After Tiger... Cannot Print

[Levin, Michael]

I did a clean install of Tiger last week and had no problems. Documents printed 
from Word to both printers (one at the office and the other at home) without a 
problem.

Last night, I needed to print a document with very narrow margins on my home 
printer. I set the margins in Word and tried to print. The document was chopped 
off just as Word had predicted. Running the same version of Word in 10.2.8 and 
using the same printer, I could print with the narrower margin settings.

I downloaded and installed the HP driver. I restarted the computer after 
installation of the HP driver. I opened the document in Word and selected 
File-Print. Word then crashed.

I repeated the process but attempted open-Apple and P. Word crashed.

I repeated the process and clicked the printer button on the tool bar. Only the 
final page printed.

I shut the computer down, then took out the battery for about 30 seconds; put 
the battery back in and restarted the computer. I opened Word tried to print 
from File-Print. Word crashed.

I opened the document in AppleWorks; went to File-Print. AppleWorks crashed.

Because I need the document this morning, I e-mailed the document to my Wintel 
machine, which printed the document with the smaller margins in Word to the 
same printer as the Apple.

Any ideas or resultions as to why I can no longer print to Word or Apple Works?


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Re: After Tiger... Cannot Print

[Pauline Turtle-Bear Guillermo]

On May 9, 2005, at 9:21 AM, Levin, Michael wrote:
I downloaded and installed the HP driver. I restarted the computer 
after installation of the HP driver. I opened the document in Word and 
selected File-Print. Word then crashed.
Have you set up the printer in the Print Setup Utility? Try deleting 
your printers and setting them up again.

Uninstall your driver. Fix permissions and try installing again. If you 
are still getting crashes after the driver re-install it would seem the 
driver is not compatible with Tiger. How old is your HP? The Tiger DVD 
likely has an option to install additional drivers for older printers 
(like Panther does). I don't have a commercial DVD or I would check for 
you.

Turtle-Bear
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