Re: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved
Could you share with us all a brief synopsis of the solution in case we're ever faced with this issue? Thank you. Bobbi On Mon, Jul 18, 2011 at 9:16 AM, Spectrum Writing i...@spectrumwritingllc.com wrote: Thanks to Michael, Dave, and Bill. I appreciate all the assistance and help. With all the help from you guys, the problem was resolved. ** ** TVB ** ** Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com ** ** *From:* framers-boun...@lists.frameusers.com [mailto: framers-boun...@lists.frameusers.com] *On Behalf Of *Spectrum Writing *Sent:* Saturday, July 16, 2011 5:09 PM *To:* framers@lists.frameusers.com *Subject:* Slightly OT: Adobe Acrobat license craps out and no help from Customer Support ** ** Adobe Acrobat Pro 9, all patched. Win 7, 64 bit. ** ** All of a sudden, I am receiving the following message about my installation of Adobe Acrobat Pro - You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling the product, or contacting your IT administrator or Adobe Customer support for help. ** ** Why this has just started I do not know. The product has been successfully installed and activated for almost two years now. I tried the Repair Adobe Installation option and that does not work. I cannot uninstall the product until I deactivate it first, but I do not have a deactivate option under Help, only the Repair Acrobat Installation option. ** ** Has anyone else seen and/or run into this issue and if so, what did you do? ** ** I tried contacting Customer Support (via chat) who has helped me activate software twice before, but they absolutely claim that although they can help me activate software, they can't help me deactivate it. When I ask why, I get the standard ill-worded Adobe canned response: ** ** Please call the technical department at 800-833-6687.Monday-Friday, 5am to 7pm (Pacific Time) to get resolve this issue. ** ** They did direct me to Help Deactivate, even though I explicitly stated two times in my chat that I do NOT have that as an option. Only the Repair option. They then directed me to use the Repair option even tho' I also explicitly stated that I had tried that twice and that had not worked. ** ** I would love to rant at this point, but I think you get the gist. ** ** Any ideas, thoughts, etc? ** ** Thanks, ** ** TVB ** ** ** ** ** ** ** ** Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com ** ** ___ You are currently subscribed to framers as rahennes...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rahennessey%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Roberta Hennessey Technical Writer (978) 835-4282 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved
Thanks to Michael, Dave, and Bill. I appreciate all the assistance and help. With all the help from you guys, the problem was resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing Sent: Saturday, July 16, 2011 5:09 PM To: framers@lists.frameusers.com Subject: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support Adobe Acrobat Pro 9, all patched. Win 7, 64 bit. All of a sudden, I am receiving the following message about my installation of Adobe Acrobat Pro - You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling the product, or contacting your IT administrator or Adobe Customer support for help. Why this has just started I do not know. The product has been successfully installed and activated for almost two years now. I tried the Repair Adobe Installation option and that does not work. I cannot uninstall the product until I deactivate it first, but I do not have a deactivate option under Help, only the Repair Acrobat Installation option. Has anyone else seen and/or run into this issue and if so, what did you do? I tried contacting Customer Support (via chat) who has helped me activate software twice before, but they absolutely claim that although they can help me activate software, they can't help me deactivate it. When I ask why, I get the standard ill-worded Adobe canned response: Please call the technical department at 800-833-6687.Monday-Friday, 5am to 7pm (Pacific Time) to get resolve this issue. They did direct me to Help Deactivate, even though I explicitly stated two times in my chat that I do NOT have that as an option. Only the Repair option. They then directed me to use the Repair option even tho' I also explicitly stated that I had tried that twice and that had not worked. I would love to rant at this point, but I think you get the gist. Any ideas, thoughts, etc? Thanks, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
RE: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved
I finally got through to Customer Support who indeed deactivate my installation. I then uninstalled, and reinstalled and then had to resolve a known issue w/ the license. These are the links that helped me: First give this a try: http://www.adobe.com/support/contact/licensing.html If that doesn't work give this page a shot: http://kb2.adobe.com/cps/100/1008779.html Also, something that I learned a long time ago w/ this issue - if you still are having licensing issues w/ the specific message that I received, do this: In the Start field, enter msconfig.exe, and in the System Configuration dialog box that opens, open the Services tab and make sure that FLEXNet Licensing Service is enabled. HTH, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com From: Roberta Hennessey [mailto:rahennes...@gmail.com] Sent: Monday, July 18, 2011 7:59 AM To: i...@spectrumwritingllc.com Cc: framers@lists.frameusers.com Subject: Re: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support - Resolved Could you share with us all a brief synopsis of the solution in case we're ever faced with this issue? Thank you. Bobbi On Mon, Jul 18, 2011 at 9:16 AM, Spectrum Writing i...@spectrumwritingllc.com wrote: Thanks to Michael, Dave, and Bill. I appreciate all the assistance and help. With all the help from you guys, the problem was resolved. TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com From: framers-boun...@lists.frameusers.com [mailto:framers-boun...@lists.frameusers.com] On Behalf Of Spectrum Writing Sent: Saturday, July 16, 2011 5:09 PM To: framers@lists.frameusers.com Subject: Slightly OT: Adobe Acrobat license craps out and no help from Customer Support Adobe Acrobat Pro 9, all patched. Win 7, 64 bit. All of a sudden, I am receiving the following message about my installation of Adobe Acrobat Pro - You cannot use this product at this time. You must repair the problem by uninstalling and reinstalling the product, or contacting your IT administrator or Adobe Customer support for help. Why this has just started I do not know. The product has been successfully installed and activated for almost two years now. I tried the Repair Adobe Installation option and that does not work. I cannot uninstall the product until I deactivate it first, but I do not have a deactivate option under Help, only the Repair Acrobat Installation option. Has anyone else seen and/or run into this issue and if so, what did you do? I tried contacting Customer Support (via chat) who has helped me activate software twice before, but they absolutely claim that although they can help me activate software, they can't help me deactivate it. When I ask why, I get the standard ill-worded Adobe canned response: Please call the technical department at 800-833-6687.Monday-Friday, 5am to 7pm (Pacific Time) to get resolve this issue. They did direct me to Help Deactivate, even though I explicitly stated two times in my chat that I do NOT have that as an option. Only the Repair option. They then directed me to use the Repair option even tho' I also explicitly stated that I had tried that twice and that had not worked. I would love to rant at this point, but I think you get the gist. Any ideas, thoughts, etc? Thanks, TVB Tammy Van Boening Owner/Principal Spectrum Writing, LLC www.spectrumwritingllc.com i...@spectrumwritingllc.com ___ You are currently subscribed to framers as rahennes...@gmail.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/rahennessey%40gmail.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info. -- Roberta Hennessey Technical Writer (978) 835-4282 ___ You are currently subscribed to framers as arch...@mail-archive.com. Send list messages to framers@lists.frameusers.com. To unsubscribe send a blank email to framers-unsubscr...@lists.frameusers.com or visit http://lists.frameusers.com/mailman/options/framers/archive%40mail-archive.com Send administrative questions to listad...@frameusers.com. Visit http://www.frameusers.com/ for more resources and info.
