Re: Could not obtain the lock

[moirag]

> On Wednesday, 22 November 2017 04:19:21 GMT moi...@web.net wrote:
>
>>
>> It has to be on my desktop?? OK, i'll try that ... tomorrow ... and
>> report
>> back.
>>
>> Moira
>
> No it doesn't have to be on your desktop, but for testing purposes it is a
> handy place that we know exists!

Oh, well I already tried saving it in a new folder, and that didn't work.


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Re: Could not obtain the lock

[moirag]

> Moira,
>
> Do you have similar problems with other files on that computer?  Do you
> check it for malware regularly?  It seems a little odd that you were able
> to place the file there without write permission unless you do have
> multiple users on that computer.  You may need to find an expert that is
> familiar with permissions issues.

Well, it is brand new, and well-protected, so I think malware is a remote
possibility.
I will try the USB thing.

> Another thing you could try is to put the GnuCash data file on a USB key
> and see if it can be opened , closed and saved.
>


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Re: Could not obtain the lock

[David Carlson]

Moira,

You have the attention of several different experienced GnuCash users from
various different backgrounds, and we all share your frustration.

Your experience does not match that of a typical user.  In my opinion there
is something unusual about your computer or how you managed to get the file
onto it with apparently different privileges than you have now.  However, I
am not an expert in privileges, so I cannot help you with that part of your
problem.

Another experiment that I can suggest is to try creating a new GnuCash data
file either on a USB key or in a sub-folder on your desktop, and see if you
can create a couple of accounts and transactions.  Try playing with that
for a while, and create and save a text file or a Word document.

Good luck and let us know about your progress.


David C

On Wed, Nov 22, 2017 at 8:53 PM,  wrote:

> > On Wednesday, 22 November 2017 04:19:21 GMT moi...@web.net wrote:
> >
> >>
> >> It has to be on my desktop?? OK, i'll try that ... tomorrow ... and
> >> report
> >> back.
> >>
> >> Moira
> >
> > No it doesn't have to be on your desktop, but for testing purposes it is
> a
> > handy place that we know exists!
>
> Oh, well I already tried saving it in a new folder, and that didn't work.
>
>
>
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Re: Could not obtain the lock

[Mike or Penny Novack]

On 11/20/2017 9:49 PM, moi...@web.net wrote:

No, the files are not "Read-Only".

My username for Windows??? Yes, it is different on the new computer. Does
that matter?

In general, yes, and not only for gnucash.

Would affect ALL situations were a path name was saved because the path 
name is now different.


Michael D Novack
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Re: Could not obtain the lock

[David Carlson]

Moira,

Do you have similar problems with other files on that computer?  Do you
check it for malware regularly?  It seems a little odd that you were able
to place the file there without write permission unless you do have
multiple users on that computer.  You may need to find an expert that is
familiar with permissions issues.

Another thing you could try is to put the GnuCash data file on a USB key
and see if it can be opened , closed and saved.

David C

On Wed, Nov 22, 2017 at 2:26 AM, Maf. King  wrote:

> On Wednesday, 22 November 2017 04:19:21 GMT moi...@web.net wrote:
>
> >
> > It has to be on my desktop?? OK, i'll try that ... tomorrow ... and
> report
> > back.
> >
> > Moira
>
> No it doesn't have to be on your desktop, but for testing purposes it is a
> handy place that we know exists!
>
> Maf.
>
>
>
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Re: Could not obtain the lock

[moirag]

> I believe that others will concur that you do not have write permission in
> the folder containing that data file.  Is your user name User?

Yes, my user name is User. Should I change it (if I can figure out how)?

> That is also why GnuCash failed to create a .LCK file.  You need to make
a new folder on your desktop, call it Moira_GnuCash_Data or similar and
use file manager to save a copy of the data file there.  Alternatively,
when you have the file open in GnuCash just do a Save As... into a new
folder
on your desktop.  You will not be able to save any data until you do that.

It has to be on my desktop?? OK, i'll try that ... tomorrow ... and report
back.

Moira


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Re: Could not obtain the lock

[moirag]

> Hi Moira,
>
> What about the folder that the GC data file is in - is that read-only?
> can you create a file in that folder using some other program, say
notepad or > word?

The folder is not read-only, but it does indicate that there are read-only
files in it that I can't find.

> Don't know how windows manages username permissions - I know that some
files can only be touched by an administrator.  You didn't specify
windows in your OP, it would certainly be possible on linux that the new
user ID would not have permissions to the files of an old ID...

I am the administrator for the machine.  I have Windows (10?)

Moira

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Re: Could not obtain the lock

[moirag]

David...

> The lock file is always in the same folder as the data file and it always
> has the same name as the data file with the suffix .LCK  Unless you are
> doing something very unusual, the files will be visible in your file
> explorer as long as you put them somewhere in your user folder on your
> local machine ('C' Drive) or on a removable device.  If you are using
> cloud storage, you may have a problem with the configuration.

I looked in the same folder as the data file, there is no .LCK file there.

> In Windows the user name matters when there are more than one user on
the same machine, but on single user machines it does not matter if the
files were created in another machine under a different user name.

Then that is not the problem; these files were created in another file
under a different user name; both machines were single user.

> What do you mean by "it asks me to save the file as a new file"?  Have
you been clicking on "File > Save" and immediately getting a message to
"Save As.." or does the "Save" button go grey and the asterisk that was
in front of the file name in the top banner disappear?. If you do get
the "Save As..." prompt, just save it to a different folder under your
desktop temporarily until you can find the problem.

The actual error message I get when I click Save is "Could not make a
backup of the file C:\Users\User\Documents\blahblahblah.gnucash"

I then click "Close" (the only option in the error window), and it open
the Save window.  Regardless of how or where I save it, I get an error
message "GnuCash could not write to C:\Users\User\Documents\Temporary
Gnucash\blahblahblah.gnucash. That database may be on a read-only file
system, or you may not have write permission for the directory." If I try
to overwrite the existing file, I get the warning message that it alredy
exists, and after that "Could not make a backup of the file
C:\Users\User\Documents\blahblahblah.gnucash" The changes don't save.

> Exactly how do you exit the program?  Are the transactions you entered
> recently reappearing when you re-open the file?  Do you start the
program by clicking on the program icon or on the data file icon or a
shortcut to the data file?

I exit by clicking on Save, and then when that is done, either clicking on
the X in the upper left corner or with File - Quit. Same results either
way.  I start the program from the descktop shortcut, but get the same
results when I open it from the Start menu.

Help!


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Re: Could not obtain the lock

[Maf. King]

On Wednesday, 22 November 2017 04:19:21 GMT moi...@web.net wrote:

> 
> It has to be on my desktop?? OK, i'll try that ... tomorrow ... and report
> back.
> 
> Moira

No it doesn't have to be on your desktop, but for testing purposes it is a 
handy place that we know exists!

Maf.
 

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Re: Could not obtain the lock

[David Carlson]

I believe that others will concur that you do not have write permission in
the folder containing that data file.  Is your user name User?

That is also why GnuCash failed to create a .LCK file.  You need to make a
new folder on your desktop, call it Moira_GnuCash_Data or similar and use
file manager to save a copy of the data file there.  Alternatively, when
you have the file open in GnuCash just do a Save As... into a new folder on
your desktop.  You will not be able to save any data until you do that.

David C


On Tue, Nov 21, 2017 at 8:32 PM,  wrote:

> David...
>
> > The lock file is always in the same folder as the data file and it always
> > has the same name as the data file with the suffix .LCK  Unless you are
> > doing something very unusual, the files will be visible in your file
> > explorer as long as you put them somewhere in your user folder on your
> > local machine ('C' Drive) or on a removable device.  If you are using
> > cloud storage, you may have a problem with the configuration.
>
> I looked in the same folder as the data file, there is no .LCK file there.
>
> > In Windows the user name matters when there are more than one user on
> the same machine, but on single user machines it does not matter if the
> files were created in another machine under a different user name.
>
> Then that is not the problem; these files were created in another file
> under a different user name; both machines were single user.
>
> > What do you mean by "it asks me to save the file as a new file"?  Have
> you been clicking on "File > Save" and immediately getting a message to
> "Save As.." or does the "Save" button go grey and the asterisk that was
> in front of the file name in the top banner disappear?. If you do get
> the "Save As..." prompt, just save it to a different folder under your
> desktop temporarily until you can find the problem.
>
> The actual error message I get when I click Save is "Could not make a
> backup of the file C:\Users\User\Documents\blahblahblah.gnucash"
>
> I then click "Close" (the only option in the error window), and it open
> the Save window.  Regardless of how or where I save it, I get an error
> message "GnuCash could not write to C:\Users\User\Documents\Temporary
> Gnucash\blahblahblah.gnucash. That database may be on a read-only file
> system, or you may not have write permission for the directory." If I try
> to overwrite the existing file, I get the warning message that it alredy
> exists, and after that "Could not make a backup of the file
> C:\Users\User\Documents\blahblahblah.gnucash" The changes don't save.
>
> > Exactly how do you exit the program?  Are the transactions you entered
> > recently reappearing when you re-open the file?  Do you start the
> program by clicking on the program icon or on the data file icon or a
> shortcut to the data file?
>
> I exit by clicking on Save, and then when that is done, either clicking on
> the X in the upper left corner or with File - Quit. Same results either
> way.  I start the program from the descktop shortcut, but get the same
> results when I open it from the Start menu.
>
> Help!
>
>
>
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Re: Could not obtain the lock

[AC]

On 2017-11-21 00:46, David Carlson wrote:
> Moira,
> 
> The lock file is always in the same folder as the data file and it always
> has the same name as the data file with the suffix .LCK  Unless you are
> doing something very unusual, the files will be visible in your file
> explorer as long as you put them somewhere in your user folder on your
> local machine ('C' Drive) or on a removable device.  If you are using cloud
> storage, you may have a problem with the configuration.
> 
> In Windows the user name matters when there are more than one user on the
> same machine, but on single user machines it does not matter if the files
> were created in another machine under a different user name.



One small point, it *can* matter whether a file works on a single user
machine or not depending how it was copied from one to the other.  If a
transfer was performed with something like a USB memory stick that is
formatted using FAT or FAT32 then there should not be any problems as
ownership information is stripped when using those storage formats.
However, if the transfer was performed with an NTFS formatted memory
stick or if it was a network copy that can maintain NTFS attributes then
there will be a problem.

Windows stores ownership information internally as GUIDs which will be
unique across all machines assuming the user account was created
directly (not enterprise user management).  It doesn't matter whether
the machine is "single user" or "multi user", every locally created user
has a GUID that other machines won't know about.
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Re: Could not obtain the lock

[David Carlson]

Moira,

The lock file is always in the same folder as the data file and it always
has the same name as the data file with the suffix .LCK  Unless you are
doing something very unusual, the files will be visible in your file
explorer as long as you put them somewhere in your user folder on your
local machine ('C' Drive) or on a removable device.  If you are using cloud
storage, you may have a problem with the configuration.

In Windows the user name matters when there are more than one user on the
same machine, but on single user machines it does not matter if the files
were created in another machine under a different user name.

What do you mean by "it asks me to save the file as a new file"?  Have you
been clicking on "File > Save" and immediately getting a message to "Save
As.." or does the "Save" button go grey and the asterisk that was in front
of the file name in the top banner disappear?.

If you do get the "Save As..." prompt, just save it to a different folder
under your desktop temporarily until you can find the problem.

Exactly how do you exit the program?  Are the transactions you entered
recently reappearing when you re-open the file?  Do you start the program
by clicking on the program icon or on the data file icon or a shortcut to
the data file?

David C

On Tue, Nov 21, 2017 at 1:35 AM, Maf. King  wrote:

> Hi Moira,
>
> What about the folder that the GC data file is in - is that read-only?
> can you
> create a file in that folder using some other program, say notepad or word?
>
> Don't know how windows manages username permissions - I know that some
> files
> can only be touched by an administrator.  You didn't specify windows in
> your
> OP, it would certainly be possible on linux that the new user ID would not
> have permissions to the files of an old ID...
>
> Maf.
>
>
> On Tuesday, 21 November 2017 02:49:30 GMT you wrote:
> > No, the files are not "Read-Only".
> >
> > My username for Windows??? Yes, it is different on the new computer. Does
> > that matter?
> >
>
>
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Re: Could not obtain the lock

[moirag]

No, the files are not "Read-Only".

My username for Windows??? Yes, it is different on the new computer. Does
that matter?
>
> Hi,
>
> Check if you have copied the file and made it read-only (or put it in a
> read-
> only directory).  MAybe your username is different or something?
>
> HTH,
> Maf.
>
>
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Re: Could not obtain the lock

[Maf. King]

Hi Moira,

What about the folder that the GC data file is in - is that read-only?  can you 
create a file in that folder using some other program, say notepad or word?

Don't know how windows manages username permissions - I know that some files 
can only be touched by an administrator.  You didn't specify windows in your 
OP, it would certainly be possible on linux that the new user ID would not 
have permissions to the files of an old ID...

Maf.


On Tuesday, 21 November 2017 02:49:30 GMT you wrote:
> No, the files are not "Read-Only".
> 
> My username for Windows??? Yes, it is different on the new computer. Does
> that matter?
> 


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Re: Could not obtain the lock

[Maf. King]

On Monday, 20 November 2017 01:13:50 GMT Moira wrote:
> Hi, I am getting this same message, but I cannot locate an .LCK or .LNK file
> in the relevant folder.
> 
> I moved my files from an old laptop to a new one, by simply copying them and
> then installing the program on the new computer. I opened GnuCash after
> transferring the files with no problem.  Since then, however, I get this
> "could not obtain the lock" message, and if I click on "Open Anyway" it
> will not exit cleanly, it asks me to save the file as a new file.  Which I
> have declined to do because i don't know if that will mess things up.
> 
> I read this thread and looked for the lock files to delete, don't see them.
> I tried "Open Anyway" followed immediately by Quit, and that didn't help.
> 
> help!?
> 

Hi,

Check if you have copied the file and made it read-only (or put it in a read-
only directory).  MAybe your username is different or something?

HTH,
Maf.


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Re : Re : Re : Could not obtain the lock

[Alain Dormoy]

Tank you. Will do.

Alain




De : David Carlson 
Date : samedi 2 septembre 2017 21:44
À : Alain Dormoy 
Cc : Robert Heller ; gnucash-user@gnucash.org ; Colin Law 
Objet : Re: Re : Re : Could not obtain the lock


Alain, sometimes Windows does some weird things if its settings get messed up. 


Next time you want to see if it is already running try Alt-Tab several times to 
see all the programs that are running.   There are other ways to check as well. 


David C 


On Sep 2, 2017 3:26 AM, "Alain Dormoy" <cag...@free.fr> wrote:


  Thank you David.
  I don't think I'm starting GC more times than I'm shutting it down. If it's 
running I access it through the icon at the base of my desk, it's only if the 
icon is missing that I "start" GC. 
  If I don't intend to use it for a long while I save whatever still needs to 
be saved and I click on the cross in the upper right corner of my screen (am I 
missing something?) 
  Alain


  De : David Carlson 
  Date : samedi 2 septembre 2017 12:37
  À : Alain Dormoy 
  Cc : Colin Law ; Robert Heller ; gnucash-user@gnucash.org 
  Objet : Re: Re : Could not obtain the lock


  It sounds like you are starting GnuCash more times than you are shutting it 
down.  GnuCash can open more than one instance at a time, which would cause the 
same message.


  Take care to return to the open instance rather than starting a new instance 
when you return, because it is possible to lose data from the first instance 
when the second instance is shut down.


  David C



  On Sat, Sep 2, 2017 at 1:40 AM, Alain Dormoy <cag...@free.fr> wrote:



--
De : "Colin Law" <clan...@gmail.com>
Date : vendredi 1 septembre 2017 13:12
À : "Alain Dormoy" <cag...@free.fr>
Cc : <gnucash-user@gnucash.org>
Objet : Re: Could not obtain the lock


  On 1 September 2017 at 11:51, Alain Dormoy <cag...@free.fr> wrote:

Hi!

More often than not, when I launch GnuCash, I get the message:

Gnucash could not obtain the lock for file:\...\filename.gnucash

I click "Open anyway" and it works normally. So I can't say I really 
care
but it's a bit puzzling.

Anyone has an explanation and can I do something to change that?


  That normally happens when GC has not been closed down correctly. How
  are you closing it?
  Also which operating system are you using and which version GC?

  Colin




I'm using Windows 7.
I normally close GC before turning my computer off. But I hardly turn it 
off more than once a week and the "incident" I'm refering to happens most every 
day.

Alain 

---
L'absence de virus dans ce courrier électronique a été vérifiée par le 
logiciel antivirus Avast.
https://www.avast.com/antivirus


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   Garanti sans virus. www.avast.com  


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Re: Re : Re : Could not obtain the lock

[David Carlson]

Alain, sometimes Windows does some weird things if its settings get messed
up.

Next time you want to see if it is already running try Alt-Tab several
times to see all the programs that are running.   There are other ways to
check as well.

David C

On Sep 2, 2017 3:26 AM, "Alain Dormoy" <cag...@free.fr> wrote:


*Thank you David.*
*I don't think I'm starting GC more times than I'm shutting it down. If
it's running I access it through the icon at the base of my desk, it's only
if the icon is missing that I "start" GC. *
*If I don't intend to use it for a long while I save whatever still needs
to be saved and I click on the cross in the upper right corner of my screen
(am I missing something?) *
*Alain*


*De :* David Carlson <david.carlson@gmail.com>
*Date :* samedi 2 septembre 2017 12:37
*À :* Alain Dormoy <cag...@free.fr>
*Cc :* Colin Law <clan...@gmail.com> ; Robert Heller <hel...@deepsoft.com>
; gnucash-user@gnucash.org
*Objet :* Re: Re : Could not obtain the lock

It sounds like you are starting GnuCash more times than you are shutting it
down.  GnuCash can open more than one instance at a time, which would cause
the same message.

Take care to return to the open instance rather than starting a new
instance when you return, because it is possible to lose data from the
first instance when the second instance is shut down.

David C

On Sat, Sep 2, 2017 at 1:40 AM, Alain Dormoy <cag...@free.fr> wrote:

>
>
> --
> De : "Colin Law" <clan...@gmail.com>
> Date : vendredi 1 septembre 2017 13:12
> À : "Alain Dormoy" <cag...@free.fr>
> Cc : <gnucash-user@gnucash.org>
> Objet : Re: Could not obtain the lock
>
> On 1 September 2017 at 11:51, Alain Dormoy <cag...@free.fr> wrote:
>>
>>> Hi!
>>>
>>> More often than not, when I launch GnuCash, I get the message:
>>>
>>> Gnucash could not obtain the lock for file:\...\filename.gnucash
>>>
>>> I click "Open anyway" and it works normally. So I can't say I really care
>>> but it's a bit puzzling.
>>>
>>> Anyone has an explanation and can I do something to change that?
>>>
>>
>> That normally happens when GC has not been closed down correctly. How
>> are you closing it?
>> Also which operating system are you using and which version GC?
>>
>> Colin
>>
>
>
>
> I'm using Windows 7.
> I normally close GC before turning my computer off. But I hardly turn it
> off more than once a week and the "incident" I'm refering to happens most
> every day.
>
> Alain
>
> ---
> L'absence de virus dans ce courrier électronique a été vérifiée par le
> logiciel antivirus Avast.
> https://www.avast.com/antivirus
>
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Re : Re : Could not obtain the lock

[Alain Dormoy]

Thank you David.
I don't think I'm starting GC more times than I'm shutting it down. If it's 
running I access it through the icon at the base of my desk, it's only if the 
icon is missing that I "start" GC. 
If I don't intend to use it for a long while I save whatever still needs to be 
saved and I click on the cross in the upper right corner of my screen (am I 
missing something?) 
Alain


De : David Carlson 
Date : samedi 2 septembre 2017 12:37
À : Alain Dormoy 
Cc : Colin Law ; Robert Heller ; gnucash-user@gnucash.org 
Objet : Re: Re : Could not obtain the lock


It sounds like you are starting GnuCash more times than you are shutting it 
down.  GnuCash can open more than one instance at a time, which would cause the 
same message.


Take care to return to the open instance rather than starting a new instance 
when you return, because it is possible to lose data from the first instance 
when the second instance is shut down.


David C



On Sat, Sep 2, 2017 at 1:40 AM, Alain Dormoy <cag...@free.fr> wrote:



  --
  De : "Colin Law" <clan...@gmail.com>
  Date : vendredi 1 septembre 2017 13:12
  À : "Alain Dormoy" <cag...@free.fr>
  Cc : <gnucash-user@gnucash.org>
  Objet : Re: Could not obtain the lock


On 1 September 2017 at 11:51, Alain Dormoy <cag...@free.fr> wrote:

  Hi!

  More often than not, when I launch GnuCash, I get the message:

  Gnucash could not obtain the lock for file:\...\filename.gnucash

  I click "Open anyway" and it works normally. So I can't say I really care
  but it's a bit puzzling.

  Anyone has an explanation and can I do something to change that?


That normally happens when GC has not been closed down correctly. How
are you closing it?
Also which operating system are you using and which version GC?

Colin




  I'm using Windows 7.
  I normally close GC before turning my computer off. But I hardly turn it off 
more than once a week and the "incident" I'm refering to happens most every day.

  Alain 

  ---
  L'absence de virus dans ce courrier électronique a été vérifiée par le 
logiciel antivirus Avast.
  https://www.avast.com/antivirus


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Re: Re : Could not obtain the lock

[David Carlson]

It sounds like you are starting GnuCash more times than you are shutting it
down.  GnuCash can open more than one instance at a time, which would cause
the same message.

Take care to return to the open instance rather than starting a new
instance when you return, because it is possible to lose data from the
first instance when the second instance is shut down.

David C

On Sat, Sep 2, 2017 at 1:40 AM, Alain Dormoy <cag...@free.fr> wrote:

>
>
> --
> De : "Colin Law" <clan...@gmail.com>
> Date : vendredi 1 septembre 2017 13:12
> À : "Alain Dormoy" <cag...@free.fr>
> Cc : <gnucash-user@gnucash.org>
> Objet : Re: Could not obtain the lock
>
> On 1 September 2017 at 11:51, Alain Dormoy <cag...@free.fr> wrote:
>>
>>> Hi!
>>>
>>> More often than not, when I launch GnuCash, I get the message:
>>>
>>> Gnucash could not obtain the lock for file:\...\filename.gnucash
>>>
>>> I click "Open anyway" and it works normally. So I can't say I really care
>>> but it's a bit puzzling.
>>>
>>> Anyone has an explanation and can I do something to change that?
>>>
>>
>> That normally happens when GC has not been closed down correctly. How
>> are you closing it?
>> Also which operating system are you using and which version GC?
>>
>> Colin
>>
>
>
>
> I'm using Windows 7.
> I normally close GC before turning my computer off. But I hardly turn it
> off more than once a week and the "incident" I'm refering to happens most
> every day.
>
> Alain
>
> ---
> L'absence de virus dans ce courrier électronique a été vérifiée par le
> logiciel antivirus Avast.
> https://www.avast.com/antivirus
>
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Re : Could not obtain the lock

[Alain Dormoy]

--
De : "Colin Law" <clan...@gmail.com>
Date : vendredi 1 septembre 2017 13:12
À : "Alain Dormoy" <cag...@free.fr>
Cc : <gnucash-user@gnucash.org>
Objet : Re: Could not obtain the lock


On 1 September 2017 at 11:51, Alain Dormoy <cag...@free.fr> wrote:

Hi!

More often than not, when I launch GnuCash, I get the message:

Gnucash could not obtain the lock for file:\...\filename.gnucash

I click "Open anyway" and it works normally. So I can't say I really care
but it's a bit puzzling.

Anyone has an explanation and can I do something to change that?


That normally happens when GC has not been closed down correctly. How
are you closing it?
Also which operating system are you using and which version GC?

Colin




I'm using Windows 7.
I normally close GC before turning my computer off. But I hardly turn it off 
more than once a week and the "incident" I'm refering to happens most every 
day.


Alain 



---
L'absence de virus dans ce courrier électronique a été vérifiée par le logiciel 
antivirus Avast.
https://www.avast.com/antivirus

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Re: Could not obtain the lock

[Robert Heller]

At Fri, 1 Sep 2017 12:51:34 +0200 "Alain Dormoy"  wrote:

> 
> Hi!
> 
> More often than not, when I launch GnuCash, I get the message:
> 
> Gnucash could not obtain the lock for file:\...\filename.gnucash
> 
> I click "Open anyway" and it works normally. So I can't say I really care b=
> ut it's a bit puzzling.  =
> 
> 
> Anyone has an explanation and can I do something to change that?

Have you been exiting from GnuCash "properly"?  Or have you been logging out 
or shutting down your computer with GnuCash "running"?

> 
> TIA for your help
> Alain
> 
>  =
> 
> 
> ---
> L'absence de virus dans ce courrier =E9lectronique a =E9t=E9 v=E9rifi=E9e p=
> ar le logiciel antivirus Avast.
> https://www.avast.com/antivirus
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>  
> 

-- 
Robert Heller -- 978-544-6933
Deepwoods Software-- Custom Software Services
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Re: Could not obtain the lock

[Colin Law]

On 1 September 2017 at 11:51, Alain Dormoy  wrote:
> Hi!
>
> More often than not, when I launch GnuCash, I get the message:
>
> Gnucash could not obtain the lock for file:\...\filename.gnucash
>
> I click "Open anyway" and it works normally. So I can't say I really care but 
> it's a bit puzzling.
>
> Anyone has an explanation and can I do something to change that?

That normally happens when GC has not been closed down correctly. How
are you closing it?
Also which operating system are you using and which version GC?

Colin
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