Re: [Hampshire] Customer service experience: Skoda website

2012-07-28 Thread Jack Knight
On 27 July 2012 14:52, Tony Wood  wrote:

> After my Octavia was routinely serviced, Skoda wrote to me asking if I was
> a happy bunny. They asked that I complete an on-line questionnaire about my
> 'recent experience with Garland Motors'.
>
> I spent 15 minutes filling in the pages and then clicked 'EXIT' - which
> seems to be the point at which replies are submitted. Anyway nothing
> happened; the button 'clicked' but it all just sat there.
>
> It won't accept entries from Linux OS !!
>
> I had a look at the 'Customer Service - Contact Us' part of the '
> skoda.co.uk' website and got an error message when I tried to submit
> something. It seems that their Market Research company 'Maritz Research'
> uses Microsoft software.
>
> I had a moan at Skoda about it by telephone (not via their 0870- number:
> 01908 601601 does the trick) but think this failing needs further publicity.


If at all possible can you provide the link? I'd like to analyse the http
transaction and see if the app is susceptible to faking the browser ID as a
workaround, which you can then "helpfully" provide to them for their FAQ
section ;)

/jfk
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Re: [Hampshire] Customer service experience: Skoda website

2012-07-27 Thread Leszek Kobiernicki 1
On 27/07/12 14:52, Tony Wood wrote:
> After my Octavia was routinely serviced, Skoda wrote to me asking if I
> was a happy bunny. They asked that I complete an on-line questionnaire
> about my 'recent experience with Garland Motors'.
>
> I spent 15 minutes filling in the pages and then clicked 'EXIT' -
> which seems to be the point at which replies are submitted. Anyway
> nothing happened; the button 'clicked' but it all just sat there.
>
> It won't accept entries from Linux OS !!
>
> I had a look at the 'Customer Service - Contact Us' part of the
> 'skoda.co.uk' website and got an error message when I tried to submit
> something. It seems that their Market Research company 'Maritz
> Research' uses Microsoft software.
>
> I had a moan at Skoda about it by telephone (not via their 0870-
> number: 01908 601601 does the trick) but think this failing needs
> further publicity.
>
Not the only site

PARAGON's Facebook link does the same stupid stuff, when trying to
activate their Rescue Kit 11, etc.

Companies don't count on there being techies among the people, with more
brains than their kowtowing-to-M$ management staffers

" Follow the money " is merely stupid, encouraging the undervaluation of
reflective, thoughtful individuals, with far more sense than the
corporates can ever hope to command ..

L
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" The power of this life, if men will open their hearts to it, will heal
them, will create them anew, physically and spiritually. Here is the
gospel of earth, ringing with hope, like May mornings with bird-song,
fresh and healthy as fields of young grain. But those who would be
healed must absorb it not only into their bodies in daily food and
warmth but into their minds, because its spiritual power is more
intense. It is not reasonable to suppose that an essence so divine and
mysterious as life can be confined to material things; therefore, if our
bodies need to be in touch with it so do our minds. The joy of a spring
day revives a man's spirit, reacting healthily on the bone and the
blood, just as the wholesome juices of plants cleanse the body, reacting
on the mind. Let us join in the abundant sacrament--for our bodies the
crushed gold of harvest and ripe vine-clusters, for our souls the purple
fruit of evening with its innumerable seed of stars ". Vis Medicatrix
Naturae, by Mary Webb, in Spring of Joy: Nature Essays, Constable,
London, 1917 "
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