Re: Platform errors
On Tue, Jan 10, 2012 at 10:44 PM, Mike Abner wrote: > > The question though, from where I sit, is if my apps are having trouble, > does that trigger enough of an "elevated" state for them to look into it, > or do I need to be explicit about pinging support with a ticket saying i'm > having an issue. > It can't hurt, although I tend to leave it for a few minutes and try a few simple DIY fixes such as restarts, check logs etc first. -Neil -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: Platform errors
I'm sure they are doing a terrific job of monitoring. The question though, from where I sit, is if my apps are having trouble, does that trigger enough of an "elevated" state for them to look into it, or do I need to be explicit about pinging support with a ticket saying i'm having an issue. I don't know what the right thing to do is. If it's my companies production site they'll definitely get an urgent support ticket unless the status page has been updated. If it's our staging site or one of my toy apps, probably not. It's just unclear when they'll take action. This morning I was experiencing problems for a good 15 minutes before this thread started and then the status site wasn't updated for quite awhile longer. It wasn't urgent this morning, but if today was tomorrow it would have been a problem. Mike On Tuesday, January 10, 2012 at 2:24 PM, Neil Middleton wrote: > To be honest I think most of the time they're pretty much aware if it's > something thats affecting the stack. > > From what I understand of the monitoring systems, Heroku have an 'expected' > error rate across the stack. When this moves to something above a certain > threshold then the ops will look into it (hence the 'elevated error rates' > incidents). This could be anything, for instance, errors on the Facebook API > will then cause Heroku's 800,000-odd applications to start throwing more > exceptions that normal thus causing an incident to be raised. > > Saying this though, I'm unsure as to what latency there is between the event > and the incident appearing on status.heroku.com (http://status.heroku.com). > I'd like to think that it's not long, but that they're also more focused on > fixing the issue rather than updating their status site. > > Neil > > > On Tuesday, 10 January 2012 at 22:03, Mike Abner wrote: > > > Yeah. In the past I've created support issues when I've noticed the status > > as OK but errors on my apps. I'd like to see a lighter way of letting them > > know. I figured responding to the newsgroup might also get their > > attention. > > > > Mike > > > > > > On Tuesday, January 10, 2012 at 1:43 PM, John Beynon wrote: > > > > > pressed enter too quickly - > > > > > > I meant to finish it off with > > > > > > 'sometimes it takes a while to be updated - it could be your failures are > > > triggering errors at heroku which they will be picking up on' > > > > > > -- > > > You received this message because you are subscribed to the Google Groups > > > "Heroku" group. > > > To view this discussion on the web visit > > > https://groups.google.com/d/msg/heroku/-/wVxk-m-hSLcJ. > > > To post to this group, send email to heroku@googlegroups.com > > > (mailto:heroku@googlegroups.com). > > > To unsubscribe from this group, send email to > > > heroku+unsubscr...@googlegroups.com > > > (mailto:heroku+unsubscr...@googlegroups.com). > > > For more options, visit this group at > > > http://groups.google.com/group/heroku?hl=en. > > > > -- > > You received this message because you are subscribed to the Google Groups > > "Heroku" group. > > To post to this group, send email to heroku@googlegroups.com > > (mailto:heroku@googlegroups.com). > > To unsubscribe from this group, send email to > > heroku+unsubscr...@googlegroups.com > > (mailto:heroku+unsubscr...@googlegroups.com). > > For more options, visit this group at > > http://groups.google.com/group/heroku?hl=en. > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com > (mailto:heroku@googlegroups.com). > To unsubscribe from this group, send email to > heroku+unsubscr...@googlegroups.com > (mailto:heroku+unsubscr...@googlegroups.com). > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: Platform errors
To be honest I think most of the time they're pretty much aware if it's something thats affecting the stack. >From what I understand of the monitoring systems, Heroku have an 'expected' error rate across the stack. When this moves to something above a certain threshold then the ops will look into it (hence the 'elevated error rates' incidents). This could be anything, for instance, errors on the Facebook API will then cause Heroku's 800,000-odd applications to start throwing more exceptions that normal thus causing an incident to be raised. Saying this though, I'm unsure as to what latency there is between the event and the incident appearing on status.heroku.com. I'd like to think that it's not long, but that they're also more focused on fixing the issue rather than updating their status site. Neil On Tuesday, 10 January 2012 at 22:03, Mike Abner wrote: Yeah. In the past I've created support issues when I've noticed the status as OK but errors on my apps. I'd like to see a lighter way of letting them know. I figured responding to the newsgroup might also get their attention. Mike On Tuesday, January 10, 2012 at 1:43 PM, John Beynon wrote: pressed enter too quickly - I meant to finish it off with 'sometimes it takes a while to be updated - it could be your failures are triggering errors at heroku which they will be picking up on' -- You received this message because you are subscribed to the Google Groups "Heroku" group. To view this discussion on the web visit https://groups.google.com/d/msg/heroku/-/wVxk-m-hSLcJ. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: Platform errors
Yeah. In the past I've created support issues when I've noticed the status as OK but errors on my apps. I'd like to see a lighter way of letting them know. I figured responding to the newsgroup might also get their attention. Mike On Tuesday, January 10, 2012 at 1:43 PM, John Beynon wrote: > pressed enter too quickly - > > I meant to finish it off with > > 'sometimes it takes a while to be updated - it could be your failures are > triggering errors at heroku which they will be picking up on' > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/heroku/-/wVxk-m-hSLcJ. > To post to this group, send email to heroku@googlegroups.com > (mailto:heroku@googlegroups.com). > To unsubscribe from this group, send email to > heroku+unsubscr...@googlegroups.com > (mailto:heroku+unsubscr...@googlegroups.com). > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: Platform errors
pressed enter too quickly - I meant to finish it off with 'sometimes it takes a while to be updated - it could be your failures are triggering errors at heroku which they will be picking up on' -- You received this message because you are subscribed to the Google Groups "Heroku" group. To view this discussion on the web visit https://groups.google.com/d/msg/heroku/-/wVxk-m-hSLcJ. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: Platform errors
The status page said OK when this thread was started…which is in the first post… Anyway, the issue was resolved after an hour or so and our staging env. is back online. We had no problems on our production app. Mike On Tuesday, January 10, 2012 at 1:40 PM, John Beynon wrote: > Did you check status.heroku.com (http://status.heroku.com) ? > > https://status.heroku.com/incident/282 > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To view this discussion on the web visit > https://groups.google.com/d/msg/heroku/-/iYZ_bsXiev4J. > To post to this group, send email to heroku@googlegroups.com > (mailto:heroku@googlegroups.com). > To unsubscribe from this group, send email to > heroku+unsubscr...@googlegroups.com > (mailto:heroku+unsubscr...@googlegroups.com). > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: Platform errors
Did you check status.heroku.com ? https://status.heroku.com/incident/282 -- You received this message because you are subscribed to the Google Groups "Heroku" group. To view this discussion on the web visit https://groups.google.com/d/msg/heroku/-/iYZ_bsXiev4J. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Re: Platform errors
We also just lost our staging machine. Production is fine, but I can't push to staging and I can't get it to load up any pages. So…something is up. Mike Mike On Tuesday, January 10, 2012 at 10:57 AM, kowsik wrote: > Starting to see Error H99 (Platform error) after a git push, which > failed with an internal error. Subsequent git push just hangs. heroku > ps:restart fails with internal error. > > status.heroku.com (http://status.heroku.com) says all ok. Anyone else seeing > this? > > Thanks, > > K. > --- > http://blitz.io > @pcapr > > -- > You received this message because you are subscribed to the Google Groups > "Heroku" group. > To post to this group, send email to heroku@googlegroups.com > (mailto:heroku@googlegroups.com). > To unsubscribe from this group, send email to > heroku+unsubscr...@googlegroups.com > (mailto:heroku+unsubscr...@googlegroups.com). > For more options, visit this group at > http://groups.google.com/group/heroku?hl=en. > > -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
Platform errors
Starting to see Error H99 (Platform error) after a git push, which failed with an internal error. Subsequent git push just hangs. heroku ps:restart fails with internal error. status.heroku.com says all ok. Anyone else seeing this? Thanks, K. --- http://blitz.io @pcapr -- You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com. To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com. For more options, visit this group at http://groups.google.com/group/heroku?hl=en.
