Re: [Full-disclosure] Xbox live accounts are being stolen (update)
I'd like to introduce you to a new friend you haven't met before: http://images.jupiterimages.com/common/detail/80/16/22421680.jpg "march 26th 2008 I been talking to Xbox for two weeks now its march 31st " Hacked 3/26. Now 3/31. 2 weeks? Here: http://www.amazon.com/Subtraction-Flash-Cards-Pack-54/dp/0307249522/ref=pd_bbs_sr_1?ie=UTF8&s=books&qid=1207073496&sr=8-1 All of that aside, hope you get things restored. 2008/3/31 Xavier lassiter <[EMAIL PROTECTED]>: > > > Hi My Name Is Xavier And You said to send you any info on Hacked Xbox live > accounts just like to tell you my account was also Hacked since Wednesday > march 26th 2008 I been talking to Xbox for two weeks now its march 31st well > me and two of my friends accounts got stolen by my friend giving me this web > site for free Microsoft Points like (Excuse me for my langue) Like a Fucking > Dumb ass I went to the web site I looks just like a Xbox web site here is a > link www.freempz.110mb.com when you look at the website it looks so real so > I put in my e-mail address and password just like Xbox.com and it signed me > in nothing happened so I got of my computer and went on my Xbox and a few > minutes later I get a friend request from another person it was my friend > and he told me not to go to that web site because they took his information > when he told me that I went to change my information it was to late the > email was changed and the password so what I did was I was going to stay on > but it kicked me of I did not say I singed off but I tried to sign back in > it said that my account was recovered so I called Xbox im going to try to > remember everything ok I called them and I told them my account was stolen > they did not know what the hell I was talking about after I spent Five > minutes explaining to them that my account was stolen so they man I was > talking to asked me for the gamertag Xman1231 they they asked me what was > the address oh and this is on the first day and he asked me what was my > secret password what was my pets name first I said I don't have a pet and I > told him that I put my favorite food and I told him that everything was > changed my address name last name everything they that's when the guy got > what the hell I was talking about it would been good if I wrote there names > down but I did not let me get back the subject at hand ok then they put me > on hold and then they put me on hold again and that's when they put me in > contact with the supervisor Matt I talked to him and everything and he said > that he can suspend the account oh while this was happening they puck ass > hacker was on my account but the I told they guy everything I told the man I > was talking to that was they supervisor told me they will be in contact with > me at the end of this week or next week in my mind I know there not going to > call but they supervisor told me that I can make another account while I > wait for there call he gave me a reference number and I got off the phone > and I made a new account and I was thinking that can they just remove the > email address and pass word that's there and add a new one but it was to > late to call I apologize for my writing and thank you for reading this > e-mail. if any question to asked you can contact me at my e-mail address > [EMAIL PROTECTED] > > > OMG, Sweet deal for Yahoo! users/friends: Get A Month of Blockbuster Total > Access, No Cost. W00t > ___ > Full-Disclosure - We believe in it. > Charter: http://lists.grok.org.uk/full-disclosure-charter.html > Hosted and sponsored by Secunia - http://secunia.com/ > <>___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen (update)
On Mon, 31 Mar 2008 16:58:12 PDT, Xavier lassiter said: > info on Hacked Xbox live accounts just like to tell you my account was also > Hacked since Wednesday march 26th 2008 I been talking to Xbox for two weeks > now So you've been talking to them for two weeks about something that happened less than a week ago. Moral: If you don't even know what day of the week it is, you probably shouldn't be using the Internet. pgpF457v24sQZ.pgp Description: PGP signature ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
[Full-disclosure] Xbox live accounts are being stolen (update)
Hi My Name Is Xavier And You said to send you any info on Hacked Xbox live accounts just like to tell you my account was also Hacked since Wednesday march 26th 2008 I been talking to Xbox for two weeks now its march 31st well me and two of my friends accounts got stolen by my friend giving me this web site for free Microsoft Points like (Excuse me for my langue) Like a Fucking Dumb ass I went to the web site I looks just like a Xbox web site here is a link www.freempz.110mb.com when you look at the website it looks so real so I put in my e-mail address and password just like Xbox.com and it signed me in nothing happened so I got of my computer and went on my Xbox and a few minutes later I get a friend request from another person it was my friend and he told me not to go to that web site because they took his information when he told me that I went to change my information it was to late the email was changed and the password so what I did was I was going to stay on but it kicked me of I did not say I singed off but I tried to sign back in it said that my account was recovered so I called Xbox im going to try to remember everything ok I called them and I told them my account was stolen they did not know what the hell I was talking about after I spent Five minutes explaining to them that my account was stolen so they man I was talking to asked me for the gamertag Xman1231 they they asked me what was the address oh and this is on the first day and he asked me what was my secret password what was my pets name first I said I don’t have a pet and I told him that I put my favorite food and I told him that everything was changed my address name last name everything they that’s when the guy got what the hell I was talking about it would been good if I wrote there names down but I did not let me get back the subject at hand ok then they put me on hold and then they put me on hold again and that’s when they put me in contact with the supervisor Matt I talked to him and everything and he said that he can suspend the account oh while this was happening they puck ass hacker was on my account but the I told they guy everything I told the man I was talking to that was they supervisor told me they will be in contact with me at the end of this week or next week in my mind I know there not going to call but they supervisor told me that I can make another account while I wait for there call he gave me a reference number and I got off the phone and I made a new account and I was thinking that can they just remove the email address and pass word that's there and add a new one but it was to late to call I apologize for my writing and thank you for reading this e-mail. if any question to asked you can contact me at my e-mail address [EMAIL PROTECTED] You rock. That's why Blockbuster's offering you one month of Blockbuster Total Access, No Cost. http://tc.deals.yahoo.com/tc/blockbuster/text5.com___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen (is the training working?)
Hi Kevin, For Hardware calls, we don't verify the same information as we do on Live calls. The reason for this is because some people (in fact many people) who call into the hardware queue are not even Xbox Live customers. Therefore, they don't have the same data to verify against and as a result, our agents don't have visibility into it and our entitlement process is different for each line of business. Scott -Original Message- From: Kevin Finisterre (lists) [mailto:[EMAIL PROTECTED] Sent: Thursday, August 09, 2007 8:21 AM To: full-disclosure@lists.grok.org.uk Cc: Ashley Wilson Subject: Re: [Full-disclosure] Xbox live accounts are being stolen (is the training working?) I find it kind of ironic that my Xbox broke last night after an update and I am now on the phone with a Xbox live representative. After the whole stolen accounts fiasco I remember calling in an having techs flat out refuse to work with you until you verified your full name, address, phone number, gamer tag, xbox console serial number and email address used on the account. I just finished talking to a tech about my xbox after only giving her my First name, Address and Phone number (I couldn't give my serial because my xbox is not near me). After asking to speak with her supervisor about some other issues I asked him to remind me of what information should be verified prior to speaking with someone. He told me that "First and Last name, Address, Phone Number, Email and Serial Number had to be verified and if any one item was missing or not available to be verified via other means" then they have been instructed to not speak with you. I asked him what happened with Gamertag verification and he stated that only applied to Xbox live issues and it was not verified for Xbox console issue. I didn't bother telling him the tech that passed me on to him didn't quite verify all the data, I simply said thanks and hung up. At the very least this may help illustrate that no amount of training can fully curb human behavior. The tech I talked to had no problem ignoring the lack of serial number and email address on my account. So Ashley... yeah I guess it is entirely possible that accounts *can* still be stolen. Hell for all I know it could be the same kids since no one was ever produced as the culprit of the previous caper. Good luck! -KF ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen (is thetraining working?)
This list is about Full Disclosure, exploits vulnerabilities etc. Noone gives a rat arse whether some whiny n00bz cant play Halo. Find another list to gripe about customer service issues. Futhermore there isnt any proof provided that ppl didnt get compromised by getting phished themselves. I'm sure the same mindless twitz that are whinning here have to have a myspace account spilling all their personal information anyway. Jay - Original Message - From: Kevin Finisterre (lists) [mailto:[EMAIL PROTECTED] To: [EMAIL PROTECTED] Cc: full-disclosure@lists.grok.org.uk,[EMAIL PROTECTED] Sent: Thu, 9 Aug 2007 11:44:50 -0400 Subject: Re: [Full-disclosure] Xbox live accounts are being stolen (is thetraining working?) Which is fine... I was more than anything pointing out that this individual still chose to ignore company policy. And being stereotypical it sounded like the *same* call center I called into before, so if she is doing it I am sure others are as well. Hopefully she had minimal access to personal data. And I guess I was also highlighting the fact that no one was really paraded around for us to tar and feather for stealing accounts. Did you guys actually catch someone or did they get off Scott free? This issue had honestly been out of my mind for some time, I was quite surprised to hear of it happening again. -KF On Aug 9, 2007, at 11:26 AM, Scott Hirnle wrote: > Hi Kevin, > > For Hardware calls, we don't verify the same information as we do > on Live calls. The reason for this is because some people (in fact > many people) who call into the hardware queue are not even Xbox > Live customers. Therefore, they don't have the same data to verify > against and as a result, our agents don't have visibility into it > and our entitlement process is different for each line of business. > > Scott > > -Original Message- > From: Kevin Finisterre (lists) [mailto:[EMAIL PROTECTED] > Sent: Thursday, August 09, 2007 8:21 AM > To: full-disclosure@lists.grok.org.uk > Cc: Ashley Wilson > Subject: Re: [Full-disclosure] Xbox live accounts are being stolen > (is the training working?) > > I find it kind of ironic that my Xbox broke last night after an > update and I am now on the phone with a Xbox live representative. > After the whole stolen accounts fiasco I remember calling in an > having techs flat out refuse to work with you until you verified your > full name, address, phone number, gamer tag, xbox console serial > number and email address used on the account. > > I just finished talking to a tech about my xbox after only giving her > my First name, Address and Phone number (I couldn't give my serial > because my xbox is not near me). After asking to speak with her > supervisor about some other issues I asked him to remind me of what > information should be verified prior to speaking with someone. He > told me that "First and Last name, Address, Phone Number, Email and > Serial Number had to be verified and if any one item was missing or > not available to be verified via other means" then they have been > instructed to not speak with you. I asked him what happened with > Gamertag verification and he stated that only applied to Xbox live > issues and it was not verified for Xbox console issue. I didn't > bother telling him the tech that passed me on to him didn't quite > verify all the data, I simply said thanks and hung up. > > At the very least this may help illustrate that no amount of training > can fully curb human behavior. The tech I talked to had no problem > ignoring the lack of serial number and email address on my account. > So Ashley... yeah I guess it is entirely possible that accounts *can* > still be stolen. Hell for all I know it could be the same kids since > no one was ever produced as the culprit of the previous caper. > > Good luck! > -KF > > > ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/ ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen (is thetraining working?)
On Aug 9, 2007, at 12:20 PM, Jay wrote: > This list is about Full Disclosure, exploits vulnerabilities etc. > > Noone gives a rat arse whether some whiny n00bz cant play Halo. > > Find another list to gripe about customer service issues. Fire up your inbox filter... gripe about your list issues elsewhere. I equally could give half a shit. > > Futhermore there isnt any proof provided that ppl didnt get > compromised by getting phished themselves. I'm sure the same > mindless twitz that are whinning here have to have a myspace > account spilling all their personal information anyway. What part of my recorded conversations of an Xbox live employee divulging information involved the end user getting fished ya twit? Besides Microsoft owned up to it ... isn't that enough? -KF ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen (is the training working?)
Which is fine... I was more than anything pointing out that this individual still chose to ignore company policy. And being stereotypical it sounded like the *same* call center I called into before, so if she is doing it I am sure others are as well. Hopefully she had minimal access to personal data. And I guess I was also highlighting the fact that no one was really paraded around for us to tar and feather for stealing accounts. Did you guys actually catch someone or did they get off Scott free? This issue had honestly been out of my mind for some time, I was quite surprised to hear of it happening again. -KF On Aug 9, 2007, at 11:26 AM, Scott Hirnle wrote: > Hi Kevin, > > For Hardware calls, we don't verify the same information as we do > on Live calls. The reason for this is because some people (in fact > many people) who call into the hardware queue are not even Xbox > Live customers. Therefore, they don't have the same data to verify > against and as a result, our agents don't have visibility into it > and our entitlement process is different for each line of business. > > Scott > > -Original Message- > From: Kevin Finisterre (lists) [mailto:[EMAIL PROTECTED] > Sent: Thursday, August 09, 2007 8:21 AM > To: full-disclosure@lists.grok.org.uk > Cc: Ashley Wilson > Subject: Re: [Full-disclosure] Xbox live accounts are being stolen > (is the training working?) > > I find it kind of ironic that my Xbox broke last night after an > update and I am now on the phone with a Xbox live representative. > After the whole stolen accounts fiasco I remember calling in an > having techs flat out refuse to work with you until you verified your > full name, address, phone number, gamer tag, xbox console serial > number and email address used on the account. > > I just finished talking to a tech about my xbox after only giving her > my First name, Address and Phone number (I couldn't give my serial > because my xbox is not near me). After asking to speak with her > supervisor about some other issues I asked him to remind me of what > information should be verified prior to speaking with someone. He > told me that "First and Last name, Address, Phone Number, Email and > Serial Number had to be verified and if any one item was missing or > not available to be verified via other means" then they have been > instructed to not speak with you. I asked him what happened with > Gamertag verification and he stated that only applied to Xbox live > issues and it was not verified for Xbox console issue. I didn't > bother telling him the tech that passed me on to him didn't quite > verify all the data, I simply said thanks and hung up. > > At the very least this may help illustrate that no amount of training > can fully curb human behavior. The tech I talked to had no problem > ignoring the lack of serial number and email address on my account. > So Ashley... yeah I guess it is entirely possible that accounts *can* > still be stolen. Hell for all I know it could be the same kids since > no one was ever produced as the culprit of the previous caper. > > Good luck! > -KF > > > ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen (is the training working?)
I find it kind of ironic that my Xbox broke last night after an update and I am now on the phone with a Xbox live representative. After the whole stolen accounts fiasco I remember calling in an having techs flat out refuse to work with you until you verified your full name, address, phone number, gamer tag, xbox console serial number and email address used on the account. I just finished talking to a tech about my xbox after only giving her my First name, Address and Phone number (I couldn't give my serial because my xbox is not near me). After asking to speak with her supervisor about some other issues I asked him to remind me of what information should be verified prior to speaking with someone. He told me that "First and Last name, Address, Phone Number, Email and Serial Number had to be verified and if any one item was missing or not available to be verified via other means" then they have been instructed to not speak with you. I asked him what happened with Gamertag verification and he stated that only applied to Xbox live issues and it was not verified for Xbox console issue. I didn't bother telling him the tech that passed me on to him didn't quite verify all the data, I simply said thanks and hung up. At the very least this may help illustrate that no amount of training can fully curb human behavior. The tech I talked to had no problem ignoring the lack of serial number and email address on my account. So Ashley... yeah I guess it is entirely possible that accounts *can* still be stolen. Hell for all I know it could be the same kids since no one was ever produced as the culprit of the previous caper. Good luck! -KF ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen
It was Halvar Flake. On Tue, Aug 07, 2007 at 06:08:51PM -0300, Ashley Wilson wrote: > Hey there, > > I'm so very frustrated with Microsoft and went on a search to see if anyone > else has had the same issue and low and behold, I came across you're article > of sorts. > > Its been over a month now, since I was hacked. I woke up on a Sunday > morning, check my email as I do everyday. I had 4 emails from Microsoft > stating I purchased 2 Microsoft points and a year subscription. As most > people would, I panicked and wondered what kind of insane thing happened. > When I turned on my Xbox and attempted to log into my account, I couldn't. > My boyfriend shortly after that, recovered my account on the Xbox and we > came to find out that my username had been changed, all my friends had been > deleted off my list and my motto was changed to "LOL I got jacked." > > I was furious to think someone could do such a thing. They not only stole my > account but over 400 dollars was spent on my credit card. > > I called Microsoft support shortly after that. I got the "run around." > Transferred to one agent and then another. They basically accused me of > giving out the information. I eventually got to speak to a supervisor, who > assured me that everything would be taken care of. They even said they would > catch the individual that did this and assured me a phone call in a few > days, as they had to send in a full investigation the next day. > > 3 weeks later and I was still waiting for a call. > > I decided it was time for me to call them, since obviously I as a customer > wasn't important to them. Again, the "run around." I spoke with again, > another supervisor who informed me that they hadn't even sent out the > investigation yet. He assured me that he would send it out that very day and > I should receive a call within 3 days. > > I sat home waiting to receive a call for 3 days. > > Again, I never received a phone call. > > By the 4th day, I called again. > > Speaking with an agent who assured me, I will receive a call. "Its under > investigation now, you have to wait for a phone call." > > Now, 2 weeks later and I called again today. > > I'm told that they attempted to call me today and I have to wait to speak > with them because there is nothing they can do. I paid for a subscription > that I am not getting to use and apparently won't be able to use. I'd also > like to mention when he said they tried calling today, he said they left a > voice mail message. I don't have voice mail, so I got concerned. Then he > read "my phone number" It wasn't even my number and I had never heard the > number in my life. Slightly odd, since I gave them my phone number the > previous time I had called. > > Now I'm suppose to receive a call this Thursday. We will see I won't > hold my breathe. > > I am so very frustrated that Microsoft as huge a cooperation as they are, > doesn't even have the decency to call me or reimburse me for a 50 dollar > Xbox live account. > > I apologize for this longwinded email and I'm not even sure if you still > care about this issue but I was quite overjoyed to see I wasn't alone. > > Sincerely > > Ashley Wilson > ___ > Full-Disclosure - We believe in it. > Charter: http://lists.grok.org.uk/full-disclosure-charter.html > Hosted and sponsored by Secunia - http://secunia.com/ ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen
When someone fraudulently charges your credit card you should immediately complain to the card issuer in writing so the charge can be reversed and charged back to the merchant who accepted the fraudulent credentials. That is one of the advantages of a credit card - the loss can be charged back, and a merchant who accepts bogus information is liable if it turns out to be fake. There is often a 60 day period to notify of this, so if you have not written your card issuer before, don't delay. Some of the "wait..." tactics can have the effect of your losing the right to get the purchase charged back if you don't get the notice out in time. As with any such messages, too, send with return receipt requested so you can prove that you got the message sent and that it got to the bank. It is probably ok to send two letters, one normal and one with return receipt, mentioning they both exist, in case a mail room doesn't know how to handle one of them. That is not malice, just human confusion, but it's easy to print out two letters and might help especially if your time is now short. Writing in like this does not mean the merchant can't make things right; it just ensures the fraud claim gets known by the card issuer bank and that it should not be treated as an ordinary charge on your card bill. It can also sometimes get the merchant's attention since the bank will now be after the merchant to prove the charge was not fraudulent...it's not just you vs. the company. These kinds of cases are possibly harbingers of the future. Trusting some consumer owned box as evidence of who he is is not foolproof. Bets on that being an issue with consumer PCs, cell phones, etc.? Glenn Everhart -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] Behalf Of Kevin Finisterre (lists) Sent: Wednesday, August 08, 2007 9:34 AM To: Ashley Wilson Cc: Scott Hirnle; full-disclosure@lists.grok.org.uk Subject: Re: [Full-disclosure] Xbox live accounts are being stolen Hi Ashley... I can certainly understand your frustration. Although my account was "taken care of" and I was ultimately given some things to quiet me down, I never got an explanation of what *really* happened, I never got any information about who I could prosecute or anything like that. As you can see I had to be very vocal about the whole situation in order to get my issue taken care of and the process was quite lengthy, time consuming and frustrating, so good luck. I have CC'd a gentleman from Microsoft that got me taken care of in the past. He should hopefully be able to help you out, no promises of course. I think it would be fair of me to say really don't like Microsoft's "disclosure policy" under these circumstances. -KF On Aug 7, 2007, at 5:08 PM, Ashley Wilson wrote: > Hey there, > > I'm so very frustrated with Microsoft and went on a search to see > if anyone else has had the same issue and low and behold, I came > across you're article of sorts. > > Its been over a month now, since I was hacked. I woke up on a > Sunday morning, check my email as I do everyday. I had 4 emails > from Microsoft stating I purchased 2 Microsoft points and a > year subscription. As most people would, I panicked and wondered > what kind of insane thing happened. When I turned on my Xbox and > attempted to log into my account, I couldn't. My boyfriend shortly > after that, recovered my account on the Xbox and we came to find > out that my username had been changed, all my friends had been > deleted off my list and my motto was changed to "LOL I got jacked." > > I was furious to think someone could do such a thing. They not only > stole my account but over 400 dollars was spent on my credit card. > > I called Microsoft support shortly after that. I got the "run > around." Transferred to one agent and then another. They basically > accused me of giving out the information. I eventually got to speak > to a supervisor, who assured me that everything would be taken care > of. They even said they would catch the individual that did this > and assured me a phone call in a few days, as they had to send in a > full investigation the next day. > > 3 weeks later and I was still waiting for a call. > > I decided it was time for me to call them, since obviously I as a > customer wasn't important to them. Again, the "run around." I spoke > with again, another supervisor who informed me that they hadn't > even sent out the investigation yet. He assured me that he would > send it out that very day and I should receive a call within 3 days. > > I sat home waiting to receive a call for 3 days. > > Again, I never received a phone call. > > By the 4th day, I call
Re: [Full-disclosure] Xbox live accounts are being stolen
Hi Ashley... I can certainly understand your frustration. Although my account was "taken care of" and I was ultimately given some things to quiet me down, I never got an explanation of what *really* happened, I never got any information about who I could prosecute or anything like that. As you can see I had to be very vocal about the whole situation in order to get my issue taken care of and the process was quite lengthy, time consuming and frustrating, so good luck. I have CC'd a gentleman from Microsoft that got me taken care of in the past. He should hopefully be able to help you out, no promises of course. I think it would be fair of me to say really don't like Microsoft's "disclosure policy" under these circumstances. -KF On Aug 7, 2007, at 5:08 PM, Ashley Wilson wrote: > Hey there, > > I'm so very frustrated with Microsoft and went on a search to see > if anyone else has had the same issue and low and behold, I came > across you're article of sorts. > > Its been over a month now, since I was hacked. I woke up on a > Sunday morning, check my email as I do everyday. I had 4 emails > from Microsoft stating I purchased 2 Microsoft points and a > year subscription. As most people would, I panicked and wondered > what kind of insane thing happened. When I turned on my Xbox and > attempted to log into my account, I couldn't. My boyfriend shortly > after that, recovered my account on the Xbox and we came to find > out that my username had been changed, all my friends had been > deleted off my list and my motto was changed to "LOL I got jacked." > > I was furious to think someone could do such a thing. They not only > stole my account but over 400 dollars was spent on my credit card. > > I called Microsoft support shortly after that. I got the "run > around." Transferred to one agent and then another. They basically > accused me of giving out the information. I eventually got to speak > to a supervisor, who assured me that everything would be taken care > of. They even said they would catch the individual that did this > and assured me a phone call in a few days, as they had to send in a > full investigation the next day. > > 3 weeks later and I was still waiting for a call. > > I decided it was time for me to call them, since obviously I as a > customer wasn't important to them. Again, the "run around." I spoke > with again, another supervisor who informed me that they hadn't > even sent out the investigation yet. He assured me that he would > send it out that very day and I should receive a call within 3 days. > > I sat home waiting to receive a call for 3 days. > > Again, I never received a phone call. > > By the 4th day, I called again. > > Speaking with an agent who assured me, I will receive a call. "Its > under investigation now, you have to wait for a phone call." > > Now, 2 weeks later and I called again today. > > I'm told that they attempted to call me today and I have to wait to > speak with them because there is nothing they can do. I paid for a > subscription that I am not getting to use and apparently won't be > able to use. I'd also like to mention when he said they tried > calling today, he said they left a voice mail message. I don't have > voice mail, so I got concerned. Then he read "my phone number" It > wasn't even my number and I had never heard the number in my life. > Slightly odd, since I gave them my phone number the previous time I > had called. > > Now I'm suppose to receive a call this Thursday. We will see I > won't hold my breathe. > > I am so very frustrated that Microsoft as huge a cooperation as > they are, doesn't even have the decency to call me or reimburse me > for a 50 dollar Xbox live account. > > I apologize for this longwinded email and I'm not even sure if you > still care about this issue but I was quite overjoyed to see I > wasn't alone. > > Sincerely > > Ashley Wilson > > ___ > Full-Disclosure - We believe in it. > Charter: http://lists.grok.org.uk/full-disclosure-charter.html > Hosted and sponsored by Secunia - http://secunia.com/ ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
[Full-disclosure] Xbox live accounts are being stolen
Hey there, I'm so very frustrated with Microsoft and went on a search to see if anyone else has had the same issue and low and behold, I came across you're article of sorts. Its been over a month now, since I was hacked. I woke up on a Sunday morning, check my email as I do everyday. I had 4 emails from Microsoft stating I purchased 2 Microsoft points and a year subscription. As most people would, I panicked and wondered what kind of insane thing happened. When I turned on my Xbox and attempted to log into my account, I couldn't. My boyfriend shortly after that, recovered my account on the Xbox and we came to find out that my username had been changed, all my friends had been deleted off my list and my motto was changed to "LOL I got jacked." I was furious to think someone could do such a thing. They not only stole my account but over 400 dollars was spent on my credit card. I called Microsoft support shortly after that. I got the "run around." Transferred to one agent and then another. They basically accused me of giving out the information. I eventually got to speak to a supervisor, who assured me that everything would be taken care of. They even said they would catch the individual that did this and assured me a phone call in a few days, as they had to send in a full investigation the next day. 3 weeks later and I was still waiting for a call. I decided it was time for me to call them, since obviously I as a customer wasn't important to them. Again, the "run around." I spoke with again, another supervisor who informed me that they hadn't even sent out the investigation yet. He assured me that he would send it out that very day and I should receive a call within 3 days. I sat home waiting to receive a call for 3 days. Again, I never received a phone call. By the 4th day, I called again. Speaking with an agent who assured me, I will receive a call. "Its under investigation now, you have to wait for a phone call." Now, 2 weeks later and I called again today. I'm told that they attempted to call me today and I have to wait to speak with them because there is nothing they can do. I paid for a subscription that I am not getting to use and apparently won't be able to use. I'd also like to mention when he said they tried calling today, he said they left a voice mail message. I don't have voice mail, so I got concerned. Then he read "my phone number" It wasn't even my number and I had never heard the number in my life. Slightly odd, since I gave them my phone number the previous time I had called. Now I'm suppose to receive a call this Thursday. We will see I won't hold my breathe. I am so very frustrated that Microsoft as huge a cooperation as they are, doesn't even have the decency to call me or reimburse me for a 50 dollar Xbox live account. I apologize for this longwinded email and I'm not even sure if you still care about this issue but I was quite overjoyed to see I wasn't alone. Sincerely Ashley Wilson ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen (update)
Since boatloads of people are asking me about this I figured I would just give an update here Here is an exhaustive list of people experiencing the problem as well as a possible source of the account theft (Clan Infamous) http://www.oinfamouso.moonfruit.com/ They claim to be pretexting Xbox live employees... 1-11-2007 (clan infamous is stealing accounts)(http://www.oinfam0uso.tk/ site frozen) http://forums.xbox.com/10384176/ShowPost.aspx 1-27-2007 (The oiNFAMOUSo Clan)(Because they just find it so dignifying to * people over by stealing accounts.) http://www.o8oballers.com/ ?-??-2007 (clan home page of account stealers) http://www.oinfamouso.moonfruit.com/ 1. Says "I'm Unjackable! my account is Invalid!" 2. Same as above 3. Talked so much shit to GoD and entire Clan! 4. He talked shit with some people to CODY! 5. Stole from clan LeGiT x Ownage 6. Talked Shit to JuStCaLLMeFRESH 7. its BxR RaMpAgE, also jacked JuStCaLLMeFRESH 2-20-2007 http://forums.xbox.com/10475598/ShowPost.aspx 12-12-2006 http://forums.xbox.com/8999275/ShowPost.aspx 2-28-2007 (account recovery used in a tournament) http://forum.teamcompete.com/forum_posts.asp?TID=3485&PN=1 2-25-2007 (team booted for account recovery) http://forum.teamcompete.com/forum_posts.asp?TID=3935 2-06-2007 (more talk about the team booted) http://forum.teamcompete.com/forum_posts.asp?TID=3599&PID=55974 3-12-2007 (SilentKilla Post) http://forum.teamcompete.com/forum_posts.asp?TID=4110&PID=60103#60103 3-07-2007 (The FB Hacker Discovered) http://www.youtube.com/watch?v=1QdG_xwkPH4 2-27-2007 (Bungie hacked rumors) http://www.bungie.net/Forums/posts.aspx?postID=10180727 7-10-2006 (Steal accounts with Cain) http://www.se7ensins.com/forums/bridging-help/18735-how-steal-accounts-cain.html 09-??-2006 (pro halo player account stolen) http://newbc.blackcode.com/forum/index.php?t=msg&th=396&start=0&rid=0 03-11-2007 (gamer tag stolen) http://forums.xbox.com/10873499/ShowPost.aspx 1-23-2007 (account stolen) http://forums.xbox.com/10028940/ShowPost.aspx 12-18-2006 (someone is stealing gamer tags) http://forums.xbox.com/8938575/ShowPost.aspx 12-16-2006 (more on clan infamous) http://forums.xbox.com/8908831/ShowPost.aspx 12-08-2006 (more on clain inf) http://forums.xbox.com/8736659/ShowPost.aspx http://forums.xbox.com/8741323/ShowPost.aspx 12-15-2006 http://forums.xbox.com/8872897/ShowPost.aspx 2-11-2007 (stolen account) http://forums.xbox.com/10259201/ShowPost.aspx 2-16-2007 (stolen accounts) http://forums.xbox.com/10387443/ShowPost.aspx 5-24-2006 http://forums.xbox.com/4510368/ShowPost.aspx Need more? find em yourself... http://forums.xbox.com/search/SearchResults.aspx?q=stolen%20account&forum=&u=&PageIndex=3 http://forums.xbox.com/search/SearchResults.aspx?q=stolen+gamertag&forum=&u= -KF On Mar 17, 2007, at 5:21 PM, Kevin Finisterre (lists) wrote: There have been rumor going around that Bungie.net was hacked and that a portion of Xbox live has been taken over because of it. Some folks are having their Microsoft points stolen and or points purchased via their stolen gamer tag. I just got off the phone with a Microsoft Tech for Xbox live that has confirmed this to with me and they have stated that accounts are being stolen and that "Hackers have control of Xbox live and there is nothing we can do about it" If anyone else has experienced their Xbox live account info being stolen let me know. I am trying to archive as much info on this as possible. During the conversations I have had with Xbox live support I would certainly say that Microsoft staff is more than negligent in dealing with this issue especially with regard to the potential theft of personal information. -KF ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/ ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen
Is bungie.net's title originally 'Satisfying Your Mom Since 1991' ? Google says, it should be "This One Goes To Eleven." If it's obvious or normal, discard this email. ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen
Here is someone on youtube with the same problem using a capture card to get the guy on video talking about it. He blatantly says he can steal any account on your xbox with just your IP address. One side of the conversation has been cut out but you can clearly hear the gentleman talking about stealing the account. http://www.youtube.com/watch?v=1QdG_xwkPH4 "Your shit is getting jacked just so ya know" -KF ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen
Microsoft points are directly tied to $$$ 2000 points is about the equivalent of $25 dollars. Zune Market Place and Xbox live share the same system for points / dollars. -KF On Mar 17, 2007, at 8:49 PM, Peter Dawson wrote: why ?? Is there not a secondary layer of economics for points ?? WoW and SL has virtual $$ being bartered into real world value... On 3/17/07, Jason Miller <[EMAIL PROTECTED]> wrote: I'm sorry but I find this funny actually. :-P Seems Microsoft has a weakness. On 3/17/07, Kevin Finisterre (lists) <[EMAIL PROTECTED]> wrote: > There have been rumor going around that Bungie.net was hacked and > that a portion of Xbox live has been taken over because of it. Some > folks are having their Microsoft points stolen and or points > purchased via their stolen gamer tag. > > I just got off the phone with a Microsoft Tech for Xbox live that has > confirmed this to with me and they have stated that accounts are > being stolen and that "Hackers have control of Xbox live and there is > nothing we can do about it" > > If anyone else has experienced their Xbox live account info being > stolen let me know. I am trying to archive as much info on this as > possible. During the conversations I have had with Xbox live support > I would certainly say that Microsoft staff is more than negligent in > dealing with this issue especially with regard to the potential theft > of personal information. > > -KF > > ___ > Full-Disclosure - We believe in it. > Charter: http://lists.grok.org.uk/full-disclosure-charter.html > Hosted and sponsored by Secunia - http://secunia.com/ > ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/ ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/ ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen
I find it funny too... there is nothing more than I love to hear than an Microsoft employee telling me that their network is pwned and there is nothing they can do about it. -KF On Mar 17, 2007, at 7:33 PM, Jason Miller wrote: > I'm sorry but I find this funny actually. :-P Seems Microsoft has a > weakness. > > On 3/17/07, Kevin Finisterre (lists) <[EMAIL PROTECTED]> > wrote: >> There have been rumor going around that Bungie.net was hacked and >> that a portion of Xbox live has been taken over because of it. Some >> folks are having their Microsoft points stolen and or points >> purchased via their stolen gamer tag. >> >> I just got off the phone with a Microsoft Tech for Xbox live that has >> confirmed this to with me and they have stated that accounts are >> being stolen and that "Hackers have control of Xbox live and there is >> nothing we can do about it" >> >> If anyone else has experienced their Xbox live account info being >> stolen let me know. I am trying to archive as much info on this as >> possible. During the conversations I have had with Xbox live support >> I would certainly say that Microsoft staff is more than negligent in >> dealing with this issue especially with regard to the potential theft >> of personal information. >> >> -KF >> >> ___ >> Full-Disclosure - We believe in it. >> Charter: http://lists.grok.org.uk/full-disclosure-charter.html >> Hosted and sponsored by Secunia - http://secunia.com/ >> ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen
Funny, I've always kinda figured that MS was it's own weakness. - ATR Jason Miller wrote: I'm sorry but I find this funny actually. :-P Seems Microsoft has a weakness. On 3/17/07, Kevin Finisterre (lists) <[EMAIL PROTECTED]> wrote: There have been rumor going around that Bungie.net was hacked and that a portion of Xbox live has been taken over because of it. Some folks are having their Microsoft points stolen and or points purchased via their stolen gamer tag. I just got off the phone with a Microsoft Tech for Xbox live that has confirmed this to with me and they have stated that accounts are being stolen and that "Hackers have control of Xbox live and there is nothing we can do about it" If anyone else has experienced their Xbox live account info being stolen let me know. I am trying to archive as much info on this as possible. During the conversations I have had with Xbox live support I would certainly say that Microsoft staff is more than negligent in dealing with this issue especially with regard to the potential theft of personal information. -KF ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/ ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/ ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen
why ?? Is there not a secondary layer of economics for points ?? WoW and SL has virtual $$ being bartered into real world value... On 3/17/07, Jason Miller <[EMAIL PROTECTED]> wrote: I'm sorry but I find this funny actually. :-P Seems Microsoft has a weakness. On 3/17/07, Kevin Finisterre (lists) <[EMAIL PROTECTED]> wrote: > There have been rumor going around that Bungie.net was hacked and > that a portion of Xbox live has been taken over because of it. Some > folks are having their Microsoft points stolen and or points > purchased via their stolen gamer tag. > > I just got off the phone with a Microsoft Tech for Xbox live that has > confirmed this to with me and they have stated that accounts are > being stolen and that "Hackers have control of Xbox live and there is > nothing we can do about it" > > If anyone else has experienced their Xbox live account info being > stolen let me know. I am trying to archive as much info on this as > possible. During the conversations I have had with Xbox live support > I would certainly say that Microsoft staff is more than negligent in > dealing with this issue especially with regard to the potential theft > of personal information. > > -KF > > ___ > Full-Disclosure - We believe in it. > Charter: http://lists.grok.org.uk/full-disclosure-charter.html > Hosted and sponsored by Secunia - http://secunia.com/ > ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/ ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
Re: [Full-disclosure] Xbox live accounts are being stolen
I'm sorry but I find this funny actually. :-P Seems Microsoft has a weakness. On 3/17/07, Kevin Finisterre (lists) <[EMAIL PROTECTED]> wrote: > There have been rumor going around that Bungie.net was hacked and > that a portion of Xbox live has been taken over because of it. Some > folks are having their Microsoft points stolen and or points > purchased via their stolen gamer tag. > > I just got off the phone with a Microsoft Tech for Xbox live that has > confirmed this to with me and they have stated that accounts are > being stolen and that "Hackers have control of Xbox live and there is > nothing we can do about it" > > If anyone else has experienced their Xbox live account info being > stolen let me know. I am trying to archive as much info on this as > possible. During the conversations I have had with Xbox live support > I would certainly say that Microsoft staff is more than negligent in > dealing with this issue especially with regard to the potential theft > of personal information. > > -KF > > ___ > Full-Disclosure - We believe in it. > Charter: http://lists.grok.org.uk/full-disclosure-charter.html > Hosted and sponsored by Secunia - http://secunia.com/ > ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
[Full-disclosure] Xbox live accounts are being stolen
There have been rumor going around that Bungie.net was hacked and that a portion of Xbox live has been taken over because of it. Some folks are having their Microsoft points stolen and or points purchased via their stolen gamer tag. I just got off the phone with a Microsoft Tech for Xbox live that has confirmed this to with me and they have stated that accounts are being stolen and that "Hackers have control of Xbox live and there is nothing we can do about it" If anyone else has experienced their Xbox live account info being stolen let me know. I am trying to archive as much info on this as possible. During the conversations I have had with Xbox live support I would certainly say that Microsoft staff is more than negligent in dealing with this issue especially with regard to the potential theft of personal information. -KF ___ Full-Disclosure - We believe in it. Charter: http://lists.grok.org.uk/full-disclosure-charter.html Hosted and sponsored by Secunia - http://secunia.com/
