Steve:
We have along signed on to the FCC Keep Americans Connected pledge and are
doing most if not all of your other procedures.
Some of the other things that we have done is to implement a Pandemic Policy,
suspend all company travel, and to advise staff members to reconsider and the
cause and effect to employees taking personal vacation involving travel outside
of the local area or out of the country.
Todd
From: indiana-boun...@wispa.org On Behalf Of Steve
Barnes
Sent: Tuesday, March 17, 2020 10:41 AM
To: indiana@wispa.org
Subject: [Indiana] Meeting
There is a conference call today with Scott Rudd of the lieutenant governor's
office that the WISPA coordinators will be invited to. This meeting is with all
Indiana telecom associations. They're wanting to know what the different
internet providers in the state are doing to help their subscribers during the
Corona virus situation. How have you changed your normal operating procedures.
I know our company has signed on to the FCC keep America connected. We are not
doing any kind of free upgrades at the current time or free installs. But are
being very lenient to frustrated customers because we know they're stressed. We
have also changed our install and repair procedures for entering people's
houses. We make sure that there are no sicknesses in the home, techs where
gloves and shoe covers while in the home, wash hands before and after, request
that the customer keep social distance, and the text can leave at any time they
don't feel comfortable. We have also stopped requiring customer to sign
documentation if the customer is being a pain they can take a picture of the
customer with a thumbs up in front of the paperwork.
What else are you guys doing?
Steve Barnes
Vice President of Operations
New Lisbon Telephone Co.
New Lisbon Broadband Comm.
NLBC.COM
765-332-2413
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