narendra sisodiya [EMAIL PROTECTED] writes:
* Government of India has an on-line Grievance forum at** **
http://pgportal.gov.in/index.html* http://pgportal.gov.in/index.html
Argh. Another chain mail.
Besides, I've wasted my time with this one earlier. It doesn't work since there
is no-one accountable there, for now.
E-governance in India sounds cool, and has a lot of government department
claimants. But without designed accountability it is doomed to failure. The
people implementing these (usually outfits like infosys/wipro) are used because,
well, no one ever gets fired for using them (parallels of no one gets fired
buying IBM), even though the processes implemented have obvious points of
failure from the point of view of the governed. (I'm not talking about symptoms
like sites that only work with IE - I'm talking about the root cause, basic
accountability).
Contrast with developed countries: response to e-mail within hours, giving
resolution or updates to where in the decision chain things are. The difference
is accountability: Rules about procedures are easy to access. Government does
its job according to the procedures, and if the implementation of a procedure is
wrong, the implementor is accountable and corrects the matter.
The only accountability tool that works well for the common man in India is the
RTI, and even that requires more patience than many can afford. I hope that the
RTI never gets defanged and neutered the way the i[n]diocracy would like, since
so much of India's progress and freedom depends on it.
Still, I *am* seeing signs of e-enablement taking off - it's a very slow process
so far. I reckon 5 years down the line most of these things should be working
tolerably. The accountability aspect will be the last thing that gets fixed,
though. If ever.
PJ
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