Re: Lost data
On 8 February 2015 at 13:44, Gill Pyrah gillpy...@gmail.com wrote: Please use Reply All or Reply List when replying to list messages otherwise the message goes (as this one did) only to the poster you are replying to. I am forwarding it to the list. Hi Colin thanks for your response, which, strangely (perhaps because of monitoring?) only arrived with me today. Your original post only arrived with me today, I have absolutely no idea why. The bin was within Gnucash. I did not know that GC had a bin. How do you access it? I found that by copying and pasting every individual coded item into the main accounts file I could recover it in usable form. But there were hundreds of items and it took a couple of days. It wasn't possible (as far as I could see) to copy, reinstate or move them all at once. Were you not aware that GC automatically keeps backups of the accounts file each time you save it? All you had to do was to pick up the latest backup and you would have been back at the point when you last saved it. Now my problem is, when the time comes to send a copy of my year's accounts file to my accountant's portal, in a form he can use (to open splits, etc), how do I do it? I simply dare not risk exporting the data and loosing the whole lot once I've been using Gnucash for a year. It is very simple, all you have to do is to save a copy of your accounts file before doing the operation. Then you can copy that file back if it all goes wrong. In fact since, as I said earlier, automatic backups are taken then even this is not really necessary. But do you not keep backups of you file anyway? Particularly since the problem you encountered. Remember that a hard disk or computer can go up in smoke at any time (literally or metaphorically). If that happened and you have not got a backup (at least on another machine or CD, and preferably off site) then you could loose all your data with little hope of recovery. The same is true of all the other documents, photos and so on that are on the machine. I asked a friendly computer geek (who hadn't seen Gnucash before) whether he could work it out but he couldn't - and also didn't want to risk exporting everything to the bin. Not much of a geek if he did not suggest taking a backup of the accounts file first. My system is Windows 8. Sorry to hear that, you have my sympathies. Any advice very welcome. Switch to Ubuntu? Colin Thanks, Gill On 8 February 2015 at 13:35, Colin Law clan...@gmail.com wrote: On 14 October 2014 at 14:01, gillpy...@gmail.com wrote: Trying to export data to accountants accidentally lost it all to “bin” and though I can see every item as a few KB each, can’t copy or highlight all to retrieve. Somehow I’ve got two entries back but thousands are still in the bin. Please help! I have tried going to “import” and got back to the bin, just can’t pick the info up. I, for one, have little idea what you mean. Exactly what have you lost? Do you mean you have lost your main accounts file? What exactly do you see in the bin and which bin are you talking about? Also which operating system are you using (Win 7 or whatever) which version of gnucash? Colin ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
Good grief, my apologies. One could resent the suggestion that the users of GnuCash and other OpenSource projects do not support them financially. For my type of personality, all of that reading is a bit much. GnuCash has not been generating .xac files for two years, and it still isn't under the latest release, so that is not some thing that I have a lot of control over,as far as I can tell.. By the by, I DID search for data loss, and got nothing. I'm also not the type to write a dissertation detailing what happened BEFORE I actually make contact with some one. If that is some how wrong, then that is truly unfortunate. Thanks for all the help, any way. I appreciate the thoughtful use of donation money. Randy Aldering RHI,CHI alderi...@housesmithe.com 269-350-4411 Veritas vos Liberabit On Mon, January 17, 2011 14:30, Donald Allen wrote: | On Mon, Jan 17, 2011 at 2:20 PM, David T. sunfis...@yahoo.com wrote: | Randy-- | | Presumably, you have lost your Gnucash data because of a crash. Also presumably, you might want | assistance recovering from this crash. However, there's not a lot to go on in your message. What | operating system are you on? What version of Gnucash? What were you doing when Gnucash crashed? | Did you have backups? | | No one can help you if you don't provide some details. | | Not to mention that | | 1. The indignation in his message is more than a bit over-the-top, | given that he spent $0 for the hard work of volunteers. | 2. You can search the FAQ for data loss and it tells you about .xac | and .log files and why they are there. Is that DIFFICULT? | 3. His message is addressed to the wrong mailing list. | | (Given the nature of my message, I want to emphasize that I am not | Gnucash developer nor am I associated with the project in any way, | other than as a happy user. I am speaking for myself here, not for the | project.) | | /Don | | | David | | --- On Mon, 1/17/11, Randy Aldering alderi...@housesmithe.com wrote: | | From: Randy Aldering alderi...@housesmithe.com | Subject: Total Crash and Lost Data | To: gnucash-de...@lists.gnucash.org | Date: Monday, January 17, 2011, 8:02 AM | You need to put something in the | documentation that is EASY to find regarding a total loss of | data and crash of GnuCash. This stinks. | | -- | Randy Aldering | | alderi...@housesmithe.com | | 269-350-4411 | - inspector integrity, consumer | protection | | - referrals are very much | appreciated | | www.housesmtihehomeinspection.com | www.ihina.org | www.mi-nahi.com | | | Veritas vos Liberabit | | ___ | gnucash-devel mailing list | gnucash-devel@gnucash.org | https://lists.gnucash.org/mailman/listinfo/gnucash-devel | | | | | ___ | gnucash-devel mailing list | gnucash-devel@gnucash.org | https://lists.gnucash.org/mailman/listinfo/gnucash-devel | | | ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
Randy, Randy Aldering alderi...@housesmithe.com writes: Good grief, my apologies. One could resent the suggestion that the users of GnuCash and other OpenSource projects do not support them financially. For my type of personality, all of that reading is a bit much. GnuCash has not been generating .xac files for two years, and it still isn't under the latest release, so that is not some thing that I have a lot of control over,as far as I can tell.. By the by, I DID search for data loss, and got nothing. I'm also not the type to write a dissertation detailing what happened BEFORE I actually make contact with some one. If that is some how wrong, then that is truly unfortunate. Thanks for all the help, any way. I appreciate the thoughtful use of donation money. One thing you failed to mention in your email is that your data loss is due to you running an early Alpha version, 2.3.4, and using the SQLite storage mechanism. This is also why there are no automated backup files; the SQL backend doesn't create them (because, well, you can't just 'save' the data like the XML backend). Still, I thought we recovered your data when I was helping you on IRC yesterday? At least you left IRC happy. If you were still having problems you could have come back? -derek PS: For the record, the Alpha releases vociferously exclaim that you could lose data by using them. Randy Aldering RHI,CHI alderi...@housesmithe.com 269-350-4411 Veritas vos Liberabit On Mon, January 17, 2011 14:30, Donald Allen wrote: | On Mon, Jan 17, 2011 at 2:20 PM, David T. sunfis...@yahoo.com wrote: | Randy-- | | Presumably, you have lost your Gnucash data because of a crash. Also presumably, you might want | assistance recovering from this crash. However, there's not a lot to go on in your message. What | operating system are you on? What version of Gnucash? What were you doing when Gnucash crashed? | Did you have backups? | | No one can help you if you don't provide some details. | | Not to mention that | | 1. The indignation in his message is more than a bit over-the-top, | given that he spent $0 for the hard work of volunteers. | 2. You can search the FAQ for data loss and it tells you about .xac | and .log files and why they are there. Is that DIFFICULT? | 3. His message is addressed to the wrong mailing list. | | (Given the nature of my message, I want to emphasize that I am not | Gnucash developer nor am I associated with the project in any way, | other than as a happy user. I am speaking for myself here, not for the | project.) | | /Don | | | David | | --- On Mon, 1/17/11, Randy Aldering alderi...@housesmithe.com wrote: | | From: Randy Aldering alderi...@housesmithe.com | Subject: Total Crash and Lost Data | To: gnucash-de...@lists.gnucash.org | Date: Monday, January 17, 2011, 8:02 AM | You need to put something in the | documentation that is EASY to find regarding a total loss of | data and crash of GnuCash. This stinks. -- Derek Atkins, SB '93 MIT EE, SM '95 MIT Media Laboratory Member, MIT Student Information Processing Board (SIPB) URL: http://web.mit.edu/warlord/PP-ASEL-IA N1NWH warl...@mit.eduPGP key available ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
On Tuesday 18 January 2011, Derek Atkins wrote: Randy, Randy Aldering alderi...@housesmithe.com writes: Good grief, my apologies. One could resent the suggestion that the users of GnuCash and other OpenSource projects do not support them financially. For my type of personality, all of that reading is a bit much. GnuCash has not been generating .xac files for two years, and it still isn't under the latest release, so that is not some thing that I have a lot of control over,as far as I can tell.. By the by, I DID search for data loss, and got nothing. I'm also not the type to write a dissertation detailing what happened BEFORE I actually make contact with some one. If that is some how wrong, then that is truly unfortunate. Thanks for all the help, any way. I appreciate the thoughtful use of donation money. One thing you failed to mention in your email is that your data loss is due to you running an early Alpha version, 2.3.4, and using the SQLite storage mechanism. This is also why there are no automated backup files; the SQL backend doesn't create them (because, well, you can't just 'save' the data like the XML backend). Still, I thought we recovered your data when I was helping you on IRC yesterday? At least you left IRC happy. If you were still having problems you could have come back? Hmm, I think Randy's mail to the list was delayed. I noticed David T already replied to ithourse before the original mail appeared on the list. Perhaps you helped Randy on IRC after he sent this mail ? -derek PS: For the record, the Alpha releases vociferously exclaim that you could lose data by using them. This is very true. Geert ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
On 18 January 2011 16:14, Derek Atkins warl...@mit.edu wrote: [...] PS: For the record, the Alpha releases vociferously exclaim that you could lose data by using them. However it is also unfortunately true that for some time the principle download link on the home page was to the alpha version and it was not at all clear that it was an alpha version. I can quite see how users found themselves running this thinking they had a stable release. Colin ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
On Tue, Jan 18, 2011 at 11:48 AM, Colin Law clan...@googlemail.com wrote: On 18 January 2011 16:14, Derek Atkins warl...@mit.edu wrote: [...] PS: For the record, the Alpha releases vociferously exclaim that you could lose data by using them. However it is also unfortunately true that for some time the principle download link on the home page was to the alpha version and it was not at all clear that it was an alpha version. I can quite see how users found themselves running this thinking they had a stable release. That conflicts with what I've seen on the website. The announcements of the 2.3.xx series had prominent warnings, e.g., WARNING: This is an *UNSTABLE* version of Gnucash. This release is intended for developers and testers who want to help tracking down all those bugs that are still in there. Make sure you make backups of any files used in testing versions of GnuCash in the 2.3.x series. Although the developers go to great lengths to ensure that no data will be lost we cannot guarantee that your data will not be affected if for some reason GnuCash crashes in testing these releases. And they were called Unstable in the title of the release! And furthermore, the primary download link was to 2.2.9 (even for a day or so after 2.4.0 was released). I don't see how this could have been handled more clearly or more conservatively, to avoid someone inadvertently running a test version in a production setting. I'm even more surprised at the tone and imprecision of the user's posts here after learning that Derek went out of his way to help him. /Don Colin ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
On 18 January 2011 16:59, Donald Allen donaldcal...@gmail.com wrote: On Tue, Jan 18, 2011 at 11:48 AM, Colin Law clan...@googlemail.com wrote: On 18 January 2011 16:14, Derek Atkins warl...@mit.edu wrote: [...] PS: For the record, the Alpha releases vociferously exclaim that you could lose data by using them. However it is also unfortunately true that for some time the principle download link on the home page was to the alpha version and it was not at all clear that it was an alpha version. I can quite see how users found themselves running this thinking they had a stable release. That conflicts with what I've seen on the website. Note that I said for some time. The website was much improved some time in October I think. See also http://gnucash.1415818.n4.nabble.com/Status-of-gnucash-need-for-clarification-tt1434648.html#a1434650 Colin ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
On Tue, Jan 18, 2011 at 12:20 PM, Colin Law clan...@googlemail.com wrote: On 18 January 2011 16:59, Donald Allen donaldcal...@gmail.com wrote: On Tue, Jan 18, 2011 at 11:48 AM, Colin Law clan...@googlemail.com wrote: On 18 January 2011 16:14, Derek Atkins warl...@mit.edu wrote: [...] PS: For the record, the Alpha releases vociferously exclaim that you could lose data by using them. However it is also unfortunately true that for some time the principle download link on the home page was to the alpha version and it was not at all clear that it was an alpha version. I can quite see how users found themselves running this thinking they had a stable release. That conflicts with what I've seen on the website. Note that I said for some time. The website was much improved some time in October I think. See also http://gnucash.1415818.n4.nabble.com/Status-of-gnucash-need-for-clarification-tt1434648.html#a1434650 The announcement for 2.3.4 on 2009-08-19 reads: GnuCash 2.3.4 (Unstable) released The GnuCash development team proudly announces GnuCash 2.3.4, the fifth of several unstable 2.3.x releases of the GnuCash Free Accounting Software which will eventually lead to the stable version 2.4.0. With this new release series, GnuCash can use an SQL database using SQLite3, MySQL or PostgreSQL. It runs on GNU/Linux, *BSD, Solaris, Microsoft Windows and Mac OSX. *WARNING:* This is an *UNSTABLE* version of Gnucash. This release is intended for developers and testers who want to help tracking down all those bugs that are still in there. Make sure you make backups of any files used in testing versions of GnuCash in the 2.3.x series. Although the developers go to great lengths to ensure that no data will be lost we cannot guarantee that your data will not be affected if for some reason GnuCash crashes in testing these releases. *NOTE:* The latest stable version is 2.2.9. Colin ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
On Tue, Jan 18, 2011 at 12:39 PM, Colin Law clan...@googlemail.com wrote: On 18 January 2011 17:30, Donald Allen donaldcal...@gmail.com wrote: On Tue, Jan 18, 2011 at 12:20 PM, Colin Law clan...@googlemail.com wrote: On 18 January 2011 16:59, Donald Allen donaldcal...@gmail.com wrote: On Tue, Jan 18, 2011 at 11:48 AM, Colin Law clan...@googlemail.com wrote: On 18 January 2011 16:14, Derek Atkins warl...@mit.edu wrote: [...] PS: For the record, the Alpha releases vociferously exclaim that you could lose data by using them. However it is also unfortunately true that for some time the principle download link on the home page was to the alpha version and it was not at all clear that it was an alpha version. I can quite see how users found themselves running this thinking they had a stable release. That conflicts with what I've seen on the website. Note that I said for some time. The website was much improved some time in October I think. See also http://gnucash.1415818.n4.nabble.com/Status-of-gnucash-need-for-clarification-tt1434648.html#a1434650 The announcement for 2.3.4 on 2009-08-19 reads: I am not disputing any of that. All I am saying is that for a while the website was confusing, this was acknowledged and some significant work was done, resulting in great improvements. There is no denying that a number of users picked up 2.3 thinking it was the right version to use. There have been a number of examples of people in this situation asking for help on the user list. What you are telling me is that there is a part of the population that doesn't read things carefully or at all, and gnucash.org found some of them. If you *read the announcement*, it could not be more clear, and the announcements were prominent on the website. I saw them with my own lying eyes. I didn't think the site was at all confusing, if you read what it said. /Don Colin GnuCash 2.3.4 (Unstable) released The GnuCash development team proudly announces GnuCash 2.3.4, the fifth of several unstable 2.3.x releases of the GnuCash Free Accounting Software which will eventually lead to the stable version 2.4.0. With this new release series, GnuCash can use an SQL database using SQLite3, MySQL or PostgreSQL. It runs on GNU/Linux, *BSD, Solaris, Microsoft Windows and Mac OSX. WARNING: This is an *UNSTABLE* version of Gnucash. This release is intended for developers and testers who want to help tracking down all those bugs that are still in there. Make sure you make backups of any files used in testing versions of GnuCash in the 2.3.x series. Although the developers go to great lengths to ensure that no data will be lost we cannot guarantee that your data will not be affected if for some reason GnuCash crashes in testing these releases. NOTE: The latest stable version is 2.2.9. Colin ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
On Tuesday 18 January 2011, Donald Allen wrote: On Tue, Jan 18, 2011 at 11:48 AM, Colin Law clan...@googlemail.com wrote: On 18 January 2011 16:14, Derek Atkins warl...@mit.edu wrote: [...] PS: For the record, the Alpha releases vociferously exclaim that you could lose data by using them. However it is also unfortunately true that for some time the principle download link on the home page was to the alpha version and it was not at all clear that it was an alpha version. I can quite see how users found themselves running this thinking they had a stable release. That conflicts with what I've seen on the website. The announcements of the 2.3.xx series had prominent warnings, e.g., WARNING: This is an *UNSTABLE* version of Gnucash. This release is intended for developers and testers who want to help tracking down all those bugs that are still in there. Make sure you make backups of any files used in testing versions of GnuCash in the 2.3.x series. Although the developers go to great lengths to ensure that no data will be lost we cannot guarantee that your data will not be affected if for some reason GnuCash crashes in testing these releases. Colin is right. The announcements for early 2.3.x development releases weren't very clear on this. At some point I improved on this, but it is indeed possible a user might have been confused by the early annoucements. And they were called Unstable in the title of the release! And furthermore, the primary download link was to 2.2.9 (even for a day or so after 2.4.0 was released). I don't see how this could have been handled more clearly or more conservatively, to avoid someone inadvertently running a test version in a production setting. At that time there was no primary download link yet on the website as there is now. I have added that around the same time I improved the announcements. I'm even more surprised at the tone and imprecision of the user's posts here after learning that Derek went out of his way to help him. ...unless that mail was sent before the user got help from Derek. As I said , the mail was delayed (I suppose it was stuck in the moderator queue). Geert ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
Folks, Thanks for all of the attention. Regardless of how I ended up with 2.3.4, or why I had the impression that it was a stable release, I did experience a problem. As a result, I sought advice, and finally found assistance through the irc site. With the very capable and understanding Derek on hand, I was back in business soon enough, and am now running 2.4.0 released on 21 December 2010, fully recovered. My apologies to any one who may have taken offense to the expression of tension and frustration in an e-mail sent *prior* to finding out about the irc site, downloading and installing chatzilla, getting that up and running, logging on to the gnucash irc, and finding help through that avenue. I am very appreciative of the development work on GnuCash, and can not say thank you enough to those who assisted me in recovering from what could have been a very bad situation. Sincerely, Randy Aldering RHI,CHI alderi...@housesmithe.com 269-350-4411 Veritas vos Liberabit On Tue, January 18, 2011 12:53, Geert Janssens wrote: | On Tuesday 18 January 2011, Donald Allen wrote: | On Tue, Jan 18, 2011 at 11:48 AM, Colin Law clan...@googlemail.com wrote: | On 18 January 2011 16:14, Derek Atkins warl...@mit.edu wrote: | [...] | PS: For the record, the Alpha releases vociferously exclaim that you | could lose data by using them. | | However it is also unfortunately true that for some time the principle | download link on the home page was to the alpha version and it was not | at all clear that it was an alpha version. I can quite see how users | found themselves running this thinking they had a stable release. | | That conflicts with what I've seen on the website. The announcements | of the 2.3.xx series had prominent warnings, e.g., WARNING: This is | an *UNSTABLE* version of Gnucash. This release is intended for | developers and testers who want to help tracking down all those bugs | that are still in there. Make sure you make backups of any files used | in testing versions of GnuCash in the 2.3.x series. Although the | developers go to great lengths to ensure that no data will be lost we | cannot guarantee that your data will not be affected if for some | reason GnuCash crashes in testing these releases. | | Colin is right. The announcements for early 2.3.x development releases weren't | very clear on this. At some point I improved on this, but it is indeed | possible a user might have been confused by the early annoucements. | | And they were called Unstable in the title of the release! And | furthermore, the primary download link was to 2.2.9 (even for a day or | so after 2.4.0 was released). I don't see how this could have been | handled more clearly or more conservatively, to avoid someone | inadvertently running a test version in a production setting. | | At that time there was no primary download link yet on the website as there is | now. I have added that around the same time I improved the announcements. | | I'm even more surprised at the tone and imprecision of the user's | posts here after learning that Derek went out of his way to help him. | | ...unless that mail was sent before the user got help from Derek. As I said , | the mail was delayed (I suppose it was stuck in the moderator queue). | | Geert | | ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Total Crash and Lost Data
You need to put something in the documentation that is EASY to find regarding a total loss of data and crash of GnuCash. This stinks. -- Randy Aldering alderi...@housesmithe.com 269-350-4411 - inspector integrity, consumer protection - referrals are very much appreciated www.housesmtihehomeinspection.com www.ihina.org www.mi-nahi.com Veritas vos Liberabit ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
Randy-- Presumably, you have lost your Gnucash data because of a crash. Also presumably, you might want assistance recovering from this crash. However, there's not a lot to go on in your message. What operating system are you on? What version of Gnucash? What were you doing when Gnucash crashed? Did you have backups? No one can help you if you don't provide some details. David --- On Mon, 1/17/11, Randy Aldering alderi...@housesmithe.com wrote: From: Randy Aldering alderi...@housesmithe.com Subject: Total Crash and Lost Data To: gnucash-de...@lists.gnucash.org Date: Monday, January 17, 2011, 8:02 AM You need to put something in the documentation that is EASY to find regarding a total loss of data and crash of GnuCash. This stinks. -- Randy Aldering alderi...@housesmithe.com 269-350-4411 - inspector integrity, consumer protection - referrals are very much appreciated www.housesmtihehomeinspection.com www.ihina.org www.mi-nahi.com Veritas vos Liberabit ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
On Mon, Jan 17, 2011 at 2:20 PM, David T. sunfis...@yahoo.com wrote: Randy-- Presumably, you have lost your Gnucash data because of a crash. Also presumably, you might want assistance recovering from this crash. However, there's not a lot to go on in your message. What operating system are you on? What version of Gnucash? What were you doing when Gnucash crashed? Did you have backups? No one can help you if you don't provide some details. Not to mention that 1. The indignation in his message is more than a bit over-the-top, given that he spent $0 for the hard work of volunteers. 2. You can search the FAQ for data loss and it tells you about .xac and .log files and why they are there. Is that DIFFICULT? 3. His message is addressed to the wrong mailing list. (Given the nature of my message, I want to emphasize that I am not Gnucash developer nor am I associated with the project in any way, other than as a happy user. I am speaking for myself here, not for the project.) /Don David --- On Mon, 1/17/11, Randy Aldering alderi...@housesmithe.com wrote: From: Randy Aldering alderi...@housesmithe.com Subject: Total Crash and Lost Data To: gnucash-de...@lists.gnucash.org Date: Monday, January 17, 2011, 8:02 AM You need to put something in the documentation that is EASY to find regarding a total loss of data and crash of GnuCash. This stinks. -- Randy Aldering alderi...@housesmithe.com 269-350-4411 - inspector integrity, consumer protection - referrals are very much appreciated www.housesmtihehomeinspection.com www.ihina.org www.mi-nahi.com Veritas vos Liberabit ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
Re: Total Crash and Lost Data
Randy-- When you sign on to an Open Source project (which you have by using Gnucash and sending an email to the list), you buy in to the standing ethos of these projects. A core part of this is that there is no us and them; there are different levels of members in the community. Many of us are users just like yourself who may have beefs (beeves?) with some part or another of the program, but we are willing to put up with those because we know that if we can find a reasonable way to work together, we all and the program benefit. If you don't want to put in any effort, then go out and buy Quicken; it should work fine for you. Sending a curt email to the list bitching that the developers need to do something, without being willing to provide even the most basic pieces of information (such as the operating system you're using) is not likely to achieve your goals (whatever they might be). I had nearly put into my original email that a disclaimer could certainly be put in the documentation, and I would have proposed (based on your email) that it say: Warning. Things you do can cause things to go wrong! And sometimes, things just go wrong, and you must figure out how to fix them. Because that's about all any one of us could have concluded based on what you wrote. David --- On Mon, 1/17/11, Randy Aldering alderi...@housesmithe.com wrote: From: Randy Aldering alderi...@housesmithe.com Subject: Re: Total Crash and Lost Data To: Donald Allen donaldcal...@gmail.com Cc: David T. sunfis...@yahoo.com, gnucash-de...@lists.gnucash.org, alderi...@housesmithe.com Date: Monday, January 17, 2011, 5:11 PM Good grief, my apologies. One could resent the suggestion that the users of GnuCash and other OpenSource projects do not support them financially. For my type of personality, all of that reading is a bit much. GnuCash has not been generating .xac files for two years, and it still isn't under the latest release, so that is not some thing that I have a lot of control over,as far as I can tell.. By the by, I DID search for data loss, and got nothing. I'm also not the type to write a dissertation detailing what happened BEFORE I actually make contact with some one. If that is some how wrong, then that is truly unfortunate. Thanks for all the help, any way. I appreciate the thoughtful use of donation money. Randy Aldering RHI,CHI alderi...@housesmithe.com 269-350-4411 Veritas vos Liberabit On Mon, January 17, 2011 14:30, Donald Allen wrote: | On Mon, Jan 17, 2011 at 2:20 PM, David T. sunfis...@yahoo.com wrote: | Randy-- | | Presumably, you have lost your Gnucash data because of a crash. Also presumably, you might want | assistance recovering from this crash. However, there's not a lot to go on in your message. What | operating system are you on? What version of Gnucash? What were you doing when Gnucash crashed? | Did you have backups? | | No one can help you if you don't provide some details. | | Not to mention that | | 1. The indignation in his message is more than a bit over-the-top, | given that he spent $0 for the hard work of volunteers. | 2. You can search the FAQ for data loss and it tells you about .xac | and .log files and why they are there. Is that DIFFICULT? | 3. His message is addressed to the wrong mailing list. | | (Given the nature of my message, I want to emphasize that I am not | Gnucash developer nor am I associated with the project in any way, | other than as a happy user. I am speaking for myself here, not for the | project.) | | /Don | | | David | | --- On Mon, 1/17/11, Randy Aldering alderi...@housesmithe.com wrote: | | From: Randy Aldering alderi...@housesmithe.com | Subject: Total Crash and Lost Data | To: gnucash-de...@lists.gnucash.org | Date: Monday, January 17, 2011, 8:02 AM | You need to put something in the | documentation that is EASY to find regarding a total loss of | data and crash of GnuCash. This stinks. | | -- | Randy Aldering | | alderi...@housesmithe.com | | 269-350-4411 | - inspector integrity, consumer | protection | | - referrals are very much | appreciated | | www.housesmtihehomeinspection.com | www.ihina.org | www.mi-nahi.com | | | Veritas vos Liberabit | | ___ | gnucash-devel mailing list | gnucash-devel@gnucash.org | https://lists.gnucash.org/mailman/listinfo/gnucash-devel | | | | | ___ | gnucash-devel mailing list | gnucash-devel@gnucash.org | https://lists.gnucash.org/mailman/listinfo/gnucash-devel | | | ___ gnucash-devel mailing list gnucash-devel@gnucash.org https://lists.gnucash.org/mailman/listinfo/gnucash-devel
