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PAS : KE ARAH PEMERINTAHAN ISLAM YANG ADIL
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SAND NIGGER" PRINTED ON CATALOG LABEL SENT TO MUSLIM SHOPPER
AOL asked to clarify policy on discrimination by business partners
(WASHINGTON, D.C., 5/18/2000) - CAIR is calling on America Online (AOL) and
Cendant Corporation to reach a settlement with a Muslim shopper in Illinois
who received a racist slur on a product catalog from a Cendant-owned company
that does business through AOL.* The catalog contained the words "sand
nigger" printed under the obviously-Muslim name of the recipient. (The label
may be seen at http://www.cair-net.org/images/special/sand.jpg.)
The Muslim shopper who received the offensive mailing label is a member of
AOL. Through AOL, she became a member of AOL Netmarket (AOL Keyword:
Netmarket). When the shopper and a friend, who was the recipient of a gift
from the catalog, received order confirmations, both found "sand nigger"
printed under their names. (AOL is listed as the "Service Name" on the
confirmation receipt.)
After seeing the offensive term, the Muslim shopper filed a complaint with
Chicago's Commission on Human Relations in December of last year.
Respondents named in the complaint included AOL, AOL/Netmarket and Cendant.
CAIR approached AOL about the incident because negotiations between Cendant
and the Muslim shopper's attorney have not resulted in a settlement.
In a letter to AOL CEO Steven Case, CAIR wrote: "As you may realize, this
blatant act of discrimination is extremely troubling and clearly deserves
more attention than it has previously received from AOL." A copy of the
letter was sent to Cendant's legal representatives.
The letter asked that AOL clarify its corporate policy on religious
discrimination and on dealing with business partners that discriminate. It
also asked for a written apology to the Muslim shopper and compensation for
the humiliation and emotional distress caused by the AOL-affiliated
employees.
AOL's Senior Litigation Counsel David Goldberg replied to CAIR's letter by
stating that his company "has not committed any discriminatory acts" against
the shopper. Goldberg added that "it is most appropriate for this matter to
be resolved in the legal forum where [the shopper] elected to file her
complaint."
"AOL and Cendant have a moral and legal responsibility to see that their
customers are not targeted by this kind of racism and bigotry," said CAIR
Board Chairman Omar Ahmad. Ahmad called on both AOL and Cendant to resolve
the incident to the satisfaction of the recipients of the slur and to the
American Muslim community.
(*Cendant uses AOL's name and reputation as AOL/Netmarket to sell products
through Netmarket Group Inc., a company owned and operated by Cendant. AOL
has 22 million members worldwide. Cendant has annual revenues of more than
$5 billion.)
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