Re: Support response time
I've been waiting 17 days for a response to a support ticket (bumped a few times too). Granted, it's for an app hosted on herokugarden but it is proving a bit frustrating. ~ian On Jun 5, 12:04 am, Thomas Balthazar wrote: > I just had an answer that solved my case. > Thanks, > Thomas. > > On Jun 5, 12:34 am, GreenAsJade wrote: > > > I had an overnight response just now. > > > I agree with Trevor - try a bump. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
Re: Support response time
I just had an answer that solved my case. Thanks, Thomas. On Jun 5, 12:34 am, GreenAsJade wrote: > I had an overnight response just now. > > I agree with Trevor - try a bump. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
Re: Support response time
I had an overnight response just now. I agree with Trevor - try a bump. --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
Re: Support response time
On Jun 4, 3:04 am, Thomas Balthazar wrote: > What is your experience with the support? I've had reasonably good experience with the support at Heroku, but I wouldn't give it an A+. To wait 4 days for any kind of a response for a support ticket seems unacceptable to me. Maybe you should add something to the ticket to bump it up to the top of their list again? - Trevor --~--~-~--~~~---~--~~ You received this message because you are subscribed to the Google Groups "Heroku" group. To post to this group, send email to heroku@googlegroups.com To unsubscribe from this group, send email to heroku+unsubscr...@googlegroups.com For more options, visit this group at http://groups.google.com/group/heroku?hl=en -~--~~~~--~~--~--~---
