[imp] Controlling the reply in IMP 5
I've just joined the list. Looking for way to control sender replies in IMP. Like Nick from a couple of days ago, our users (and helpdesk) are asking for a way to make the default reply to sender only or always chosen. While Michael Slusarz's reply is probably correct for many end users, it isn't desired from a management point of view. You assume the user is intelligent and observant. We are talking about people who respond to phishing emails. Don't assume too much of the user! People do reply to all and think they are writing to the sender only. Yes, even with Ph. Ds people can do this. Sometimes it is humorous, and other times it is damaging. We would like to have it err on less rather than more. It should be something the end site can configure easily rather than some developer decide what default is correct for all types of sites and users. Another option is to return to the way reply button worked in IMP 4. It produced a mouseover activated pop up for Reply to Sender or Reply to All, so you were engaged in making that choice, not falling on an unseen default. The right click menu or the small arrow down next to Reply works this way in IMP 5 but I don't know how many people will find those methods of replying. -- IMP mailing list Frequently Asked Questions: http://horde.org/faq/ To unsubscribe, mail: imp-unsubscr...@lists.horde.org
Re: [imp] Controlling the reply in IMP 5
Quoting D G Teed donald.t...@gmail.com: I've just joined the list. Looking for way to control sender replies in IMP. Like Nick from a couple of days ago, our users (and helpdesk) are asking for a way to make the default reply to sender only or always chosen. While Michael Slusarz's reply is probably correct for many end users, it isn't desired from a management point of view. You assume the user is intelligent and observant. We are talking about people who respond to phishing emails. Don't assume too much of the user! So how is locking someone into the opposite behavior also NOT assuming too much of the user? It's exactly the same, just with a different default behavior. Thus, the question becomes what is the proper default behavior. I've given the reasoning why we choose Reply to All. I have yet to see a single valid argument as to why Reply to Sender should be the default. Another example: a message from a mailing list. This is essentially the same as a message sent to a bunch of recipients. And there is absolutely NO way you can tell me that the correct default behavior would EVER be to send a reply directly (and ONLY) to the recipient. As the original message sender, I am expecting (demanding) that responses to my message go to all recipients. I, as the original message sender, would find it horrifying that an admin could indeed set this to be the default action. People do reply to all and think they are writing to the sender only. Yes, even with Ph. Ds people can do this. Sometimes it is humorous, and other times it is damaging. We would like to have it err on less rather than more. This is precisely why there is a large, (hopefully) instantly noticeable notification on the compose screen that clearly indicates you are responding to ALL recipients. And provides you with the option to easily alter this decision. Another option is to return to the way reply button worked in IMP 4. It produced a mouseover activated pop up for Reply to Sender or Reply to All, so you were engaged in making that choice, not falling on an unseen default. This has never existed in the dynamic view. This existed only in the standard view (and continues to exist in the standard view). If you are saying that the current UI is not clear enough in presenting these selections, we are always open to suggestions. michael ___ Michael Slusarz [slus...@horde.org] -- IMP mailing list Frequently Asked Questions: http://horde.org/faq/ To unsubscribe, mail: imp-unsubscr...@lists.horde.org
Re: [imp] Controlling the reply in IMP 5
On Thu, Aug 18, 2011 at 4:09 PM, Michael M Slusarz slus...@horde.org wrote: This has never existed in the dynamic view. This existed only in the standard view (and continues to exist in the standard view). If you are saying that the current UI is not clear enough in presenting these selections, we are always open to suggestions. I just realized this was only happening in dimp, while imp has remained the same. Wasn't sure what I was in as it selected Automatic mode in Horde 4's login. Anyway, I think that is it: make IMP's Reply the model to follow. In DIMP, have a mouseover event when selecting Reply and one can then click on Reply To All or Reply To Sender. Then the user is engaged in making the selection, no matter what the IQ level, alertness level or attention span of the user. Fixing it after is just not the same. It would be like getting into a car, discovering it is the wife's car and trying again. Makes more sense to just get into the car I want the first time. -- IMP mailing list Frequently Asked Questions: http://horde.org/faq/ To unsubscribe, mail: imp-unsubscr...@lists.horde.org
Re: [imp] Controlling the reply in IMP 5
Quoting Jan Schneider j...@horde.org: Zitat von Brent impu...@bitrealm.com: Quoting Michael M Slusarz slus...@horde.org: Quoting D G Teed donald.t...@gmail.com: I've just joined the list. Looking for way to control sender replies in IMP. Like Nick from a couple of days ago, our users (and helpdesk) are asking for a way to make the default reply to sender only or always chosen. While Michael Slusarz's reply is probably correct for many end users, it isn't desired from a management point of view. You assume the user is intelligent and observant. We are talking about people who respond to phishing emails. Don't assume too much of the user! So how is locking someone into the opposite behavior also NOT assuming too much of the user? It's exactly the same, just with a different default behavior. Thus, the question becomes what is the proper default behavior. I've given the reasoning why we choose Reply to All. I have yet to see a single valid argument as to why Reply to Sender should be the default. The primary reasoning lies in the fact the button is labeled Reply, which in all other email programs means reply to sender. If you're going to default the Reply button to Reply to All, then it should be labeled as such. It's not defaulting to Reply to All. Which reply type it is, is decided dynamically, depending on who the original message's recipient(s) were. Attempting 3rd person observation... As far as the basic user is concerned, it's always Reply to All. If there is only one recipient, the 'All' is just the original Sender. That's not fancy. BUT - If you add in that if one of the recipients is not your identities, then it's definitely dynamic. Now, that's fancy for an advanced user, most user's aren't going to run into that situation - therefore the functionality appears incorrect to them. Rick -- IMP mailing list Frequently Asked Questions: http://horde.org/faq/ To unsubscribe, mail: imp-unsubscr...@lists.horde.org
