Position: *Sr. Business Analyst* Duration: 6+ month contract Location: Boston MA
*Required Skills:* 1. Experience with ServiceNow/ITSM tools implementation within an IT services environment (ideally certified) 2. Familiarity with ITSM practices: ITIL v2, ITIL v3 3. Work with business process owners and users for requirements gathering/analysis 4. Integration with event monitoring tool and other standard integrations with ITSM tools 5. Hands-on design, development and deployment experience with the ServiceNow platform and ITSM toolsets including full documentation 6. Ability to perform requirements gathering, process mapping, Business process reengineering, Release management, test, and end-user support 7. Develop scalable solutions and reviewed business processes 8. Guides the business to make the appropriate decisions to reach a positive impact to the technology solution 9. Evaluate and documented business processes and functional requirements 10. Implement information flow analysis for various business streams 11. Develop and execute system test plans 12. Participate in process designing sessions and documented process flows 13. Design and formulate application requirements and test conditions 14. Make appropriate business decisions that carry the project forward to completion and elevate any concerns of delay to management when necessary 15. Work closely with all IT Managers involved with the project 16. Work closely with the business users in identifying business rules to aid in the functional specifications of tasks so that the IT Developers are able to create programs that fulfill all business expectations 17. Exposure to Business Requirements modeling techniques including Unified Modeling Language (UML) and Service Modeling 18. Knowledge of integrated business process modeling for operations procedures, including process improvements and efficiencies 19. Familiar with Business Process Modeling Language 20. Knowledge of how to retrofit traditional application projects to support an SOA approach to implementation 21. Works closely with the IT project manager to prioritize and coordinate individual project tasks and assess time sensitive constraints on development tasks 22. Proactively address problems and troubleshoot issues during the build and support phase of various implementations 23. Provide direction and leadership in promoting and implementing best-practice IT solutions 24. Liaison between the business and the developers as they begin coding and testing the functional changes 25. Provide the necessary documentation in a project - i.e. business requirements, use cases, functional specifications, and documentation for business training materials 26. Research best practices for business analysis and suggest improvement opportunities for the project 27. Extensive use of the system development life cycle 28. Possesses strong knowledge of the business and applications that support them *QUALIFICATIONS * *Preferred Qualifications: * Analyzes business processes/functions Gathers detailed business requirements Accurately documents business requirements/functions Demonstrates very strong communication skills (written and verbal) Demonstrates strong interpersonal and teamwork skills Interacts well with business users/technical team/project managers/senior management/vendors Acts as a liaison between developer and business user Demonstrates ability to resolve problems Is very detail oriented Has extensive experience working under a structured SDLC Has experience with Use Case design/analysis/specifications Develops and executes system test plans Analyzes and documents system defects Demonstrates the ability to effectively multi-task Has a history of successful customer relationship and satisfaction experience Is client-focused Active member or certification in IIBA is desirable Certified Business Analysis Professional (CBAP) a high benefit *reply to* *hab...@addonusa.com <hab...@addonusa.com>* *HABEEB* Addon Technologies, Inc 734-956-4737 Ext: 160 -- You received this message because you are subscribed to the Google Groups "International SAP Projects" group. To unsubscribe from this group and stop receiving emails from it, send an email to international-sap-projects+unsubscr...@googlegroups.com. To post to this group, send email to international-sap-projects@googlegroups.com. Visit this group at http://groups.google.com/group/international-sap-projects. For more options, visit https://groups.google.com/d/optout.
