[google-appengine] Re: App Engine Account Suspended

[Kaan Soral]

This is extreme, why was your account suspended? (I think google accounts 
shouldn't be suspended easily, as we probably all depend on google for many 
things, work/life related)

I always steer away from help documents like these, yet this one might be 
useful: https://support.google.com/cloud/answer/3420056

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[google-appengine] Re: App Engine Account Suspended

[Wayne Smith]

My apps account is only used for admin and so not logged into on any 
regular basis. On 19th July it was compromised and used to send out a bulk 
load of spam emails, at which point it was suspended by google who did't 
give us any notification of this at all. It's only recently that I 
attempted to login to add a user and discovered the account had been 
suspended. 

Contacting Google was a nightmare, with each reply just saying we hold a 
free apps account and support is not given. After various posts on the 
google apps forum I finally received help from the support centre. Once in 
contact they were very helpful and quick to resolve the issue, although I 
am still left with no access to app engine, which is hosting our currently 
offline website.

Unfortunately the link you provide does get me far. I am unable to access 
the Google for Work Support Centre 
 , account suspended. As a 
free apps account holder I am unable to access either the email or phone 
support.

All other user accounts on our domain are able to access app engine without 
issue, so this is just related to my user.

Wayne


On Wednesday, 3 December 2014 19:02:54 UTC, Kaan Soral wrote:
>
> This is extreme, why was your account suspended? (I think google accounts 
> shouldn't be suspended easily, as we probably all depend on google for many 
> things, work/life related)
>
> I always steer away from help documents like these, yet this one might be 
> useful: https://support.google.com/cloud/answer/3420056
>

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[google-appengine] Re: App Engine Account Suspended

[John Wheeler]

So you're saying that your account was compromised, and the attacker 
uploaded a new app to your app engine account and used it to send bulk 
e-mails? Or, did you have an endpoint that wasn't secured that allowed them 
to do the same, and the admin e-mail was the sender? Would you be willing 
to provide more color around this attack so other users don't suffer the 
same?

On Wednesday, December 3, 2014 11:41:54 AM UTC-8, Wayne Smith wrote:
>
> My apps account is only used for admin and so not logged into on any 
> regular basis. On 19th July it was compromised and used to send out a bulk 
> load of spam emails, at which point it was suspended by google who did't 
> give us any notification of this at all. It's only recently that I 
> attempted to login to add a user and discovered the account had been 
> suspended. 
>
> Contacting Google was a nightmare, with each reply just saying we hold a 
> free apps account and support is not given. After various posts on the 
> google apps forum I finally received help from the support centre. Once in 
> contact they were very helpful and quick to resolve the issue, although I 
> am still left with no access to app engine, which is hosting our currently 
> offline website.
>
> Unfortunately the link you provide does get me far. I am unable to access 
> the Google for Work Support Centre 
>  , account suspended. As a 
> free apps account holder I am unable to access either the email or phone 
> support.
>
> All other user accounts on our domain are able to access app engine 
> without issue, so this is just related to my user.
>
> Wayne
>
>
> On Wednesday, 3 December 2014 19:02:54 UTC, Kaan Soral wrote:
>>
>> This is extreme, why was your account suspended? (I think google accounts 
>> shouldn't be suspended easily, as we probably all depend on google for many 
>> things, work/life related)
>>
>> I always steer away from help documents like these, yet this one might be 
>> useful: https://support.google.com/cloud/answer/3420056
>>
>

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[google-appengine] Re: App Engine Account Suspended

[Anand Hariharan]

Wayne, am having the same issue and it is completely 1 sided approach from 
Google. 

They suspended my account within 30 minutes of my paying Google AppEngine 
USD 50/- for services. They don't give any reason whatsoever so that I can 
resolve the issue. Completely UNHELPFUL approach from Google AppEngine 
team. Am fully locked out now and can't even deploy updates to my website. 

On Tuesday, 2 December 2014 17:33:19 UTC+5:30, Wayne Smith wrote:
>
> My google Apps account was recently suspended and has now been 
> reactivated, although I am still unable to access the google app engine.
>
> When attempting to log in i'm redirected to a page giving the account 
> suspended notification. Filling in the contact form just results in an 
> automated email suggesting my apps administrator has suspended the account, 
> I am the apps administrator and this is not the case.
>
> Any suggestions on how I am able to contact support to resolve this issue 
> would be greatly appreciated.
>

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[google-appengine] Re: App Engine Account Suspended

[Luke Stone]

I agree that we (at Google) should be super helpful about un-suspending 
valid accounts.   We will use this feedback to improve our procedures - I 
sincerely appreciate it. 

-Luke

On Wednesday, December 31, 2014 6:44:31 PM UTC-8, Anand Hariharan wrote:
>
> Wayne, am having the same issue and it is completely 1 sided approach from 
> Google. 
>
> They suspended my account within 30 minutes of my paying Google AppEngine 
> USD 50/- for services. They don't give any reason whatsoever so that I can 
> resolve the issue. Completely UNHELPFUL approach from Google AppEngine 
> team. Am fully locked out now and can't even deploy updates to my website. 
>
> On Tuesday, 2 December 2014 17:33:19 UTC+5:30, Wayne Smith wrote:
>>
>> My google Apps account was recently suspended and has now been 
>> reactivated, although I am still unable to access the google app engine.
>>
>> When attempting to log in i'm redirected to a page giving the account 
>> suspended notification. Filling in the contact form just results in an 
>> automated email suggesting my apps administrator has suspended the account, 
>> I am the apps administrator and this is not the case.
>>
>> Any suggestions on how I am able to contact support to resolve this issue 
>> would be greatly appreciated.
>>
>

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[google-appengine] Re: App Engine Account Suspended

[Luke Stone]

Hi Wayne, 

Ping me privately if you're still having a hard time with your account on 
Google Cloud Platform. 

-Luke



On Wednesday, December 3, 2014 11:41:54 AM UTC-8, Wayne Smith wrote:
>
> My apps account is only used for admin and so not logged into on any 
> regular basis. On 19th July it was compromised and used to send out a bulk 
> load of spam emails, at which point it was suspended by google who did't 
> give us any notification of this at all. It's only recently that I 
> attempted to login to add a user and discovered the account had been 
> suspended. 
>
> Contacting Google was a nightmare, with each reply just saying we hold a 
> free apps account and support is not given. After various posts on the 
> google apps forum I finally received help from the support centre. Once in 
> contact they were very helpful and quick to resolve the issue, although I 
> am still left with no access to app engine, which is hosting our currently 
> offline website.
>
> Unfortunately the link you provide does get me far. I am unable to access 
> the Google for Work Support Centre 
>  , account suspended. As a 
> free apps account holder I am unable to access either the email or phone 
> support.
>
> All other user accounts on our domain are able to access app engine 
> without issue, so this is just related to my user.
>
> Wayne
>
>
> On Wednesday, 3 December 2014 19:02:54 UTC, Kaan Soral wrote:
>>
>> This is extreme, why was your account suspended? (I think google accounts 
>> shouldn't be suspended easily, as we probably all depend on google for many 
>> things, work/life related)
>>
>> I always steer away from help documents like these, yet this one might be 
>> useful: https://support.google.com/cloud/answer/3420056
>>
>

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Re: [google-appengine] Re: App Engine Account Suspended

[Vinny P]

This might not help, but can you open up your Google Apps admin center >
click on the Users menu > select your admin account user > (Number) Admin
roles and privileges and see if the option for Google Developers Console is
set to On? It should look like this:  http://imgur.com/uGTwNNq


-
-Vinny P
Technology & Media Consultant
Chicago, IL

App Engine Code Samples: http://www.learntogoogleit.com



On Wed, Dec 3, 2014 at 1:41 PM, Wayne Smith <2wasm...@gmail.com> wrote:

> My apps account is only used for admin and so not logged into on any
> regular basis. On 19th July it was compromised and used to send out a bulk
> load of spam emails, at which point it was suspended by google who did't
> give us any notification of this at all. It's only recently that I
> attempted to login to add a user and discovered the account had been
> suspended.
>
> Contacting Google was a nightmare, with each reply just saying we hold a
> free apps account and support is not given. After various posts on the
> google apps forum I finally received help from the support centre. Once in
> contact they were very helpful and quick to resolve the issue, although I
> am still left with no access to app engine, which is hosting our currently
> offline website.
>
> Unfortunately the link you provide does get me far. I am unable to access
> the Google for Work Support Centre
>  , account suspended. As a
> free apps account holder I am unable to access either the email or phone
> support.
>
> All other user accounts on our domain are able to access app engine
> without issue, so this is just related to my user.
>

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