RE: [info-tech] FW: Tech. Support Guidelines
Tim, I know I've been out of touch with schools for awhile but is there a staff anywhere that can understand or will take the time to do what you're suggesting. Just kidding. George From: tbu...@jefferson-scranton.k12.ia.us To: info-tech@aea8.k12.ia.us Date: Fri, 24 Apr 2009 12:16:42 -0500 Subject: [info-tech] FW: Tech. Support Guidelines Hi, I thought this article was very good and wanted to share it with you. Have a good weekend! When you encounter problems with your computer or with specific applications, it is often necessary to call the information technology help desk to resolve them. As dozens of jokes attest, it can often take a while for the help desk to accurately diagnose and correct the problem. To assist in the process as much as possible, following are five easy steps you can take to help them in the situation. Investigate. Before calling the IT help desk, do a little investigative work on your own. It is truly amazing how many errors disappear, never to be seen again, simply by rebooting the computer. If you are having trouble with basic hardware issues, like turning on the monitor or connecting to a network, take a few seconds to unplug the monitor or network cable and then plug it back in, ensuring that the cable is firmly pressed into the outlet or jack. Recreate. After you have tried basic solutions, try to recreate the problem. For example, run the same application again and try to perform the same task that originally caused the problem. If you cannot reliably cause the error message to show again, then the IT help desk will probably not be able to assist you. They will not doubt that you did have an error, but they cannot fix an error if they do not have the opportunity to identify the cause of it. Record. If you can recreate the error, then take a few minutes to write down as much information as you can about the situation. Write down the exact text shown in the error message, and be sure to include an error number if it is shown. Note which application is generating the error, as well as other applications that are also open. Do some quick testing to see if the same error is generated by other applications or only by the one you had open. All of this information will help the help desk workers more quickly identify the problem. Explain. When you do call the help desk, politely explain to them everything that you have already tried and also share all of the information that you have gathered about the problem. They will likely want to begin their examination by asking you to perform some simple tasks or check application settings. Follow all of their instructions exactly, even if the tasks repeat something that you have already tried or seem trivial or silly. They have specific reasons for each step they ask you to follow. Understand. Finally, always try to be patient with the help desk. In many businesses and schools, the IT help desk is understaffed and overworked. They have to deal daily with many people who are each convinced that their own problem should be top priority. Remember that the help desk workers are very much like you-regular people trying to make it through each day. Following these basic steps can ease the stress of technological problems, both for you and for the IT help desk employees. - Tim Buenz Director of Technology Jefferson-Scranton Comm. Schools 204 W. Madison Street Jefferson, IA 50129 (515)386-9256 Fax (515)386-3591 http://www.jscsd.org "Change is the law of life. And those who look only to the past or present are certain to miss the future" -John F. Kennedy
re: [info-tech] Joomla Class
Scott I am hoping to get to the meeting on the 29th. Paul (Wally) Heyer Technology Coordinator Titonka CSD www.titonka.k12.ia.us From: "Scott Fosseen [Prairie Lakes AEA]" Sent: Friday, April 24, 2009 4:36 PM To: "Info-Tech" Subject: [info-tech] Joomla Class I will be having the first Joomla Class on April 29th from 9am. Please let me know if you are going to be attending this session. With the lack of presenters for our May meeting at this time I propose a 2nd class to be held the afternoon of May 14th as part of the Tech Coordinators presentation. Let me know if this will work for the people who can not attend on April 29th. Thanks. _ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Your are asked to notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Prairie Lakes Area Education Agency. Prairie Lakes Area Education Agency accepts no liability for any damage caused by any virus transmitted by this email. - _ Scott Fosseen - Systems Engineer - Prairie Lakes AEA - http://www.aea8.k12.ia.us/tech _ Greetings, my friends. We are all interested in the future because that's where you and I are going to spend the rest of our lives. - opening narration delivered by well-known TV psychic Criswell in Plan 9 from Outer Space, 1958 _ --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] - Archived messages from this list can be found at: http://www.mail-archive.com/info-tech@aea8.k12.ia.us/ -
Re: [info-tech] Joomla Class
I will be in Florida during our next tech coordinators meeting. I'll be thinking of all of you! :o) Sarah Sarah M. Freking, District Technology Director Storm Lake Community School District Storm Lake, IA 50588 Phone: 712-732-8100 Fax: 712-732-8101 I see, I forget. I hear, I remember. I do, I understand.--Chinese Proverbs info-tech@aea8.k12.ia.us writes: >I will be having the first Joomla Class on April 29th from 9am. Please let >me know if you are going to be attending this session. > >With the lack of presenters for our May meeting at this time I propose a 2nd >class to be held the afternoon of May 14th as part of the Tech Coordinators >presentation. Let me know if this will work for the people who can not >attend on April 29th. > >Thanks. >_ >This email and any files transmitted with it are confidential and intended >solely for the use of the individual or entity to whom they are addressed. >If you are not the named addressee you should not disseminate, distribute or >copy this e-mail. Your are asked to notify the sender immediately by e-mail >if you have received this e-mail by mistake and delete this e-mail from your >system. Please note that any views or opinions presented in this email are >solely those of the author and do not necessarily represent those of Prairie >Lakes Area Education Agency. Prairie Lakes Area Education Agency accepts no >liability for any damage caused by any virus transmitted by this email. - >_ >Scott Fosseen - Systems Engineer - Prairie Lakes AEA - >http://www.aea8.k12.ia.us/tech >_ >Greetings, my friends. We are all interested in the future because >that's where you and I are going to spend the rest of our lives. >- opening narration delivered by well-known TV psychic Criswell in >Plan 9 from Outer Space, 1958 >_ > > >--- >[This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] > >- >Archived messages from this list can be found at: >http://www.mail-archive.com/info-tech@aea8.k12.ia.us/ >-
Re: [info-tech] Joomla Class
I 'should' be available to attend on May 14th. Scott Fosseen [Prairie Lakes AEA] wrote: I will be having the first Joomla Class on April 29th from 9am. Please let me know if you are going to be attending this session. With the lack of presenters for our May meeting at this time I propose a 2nd class to be held the afternoon of May 14th as part of the Tech Coordinators presentation. Let me know if this will work for the people who can not attend on April 29th. Thanks. _ This email and any files transmitted with it are confidential and intended solely for the use of the individual or entity to whom they are addressed. If you are not the named addressee you should not disseminate, distribute or copy this e-mail. Your are asked to notify the sender immediately by e-mail if you have received this e-mail by mistake and delete this e-mail from your system. Please note that any views or opinions presented in this email are solely those of the author and do not necessarily represent those of Prairie Lakes Area Education Agency. Prairie Lakes Area Education Agency accepts no liability for any damage caused by any virus transmitted by this email. - _ Scott Fosseen - Systems Engineer - Prairie Lakes AEA - http://www.aea8.k12.ia.us/tech _ Greetings, my friends. We are all interested in the future because that's where you and I are going to spend the rest of our lives. - opening narration delivered by well-known TV psychic Criswell in Plan 9 from Outer Space, 1958 _ --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] - Archived messages from this list can be found at: http://www.mail-archive.com/info-tech@aea8.k12.ia.us/ - -- Respectfully, Fred Johnson Technology Coordinator Gilmore City - Bradgate School 402 SE E Avenue Gilmore City, IA 50541 Phone: 515-373-6124 FAX: 515-373-6092 "Home of the "Thunder" --- [This E-mail scanned for viruses by Declude Virus on the server aea8.k12.ia.us] - Archived messages from this list can be found at: http://www.mail-archive.com/info-tech@aea8.k12.ia.us/ -
