Thank you for your response, John, and I am sorry for the long delay
but I have had an avalanche of work to do.
My problem is that when I go to post an invoice the "fetch rate" button
is greyed out so I cannot use the online currency rate retrieval that I
used to be able to before I upgraded my hardware.
After installing the current version of gnucash on my new PC, I clicked
on "Install Online Price Retrieval" from the Gnucash list in my start
menu and I have entered the Alfa Vantage API key in my gnucash
preferences.
I have checked for the presence of the perl software using the
Troubleshooting method you directed me to and received the response
that I should install the Finance::Quote. The only way I have done this
in the past is by clicking on "Install Online Price Retrieval" from the
Gnucash list in my start menu and this is what I have done several
times now. So I have done this again and after a run of code in the cmd
window the final lines are:
"C:\Strawberry\perl\bin\perl.exe" -MExtUtils::Command -e cp - -
examples/dm_zdump blib\script\dm_zdump pl2bat.bat blib\script\dm_dump
SBECK/Date-Manip-6.82.tar.gz
C:\STRAWB~1\c\bin\gmake.exe - -OK
When I look in the Windows list of apps installed it says I have
installed Strawberry Perl on 3rd July (when I first tried installing it
on my new PC).
I am running the latest version of Gnucash and I find that in the help
window it says
"Version: 4.0
Build ID: 4.0+(2020-06-27)
Finance::Quote: -"
Please let me know what other information you need in order to be able
to help me. I am stepping way out of my comfort zone when I enter the
cmd window but willing to give it a go.
Best regards
Samantha
On 16 July 2020 18:14 John Ralls < [1]jra...@ceridwen.us> wrote:
Samantha,
Have you tried price retrieval from the command line as explained in
[2]https://wiki.gnucash.org/wiki/Online_Quotes#Trouble_Shooting? Does
that work?
You haven't actually told us exactly what doesn't work. Please
elaborate.
Note that trading accounts has nothing to do with it, nor do previously
created prices. Note that while rates used for transactions are
recorded in the pricedb to ensure that there's an entry to make reports
work properly, each foreign currency split has its own exchange rate,
the ratio between the amount in the foreign currency and the value in
the home currency, so the only thing you'd affect by clearing the
pricedb is reports on past dates, especially time series reports.
You may also enter prices manually as a temporary measure until you get
online quotes working properly.
Regards,
John Ralls
On Jul 16, 2020, at 5:08 AM, Samantha Payn <
[3]saman...@boorertranslations.com> wrote:
Thanks for your comments John and Eric.
I have again reviewed the gnucash help documentation and cannot see
where I am going wrong. In addition to having installed Online Price
Retrieval and entered my API key, I have now also double checked that
the "use trading accounts" option is checked which it is.
In the price database window the currencies I use are listed. There is
an option to delete all previous prices but I presume I don't want to
do that as they record the currency exchange rates used for each of my
past transactions.
I am beginning to think I must take a backward step and use manual
price entry ... where am I going wrong, when I used to be able to use
the automatic option and all seems to be set up as before?
All help gratefully received.
References
1. mailto:jra...@ceridwen.us
2. https://wiki.gnucash.org/wiki/Online_Quotes#Trouble_Shooting
3. mailto:saman...@boorertranslations.com
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