Re: [GNC] MacOS Catalina Gnucash 3.7 won't start
Dear John, SOLVED. Thanks for the pointers, your comment that gnucash was stuck waiting for something else to happen got me wondering what else might be pending in the MacOS and eventually led to the solution. My anti-virus software (Webroot Secureanywhere) wasn't yet working on Catalina. It had popped up a dialog box saying it was having trouble, but that dialog box was hidden since there was nothing I could do about it (while I waited for a fix from them) and dismissing or killing the antivirus software would just cause it to respawn and reopen the dialog box. However, that dialog box was preventing apple from popping up a new dialog box asking if it was ok to run an application (gnucash) that had not been downloaded from the app store. Once Webroot was thoroughly killed, apple's question about gnucash could come up and once that dialog box was approved, gnucash was able to run successfully. I hadn't connected the dots since every other application I was running had been unaffected by this pending dialog box issue. Thanks to you and everyone else for your help! -Chris On Mon, Oct 28, 2019 at 12:30 PM John Ralls wrote: > No AppleScript will affect a Gtk application's coordinates, Gtk manages > the screen itself and gets each monitor's coordinates from Quartz Display > Services. No matter, that's not the problem: > > The spindump says that GnuCash hasn't even started. It's hung in > AppleSystemPolicy::waitForEvaluation. Unfortunately neither Google nor > developer.apple.com have any information about what that means. > > Has the Gatekeeper dialog displayed on any of your attempts to start > GnuCash? That's the one saying "Verifying Gnucash.app" with a progress bar. > > One thing to check is that you have "App Store and identified developers" > selection on the General tab of System Preferences>Security & Privacy. I'd > expect that you'd get a dialog box saying that GnuCash isn't from the App > Store if you don't, but that's the area where it's having trouble. Another > thing to try is on the Privacy tab: At the bottom of the list is "Developer > Tools". I don't know if that't there because I have Xcode installed, but if > you have it it offers the option to run software from Terminal that doesn't > meet the system's security policy. I don't have it set on my system and > don't have any trouble running GnuCash, but setting it on yours might > produce some more information. > > Regards, > John Ralls > > > > On Oct 28, 2019, at 7:07 AM, Chris Martin wrote: > > > > Dear David and John, > > Thanks for the suggestion. I do in fact regularly use multiple > external monitors. On the off chance that matters, I unplugged them all > and went to just my main laptop screen only. Repeated all my tests and > gnucash is still sleeping and unresponsive (with no windows). In case > there were windows that were hidden, I asked the finder to show all windows > (reponse: no available windows). On the off-chance that they just had > coordinates that took them offscreen I found an applescript that changes > the coordinates of all windows to put them within the main screen, still no > joy. > > Separately, I sent a message to John with the output of the > spindump but I won't flood the whole group by attaching that here. > > > > Thanks again, > > Chris > > > > On Mon, Oct 28, 2019 at 5:18 AM David T. wrote: > > > > Chris, > > > > Any chance you have or had a second monitor on your system? > > > > On Mon, Oct 28, 2019 at 8:42, John Ralls > > wrote: > > Chris, > > > > Weird. With GnuCash (sort of) running, open > /Applications/Utilities/Activity Monitor. Find gnucash in the process list > and select it. Click the gear icon at the left end of the toolbar and pick > "spindump" from the menu. It will collect for a few seconds and then > present a window with a bunch of stack traces that may show what GnuCash is > waiting for. > > > > Regards, > > John Ralls > > > > > > > On Oct 27, 2019, at 4:53 PM, Chris Martin wrote: > > > > > > Thanks Chris and John, > > >I can confirm that in System Preferences->Security & > > > Privacy->Privacy->Files and Folders Gnucash is shown as "Full Disk > Access" > > > as a result of me adding it to the Full Disk Access list earlier in my > > > debugging. Out of curiosity, I removed it from the Full Disk Access > list > > > and it made no difference. > > >After returning it to "Full Disk Access," I then added the > "--nofile" > > > option to ./Gnucash (and then again in addition to --debug and > --extra) and > > > Gnucash still just hangs with no stdout or stderr output and *without* > > > generating a trace file. Running a ps seems to show that the process > is > > > just sleeping. > > > > > > 25294 s000 S+0:00.00 ./Gnucash --nofile > > > > > > I tried a kill -9 in addition to a kill -2 to get it to write a trace > > > file, but no joy. > > > > > > > > > -Chris > > > > > > On Sun, Oct 27, 2019 at 12:37 PM chris graves > wrote: > > > > > >>
Re: [GNC] MacOS Catalina Gnucash 3.7 won't start
No AppleScript will affect a Gtk application's coordinates, Gtk manages the screen itself and gets each monitor's coordinates from Quartz Display Services. No matter, that's not the problem: The spindump says that GnuCash hasn't even started. It's hung in AppleSystemPolicy::waitForEvaluation. Unfortunately neither Google nor developer.apple.com have any information about what that means. Has the Gatekeeper dialog displayed on any of your attempts to start GnuCash? That's the one saying "Verifying Gnucash.app" with a progress bar. One thing to check is that you have "App Store and identified developers" selection on the General tab of System Preferences>Security & Privacy. I'd expect that you'd get a dialog box saying that GnuCash isn't from the App Store if you don't, but that's the area where it's having trouble. Another thing to try is on the Privacy tab: At the bottom of the list is "Developer Tools". I don't know if that't there because I have Xcode installed, but if you have it it offers the option to run software from Terminal that doesn't meet the system's security policy. I don't have it set on my system and don't have any trouble running GnuCash, but setting it on yours might produce some more information. Regards, John Ralls > On Oct 28, 2019, at 7:07 AM, Chris Martin wrote: > > Dear David and John, > Thanks for the suggestion. I do in fact regularly use multiple external > monitors. On the off chance that matters, I unplugged them all and went to > just my main laptop screen only. Repeated all my tests and gnucash is still > sleeping and unresponsive (with no windows). In case there were windows that > were hidden, I asked the finder to show all windows (reponse: no available > windows). On the off-chance that they just had coordinates that took them > offscreen I found an applescript that changes the coordinates of all windows > to put them within the main screen, still no joy. > Separately, I sent a message to John with the output of the spindump but > I won't flood the whole group by attaching that here. > > Thanks again, > Chris > > On Mon, Oct 28, 2019 at 5:18 AM David T. wrote: > > Chris, > > Any chance you have or had a second monitor on your system? > > On Mon, Oct 28, 2019 at 8:42, John Ralls > wrote: > Chris, > > Weird. With GnuCash (sort of) running, open /Applications/Utilities/Activity > Monitor. Find gnucash in the process list and select it. Click the gear icon > at the left end of the toolbar and pick "spindump" from the menu. It will > collect for a few seconds and then present a window with a bunch of stack > traces that may show what GnuCash is waiting for. > > Regards, > John Ralls > > > > On Oct 27, 2019, at 4:53 PM, Chris Martin wrote: > > > > Thanks Chris and John, > >I can confirm that in System Preferences->Security & > > Privacy->Privacy->Files and Folders Gnucash is shown as "Full Disk Access" > > as a result of me adding it to the Full Disk Access list earlier in my > > debugging. Out of curiosity, I removed it from the Full Disk Access list > > and it made no difference. > >After returning it to "Full Disk Access," I then added the "--nofile" > > option to ./Gnucash (and then again in addition to --debug and --extra) and > > Gnucash still just hangs with no stdout or stderr output and *without* > > generating a trace file. Running a ps seems to show that the process is > > just sleeping. > > > > 25294 s000 S+0:00.00 ./Gnucash --nofile > > > > I tried a kill -9 in addition to a kill -2 to get it to write a trace > > file, but no joy. > > > > > > -Chris > > > > On Sun, Oct 27, 2019 at 12:37 PM chris graves wrote: > > > >> Chris, > >> > >> Under System Preferences->Security & Privacy->Privacy->Files and Folders, > >> does Gnucash.app have access to the Documents Folder (or the folder where > >> your Gnucash data file lives? > >> > >> Also, try again running from the terminal and add the --nofile option > >> > >> Chris > >> > >> On Oct 27, 2019, at 12:17 PM, Chris Martin wrote: > >> > >> ./Gnucash --debug --extra > >> > >> > >> > > ___ > > gnucash-user mailing list > > gnucash-user@gnucash.org > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > If you are using Nabble or Gmane, please see > > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > > - > > Please remember to CC this list on all your replies. > > You can do this by using Reply-To-List or Reply-All. > > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this
Re: [GNC] MacOS Catalina Gnucash 3.7 won't start
Dear David and John, Thanks for the suggestion. I do in fact regularly use multiple external monitors. On the off chance that matters, I unplugged them all and went to just my main laptop screen only. Repeated all my tests and gnucash is still sleeping and unresponsive (with no windows). In case there were windows that were hidden, I asked the finder to show all windows (reponse: no available windows). On the off-chance that they just had coordinates that took them offscreen I found an applescript that changes the coordinates of all windows to put them within the main screen, still no joy. Separately, I sent a message to John with the output of the spindump but I won't flood the whole group by attaching that here. Thanks again, Chris On Mon, Oct 28, 2019 at 5:18 AM David T. wrote: > > Chris, > > Any chance you have or had a second monitor on your system? > > On Mon, Oct 28, 2019 at 8:42, John Ralls > wrote: > Chris, > > Weird. With GnuCash (sort of) running, open > /Applications/Utilities/Activity Monitor. Find gnucash in the process list > and select it. Click the gear icon at the left end of the toolbar and pick > "spindump" from the menu. It will collect for a few seconds and then > present a window with a bunch of stack traces that may show what GnuCash is > waiting for. > > Regards, > John Ralls > > > > On Oct 27, 2019, at 4:53 PM, Chris Martin wrote: > > > > Thanks Chris and John, > >I can confirm that in System Preferences->Security & > > Privacy->Privacy->Files and Folders Gnucash is shown as "Full Disk > Access" > > as a result of me adding it to the Full Disk Access list earlier in my > > debugging. Out of curiosity, I removed it from the Full Disk Access list > > and it made no difference. > >After returning it to "Full Disk Access," I then added the "--nofile" > > option to ./Gnucash (and then again in addition to --debug and --extra) > and > > Gnucash still just hangs with no stdout or stderr output and *without* > > generating a trace file. Running a ps seems to show that the process is > > just sleeping. > > > > 25294 s000 S+0:00.00 ./Gnucash --nofile > > > > I tried a kill -9 in addition to a kill -2 to get it to write a trace > > file, but no joy. > > > > > > -Chris > > > > On Sun, Oct 27, 2019 at 12:37 PM chris graves > wrote: > > > >> Chris, > >> > >> Under System Preferences->Security & Privacy->Privacy->Files and > Folders, > >> does Gnucash.app have access to the Documents Folder (or the folder > where > >> your Gnucash data file lives? > >> > >> Also, try again running from the terminal and add the --nofile option > >> > >> Chris > >> > >> On Oct 27, 2019, at 12:17 PM, Chris Martin wrote: > >> > >> ./Gnucash --debug --extra > >> > >> > >> > > ___ > > gnucash-user mailing list > > gnucash-user@gnucash.org > > To update your subscription preferences or to unsubscribe: > > https://lists.gnucash.org/mailman/listinfo/gnucash-user > > If you are using Nabble or Gmane, please see > > https://wiki.gnucash.org/wiki/Mailing_Lists > for more information. > > - > > Please remember to CC this list on all your replies. > > You can do this by using Reply-To-List or Reply-All. > > > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists > for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. > > ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] MacOS Catalina Gnucash 3.7 won't start
Chris, Any chance you have or had a second monitor on your system? On Mon, Oct 28, 2019 at 8:42, John Ralls wrote: Chris, Weird. With GnuCash (sort of) running, open /Applications/Utilities/Activity Monitor. Find gnucash in the process list and select it. Click the gear icon at the left end of the toolbar and pick "spindump" from the menu. It will collect for a few seconds and then present a window with a bunch of stack traces that may show what GnuCash is waiting for. Regards, John Ralls > On Oct 27, 2019, at 4:53 PM, Chris Martin wrote: > > Thanks Chris and John, > I can confirm that in System Preferences->Security & > Privacy->Privacy->Files and Folders Gnucash is shown as "Full Disk Access" > as a result of me adding it to the Full Disk Access list earlier in my > debugging. Out of curiosity, I removed it from the Full Disk Access list > and it made no difference. > After returning it to "Full Disk Access," I then added the "--nofile" > option to ./Gnucash (and then again in addition to --debug and --extra) and > Gnucash still just hangs with no stdout or stderr output and *without* > generating a trace file. Running a ps seems to show that the process is > just sleeping. > > 25294 s000 S+ 0:00.00 ./Gnucash --nofile > > I tried a kill -9 in addition to a kill -2 to get it to write a trace > file, but no joy. > > > -Chris > > On Sun, Oct 27, 2019 at 12:37 PM chris graves wrote: > >> Chris, >> >> Under System Preferences->Security & Privacy->Privacy->Files and Folders, >> does Gnucash.app have access to the Documents Folder (or the folder where >> your Gnucash data file lives? >> >> Also, try again running from the terminal and add the --nofile option >> >> Chris >> >> On Oct 27, 2019, at 12:17 PM, Chris Martin wrote: >> >> ./Gnucash --debug --extra >> >> >> > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] MacOS Catalina Gnucash 3.7 won't start
Chris, Weird. With GnuCash (sort of) running, open /Applications/Utilities/Activity Monitor. Find gnucash in the process list and select it. Click the gear icon at the left end of the toolbar and pick "spindump" from the menu. It will collect for a few seconds and then present a window with a bunch of stack traces that may show what GnuCash is waiting for. Regards, John Ralls > On Oct 27, 2019, at 4:53 PM, Chris Martin wrote: > > Thanks Chris and John, > I can confirm that in System Preferences->Security & > Privacy->Privacy->Files and Folders Gnucash is shown as "Full Disk Access" > as a result of me adding it to the Full Disk Access list earlier in my > debugging. Out of curiosity, I removed it from the Full Disk Access list > and it made no difference. > After returning it to "Full Disk Access," I then added the "--nofile" > option to ./Gnucash (and then again in addition to --debug and --extra) and > Gnucash still just hangs with no stdout or stderr output and *without* > generating a trace file. Running a ps seems to show that the process is > just sleeping. > > 25294 s000 S+ 0:00.00 ./Gnucash --nofile > > I tried a kill -9 in addition to a kill -2 to get it to write a trace > file, but no joy. > > > -Chris > > On Sun, Oct 27, 2019 at 12:37 PM chris graves wrote: > >> Chris, >> >> Under System Preferences->Security & Privacy->Privacy->Files and Folders, >> does Gnucash.app have access to the Documents Folder (or the folder where >> your Gnucash data file lives? >> >> Also, try again running from the terminal and add the --nofile option >> >> Chris >> >> On Oct 27, 2019, at 12:17 PM, Chris Martin wrote: >> >> ./Gnucash --debug --extra >> >> >> > ___ > gnucash-user mailing list > gnucash-user@gnucash.org > To update your subscription preferences or to unsubscribe: > https://lists.gnucash.org/mailman/listinfo/gnucash-user > If you are using Nabble or Gmane, please see > https://wiki.gnucash.org/wiki/Mailing_Lists for more information. > - > Please remember to CC this list on all your replies. > You can do this by using Reply-To-List or Reply-All. ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] MacOS Catalina Gnucash 3.7 won't start
Thanks Chris and John, I can confirm that in System Preferences->Security & Privacy->Privacy->Files and Folders Gnucash is shown as "Full Disk Access" as a result of me adding it to the Full Disk Access list earlier in my debugging. Out of curiosity, I removed it from the Full Disk Access list and it made no difference. After returning it to "Full Disk Access," I then added the "--nofile" option to ./Gnucash (and then again in addition to --debug and --extra) and Gnucash still just hangs with no stdout or stderr output and *without* generating a trace file. Running a ps seems to show that the process is just sleeping. 25294 s000 S+ 0:00.00 ./Gnucash --nofile I tried a kill -9 in addition to a kill -2 to get it to write a trace file, but no joy. -Chris On Sun, Oct 27, 2019 at 12:37 PM chris graves wrote: > Chris, > > Under System Preferences->Security & Privacy->Privacy->Files and Folders, > does Gnucash.app have access to the Documents Folder (or the folder where > your Gnucash data file lives? > > Also, try again running from the terminal and add the --nofile option > > Chris > > On Oct 27, 2019, at 12:17 PM, Chris Martin wrote: > > ./Gnucash --debug --extra > > > ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] MacOS Catalina Gnucash 3.7 won't start
> On Oct 27, 2019, at 12:17 PM, Chris Martin wrote: > > Dear all, > I've researched the mailing list and the bug lists and seem to have > run into a problem that is not described there. After updating MacOS to > Catalina, my existing gnucash application would just hang when started > without opening any windows or returning any error messages. Thinking that > this was just because I was using an older version of gnucash I downloaded > gnucash 3.7 and copied it from the dmg into my Applications folder. When I > tried to start it now, still the icon would just bounce and bounce with no > windows or error message. Eventually, after a few minutes, it stopped > bouncing and the os labeled the process as "not responding". Further > puzzled, I force-quit and tried running it from the command line. > ./Gnucash didn't return any error messages, so in the interest of trying to > get a trace file I started adding command-line options. Even when I run > ./Gnucash --debug --extra I still get no output on stdout, stderr, nor a > trace file and the process just hangs and never terminates on its own. > Eventually, I have to kill it with cntrl-c. I've tried downgrading to > gnucash 3.5 and 3.6 but I get exactly the same result. In Systems > Preferences, I've given gnucash "Full Disk Access" just in case Catalina's > new disk security scheme was blocking it ... alas no change. As a > last-ditch effort I tried running it with sudo, but no luck there either. > I'm confused and puzzled and would welcome any suggestions that any of > you might have. Is anything written to the trace file (https://wiki.gnucash.org/wiki/Tracefile)? Regards, John Ralls ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
Re: [GNC] MacOS Catalina Gnucash 3.7 won't start
Chris, Under System Preferences->Security & Privacy->Privacy->Files and Folders, does Gnucash.app have access to the Documents Folder (or the folder where your Gnucash data file lives? Also, try again running from the terminal and add the --nofile option Chris > On Oct 27, 2019, at 12:17 PM, Chris Martin wrote: > > ./Gnucash --debug --extra ___ gnucash-user mailing list gnucash-user@gnucash.org To update your subscription preferences or to unsubscribe: https://lists.gnucash.org/mailman/listinfo/gnucash-user If you are using Nabble or Gmane, please see https://wiki.gnucash.org/wiki/Mailing_Lists for more information. - Please remember to CC this list on all your replies. You can do this by using Reply-To-List or Reply-All.
