Hello,

   Thank you for your email. Are you referring to an order placed at the Valve Store? If this is regarding an in-game issue we kindly ask that you contact Steam Support directly as we are unable to help with any inquiries not regarding orders placed on http://valvestore.welovefine.com/. Please note that you are contacting Welovefine directly and we only handle Valve merchandise, we are not Valve or Steam. 

If this is regarding a merchandise order placed at our store please respond with your order number so that I can look into this issue further.


Steam Support: https://support.steampowered.com/


Thank You
 



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