Re: OT - Recommendations for issue/problem tracking software
we still have a user using Mckinney DP manager which runs on CICS. you can probably download a trial copy of it from Mackinney. -Original Message- From: IBM Mainframe Discussion List [mailto:[EMAIL PROTECTED] On Behalf Of Support, DUNNIT SYSTEMS LTD. Sent: Thursday, January 10, 2008 12:35 PM To: IBM-MAIN@BAMA.UA.EDU Subject: OT - Recommendations for issue/problem tracking software Please forgive me for posting to the list but I need suggestions from people with similar backgrounds and experiences. Please please please reply back directly to my email address: [EMAIL PROTECTED] and do NOT reply back to the IBM-MAIN list. We're a small mainframe software development shop. We need a decent but simple issue/problem tracking software product to document and manage development requests, support issues, etc. Nothing elaborate. We're looking for people with similar experiences who can give recommendations. On the one hand, we want to be able to fully access this product via a WEB browser from anywhere worldwide. On the other hand, we would prefer to have it installed within our own site's remote hosted domain and not rely on an external company's hosted tracking software services (these are most common). The problem with having it installed in our own domain is that we are remotely hosted. We do not have our own in-house Web server machine. The products we've seen so far that provide end user access via the Web, also require that the server be physically available to the installer. Since we are remotely hosted by a web hosting company, these packages are therefore not applicable, from what we are reading. So the main question is does anyone know of a good simple tracking product that we ourselves can upload and install to our remotely hosted web server? I assume such an installation would require us to install the files on a local machine, upload them to our remote hosted server via FTP or similar and then run some script to complete and customize the install. Again, we're not looking for anything fancy. If such a product does not exist, we'll have to think about one of the hosted issue tracking services. Our concerns are reliability, availability and security. When I say availability, besides 24x7, I'm interested in a company that's been around for years and looks like it will not close tomorrow night. TIA and remember: email me back directly with your comments. Jerry -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: OT - Recommendations for issue/problem tracking software
On 10 Jan 2008 09:35:40 -0800, [EMAIL PROTECTED] (Support, DUNNIT SYSTEMS LTD.) wrote: We're a small mainframe software development shop. We need a decent but simple issue/problem tracking software product to document and manage development requests, support issues, etc. Nothing elaborate. We're looking for people with similar experiences who can give recommendations. I'll throw a couple of FOSS options that might be worth considering... Here at my office we use Bugzilla from the Mozilla foundation, running on an AIX box. Bugzilla is free and very widely used for the functions you're interested in. Bugzilla requires Perl and either MySQL or Postgresql as a back-end database. You'll need to check with your hosting service to see if one of these database packages are available or supported. At my employer's home office, GNU GNATS and Gnatsweb on Linux (running on top of z/VM) is the bug tracking package of choice.[1] GNATS may be a little harder to install: you'll need a Unix/Linux environment, or maybe Cygwin if your hosting service is running Windows, and access to a shell account on the server. It looks like you will need to perform the install process on the system that's hosting your web site. But GNATS doesn't require a database back-end. BTW, I tried looking up www.dunnitsys.com and get a server-not-found error; trying dunnitsys.com times out. If I'm using the right domain name, y'all might want to look at a better hosting service! :-( Eric [1] My location kind of pioneered the use of modern bug-tracking software. We picked Bugzilla because it was free, widely used, readily available, and we were impressed with the Mozilla/Firefox/Thunderbird products. After running Bugzilla for several years, the home office decided to upgrade a bug-tracking system that was developed in-house. The home office looked at Bugzilla running on Linux - z/VM, but found the response time was unacceptably slow -- much worse than the response time of our Buzilla system running on AIX. Anyway, the home office looked at other alternatives and settled on GNATS. If we had to do it all over again, we might have settled on GNATS, too. It has many nice features (such as an easy e-mail interface) and would probably have served our needs just as well as Bugzilla. -- Eric Chevalier E-mail: [EMAIL PROTECTED] Web: www.tulsagrammer.com Is that call really worth your child's life? HANG UP AND DRIVE! -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
Re: OT - Recommendations for issue/problem tracking software
On Thu, Jan 10, 2008 at 1:51 PM, in message [EMAIL PROTECTED], Eric Chevalier [EMAIL PROTECTED] wrote: On 10 Jan 2008 09:35:40 -0800, [EMAIL PROTECTED] (Support, DUNNIT SYSTEMS LTD.) wrote: We're a small mainframe software development shop. We need a decent but simple issue/problem tracking software product to document and manage development requests, support issues, etc. Nothing elaborate. We're looking for people with similar experiences who can give recommendations. I'll throw a couple of FOSS options that might be worth considering... Request Tracker (RT) from bestpractical.com is also very widely used. It is Perl based and does require a MySQL database. Their web site seems to be hosed right now, but you can download the package via rsync. (I just did that and it worked.) It is licensed under the GPL. I've used it a user, not an administrator, so I can't comment on that end of things. But, as a user, it's fairly straightforward. Mark Post -- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [EMAIL PROTECTED] with the message: GET IBM-MAIN INFO Search the archives at http://bama.ua.edu/archives/ibm-main.html
