Re: [Freeswitch-users] DTMF recognition and nbound calls
To all those concerned…and I know there were many of you, my problem is solved. I started from scratch basically… Because I am just learnt many things…obviously while I was still learning I must have changed a setting that caused the IVR to not work properly… Having said that I don’t know what I did… So I re-installed. Re instated all my extensions and pstn code…and now I have dtmf recognition… Ilan Perez From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael S Collins Sent: 08 August 2008 15:00 To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls I came late to the party. Could you recap what you are trying to do with the digit that is received? Is it an ivr? -MC Sent from my iPhone On Aug 7, 2008, at 9:33 PM, Ilan Perez [EMAIL PROTECTED] wrote: You got my last message…about the fact that I can see in the log that the dtmf is recognized by the system…but the system takes no action when the key is hit… Ilan Perez From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian West Sent: 08 August 2008 11:18 To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls What kind of device? You shouldn't need to have the detection app in that case something else must be wrong. On Aug 7, 2008, at 6:37 PM, Ilan Perez wrote: Yes, Darren it is an analog line that is connected… ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] DTMF recognition and nbound calls
Quick recap…
I am using the default ivr, which is at extension 5000
When calling from an internal extension it works perfectly.
When calling from an external pstn line, through my grandstream gateway, the
ivr activates and the prompts are played etc…but if you hit the 1 key on the
phone it doesn’t take you to anything. The system doesn’t compute the key.
What is interesting is that in the log it states “key 1 has been push” or key 4
has been pushed…etc but no action is taken as a result…that is my problem!
Can anyone who is back from cluecon help me out?
My code is as follows
extension name=public_did
condition field=destination_number expression=^(0283472006)$
action application=set data=call_timeout=60/
action application=start_dtmf data=true/
action application=set data=RECORD_TITLE=Recording
${destination_number} ${caller_id_number} ${strftime(%Y-%m-%d %H:%M)}/
action application=set data=RECORD_COPYRIGHT=(c) 2008 Diagnostic
Devices, Inc./
action application=set data=RECORD_SOFTWARE=FreeSwitch/
action application=set data=RECORD_ARTIST=Ian Curtis/
action application=set data=RECORD_COMMENT=Love will tear us apart/
action application=set data=RECORD_DATE=${strftime(%Y-%m-%d %H:%M)}/
action application=set data=RECORD_STEREO=false/
action application=set data=playback_terminators=#*/
action application=record_session data=C:/Program
Files/FreeSWITCH/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}_${destination_number}_${caller_id_number}.wav/
action application=set data=ringback=${us-ring}/
action application=transfer data=5000 XML default/
!--action application=bridge data=user/[EMAIL PROTECTED]/
--
/condition
/extension
Ilan Perez
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Michael S Collins
Sent: 08 August 2008 15:00
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls
I came late to the party. Could you recap what you are trying to do with the
digit that is received? Is it an ivr?
-MC
Sent from my iPhone
On Aug 7, 2008, at 9:33 PM, Ilan Perez [EMAIL PROTECTED] wrote:
You got my last message…about the fact that I can see in the log that the dtmf
is recognized by the system…but the system takes no action when the key is hit…
Ilan Perez
From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian West
Sent: 08 August 2008 11:18
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls
What kind of device? You shouldn't need to have the detection app in that case
something else must be wrong.
On Aug 7, 2008, at 6:37 PM, Ilan Perez wrote:
Yes, Darren it is an analog line that is connected…
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Re: [Freeswitch-users] DTMF recognition and nbound calls
For problem #1 you probably need to use the DTMF detection application. The
symptoms your describing match and your code is missing this.
Try adding:
action application=start_dtmf data=true/
Problem #2, does this occur on an analog line?
_
From: Ilan Perez [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 06, 2008 6:30 PM
To: freeswitch-users@lists.freeswitch.org
Subject: [Freeswitch-users] DTMF recognition and nbound calls
Dear All,
I have setup my inbound extension (in the public.xml) diaplan to transfer to
extension 5000 à the demo IVR
The recordings come through nicely. From an internal call the demo fine
including DTMF recognition but with inbound calls from external source
ie
pstn line
Two problems occur.
1. There is no DTMF recognition
2. If I hangup during the playback the system still plays out the
whole IVR
Here is my code for the extension.
Hopefully someone can help me out
extension name=public_did
condition field=destination_number expression=^(0283472006)$
action application=set data=call_timeout=60/
action application=set data=group_confirm_file=C:/Program
Files/FreeSWITCH/sounds/en/us/callie/voicemail/8000/vm-press.wav/
action application=set data=group_confirm_key=4/
action application=set data=RECORD_TITLE=Recording
${destination_number} ${caller_id_number} ${strftime(%Y-%m-%d %H:%M)}/
action application=set data=RECORD_COPYRIGHT=(c) 2008 Diagnostic
Devices, Inc./
action application=set data=RECORD_SOFTWARE=FreeSwitch/
action application=set data=RECORD_ARTIST=Ian Curtis/
action application=set data=RECORD_COMMENT=Love will tear us
apart/
action application=set data=RECORD_DATE=${strftime(%Y-%m-%d
%H:%M)}/
action application=set data=RECORD_STEREO=false/
action application=set data=playback_terminators=#*/
action application=record_session data=C:/Program
Files/FreeSWITCH/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}_${destination_num
ber}_${caller_id_number}.wav/
action application=set data=ringback=${us-ring}/
action application=transfer data=5000 XML default/
!--action application=bridge data=user/[EMAIL PROTECTED]/
--
/condition
/extension
Anyone?
Ilan Perez
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Re: [Freeswitch-users] DTMF recognition and nbound calls
Yes, Darren it is an analog line that is connected
Here is my code now
extension name=public_did
condition field=destination_number expression=^(0283472006)$
action application=set data=call_timeout=60/
action application=start_dtmf data=true/
action application=set data=RECORD_TITLE=Recording
${destination_number} ${caller_id_number} ${strftime(%Y-%m-%d %H:%M)}/
action application=set data=RECORD_COPYRIGHT=(c) 2008 Diagnostic
Devices, Inc./
action application=set data=RECORD_SOFTWARE=FreeSwitch/
action application=set data=RECORD_ARTIST=Ian Curtis/
action application=set data=RECORD_COMMENT=Love will tear us
apart/
action application=set data=RECORD_DATE=${strftime(%Y-%m-%d
%H:%M)}/
action application=set data=RECORD_STEREO=false/
action application=set data=playback_terminators=#*/
action application=record_session data=C:/Program
Files/FreeSWITCH/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}_${destination_num
ber}_${caller_id_number}.wav/
action application=set data=ringback=${us-ring}/
action application=transfer data=5000 XML default/
!--action application=bridge data=user/[EMAIL PROTECTED]/
--
/condition
/extension
I added the line you suggested and at least it now recognizes that a number
is getting pushed. What it doesnt do is recognize which number. So no
matter which number I hit it would say invalid entry but that is better
than nothing
Anyone know how to fix the next thing
The actual keys not being recognized?
Ilan Perez
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Darren
Schreiber
Sent: 07 August 2008 23:10
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls
For problem #1 you probably need to use the DTMF detection application. The
symptoms your describing match and your code is missing this.
Try adding:
action application=start_dtmf data=true/
Problem #2, does this occur on an analog line?
_
From: Ilan Perez [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 06, 2008 6:30 PM
To: freeswitch-users@lists.freeswitch.org
Subject: [Freeswitch-users] DTMF recognition and nbound calls
Dear All,
I have setup my inbound extension (in the public.xml) diaplan to transfer to
extension 5000 à the demo IVR
The recordings come through nicely. From an internal call the demo fine
including DTMF recognition but with inbound calls from external source
ie
pstn line
Two problems occur.
1. There is no DTMF recognition
2. If I hangup during the playback the system still plays out the
whole IVR
Here is my code for the extension.
Hopefully someone can help me out
extension name=public_did
condition field=destination_number expression=^(0283472006)$
action application=set data=call_timeout=60/
action application=set data=group_confirm_file=C:/Program
Files/FreeSWITCH/sounds/en/us/callie/voicemail/8000/vm-press.wav/
action application=set data=group_confirm_key=4/
action application=set data=RECORD_TITLE=Recording
${destination_number} ${caller_id_number} ${strftime(%Y-%m-%d %H:%M)}/
action application=set data=RECORD_COPYRIGHT=(c) 2008 Diagnostic
Devices, Inc./
action application=set data=RECORD_SOFTWARE=FreeSwitch/
action application=set data=RECORD_ARTIST=Ian Curtis/
action application=set data=RECORD_COMMENT=Love will tear us
apart/
action application=set data=RECORD_DATE=${strftime(%Y-%m-%d
%H:%M)}/
action application=set data=RECORD_STEREO=false/
action application=set data=playback_terminators=#*/
action application=record_session data=C:/Program
Files/FreeSWITCH/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}_${destination_num
ber}_${caller_id_number}.wav/
action application=set data=ringback=${us-ring}/
action application=transfer data=5000 XML default/
!--action application=bridge data=user/[EMAIL PROTECTED]/
--
/condition
/extension
Anyone?
Ilan Perez
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Re: [Freeswitch-users] DTMF recognition and nbound calls
I had the same problem #2 using an analog line and a Xorcom astribank. I also
found that the analog line inbound caller could hangup before any internal
analog extensions had answered, and FS wouldn't see the hangup properly and
keep ringing the internal analog extensions.
I ran out of fiddling time, so never resolved this but would really like to see
it working.
Col
- Original Message -
From: Darren Schreiber
To: freeswitch-users@lists.freeswitch.org
Sent: Thursday, August 07, 2008 11:09 PM
Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls
For problem #1 you probably need to use the DTMF detection application. The
symptoms your describing match and your code is missing this.
Try adding:
action application=start_dtmf data=true/
Problem #2, does this occur on an analog line?
--
From: Ilan Perez [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 06, 2008 6:30 PM
To: freeswitch-users@lists.freeswitch.org
Subject: [Freeswitch-users] DTMF recognition and nbound calls
Dear All,
I have setup my inbound extension (in the public.xml) diaplan to transfer to
extension 5000 à the demo IVR
The recordings come through nicely. From an internal call the demo fine
including DTMF recognition but with inbound calls from external source.ie pstn
line
Two problems occur.
1. There is no DTMF recognition
2. If I hangup during the playback the system still plays out the whole
IVR
Here is my code for the extension.
Hopefully someone can help me out
extension name=public_did
condition field=destination_number expression=^(0283472006)$
action application=set data=call_timeout=60/
action application=set data=group_confirm_file=C:/Program
Files/FreeSWITCH/sounds/en/us/callie/voicemail/8000/vm-press.wav/
action application=set data=group_confirm_key=4/
action application=set data=RECORD_TITLE=Recording
${destination_number} ${caller_id_number} ${strftime(%Y-%m-%d %H:%M)}/
action application=set data=RECORD_COPYRIGHT=(c) 2008 Diagnostic
Devices, Inc./
action application=set data=RECORD_SOFTWARE=FreeSwitch/
action application=set data=RECORD_ARTIST=Ian Curtis/
action application=set data=RECORD_COMMENT=Love will tear us apart/
action application=set data=RECORD_DATE=${strftime(%Y-%m-%d %H:%M)}/
action application=set data=RECORD_STEREO=false/
action application=set data=playback_terminators=#*/
action application=record_session data=C:/Program
Files/FreeSWITCH/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}_${destination_number}_${caller_id_number}.wav/
action application=set data=ringback=${us-ring}/
action application=transfer data=5000 XML default/
!--action application=bridge data=user/[EMAIL PROTECTED]/
--
/condition
/extension
Anyone?
Ilan Perez
--
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Re: [Freeswitch-users] DTMF recognition and nbound calls
One other thing So in my last email I said that the system recognizes that a key has been pushed but doesnt know which one àwell thats not true. I displayed a deeper level of logging and I can see that the system recognizes which key has been pushed but the program doesnt know what to do with it Any ideas? 2008-08-08 10:05:01 [DEBUG] switch_ivr_async.c:887 inband_dtmf_callback() DTMF DETECTED: [4] Ilan Perez Diagnostic Devices Webmaster 0432 326 017 8347 2244 From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian West Sent: 07 August 2008 21:42 To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls On Aug 6, 2008, at 8:30 PM, Ilan Perez wrote: Two problems occur. 1. There is no DTMF recognition Sounds like they are doing inband DTMF. 2. If I hangup during the playback the system still plays out the whole IVR Sounds like you have NAT involved and maybe the Bye isn't received? /b ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] DTMF recognition and nbound calls
Col, thanks for supporting my problem
lol
FS braniacs please come to the rescue J
Ilan Perez
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Col
Ferguson
Sent: 08 August 2008 09:55
To: freeswitch-users@lists.freeswitch.org
Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls
I had the same problem #2 using an analog line and a Xorcom astribank. I
also found that the analog line inbound caller could hangup before any
internal analog extensions had answered, and FS wouldn't see the hangup
properly and keep ringing the internal analog extensions.
I ran out of fiddling time, so never resolved this but would really like to
see it working.
Col
- Original Message -
From: Darren Schreiber mailto:[EMAIL PROTECTED]
To: freeswitch-users@lists.freeswitch.org
Sent: Thursday, August 07, 2008 11:09 PM
Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls
For problem #1 you probably need to use the DTMF detection application. The
symptoms your describing match and your code is missing this.
Try adding:
action application=start_dtmf data=true/
Problem #2, does this occur on an analog line?
_
From: Ilan Perez [mailto:[EMAIL PROTECTED]
Sent: Wednesday, August 06, 2008 6:30 PM
To: freeswitch-users@lists.freeswitch.org
Subject: [Freeswitch-users] DTMF recognition and nbound calls
Dear All,
I have setup my inbound extension (in the public.xml) diaplan to transfer to
extension 5000 à the demo IVR
The recordings come through nicely. From an internal call the demo fine
including DTMF recognition but with inbound calls from external source
ie
pstn line
Two problems occur.
1. There is no DTMF recognition
2. If I hangup during the playback the system still plays out the
whole IVR
Here is my code for the extension.
Hopefully someone can help me out
extension name=public_did
condition field=destination_number expression=^(0283472006)$
action application=set data=call_timeout=60/
action application=set data=group_confirm_file=C:/Program
Files/FreeSWITCH/sounds/en/us/callie/voicemail/8000/vm-press.wav/
action application=set data=group_confirm_key=4/
action application=set data=RECORD_TITLE=Recording
${destination_number} ${caller_id_number} ${strftime(%Y-%m-%d %H:%M)}/
action application=set data=RECORD_COPYRIGHT=(c) 2008 Diagnostic
Devices, Inc./
action application=set data=RECORD_SOFTWARE=FreeSwitch/
action application=set data=RECORD_ARTIST=Ian Curtis/
action application=set data=RECORD_COMMENT=Love will tear us
apart/
action application=set data=RECORD_DATE=${strftime(%Y-%m-%d
%H:%M)}/
action application=set data=RECORD_STEREO=false/
action application=set data=playback_terminators=#*/
action application=record_session data=C:/Program
Files/FreeSWITCH/recordings/${strftime(%Y-%m-%d-%H-%M-%S)}_${destination_num
ber}_${caller_id_number}.wav/
action application=set data=ringback=${us-ring}/
action application=transfer data=5000 XML default/
!--action application=bridge data=user/[EMAIL PROTECTED]/
--
/condition
/extension
Anyone?
Ilan Perez
_
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Re: [Freeswitch-users] DTMF recognition and nbound calls
What kind of device? You shouldn't need to have the detection app in that case something else must be wrong. On Aug 7, 2008, at 6:37 PM, Ilan Perez wrote: Yes, Darren it is an analog line that is connected… ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] DTMF recognition and nbound calls
You got my last message.about the fact that I can see in the log that the dtmf is recognized by the system.but the system takes no action when the key is hit. Ilan Perez From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian West Sent: 08 August 2008 11:18 To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls What kind of device? You shouldn't need to have the detection app in that case something else must be wrong. On Aug 7, 2008, at 6:37 PM, Ilan Perez wrote: Yes, Darren it is an analog line that is connected. ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
Re: [Freeswitch-users] DTMF recognition and nbound calls
I came late to the party. Could you recap what you are trying to do with the digit that is received? Is it an ivr? -MC Sent from my iPhone On Aug 7, 2008, at 9:33 PM, Ilan Perez [EMAIL PROTECTED] wrote: You got my last message…about the fact that I can see in the log tha t the dtmf is recognized by the system…but the system takes no actio n when the key is hit… Ilan Perez From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] ] On Behalf Of Brian West Sent: 08 August 2008 11:18 To: freeswitch-users@lists.freeswitch.org Subject: Re: [Freeswitch-users] DTMF recognition and nbound calls What kind of device? You shouldn't need to have the detection app in that case something else must be wrong. On Aug 7, 2008, at 6:37 PM, Ilan Perez wrote: Yes, Darren it is an analog line that is connected… ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org ___ Freeswitch-users mailing list Freeswitch-users@lists.freeswitch.org http://lists.freeswitch.org/mailman/listinfo/freeswitch-users UNSUBSCRIBE:http://lists.freeswitch.org/mailman/options/freeswitch-users http://www.freeswitch.org
