Re: [google-appengine] Apps For Domains is a MAJOR failing of AppEngine

2011-09-19 Thread Jeff Schnitzer 
I'd like to give a huge +1 to this.  The Google Apps system is a trainwreck.
 I made the terrible mistake of moving some of my personal domains to Google
Apps and now:

 * I'm in some sort of Catch-22 that locks me out of my adwords account.
 Not a big deal (it wasn't important) but I can't create a new adwords
account (seriously, not even by creating new Google Accounts) and I can't
delete the old one.  I like to think I'm a smart guy, but this is worse than
one of those chinese puzzles because I'm not 100% certain there is a
solution.  Support?  Nonexistant.

 * The huge delays on moving domains around in Google Apps is lunacy.  Let's
say you're running a GAE app on a doman configured as a domain alias for
Google Apps Domain A and you want to split it out into its own Google Apps
Domain (ie, you sold the product).  Impossible without a week's downtime
while the domain releases from A.  WTF?

 * Don't get me started on the big problems I've had with logins working
some places and not others (eg, Google Groups).

Maybe this isn't quite the place for my rant, but since GAE depends on
Google Apps, it would be nice if Google Apps had the kind of support that we
expect from GAE.

Jeff


On Mon, Sep 19, 2011 at 1:29 PM, Brandon Wirtz  wrote:

> This is more of a rant, than anything that you will likely encounter….
>
> ** **
>
> I use the Adwords API for a lot of things, mainly advising clients that
> spend north of a half million dollars a month with adwords. (I only get a
> licensing fee on the app sorry).
>
> ** **
>
> Recently, because Google changed its policies on unified logins, when I
> logged in to Google Voice it made me migrate my account. After the migration
> some of my Google Unified Logins weren’t Migrated. Adwords being a primary
> example. And My Apps For Domains became disassociated with the Account.***
> *
>
> ** **
>
> You can’t call apps for domains without a pin. If you do get someone on the
> phone using the pin from your other account they tell you they can’t help
> you because that account isn’t associated with your login. When you call
> adwords they tell you that your account has to get support from apps for
> domains.  
>
> ** **
>
> As a Result I’ve had a week plus of downtime on my Adwords App, because of
> Apps For Domains.  I could move the App to use a different API-key on
> another account, but because of the way the outsourced company I used
> developed the app I’d have to manually update credentials in every install.
> 
>
> ** **
>
> Awesome sauce I know.  But the over Arching Theme is that Adwords support
> while unhelpful have been friendly, though they will only move my issue
> forward at the rate of 1 email a day, and are trying to support another
> groups mess. The 6 plus people I have talked to in Apps for Domains support,
> have been rude enough that they actually hung up on me, put me on hold for
> 2+ hours, and told me “I was beyond help”.  I realize that for $10 you can’t
> afford to support me, but for the amount I spend elsewhere, be nice.
>
> ** **
>
> This experience with AppsForDomains has soured me towards recommending GAE
> more than the change in pricing.  More than the Drama of moving from MS to
> HR. More than the “you can’t migrate off it”.   If I have a week of downtime
> because tech support won’t even talk to me.  That’s a Far larger concern
> than any of the pricing or infrastructure issues.  1 week of down time means
> that Four 9s of uptime is going to take a millennia to get back to.
>
> ** **
>
> -Brandon
>
> ** **
>
> *Brandon Wirtz
> *BlackWaterOps: President / Lead Mercenary 
>
> [image: Description:
> http://www.linkedin.com/img/signature/bg_slate_385x42.jpg]
>
> *Work:* 510-992-6548
> *Toll Free:* 866-400-4536 
>
> *IM:* drak...@gmail.com (Google Talk)
> *Skype:* drakegreene 
>
> BlackWater Ops
> 
>
> ** **
>
> ** **
>
> ** **
>
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<>

Re: [google-appengine] Apps For Domains is a MAJOR failing of AppEngine

2011-09-19 Thread Jeff Schnitzer 
On Mon, Sep 19, 2011 at 5:45 PM, Jeff Schnitzer  wrote:

> I'd like to give a huge +1 to this.  The Google Apps system is a
> trainwreck.  I made the terrible mistake of moving some of my personal
> domains to Google Apps and now:
>
>  * I'm in some sort of Catch-22 that locks me out of my adwords account.
>  Not a big deal (it wasn't important) but I can't create a new adwords
> account (seriously, not even by creating new Google Accounts) and I can't
> delete the old one.  I like to think I'm a smart guy, but this is worse than
> one of those chinese puzzles because I'm not 100% certain there is a
> solution.  Support?  Nonexistant.
>
>
That should be *adsense*, not adwords.  But yeah.

Jeff

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Re: [google-appengine] Apps For Domains is a MAJOR failing of AppEngine

2011-09-19 Thread Gregory D'alesandre 
Well it is the right place to rant in so far as we do depend on Apps for
Domains and I can pass this feedback along internally to ensure they
understand the external perception.

Thanks for the feedback, I'll make sure it gets to the right folks...

Greg

On Mon, Sep 19, 2011 at 5:46 PM, Jeff Schnitzer  wrote:

> On Mon, Sep 19, 2011 at 5:45 PM, Jeff Schnitzer wrote:
>
>> I'd like to give a huge +1 to this.  The Google Apps system is a
>> trainwreck.  I made the terrible mistake of moving some of my personal
>> domains to Google Apps and now:
>>
>>  * I'm in some sort of Catch-22 that locks me out of my adwords account.
>>  Not a big deal (it wasn't important) but I can't create a new adwords
>> account (seriously, not even by creating new Google Accounts) and I can't
>> delete the old one.  I like to think I'm a smart guy, but this is worse than
>> one of those chinese puzzles because I'm not 100% certain there is a
>> solution.  Support?  Nonexistant.
>>
>>
> That should be *adsense*, not adwords.  But yeah.
>
> Jeff
>
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>

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RE: [google-appengine] Apps For Domains is a MAJOR failing of AppEngine

2011-09-19 Thread Brandon Wirtz 
Greg, if you are passing things along, mention I'm still not resolved, and I
started on the 8th of this month.

 

 

From: google-appengine@googlegroups.com
[mailto:google-appengine@googlegroups.com] On Behalf Of Gregory D'alesandre
Sent: Monday, September 19, 2011 5:58 PM
To: google-appengine@googlegroups.com
Subject: Re: [google-appengine] Apps For Domains is a MAJOR failing of
AppEngine

 

Well it is the right place to rant in so far as we do depend on Apps for
Domains and I can pass this feedback along internally to ensure they
understand the external perception.

 

Thanks for the feedback, I'll make sure it gets to the right folks...

 

Greg

On Mon, Sep 19, 2011 at 5:46 PM, Jeff Schnitzer  wrote:

On Mon, Sep 19, 2011 at 5:45 PM, Jeff Schnitzer  wrote:

I'd like to give a huge +1 to this.  The Google Apps system is a trainwreck.
I made the terrible mistake of moving some of my personal domains to Google
Apps and now:

 

 * I'm in some sort of Catch-22 that locks me out of my adwords account.
Not a big deal (it wasn't important) but I can't create a new adwords
account (seriously, not even by creating new Google Accounts) and I can't
delete the old one.  I like to think I'm a smart guy, but this is worse than
one of those chinese puzzles because I'm not 100% certain there is a
solution.  Support?  Nonexistant.

 

 

That should be *adsense*, not adwords.  But yeah.

 

Jeff 

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Re: [google-appengine] Apps For Domains is a MAJOR failing of AppEngine

2011-09-20 Thread Joshua Smith 
Greg,

While you have them on the phone, please ask them to figure out why the viewer 
doesn't work with blobstore-served .docx files like this one:

https://docs.google.com/viewer?url=http%3A//www.mytowngovernment.org/download%3Fdocument%3Dag50b3duZ292ZXJubWVudHIVCxINRG9jdW1lbnRNb2RlbBiEh1EM

But it works if you download the .docx files and upload it back to the viewer:

http://www.mytowngovernment.org/download?document=ag50b3duZ292ZXJubWVudHIVCxINRG9jdW1lbnRNb2RlbBiEh1EM

On Sep 19, 2011, at 8:57 PM, Gregory D'alesandre wrote:

> Well it is the right place to rant in so far as we do depend on Apps for 
> Domains and I can pass this feedback along internally to ensure they 
> understand the external perception.
> 
> Thanks for the feedback, I'll make sure it gets to the right folks...
> 
> Greg
> 
> On Mon, Sep 19, 2011 at 5:46 PM, Jeff Schnitzer  wrote:
> On Mon, Sep 19, 2011 at 5:45 PM, Jeff Schnitzer  wrote:
> I'd like to give a huge +1 to this.  The Google Apps system is a trainwreck.  
> I made the terrible mistake of moving some of my personal domains to Google 
> Apps and now:
> 
>  * I'm in some sort of Catch-22 that locks me out of my adwords account.  Not 
> a big deal (it wasn't important) but I can't create a new adwords account 
> (seriously, not even by creating new Google Accounts) and I can't delete the 
> old one.  I like to think I'm a smart guy, but this is worse than one of 
> those chinese puzzles because I'm not 100% certain there is a solution.  
> Support?  Nonexistant.
> 
> 
> That should be *adsense*, not adwords.  But yeah.
> 
> Jeff 
> 
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> 
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Re: [google-appengine] Apps For Domains is a MAJOR failing of AppEngine

2011-09-21 Thread Stuart Langley 
Joshua,

If you have not already, can you file an issue in the tracker for viewer not 
working with .docx files served from blobstore?

Thanks,
Stuart

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Re: [google-appengine] Apps For Domains is a MAJOR failing of AppEngine

2011-09-22 Thread Joshua Smith 
Done: Issue 5956

This is really a google apps issue, not a GAE issue, which is why I didn't put 
it in the tracker before.  Is there a google apps issue tracker?  I couldn't 
find one.


On Sep 20, 2011, at 6:34 PM, Stuart Langley wrote:

> Joshua,
> 
> If you have not already, can you file an issue in the tracker for viewer not 
> working with .docx files served from blobstore?
> 
> Thanks,
> Stuart
> 
> 
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Re: [google-appengine] Apps For Domains is a MAJOR failing of AppEngine

2011-09-22 Thread Stuart Langley 
I'll point it at the right people.

Thanks.

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Re: [google-appengine] Apps For Domains is a MAJOR failing of AppEngine

2011-09-24 Thread Joshua Smith 
In case any of you were following along, the google docs team found a 
workaround for the viewer not liking .docx files:

Begin forwarded message:

> From: googleappeng...@googlecode.com
> Subject: Re: Issue 5956 in googleappengine: Google Apps Viewer will not show 
> .docx files served from blobstore
> Date: September 23, 2011 7:04:12 PM EDT
> To: joshuaesm...@charter.net
> Reply-To: codesite-nore...@google.com
> 
> 
> Comment #3 on issue 5956 by slang...@google.com: Google Apps Viewer will not 
> show .docx files served from blobstore
> http://code.google.com/p/googleappengine/issues/detail?id=5956
> 
> Viewer team has found the root cause and will work on a fix.
> 
> In the meantime they have provided advice on a workaround.
> 
> "Append the filetype extension as an escaped query param in their download 
> url that they pass to us. E.g., %26.docx for docx"
> 
> -- 
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On Sep 22, 2011, at 5:41 PM, Stuart Langley wrote:

> I'll point it at the right people.
> 
> Thanks.
> 
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