A client of mine is complaining about not receiving certain messages. Her colleague is also being sent them and receives them just fine. She insists that they are not being sent to her junk folder and that she has no filters that might be moving them elsewhere.
I've had a look at the logs and can see that the latest msg appears to have been successfully sent to both mailboxes. However, I'm not sure how to correctly interpret the log entries. I'm including the entries below (removed date/time and indented for legibility) and hope that someone could be kind enough to clarify what's happening. I believe the problem does not involve postfix, as pipe appears to be sending both. It looks to me as if lmtpunix is looking at just the one address and thinks there's a duplicate. Note the two duplicate_check lines, both of which reference the julia account. I've sent a test message and indeed the duplicate_check again referenced only the julia account again, and admin did not receive it. The client cannot confirm whether this only happens when a message is addressed to both of them but thinks that may be the case. But then pipe appears to send a copy to each mailbox after all. I'm quite confused. The mailbox that is NOT receiving the msgs is admin, while julia does get them. -- snip -- postfix/smtpd[26599]: connect from mail-ob0-f171.google.com[209.85.214.171] postfix/smtpd[26599]: setting up TLS connection from mail-ob0-f171.google.com[209.85.214.171] postfix/smtpd[26599]: Anonymous TLS connection established from mail-ob0-f171.google.com[209.85.214.171]: TLSv1 with cipher RC4-SHA (128/128 bits) postfix/smtpd[26599]: E401F7A25EF: client=mail-ob0-f171.google.com[209.85.214.171] postfix/cleanup[26601]: E401F7A25EF: message-id=<caacv9k3oj8yzxwyroglvukecpusivebblwjpu5eqrtsxhbe...@mail.gmail.com> postfix/qmgr[27662]: E401F7A25EF: from=<sen...@gmail.com>, size=2295, nrcpt=2 (queue active) postfix/pipe[26602]: E401F7A25EF: to=<ad...@domain.org>, relay=spamassassin, delay=1.5, delays=0.23/0/0/1.3, dsn=2.0.0, status=sent (delivered via spamassassin service) postfix/pipe[26602]: E401F7A25EF: to=<ju...@domain.org>, relay=spamassassin, delay=1.5, delays=0.23/0/0/1.3, dsn=2.0.0, status=sent (delivered via spamassassin service) postfix/qmgr[27662]: E401F7A25EF: removed postfix/pickup[26486]: 66E757A25FC: uid=5001 from=<sen...@gmail.com> postfix/cleanup[26601]: 66E757A25FC: message-id=<caacv9k3oj8yzxwyroglvukecpusivebblwjpu5eqrtsxhbe...@mail.gmail.com> postfix/qmgr[27662]: 66E757A25FC: from=<sen...@gmail.com>, size=2646, nrcpt=2 (queue active) cyrus/master[26609]: about to exec /usr/lib/cyrus/bin/lmtpd cyrus/lmtpunix[26609]: executed cyrus/lmtpunix[26609]: accepted connection cyrus/lmtpunix[26609]: lmtp connection preauth'd as postman cyrus/lmtpunix[26609]: duplicate_check: <caacv9k3oj8yzxwyroglvukecpusivebblwjpu5eqrtsxhbe...@mail.gmail.com> DOMAIN.ORG!user.julia 0 cyrus/lmtpunix[26609]: duplicate_check: <caacv9k3oj8yzxwyroglvukecpusivebblwjpu5eqrtsxhbe...@mail.gmail.com> DOMAIN.ORG!user.julia 0 cyrus/lmtpunix[26609]: mystore: starting txn 2147619229 cyrus/lmtpunix[26609]: mystore: committing txn 2147619229 cyrus/lmtpunix[26609]: duplicate_mark: <caacv9k3oj8yzxwyroglvukecpusivebblwjpu5eqrtsxhbe...@mail.gmail.com> DOMAIN.ORG!user.julia 1342580059 0 cyrus/lmtpunix[26609]: Delivered: <caacv9k3oj8yzxwyroglvukecpusivebblwjpu5eqrtsxhbe...@mail.gmail.com> to mailbox: DOMAIN.ORG!user.julia postfix/pipe[26606]: 66E757A25FC: to=<ad...@domain.org>, relay=procmail, delay=0.2, delays=0.16/0/0/0.04, dsn=2.0.0, status=sent (delivered via procmail service) postfix/pipe[26606]: 66E757A25FC: to=<ju...@domain.org>, relay=procmail, delay=0.2, delays=0.16/0/0/0.04, dsn=2.0.0, status=sent (delivered via procmail service) postfix/qmgr[27662]: 66E757A25FC: removed postfix/smtpd[26599]: disconnect from mail-ob0-f171.google.com[209.85.214.171] -- snip -- ---- Cyrus Home Page: http://www.cyrusimap.org/ List Archives/Info: http://lists.andrew.cmu.edu/pipermail/info-cyrus/ To Unsubscribe: https://lists.andrew.cmu.edu/mailman/listinfo/info-cyrus
