Re: [google-appengine] Re: "Backend Error" on Google Developer Console > Cloud Datastore > Dashboard / Query / Settings

['Luke Stone' via Google App Engine]

OK, that sounds like a new issue,   We'll have someone reach out and
collect your app ID and details to diagnose it.   It may take a few weeks
to fix in the Developer Console.

In the meantime, can you use appengine.google.com to get your work done?



On Thu, Oct 8, 2015 at 11:38 PM, Prashant  wrote:

> Nope. we have just one namespace which is the default one.
>
> On Fri, Oct 9, 2015 at 10:48 AM Luke Stone (Google Cloud Support) <
> l...@google.com> wrote:
>
>> Sorry about that.  I bet you have a large number of namespaces?   It is a
>> known issue that we are working on.
>>
>> As a workaround, we have disabled the redirect so please use
>> appengine.google.com for now while we fix the viewer in the Developer
>> Console.
>>
>> -Luke
>>
>>
>> On Thursday, October 8, 2015 at 10:10:28 PM UTC-7, Prashant Gupta wrote:
>>>
>>> Any update on this ? I am still seeing "Backend Error" on Developer
>>> Console / Cloud Datastore / *
>>>
>>> On Thu, Oct 8, 2015 at 10:35 AM Prashant  wrote:
>>>
 I just noticed that I am getting "Backend Error" on just one of my
 Cloud Console Projects, other projects are fine.

 On Thu, Oct 8, 2015 at 10:31 AM Prashant  wrote:

> Thanks for your help. I can access DataStore on appengine.google.com
> now, but, the real problem still persists - I am still getting "Backend
> Error" while accessing DataStore on Developer Console.
>
> On Thu, Oct 8, 2015 at 4:13 AM Luke Stone (Google Cloud Support) <
> l...@google.com> wrote:
>
>> We hear you and we've rolled back the redirects for Cloud Datastore.
>>   Please post again if you're still having a problem.
>>
>>
>> On Wednesday, October 7, 2015 at 12:10:34 AM UTC-7, Prashant Gupta
>> wrote:
>>>
>>> I am not able to access DataStore data on Developer Console because
>>> of "Backend Error". Now that appengine.google.com links are being
>>> redirected, I am totally helpless.
>>>
>>> [image: Untitled.png]
>>>
>>> --
>>> Prashant
>>>
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Re: [google-appengine] Re: Urgent SOS: Need to re-enable GAE service after reopening billing account

['Luke Stone' via Google App Engine]

Hi Alex

Thanks for the tip about setting a budget.  I had another report of the
same.

I'll look into the broken issue.

About compensation I can't say one way or the other.  You have a case open
through the billing form so we'll handle it through that.

Luke
On Jan 22, 2015 12:21 AM, Alexander Trakhimenok 
alexander.trakhime...@gmail.com wrote:

 Just going to dashboard in new console did not fix the issue for us.

 BUT it seems if you update daily budget in the new console from 0 to
 whatever is appropriate helps. After daily budget changed our websites
 become accessible - not immediately but in couple of minutes. May be it
 would help others.

 So far we've lost at least $100 (AdSense earnings) due to downtime (
 https://www.dropbox.com/s/9m21e2wctwa34tz/Screenshot%202015-01-22%2011.11.45.png?dl=0)
 - any chances to recover it throw SLA refund? This are direct loss. We also
 lost about 80 registration and would be penalized by search engines
 (including Google) for being inaccessible but this hard to calculate and
 prove. Getting a compensation  for direct loss would be really nice.

 *Luke*, the link
 https://code.google.com/p/googleappengine/issues/detail?id=11615 is not
 opening for me - error 403. Seems it has been deleted:
 https://code.google.com/p/googleappengine/issues/list?can=1q=sort=-idcolspec=ID%20Type%20Component%20Status%20Stars%20Summary%20Language%20Priority%20Owner%20Log

 Alex

 On Thursday, 22 January 2015 08:59:52 UTC+3, Luke Stone (Google Cloud
 Support) wrote:


 We see the issue in billing status for certain AppEngine accounts, we
 have a root cause and we're working on automatic fixes.  We apologize if
 your app is down because of this issue.  In the meantime please try the
 workaround of going to your AppEngine Settings page in Google Developer
 Console.


 If you go to http://appengine.google.com/ and find your app, you should
 see a link Try the new Dashboard.  Click that and then, under Compute,
 click App Engine.  That ought to fix it, and please respond if it doesn't
 work.


 I see that you have already sent a request to billing support - thanks
 for that - and for anyone else who needs to contact us about this issue,
 here's the link:

 https://support.google.com/cloud/contact/cloud_platform_billing


 This is on the issue tracker here, you can follow along and we will post
 the root cause here

 https://code.google.com/p/googleappengine/issues/detail?id=11615

 -Luke



 On Thursday, January 22, 2015 at 7:03:28 AM UTC+11, Ivan Lucas Vargas
 wrote:

 Hi,

   Exactly the same problem here. Some update? I'm really stuck at
 this point...



 On Wednesday, January 21, 2015 at 6:29:14 AM UTC-2, Alexander
 Trakhimenok wrote:

 I know it's little chances to get support here but I am bit desperate
 as our account has been disabled and we are losing money due to disruption
 to service.

 When our credit card expired and we got new one I've updated CC details
 on billing page for Google AppEngine but did not at Google Cloud Billing.
 Unfortunately email associated with Google Cloud has not been monitored :(.

 As a result our Google Cloud Billing account has been disabled and GAE
 service stopped to work (*all our websites are down*).

 I've updated credit card details and successfully reopened billing
 account on Google Cloud but the GAE service still is over quota.

 The Billing status page says that The current payment method is not
 valid. Update it under Billing  Billing Settings. But it *IS* valid
 both on Google AppEngine and Google Cloud.
 I even manually paid $10 on Google Cloud to check the credit card
 details are fine.

 See screenshots:
 GAE = Billing settings: https://www.dropbox.com/s/
 yfk0ujh5bkgn90i/Screenshot%202015-01-21%2011.01.53.png?dl=0
 GAE = Billing status: https://www.dropbox.com/s/
 gzyjj6aiwtwts1d/Screenshot%202015-01-21%2010.59.39.png?dl=0

 Please note the Billing status is shown as free and the Enable
 billing is disabled. I added personal credit card as a backup option but
 that did not help.

 GAE app: *myclassesapp*
 Google Cloud Billing account for myclassesapp: 00E24E-43AF44-4A9EDD
 Google Cloud Billing account ID: 0624-9112-4607-9990

 I've send a request to billing support but it seems to me like a bug on
 GAE admin so probably someone from tech support can assist quicker.

 We would really appreciated any support on resolving this issue as soon
 as possible.

 Alex

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