Re: PMRs
First I go here: https://www-304.ibm.com/support/electronic/myportal/!ut/p/c1/04_SB8K8xLL M9MSSzPy8xBz9CP0os3hnr9DgQB9TQwN_IzMDAyM_95CAEAM_AyATKB-JR96AGN1-_kahbia ehoYWZq6GBkZmHiZOPmGeBu4uxsToNsABHAnZHQ7yK363g-TxuQ4kj8d-P4_83FT9gtzQ0Ai DzIB0R0VFAMsDlI8!/dl2/d1/L2dJQSEvUUt3QS9ZQnB3LzZfQ0pVU1FMNTEwTzI2MDAyTkd UUFQwTjAwMDI!?category=0locale=en_US Make sure to log on, Then I select access premium services. When that page is displayed look for the IBMLINK link and click it. It then take you to: The applications listed below are your entitled applications. Please click on the application you would like to access. Automatic Software Alert Process (ASAP) https://www-304.ibm.com/ibmlink/asap/asap.wss?lc=encc=US Automatic Status Tracking (AST) https://www-304.ibm.com/ibmlink/ast/ast.wss?lc=encc=US Electronic Service Call (ESC+) https://www.ibm.com/support/electronic/uprtransition.wss?category=2lc= encc=US Electronic Technical Response (ETR) https://www-304.ibm.com/ibmlink/etr/etr.wss?lc=encc=US New notifications https://www-304.ibm.com/ibmlink/etr/etr.wss?lc=encc=US Preventive Service Planning (PSP) https://www-304.ibm.com/ibmlink/psp/psp.wss?lc=encc=US Product Cross Reference (PCR) https://www-304.ibm.com/ibmlink/pcr/pcr.wss?lc=encc=US Service Information Search (SIS) https://www-304.ibm.com/ibmlink/sis/sis.wss?lc=encc=US Service Request and Delivery (SRD) https://www-304.ibm.com/ibmlink/srd/srd.wss?lc=encc=US Click on ETR. From: The IBM z/VM Operating System [mailto:ib...@listserv.uark.edu] On Behalf Of Schuh, Richard Sent: Friday, October 16, 2009 12:48 PM To: IBMVM@LISTSERV.UARK.EDU Subject: PMRs It has been a long time since I have opened a PMR. Even then I called the Support Center to open it. Surely one can be opened electronically without too much hassle. How do I go about it? I have gone in too many circles on my own while hunting for the way. Regards, Richard Schuh == This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to which they are addressed. If you have received this email in error please notify the system manager. This message contains confidential information and is intended only for the individual named. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Please notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. If you are not the intended recipient you are notified that disclosing, copying, distributing or taking any action in reliance on the contents of this information is strictly prohibited.
PMRs
It has been a long time since I have opened a PMR. Even then I called the Support Center to open it. Surely one can be opened electronically without too much hassle. How do I go about it? I have gone in too many circles on my own while hunting for the way. Regards, Richard Schuh
Re: PMRs
I use my IBMLINK user/pw, IBM's Service Link menu, click Electronic Technical Response (ETR), then on the left list of options click either 'Report a defect (problem' or 'Ask a question': fill out the screens ..., you get a PMR number and email notification when IBM's responded, then you go back to IBM's Service Link menu, but click List ETR Records, click Submit, click your PMR number from the listed PMRs. From: The IBM z/VM Operating System [mailto:ib...@listserv.uark.edu] On Behalf Of Schuh, Richard Sent: Friday, October 16, 2009 1:48 PM To: IBMVM@LISTSERV.UARK.EDU Subject: PMRs It has been a long time since I have opened a PMR. Even then I called the Support Center to open it. Surely one can be opened electronically without too much hassle. How do I go about it? I have gone in too many circles on my own while hunting for the way. Regards, Richard Schuh This e-mail, including any attachments, may be confidential, privileged or otherwise legally protected. It is intended only for the addressee. If you received this e-mail in error or from someone who was not authorized to send it to you, do not disseminate, copy or otherwise use this e-mail or its attachments. Please notify the sender immediately by reply e-mail and delete the e-mail from your system.
Re: PMRs
I use IBMLINK: http://www.ibm.com/ibmlink Frank M. Ramaekers Jr. Systems Programmer MCP, MCP+I, MCSE RHCE American Income Life Insurance Co. Phone: (254)761-6649 1200 Wooded Acres Dr. Fax: (254)741-5777 Waco, Texas 76701 From: The IBM z/VM Operating System [mailto:ib...@listserv.uark.edu] On Behalf Of Schuh, Richard Sent: Friday, October 16, 2009 12:48 PM To: IBMVM@LISTSERV.UARK.EDU Subject: PMRs It has been a long time since I have opened a PMR. Even then I called the Support Center to open it. Surely one can be opened electronically without too much hassle. How do I go about it? I have gone in too many circles on my own while hunting for the way. Regards, Richard Schuh _ This message contains information which is privileged and confidential and is solely for the use of the intended recipient. If you are not the intended recipient, be aware that any review, disclosure, copying, distribution, or use of the contents of this message is strictly prohibited. If you have received this in error, please destroy it immediately and notify us at privacy...@ailife.com.
Re: PMRs
I finally got off of the orbital referral queue and have opened the PMR. Regards, Richard Schuh From: The IBM z/VM Operating System [mailto:ib...@listserv.uark.edu] On Behalf Of Frank M. Ramaekers Sent: Friday, October 16, 2009 12:14 PM To: IBMVM@LISTSERV.UARK.EDU Subject: Re: PMRs I use IBMLINK: http://www.ibm.com/ibmlink Frank M. Ramaekers Jr. Systems Programmer MCP, MCP+I, MCSE RHCE American Income Life Insurance Co. Phone: (254)761-6649 1200 Wooded Acres Dr. Fax: (254)741-5777 Waco, Texas 76701 From: The IBM z/VM Operating System [mailto:ib...@listserv.uark.edu] On Behalf Of Schuh, Richard Sent: Friday, October 16, 2009 12:48 PM To: IBMVM@LISTSERV.UARK.EDU Subject: PMRs It has been a long time since I have opened a PMR. Even then I called the Support Center to open it. Surely one can be opened electronically without too much hassle. How do I go about it? I have gone in too many circles on my own while hunting for the way. Regards, Richard Schuh _ This message contains information which is privileged and confidential and is solely for the use of the intended recipient. If you are not the intended recipient, be aware that any review, disclosure, copying, distribution, or use of the contents of this message is strictly prohibited. If you have received this in error, please destroy it immediately and notify us at privacy...@ailife.com.
