Re: [Histonet] Unsubscribe, Chapter 195
Peggy, I don't think anyone else could have said it better. Thank you Dusko From: Lee & Peggy Wenk To: "Manfre, Philip" ; nmhi...@comcast.net; HISTONET Sent: Monday, September 9, 2013 7:47 AM Subject: Re: [Histonet] Unsubscribe, Chapter 195 I'm going to wade in, not as someone who has posted numerous times on how to unsubscribe, but as someone assessing it from a "risk assessment" evaluation. If there is a lab task that is consistently being done wrong, by many different people, it is usually NOT the fault of the people. It is either a training issue, or a process problem. So we either have to do a better job training and re-training, or we need to change how the process/procedure is being done. With the Histonet email, since people are constantly joining, often for a day or two, we can't really improve the "training" aspect. Yes, there are instructions when we first join, to print off/save how to subscribe or unsubscribe or change personal information, etc. But (be honest) how many of us pay attention to these types of instructions when we sign up to be a "member" of a credit card or a on-line department store or an on-line book store or other email lists? Most people do not. So we know that this type of "training" is not effective. But we really can't do a one-on-one type of training session for each person who signs on to Histonet. Therefore, improving the training is not the answer. The answer lies in modifying the process. Look at the bottom of those emails from credit cards or hotels or department stores that you have signed up with. There is usually a line that says "If you no longer wish to receive these emails, click on this link and follow the instructions". Add to that, various email lists have various methods on how to unsubscribe, which can involve a link, or putting the word unsubscribe in the subject, or putting the word unsubscribe in the message. Histonet has a link at the bottom, but no instructions. So it's not clear to click on the link to unsubscribe, nor is there any mention whether one of the other unsubscribing methods would work. I therefore believe the Histonet unsubscribing procedure has a process problem, that could be easily fixed. As for the fact that how to unsubscribe has been explained 5,391+ times in the past does not help the person who signed up over the weekend, and as of today, decided that Histonet is not what they need. This new person has not seen the previous requests for help with unsubscribing, nor the answers on how to do it. Again, this is a process problem. Is there any way Histonet can get some clearer instructions at the bottom of each email, on how to unsubscribe, either permanently or temporarily while on vacation? Such as saying "To unsubscribe, click on the link below, and follow the instructions at the bottom of the next webpage". Let's not yell at the people trying to unsubscribe. Let's work on improving the unsubscribing process, so we don't get these requests. Peggy A. Wenk, HTL(ASCP)SLS -Original Message----- From: Manfre, Philip Sent: Friday, September 06, 2013 7:30 AM To: nmhi...@comcast.net ; HISTONET Subject: RE: [Histonet] Unsubscribe, Chapter 195 Trained professionals should know by now that if you want to unsubscribe, you must type in all caps - UNSUBSCRIBE Philip Manfre, B.A., HT (ASCP) Associate Principal Scientist Merck Research Laboratories WP45-251 PO Box 4 West Point, PA 19486 215-652-9750 215-993-0383 (fax) philip_man...@merck.com -Original Message- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of nmhi...@comcast.net Sent: Thursday, September 05, 2013 9:57 PM To: HISTONET Subject: [Histonet] Unsubscribe, Chapter 195 It is a concern that members of our technically-oriented career field have a difficult time understanding the method for unsubscribing to Histonet. There is an almost- daily posting to "unsubscribe", despite the fact that this subject has been addressed literally hundreds of times. When one "joins" Histonet, instructions are provided, should be printed out for reference and used if the subscriber decides to leave the group. We are required to be knowledgeable on all manner of technical routines requiring detailed instructions and Histonet is no less clear in the methods for joining and "un-joining". Use them, please. Fire away - I'm retired and I can take the flak! I do miss my microtome, though... ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse St
Re: [Histonet] Unsubscribe, Chapter 195
I'm going to wade in, not as someone who has posted numerous times on how to unsubscribe, but as someone assessing it from a "risk assessment" evaluation. If there is a lab task that is consistently being done wrong, by many different people, it is usually NOT the fault of the people. It is either a training issue, or a process problem. So we either have to do a better job training and re-training, or we need to change how the process/procedure is being done. With the Histonet email, since people are constantly joining, often for a day or two, we can't really improve the "training" aspect. Yes, there are instructions when we first join, to print off/save how to subscribe or unsubscribe or change personal information, etc. But (be honest) how many of us pay attention to these types of instructions when we sign up to be a "member" of a credit card or a on-line department store or an on-line book store or other email lists? Most people do not. So we know that this type of "training" is not effective. But we really can't do a one-on-one type of training session for each person who signs on to Histonet. Therefore, improving the training is not the answer. The answer lies in modifying the process. Look at the bottom of those emails from credit cards or hotels or department stores that you have signed up with. There is usually a line that says "If you no longer wish to receive these emails, click on this link and follow the instructions". Add to that, various email lists have various methods on how to unsubscribe, which can involve a link, or putting the word unsubscribe in the subject, or putting the word unsubscribe in the message. Histonet has a link at the bottom, but no instructions. So it's not clear to click on the link to unsubscribe, nor is there any mention whether one of the other unsubscribing methods would work. I therefore believe the Histonet unsubscribing procedure has a process problem, that could be easily fixed. As for the fact that how to unsubscribe has been explained 5,391+ times in the past does not help the person who signed up over the weekend, and as of today, decided that Histonet is not what they need. This new person has not seen the previous requests for help with unsubscribing, nor the answers on how to do it. Again, this is a process problem. Is there any way Histonet can get some clearer instructions at the bottom of each email, on how to unsubscribe, either permanently or temporarily while on vacation? Such as saying "To unsubscribe, click on the link below, and follow the instructions at the bottom of the next webpage". Let's not yell at the people trying to unsubscribe. Let's work on improving the unsubscribing process, so we don't get these requests. Peggy A. Wenk, HTL(ASCP)SLS -Original Message- From: Manfre, Philip Sent: Friday, September 06, 2013 7:30 AM To: nmhi...@comcast.net ; HISTONET Subject: RE: [Histonet] Unsubscribe, Chapter 195 Trained professionals should know by now that if you want to unsubscribe, you must type in all caps - UNSUBSCRIBE Philip Manfre, B.A., HT (ASCP) Associate Principal Scientist Merck Research Laboratories WP45-251 PO Box 4 West Point, PA 19486 215-652-9750 215-993-0383 (fax) philip_man...@merck.com -Original Message- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of nmhi...@comcast.net Sent: Thursday, September 05, 2013 9:57 PM To: HISTONET Subject: [Histonet] Unsubscribe, Chapter 195 It is a concern that members of our technically-oriented career field have a difficult time understanding the method for unsubscribing to Histonet. There is an almost- daily posting to "unsubscribe", despite the fact that this subject has been addressed literally hundreds of times. When one "joins" Histonet, instructions are provided, should be printed out for reference and used if the subscriber decides to leave the group. We are required to be knowledgeable on all manner of technical routines requiring detailed instructions and Histonet is no less clear in the methods for joining and "un-joining". Use them, please. Fire away - I'm retired and I can take the flak! I do miss my microtome, though... ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, New Jersey, USA 08889), and/or its affiliates Direct contact information for affiliates is available at http://www.merck.com/contact/contacts.html) that may be confidential, proprietary copyrighted and/or legally privileged. It is intended solely for the use of the indivi
Re: [Histonet] Unsubscribe, Chapter 195
I was happy to read your thoughtful evaluation of the problem and, after having read through it, wonder why I hadn't thought of it before! Perhaps a little "tweaking" by the listserv management would make this process much more clear. The sign-on page of information about Histonet is rather lengthy (rightly so) but perhaps it's time for a little updating. Thank you, Peggy, for your thoughts and proposed solution. - Original Message - From: "Lee & Peggy Wenk" To: "Philip Manfre" , nmhi...@comcast.net, "HISTONET" Sent: Monday, September 9, 2013 8:47:55 AM Subject: Re: [Histonet] Unsubscribe, Chapter 195 I'm going to wade in, not as someone who has posted numerous times on how to unsubscribe, but as someone assessing it from a "risk assessment" evaluation. If there is a lab task that is consistently being done wrong, by many different people, it is usually NOT the fault of the people. It is either a training issue, or a process problem. So we either have to do a better job training and re-training, or we need to change how the process/procedure is being done. With the Histonet email, since people are constantly joining, often for a day or two, we can't really improve the "training" aspect. Yes, there are instructions when we first join, to print off/save how to subscribe or unsubscribe or change personal information, etc. But (be honest) how many of us pay attention to these types of instructions when we sign up to be a "member" of a credit card or a on-line department store or an on-line book store or other email lists? Most people do not. So we know that this type of "training" is not effective. But we really can't do a one-on-one type of training session for each person who signs on to Histonet. Therefore, improving the training is not the answer. The answer lies in modifying the process. Look at the bottom of those emails from credit cards or hotels or department stores that you have signed up with. There is usually a line that says "If you no longer wish to receive these emails, click on this link and follow the instructions". Add to that, various email lists have various methods on how to unsubscribe, which can involve a link, or putting the word unsubscribe in the subject, or putting the word unsubscribe in the message. Histonet has a link at the bottom, but no instructions. So it's not clear to click on the link to unsubscribe, nor is there any mention whether one of the other unsubscribing methods would work. I therefore believe the Histonet unsubscribing procedure has a process problem, that could be easily fixed. As for the fact that how to unsubscribe has been explained 5,391+ times in the past does not help the person who signed up over the weekend, and as of today, decided that Histonet is not what they need. This new person has not seen the previous requests for help with unsubscribing, nor the answers on how to do it. Again, this is a process problem. Is there any way Histonet can get some clearer instructions at the bottom of each email, on how to unsubscribe, either permanently or temporarily while on vacation? Such as saying "To unsubscribe, click on the link below, and follow the instructions at the bottom of the next webpage". Let's not yell at the people trying to unsubscribe. Let's work on improving the unsubscribing process, so we don't get these requests. Peggy A. Wenk, HTL(ASCP)SLS -----Original Message----- From: Manfre, Philip Sent: Friday, September 06, 2013 7:30 AM To: nmhi...@comcast.net ; HISTONET Subject: RE: [Histonet] Unsubscribe, Chapter 195 Trained professionals should know by now that if you want to unsubscribe, you must type in all caps - UNSUBSCRIBE Philip Manfre, B.A., HT (ASCP) Associate Principal Scientist Merck Research Laboratories WP45-251 PO Box 4 West Point, PA 19486 215-652-9750 215-993-0383 (fax) philip_man...@merck.com -Original Message- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of nmhi...@comcast.net Sent: Thursday, September 05, 2013 9:57 PM To: HISTONET Subject: [Histonet] Unsubscribe, Chapter 195 It is a concern that members of our technically-oriented career field have a difficult time understanding the method for unsubscribing to Histonet. There is an almost- daily posting to "unsubscribe", despite the fact that this subject has been addressed literally hundreds of times. When one "joins" Histonet, instructions are provided, should be printed out for reference and used if the subscriber decides to leave the group. We are required to be knowledgeable on all manner of technical routines requiring detailed instructions and Histonet is no less clear in the methods for joining and "un-joining
Re: [Histonet] Unsubscribe, Chapter 195
Excellent idea!! "By bitching and bitching and bitching, they could exhaust the drama of their own horror stories. Grow bored. Only then could they accept a new story for their lives. Move forward." -Chuck Palahniuk, "Haunted" On Sat, Sep 7, 2013 at 4:57 PM, Amos Brooks wrote: > Hi, > I do not disagree at all. in fact, I think it would make for an > interesting management tool. If you have the nicest CV around, but a simple > Histonet archive search for your name + "unsubscribe" shows that you can't > follow simple instructions, it says something about your communication > skills and raises interesting questions about weather you are a good > employment candidate. One might also look for the various incarnations of > misspelled attempts at unsubscribing such as "unscribe" and "unsiscribe". > > Just sayin' > Amos > > On Fri, Sep 6, 2013 at 1:00 PM, > wrote: > > > Message: 6 > > Date: Fri, 6 Sep 2013 01:56:37 + (UTC) > > From: nmhi...@comcast.net > > Subject: [Histonet] Unsubscribe, Chapter 195 > > To: HISTONET > > Message-ID: > > < > > > 1200426006.1029812.1378432597832.javamail.r...@sz0075a.emeryville.ca.mail.comcast.net > > > > > > > Content-Type: text/plain; charset=utf-8 > > > > It is a concern that members of our technically-oriented career field > >  have a difficult time understanding the method for unsubscribing to > > Histonet. There is an  almost- daily posting to "unsubscribe", despite > > the fact that this subject has been addressed literally hundreds of > > times. When one "joins" Histonet, instructions are provided, should be > > printed out for reference and used if the subscriber decides to leave > the > > group. We are required to be knowledgeable on all manner of technical > > routines requiring detailed instructions and Histonet is no less clear > in > > the methods for joining and "un-joining". Use them, please. Fire > away - > > I'm retired and I can take the flak! I do miss my microtome, though... > > > ___ > Histonet mailing list > Histonet@lists.utsouthwestern.edu > http://lists.utsouthwestern.edu/mailman/listinfo/histonet > ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
RE: [Histonet] Unsubscribe, Chapter 195
Trained professionals should know by now that if you want to unsubscribe, you must type in all caps - UNSUBSCRIBE Philip Manfre, B.A., HT (ASCP) Associate Principal Scientist Merck Research Laboratories WP45-251 PO Box 4 West Point, PA 19486 215-652-9750 215-993-0383 (fax) philip_man...@merck.com -Original Message- From: histonet-boun...@lists.utsouthwestern.edu [mailto:histonet-boun...@lists.utsouthwestern.edu] On Behalf Of nmhi...@comcast.net Sent: Thursday, September 05, 2013 9:57 PM To: HISTONET Subject: [Histonet] Unsubscribe, Chapter 195 It is a concern that members of our technically-oriented career field have a difficult time understanding the method for unsubscribing to Histonet. There is an almost- daily posting to "unsubscribe", despite the fact that this subject has been addressed literally hundreds of times. When one "joins" Histonet, instructions are provided, should be printed out for reference and used if the subscriber decides to leave the group. We are required to be knowledgeable on all manner of technical routines requiring detailed instructions and Histonet is no less clear in the methods for joining and "un-joining". Use them, please. Fire away - I'm retired and I can take the flak! I do miss my microtome, though... ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet Notice: This e-mail message, together with any attachments, contains information of Merck & Co., Inc. (One Merck Drive, Whitehouse Station, New Jersey, USA 08889), and/or its affiliates Direct contact information for affiliates is available at http://www.merck.com/contact/contacts.html) that may be confidential, proprietary copyrighted and/or legally privileged. It is intended solely for the use of the individual or entity named on this message. If you are not the intended recipient, and have received this message in error, please notify us immediately by reply e-mail and then delete it from your system. ___ Histonet mailing list Histonet@lists.utsouthwestern.edu http://lists.utsouthwestern.edu/mailman/listinfo/histonet
