RH6 project file. 

Hope this helps,

Will


  
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Re: RoboHelp 6

2010-01-13 Thread Art Campbell
So why not do the free 30-day eval of RH8 or TCS2 and be done with it?
Or MIF2Go?

Art Campbell
   art.campb...@gmail.com
  ... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Wed, Jan 13, 2010 at 1:32 PM, Susan Modlin smod...@yahoo.com wrote:
 Hi Will,

 You're right. We don't have RH 7 or 8. We're not a RH shop and don't 
 particularly want to become one. All we want to do is a quick update to a 
 existing project before we sunset the whole shebang.

 The frustrating part is Adobe surely still has the software and they 
 acknowledge that we have a right to it -- they just won't make it available 
 to us. Interestingly enough, the Adobe sight has downloads for v7 and v5, but 
 not v6, which is the one we need. Go figure.

 Thanks, all. Any other suggestions are welcome.

 ...Susan





 
 From: Will Husa will.h...@4techwriter.com
 To: Susan Modlin smod...@yahoo.com; framers@lists.frameusers.com
 Sent: Wed, January 13, 2010 6:37:07 AM
 Subject: RE: RoboHelp 6

 Hi Susan,

 Judging by the tone of your message, I can only assume that you do not have
 RoboHelp 7 or RoboHelp 8 in your tool kit. If you had RH7 or RH8, you could
 just import the RH6 project file.

 Hope this helps,

 Will



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RE: RoboHelp 6

2010-01-13 Thread Fred Ridder

Finding a contractor or a service bureau that has a version of RoboHelp that 
can open and update your existing project should not be very difficult. And if 
the required updates are well defined, the cost of hiring out the job should 
not be very great, either. Dealing with a *one-time* upgrade of a legacy 
project in-house can often wind up being much more expensive than jobbing out 
in the long run than because of all the time that goes into cobbling together 
the tools to deal with the project. The in-house approach only has a cost 
advantage if this project (or similar projects) will need ongoing maintenance 
and upgrades.

-Fred Ridder

 Date: Wed, 13 Jan 2010 10:32:46 -0800
 From: smod...@yahoo.com
 Subject: Re: RoboHelp 6
 To: will.h...@4techwriter.com; framers@lists.frameusers.com
 
 Hi Will,
 
 You're right. We don't have RH 7 or 8. We're not a RH shop and don't 
 particularly want to become one. All we want to do is a quick update to a 
 existing project before we sunset the whole shebang. 
 
 The frustrating part is Adobe surely still has the software and they 
 acknowledge that we have a right to it -- they just won't make it available 
 to us. Interestingly enough, the Adobe sight has downloads for v7 and v5, but 
 not v6, which is the one we need. Go figure.
 
 Thanks, all. Any other suggestions are welcome.

  
___


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RE: RoboHelp 6

2010-01-13 Thread Will Husa
Hi Susan,

Judging by the tone of your message, I can only assume that you do not have
RoboHelp 7 or RoboHelp 8 in your tool kit. If you had RH7 or RH8, you could
just import the RH6 project file. 

Hope this helps,

Will

=
Will Husa 
Technical Writer
Your source for user-friendly documentation
Phone: 708-927-3569
www.4techwriter.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Susan Modlin
Sent: Tuesday, January 12, 2010 7:06 PM
To: framers@lists.frameusers.com
Subject: OT: RoboHelp 6

Hi, Framers,

I've tried all the obvious and usual suspects, but no one is coming through.

Here's the problem: my company acquired another software firm and I
inherited their docs, which were created in Word and RH6. Before we jettison
the existing docs and move them to FM, I need to make some updates to the RH
version. This required RH6. Unfortunately, the media was lost in the move. I
have the serial number, but no software. Multiple phone calls and support
cases opened with Adobe have yielded absolutely nothing. They even went so
far as to give me a busted FTP URL and then deny that such a thing existed.
Go figure.

I realize that this group has absolutely nothing to do with RH, but you're
the most innovative and creative problem solvers I know, so I'm throwing
myself on your mercy. Anyone have any ideas?

...Susan

 
When you find a big kettle of crazy, it's best not to stir it.
   Scott Adams


  
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RE: RoboHelp 6

2010-01-13 Thread Will Husa
Art has a good suggestion. Download the Trial version of RH8. It's fully
functional. I played with it last month when I was evaluating RH8 vs MadCap
Flare 5.

=
Will Husa 
Technical Writer
Your source for user-friendly documentation
Phone: 708-927-3569
www.4techwriter.com


-Original Message-
From: framers-boun...@lists.frameusers.com
[mailto:framers-boun...@lists.frameusers.com] On Behalf Of Art Campbell
Sent: Wednesday, January 13, 2010 12:37 PM
To: Susan Modlin
Cc: framers@lists.frameusers.com; Will Husa
Subject: Re: RoboHelp 6

So why not do the free 30-day eval of RH8 or TCS2 and be done with it?
Or MIF2Go?

Art Campbell
   art.campb...@gmail.com
  ... In my opinion, there's nothing in this world beats a '52
Vincent and a redheaded girl. -- Richard Thompson
  No disclaimers apply.
   DoD 358



On Wed, Jan 13, 2010 at 1:32 PM, Susan Modlin smod...@yahoo.com wrote:
 Hi Will,

 You're right. We don't have RH 7 or 8. We're not a RH shop and don't
particularly want to become one. All we want to do is a quick update to a
existing project before we sunset the whole shebang.

 The frustrating part is Adobe surely still has the software and they
acknowledge that we have a right to it -- they just won't make it available
to us. Interestingly enough, the Adobe sight has downloads for v7 and v5,
but not v6, which is the one we need. Go figure.

 Thanks, all. Any other suggestions are welcome.

 ...Susan





 
 From: Will Husa will.h...@4techwriter.com
 To: Susan Modlin smod...@yahoo.com; framers@lists.frameusers.com
 Sent: Wed, January 13, 2010 6:37:07 AM
 Subject: RE: RoboHelp 6

 Hi Susan,

 Judging by the tone of your message, I can only assume that you do not
have
 RoboHelp 7 or RoboHelp 8 in your tool kit. If you had RH7 or RH8, you
could
 just import the RH6 project file.

 Hope this helps,

 Will



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