It sends different things depending upon what you have selected. If you have an
HSC, most of the options for what it sends are set in there. If not, you can
access the same screens from a service element. It can send a lot of
information, but none of what it sends was important to our SOX auditors.
Call 1-800-IBM-SERV and they can help you out pretty quickly with that issue.
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This year's urgent question is, "When the mainframe calls in a service
problem to IBM, what data gets transmitted to IBM?"
Is this information published somewhere? I haven't even figure out who
within our local IBM team I'd ask such a question of, but maybe IBM
published the spec in case of auditors wanting to know that or something.
Thanks,
Nick
ps -- yes, it's come up about three different times this year. I suspect
it's the same provocateur each time, but this time, that itch is finally
getting scratched.
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