[google-appengine] Re: AppEngie OUTAGE

[Carl Emmoth]

This affected our customers the whole day. Is it possible to get 
compensation?

Den tisdag 8 oktober 2019 kl. 09:48:59 UTC+2 skrev Paolo Conte:
>
> Hello,
> suddently most requests return error 500, log shows "The request failed 
> because the instance could not start successfully"
> Project is in europe-west
>
> Anyone else?
>

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[google-appengine] Re: AppEngie OUTAGE

[Carl Emmoth]

I've filed a bug 

Den tisdag 8 oktober 2019 kl. 09:48:59 UTC+2 skrev Paolo Conte:
>
> Hello,
> suddently most requests return error 500, log shows "The request failed 
> because the instance could not start successfully"
> Project is in europe-west
>
> Anyone else?
>

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Re: [google-appengine] Re: AppEngie OUTAGE

[Doug Stoddart]

thanks, Rob,

good resources.



On Wed, Oct 9, 2019 at 5:55 AM Rob Curtis  wrote:

> Hi, In the past I've found it's better to report downtime issues on their
> issue tracker. https://issuetracker.google.com/issues/
> If you're not already, also subscribe to the downtime notify group
> https://groups.google.com/forum/#!forum/google-appengine-downtime-notify
>
> Good luck
>
> On Tuesday, October 8, 2019 at 4:47:42 PM UTC+2, Doug Stoddart wrote:
>>
>> yes, same here for nearly 1hr
>>
>> On Tuesday, October 8, 2019 at 9:48:59 AM UTC+2, Paolo Conte wrote:
>>>
>>> Hello,
>>> suddently most requests return error 500, log shows "The request failed
>>> because the instance could not start successfully"
>>> Project is in europe-west
>>>
>>> Anyone else?
>>>
>> --
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> "Google App Engine" group.
> To unsubscribe from this group and stop receiving emails from it, send an
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> 
> .
>


-- 

[image: photo]
Doug Stoddart
CEO
E: d...@bikerentalmanager.com  
W: bikerentalmanager.com  

 




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[google-appengine] Re: AppEngie OUTAGE

[Rob Curtis]

Hi, In the past I've found it's better to report downtime issues on their 
issue tracker. https://issuetracker.google.com/issues/
If you're not already, also subscribe to the downtime notify group 
https://groups.google.com/forum/#!forum/google-appengine-downtime-notify 

Good luck

On Tuesday, October 8, 2019 at 4:47:42 PM UTC+2, Doug Stoddart wrote:
>
> yes, same here for nearly 1hr
>
> On Tuesday, October 8, 2019 at 9:48:59 AM UTC+2, Paolo Conte wrote:
>>
>> Hello,
>> suddently most requests return error 500, log shows "The request failed 
>> because the instance could not start successfully"
>> Project is in europe-west
>>
>> Anyone else?
>>
>

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[google-appengine] Re: AppEngie OUTAGE

[Doug Stoddart]

yes, same here for nearly 1hr

On Tuesday, October 8, 2019 at 9:48:59 AM UTC+2, Paolo Conte wrote:
>
> Hello,
> suddently most requests return error 500, log shows "The request failed 
> because the instance could not start successfully"
> Project is in europe-west
>
> Anyone else?
>

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[google-appengine] Re: AppEngie OUTAGE

[Doug Stoddart]

Still no acknowledgement of this incident from Google
https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695

disgraceful behaviour.


On Tuesday, October 8, 2019 at 11:36:11 AM UTC+2, mark negus wrote:
>
> Thanks, thats useful.
> Yes I see a few of these  A problem was encountered with the process that 
> handled this request, causing it to exit. This is likely to cause a new 
> process to be used for the next request to your application. (Error code 
> 121)  
> during warmup calls but just can't get enough started.
>
> Just had 15mins without an error and now they are back again. Sigh.
>
> On Tuesday, October 8, 2019 at 10:17:42 AM UTC+1, Paolo Conte wrote:
>>
>> My settings are below. By looking at the logs of /_ah/warmup to me it 
>> seems that some instances start and some don't, so you need some luck to 
>> get a good amount of working instances
>>
>>
>> F1
>>
>> 
>>
>> 35
>> 35
>>
>> 3
>> 5
>> 500ms
>> 5 
>> 0.9
>> 0.8
>> 
>>
>>
>> On Tuesday, October 8, 2019 at 11:05:13 AM UTC+2, mark negus wrote:
>>>
>>> This app version won't even start at all. What else did you do?
>>> java8, F4
>>>
>>> automatic_scaling:
>>>   min_idle_instances: 3
>>>   max_idle_instances: automatic
>>>   min_pending_latency: automatic
>>>   max_pending_latency: automatic
>>>   max_instances: 4
>>>
>>> On Tuesday, October 8, 2019 at 9:30:26 AM UTC+1, Paolo Conte wrote:

 Manual scaling seems to also have trouble starting instances. For now I 
 kept autoscaling with a high minimum instances number and the error rate 
 is 
 almost zero at the moment 

 On Tuesday, October 8, 2019 at 10:16:57 AM UTC+2, mark negus wrote:
>
> Hi Paolo,
> Let me know how you get on. We were manual scaling for ages as we had 
> terrible issues with auto-scaling a while back. Once it randomly launched 
> 40 instances and burnt through our daily budget in a few hours. Its been 
> ok 
> though this last year.
>
> On Tuesday, October 8, 2019 at 9:10:06 AM UTC+1, Paolo Conte wrote:
>>
>> Thanks Mark. I'm trying to use manual scaling to see if it improves
>>
>> On Tuesday, October 8, 2019 at 10:02:41 AM UTC+2, mark negus wrote:
>>>
>>>
>>> https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695
>>>
>>> On Tuesday, October 8, 2019 at 8:57:06 AM UTC+1, mark negus wrote:

 Yes, we are having problems for the last hour in europe-west. 
 Mainly 500s. Looks like the auto-scaling is having issues.

 On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:
>
> Hello,
> suddently most requests return error 500, log shows "The request 
> failed because the instance could not start successfully"
> Project is in europe-west
>
> Anyone else?
>


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[google-appengine] Re: AppEngie OUTAGE

[Doug Stoddart]

yes major problems on EU servers for 49 mins already..

On Tuesday, October 8, 2019 at 9:48:59 AM UTC+2, Paolo Conte wrote:
>
> Hello,
> suddently most requests return error 500, log shows "The request failed 
> because the instance could not start successfully"
> Project is in europe-west
>
> Anyone else?
>

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[google-appengine] Re: AppEngie OUTAGE

[Paolo Conte]

Looks normal now

On Tuesday, October 8, 2019 at 11:36:11 AM UTC+2, mark negus wrote:
>
> Thanks, thats useful.
> Yes I see a few of these  A problem was encountered with the process that 
> handled this request, causing it to exit. This is likely to cause a new 
> process to be used for the next request to your application. (Error code 
> 121)  
> during warmup calls but just can't get enough started.
>
> Just had 15mins without an error and now they are back again. Sigh.
>
> On Tuesday, October 8, 2019 at 10:17:42 AM UTC+1, Paolo Conte wrote:
>>
>> My settings are below. By looking at the logs of /_ah/warmup to me it 
>> seems that some instances start and some don't, so you need some luck to 
>> get a good amount of working instances
>>
>>
>> F1
>>
>> 
>>
>> 35
>> 35
>>
>> 3
>> 5
>> 500ms
>> 5 
>> 0.9
>> 0.8
>> 
>>
>>
>> On Tuesday, October 8, 2019 at 11:05:13 AM UTC+2, mark negus wrote:
>>>
>>> This app version won't even start at all. What else did you do?
>>> java8, F4
>>>
>>> automatic_scaling:
>>>   min_idle_instances: 3
>>>   max_idle_instances: automatic
>>>   min_pending_latency: automatic
>>>   max_pending_latency: automatic
>>>   max_instances: 4
>>>
>>> On Tuesday, October 8, 2019 at 9:30:26 AM UTC+1, Paolo Conte wrote:

 Manual scaling seems to also have trouble starting instances. For now I 
 kept autoscaling with a high minimum instances number and the error rate 
 is 
 almost zero at the moment 

 On Tuesday, October 8, 2019 at 10:16:57 AM UTC+2, mark negus wrote:
>
> Hi Paolo,
> Let me know how you get on. We were manual scaling for ages as we had 
> terrible issues with auto-scaling a while back. Once it randomly launched 
> 40 instances and burnt through our daily budget in a few hours. Its been 
> ok 
> though this last year.
>
> On Tuesday, October 8, 2019 at 9:10:06 AM UTC+1, Paolo Conte wrote:
>>
>> Thanks Mark. I'm trying to use manual scaling to see if it improves
>>
>> On Tuesday, October 8, 2019 at 10:02:41 AM UTC+2, mark negus wrote:
>>>
>>>
>>> https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695
>>>
>>> On Tuesday, October 8, 2019 at 8:57:06 AM UTC+1, mark negus wrote:

 Yes, we are having problems for the last hour in europe-west. 
 Mainly 500s. Looks like the auto-scaling is having issues.

 On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:
>
> Hello,
> suddently most requests return error 500, log shows "The request 
> failed because the instance could not start successfully"
> Project is in europe-west
>
> Anyone else?
>


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[google-appengine] Re: AppEngie OUTAGE

[mark negus]

Thanks, thats useful.
Yes I see a few of these  A problem was encountered with the process that 
handled this request, causing it to exit. This is likely to cause a new 
process to be used for the next request to your application. (Error code 
121)  
during warmup calls but just can't get enough started.

Just had 15mins without an error and now they are back again. Sigh.

On Tuesday, October 8, 2019 at 10:17:42 AM UTC+1, Paolo Conte wrote:
>
> My settings are below. By looking at the logs of /_ah/warmup to me it 
> seems that some instances start and some don't, so you need some luck to 
> get a good amount of working instances
>
>
> F1
>
> 
>
> 35
> 35
>
> 3
> 5
> 500ms
> 5 
> 0.9
> 0.8
> 
>
>
> On Tuesday, October 8, 2019 at 11:05:13 AM UTC+2, mark negus wrote:
>>
>> This app version won't even start at all. What else did you do?
>> java8, F4
>>
>> automatic_scaling:
>>   min_idle_instances: 3
>>   max_idle_instances: automatic
>>   min_pending_latency: automatic
>>   max_pending_latency: automatic
>>   max_instances: 4
>>
>> On Tuesday, October 8, 2019 at 9:30:26 AM UTC+1, Paolo Conte wrote:
>>>
>>> Manual scaling seems to also have trouble starting instances. For now I 
>>> kept autoscaling with a high minimum instances number and the error rate is 
>>> almost zero at the moment 
>>>
>>> On Tuesday, October 8, 2019 at 10:16:57 AM UTC+2, mark negus wrote:

 Hi Paolo,
 Let me know how you get on. We were manual scaling for ages as we had 
 terrible issues with auto-scaling a while back. Once it randomly launched 
 40 instances and burnt through our daily budget in a few hours. Its been 
 ok 
 though this last year.

 On Tuesday, October 8, 2019 at 9:10:06 AM UTC+1, Paolo Conte wrote:
>
> Thanks Mark. I'm trying to use manual scaling to see if it improves
>
> On Tuesday, October 8, 2019 at 10:02:41 AM UTC+2, mark negus wrote:
>>
>> https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695
>>
>> On Tuesday, October 8, 2019 at 8:57:06 AM UTC+1, mark negus wrote:
>>>
>>> Yes, we are having problems for the last hour in europe-west. Mainly 
>>> 500s. Looks like the auto-scaling is having issues.
>>>
>>> On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:

 Hello,
 suddently most requests return error 500, log shows "The request 
 failed because the instance could not start successfully"
 Project is in europe-west

 Anyone else?

>>>

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[google-appengine] Re: AppEngie OUTAGE

[Paolo Conte]

My settings are below. By looking at the logs of /_ah/warmup to me it seems 
that some instances start and some don't, so you need some luck to get a 
good amount of working instances


F1



35
35

3
5
500ms
5 
0.9
0.8



On Tuesday, October 8, 2019 at 11:05:13 AM UTC+2, mark negus wrote:
>
> This app version won't even start at all. What else did you do?
> java8, F4
>
> automatic_scaling:
>   min_idle_instances: 3
>   max_idle_instances: automatic
>   min_pending_latency: automatic
>   max_pending_latency: automatic
>   max_instances: 4
>
> On Tuesday, October 8, 2019 at 9:30:26 AM UTC+1, Paolo Conte wrote:
>>
>> Manual scaling seems to also have trouble starting instances. For now I 
>> kept autoscaling with a high minimum instances number and the error rate is 
>> almost zero at the moment 
>>
>> On Tuesday, October 8, 2019 at 10:16:57 AM UTC+2, mark negus wrote:
>>>
>>> Hi Paolo,
>>> Let me know how you get on. We were manual scaling for ages as we had 
>>> terrible issues with auto-scaling a while back. Once it randomly launched 
>>> 40 instances and burnt through our daily budget in a few hours. Its been ok 
>>> though this last year.
>>>
>>> On Tuesday, October 8, 2019 at 9:10:06 AM UTC+1, Paolo Conte wrote:

 Thanks Mark. I'm trying to use manual scaling to see if it improves

 On Tuesday, October 8, 2019 at 10:02:41 AM UTC+2, mark negus wrote:
>
> https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695
>
> On Tuesday, October 8, 2019 at 8:57:06 AM UTC+1, mark negus wrote:
>>
>> Yes, we are having problems for the last hour in europe-west. Mainly 
>> 500s. Looks like the auto-scaling is having issues.
>>
>> On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:
>>>
>>> Hello,
>>> suddently most requests return error 500, log shows "The request 
>>> failed because the instance could not start successfully"
>>> Project is in europe-west
>>>
>>> Anyone else?
>>>
>>

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[google-appengine] Re: AppEngie OUTAGE

[mark negus]

This app version won't even start at all. What else did you do?
java8, F4

automatic_scaling:
  min_idle_instances: 3
  max_idle_instances: automatic
  min_pending_latency: automatic
  max_pending_latency: automatic
  max_instances: 4

On Tuesday, October 8, 2019 at 9:30:26 AM UTC+1, Paolo Conte wrote:
>
> Manual scaling seems to also have trouble starting instances. For now I 
> kept autoscaling with a high minimum instances number and the error rate is 
> almost zero at the moment 
>
> On Tuesday, October 8, 2019 at 10:16:57 AM UTC+2, mark negus wrote:
>>
>> Hi Paolo,
>> Let me know how you get on. We were manual scaling for ages as we had 
>> terrible issues with auto-scaling a while back. Once it randomly launched 
>> 40 instances and burnt through our daily budget in a few hours. Its been ok 
>> though this last year.
>>
>> On Tuesday, October 8, 2019 at 9:10:06 AM UTC+1, Paolo Conte wrote:
>>>
>>> Thanks Mark. I'm trying to use manual scaling to see if it improves
>>>
>>> On Tuesday, October 8, 2019 at 10:02:41 AM UTC+2, mark negus wrote:

 https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695

 On Tuesday, October 8, 2019 at 8:57:06 AM UTC+1, mark negus wrote:
>
> Yes, we are having problems for the last hour in europe-west. Mainly 
> 500s. Looks like the auto-scaling is having issues.
>
> On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:
>>
>> Hello,
>> suddently most requests return error 500, log shows "The request 
>> failed because the instance could not start successfully"
>> Project is in europe-west
>>
>> Anyone else?
>>
>

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[google-appengine] Re: AppEngie OUTAGE

[Paolo Conte]

Manual scaling seems to also have trouble starting instances. For now I 
kept autoscaling with a high minimum instances number and the error rate is 
almost zero at the moment 

On Tuesday, October 8, 2019 at 10:16:57 AM UTC+2, mark negus wrote:
>
> Hi Paolo,
> Let me know how you get on. We were manual scaling for ages as we had 
> terrible issues with auto-scaling a while back. Once it randomly launched 
> 40 instances and burnt through our daily budget in a few hours. Its been ok 
> though this last year.
>
> On Tuesday, October 8, 2019 at 9:10:06 AM UTC+1, Paolo Conte wrote:
>>
>> Thanks Mark. I'm trying to use manual scaling to see if it improves
>>
>> On Tuesday, October 8, 2019 at 10:02:41 AM UTC+2, mark negus wrote:
>>>
>>> https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695
>>>
>>> On Tuesday, October 8, 2019 at 8:57:06 AM UTC+1, mark negus wrote:

 Yes, we are having problems for the last hour in europe-west. Mainly 
 500s. Looks like the auto-scaling is having issues.

 On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:
>
> Hello,
> suddently most requests return error 500, log shows "The request 
> failed because the instance could not start successfully"
> Project is in europe-west
>
> Anyone else?
>


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[google-appengine] Re: AppEngie OUTAGE

[mark negus]

Hi Paolo,
Let me know how you get on. We were manual scaling for ages as we had 
terrible issues with auto-scaling a while back. Once it randomly launched 
40 instances and burnt through our daily budget in a few hours. Its been ok 
though this last year.

On Tuesday, October 8, 2019 at 9:10:06 AM UTC+1, Paolo Conte wrote:
>
> Thanks Mark. I'm trying to use manual scaling to see if it improves
>
> On Tuesday, October 8, 2019 at 10:02:41 AM UTC+2, mark negus wrote:
>>
>> https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695
>>
>> On Tuesday, October 8, 2019 at 8:57:06 AM UTC+1, mark negus wrote:
>>>
>>> Yes, we are having problems for the last hour in europe-west. Mainly 
>>> 500s. Looks like the auto-scaling is having issues.
>>>
>>> On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:

 Hello,
 suddently most requests return error 500, log shows "The request failed 
 because the instance could not start successfully"
 Project is in europe-west

 Anyone else?

>>>

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[google-appengine] Re: AppEngie OUTAGE

[Paolo Conte]

Thanks Mark. I'm trying to use manual scaling to see if it improves

On Tuesday, October 8, 2019 at 10:02:41 AM UTC+2, mark negus wrote:
>
> https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695
>
> On Tuesday, October 8, 2019 at 8:57:06 AM UTC+1, mark negus wrote:
>>
>> Yes, we are having problems for the last hour in europe-west. Mainly 
>> 500s. Looks like the auto-scaling is having issues.
>>
>> On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:
>>>
>>> Hello,
>>> suddently most requests return error 500, log shows "The request failed 
>>> because the instance could not start successfully"
>>> Project is in europe-west
>>>
>>> Anyone else?
>>>
>>

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[google-appengine] Re: AppEngie OUTAGE

[mark negus]

https://status.cloud.google.com/?_ga=2.187839338.-379351283.1560761695

On Tuesday, October 8, 2019 at 8:57:06 AM UTC+1, mark negus wrote:
>
> Yes, we are having problems for the last hour in europe-west. Mainly 500s. 
> Looks like the auto-scaling is having issues.
>
> On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:
>>
>> Hello,
>> suddently most requests return error 500, log shows "The request failed 
>> because the instance could not start successfully"
>> Project is in europe-west
>>
>> Anyone else?
>>
>

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[google-appengine] Re: AppEngie OUTAGE

[mark negus]

Yes, we are having problems for the last hour in europe-west. Mainly 500s. 
Looks like the auto-scaling is having issues.

On Tuesday, October 8, 2019 at 8:48:59 AM UTC+1, Paolo Conte wrote:
>
> Hello,
> suddently most requests return error 500, log shows "The request failed 
> because the instance could not start successfully"
> Project is in europe-west
>
> Anyone else?
>

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