Clarification?

[Dylan Moore]

Hey bruce, quick question- I'm probably misunderstanding you, but i'm  
pretty sure the quicksilver takes an internal zip. Well, let me put  
it this way- I have a quicksilver, and it had the option to take an  
internal zip- and since I opted for it, I have the aforementioned  
internal zip drive. Or am i missing something?

cheers
-dylan




Also, don't forget, the Apple store is geared mainly to supporting
new sales and systems. How many years has it been since Apple shipped
a G4 tower that could accept an internal Zip (don't  forget, neither
the Quicksilver or the MDD models could take an internal Zip. The
last one that could was the Digital Audio)


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thanks Reavok

[Kristina]

Thanks Reavok

I did receive the box today, finally.

slow snails,  I guess
Kristina


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Re: 12" Powerbook G4: an AppleCare and AppleStore assesment

[Geoffrey Loeffler]

On Oct 9, 2005, at 10:18 , Tobias Strohe wrote:


Dear Listas/essas,

I have been lurking mostly, but recent events warrant some verbage. I
apologize right away, if (when) this gets lengthy.

No need to apologize were all on the same road and courteous
Find yourself a certified Apple repair service other than Apple.  
And the next time you are in the market for a computer think twice  
before buying directly from Apple.


Excellent advice, just be sure it's a good one, call them on the  
phone for repair advice and be a newbie, see how they treat you, most  
are good in the store with cash in your pocket, see if they have time  
to make it worth your time to go to the business and check them out  
in person. I try not to buy until I have have beat the item and the  
seller as the best option. This goes with most things over a grand.  
Unless it's A or B



I'm not defending Apple's actions here, but trust me, the grass  
isn't at all greener on the other side of the fence. There's a  
reaosn people throw away PCs rather than fix them. The only good  
service I've ever gotten on the PC side is though Gateway, and then  
though their corporate service only; I've dealt with their consumer  
stuff a couple of times. Yeeeuch!


Yup now all in the same parts boat, true as gold, I have bought new  
iBooks for all, but I am hanging on to my pismo, it seems it was the  
last do it all put it in the bag fly all over and keeps on chugging


And you ARE one of the few who think the Apple Stores are a  
disaster in the making. Most of the rest of the world thinks that  
they were a brilliant marketing move that's paying real dividends  
for Apple in both bottom line sales and mind share.


For the cost and write off of the stores is an excellent idea,  
excellent advertising, excellent image, and lets people touch the  
item, a big deal in sales, especially impulse buying. Also sinks the  
idea Apple is dead, since 1987... They should keep it staffed with  
smart people or someone who can at an instant get someone on the  
phone or the computer under the desk to answer the question and admit  
he is doing so. Honesty. Nothing sells better then honesty,  
admitting; I am not sure but I can get the information, smooth, easy  
and truthful. Would also start to establish the top 300 questions.


So after that, I am really, really soured on the Apple store.  I  
think Apple needs to regroup and refocus regarding exactly what  
they want the Apple store to be.  Right now it seems like it's a  
storefront no different than the other other retailers I mentioned,  
except that it happens to sell only one brand.

Nancy


Call Apple corporate Gwendlywne Wells, Head of Apple Care World Wide  
Support. Go right to the top. I will not hesitate to toast an idiot  
that does not deserve the job, when someone else may be willing to do  
their best, even though it's not a living wage position. On the other  
hand, I will go to top when I get excellent help above and beyond the  
usual. I will spend as much or more time telling a company, this is a  
good employee, it's probably a keeper and explain in detail how that  
person is better then the average employee. So I do not bury the  
company unless the idiocy continues, then that writes them off for  
me. You must go to the top sometimes demanding and I use the same  
tone in asking for good reports as I do bad. It gets people really  
worried as it should. Do not settle for the manager. It's probably  
their friend. No doubt that was a crummy buy, he wanted the % off the  
Apple Care.  I would have left and gave him zero. With a call to  
Apple, if they do not have feed back from customers, how do they know?


I find the Apple support a little like some kind of military  
procedure. One must first go through step A, which is usually going  
through a troubleshooting phase with someone in India to be certain  
it isn't a silly user error or something correctable via standard  
software utilities, and at the end of that Apple gives out a number.


Yes you must get past the first level of support on the phone, they  
will do all the tricks and flips and then try to get you to go online  
for the answers, well I did online. He was very pushy about asking if  
there was any other help I needed. Yes I need a level 2 support, so  
someone can tell me why a keychain kept popping up. Level 2 is for  
those  only for Apple Care in a some south east asian accent, Yada  
Yada and 30 minutes later, after he said we have 2 different lives, I  
don't know you and you do not know me. Then I had to explain what the  
keychain did, I was told that was wrong, I asked do you have a Mac,  
no I got a level 2 tech in 2 minutes my question was answered, it was  
a refurb iBook and the keychain kept asking for  a password I did not  
have. Was used by previous owner. I thought Apple went through the  
refurbs and cleaned it up. Reinstalled the software.  No said the  
level 2 tech, the fix the problem and