Help Desk 1 (2nd shift) - Lansing, MI
*Hi,* Hope you are doing good !! This is Vijay from Reliable Software Resources Inc, this mail is regarding the job opportunity as a *“**Help Desk 1**”* Please find the requirement details and let me know your interest. Thanks !!! *DTMB - DCO - Help Desk 1 (2nd shift) * *Location: Lansing, MI* *Client: State of MI* *Job ID: (588203)* *Two 2nd Shift position needed. Thank you* *Job Description:* Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis. Uses communications tools appropriately to receive and disburse information. Answers and makes phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports. Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFC’s) as needed, when requested by the change builders. Skill Required / Desired Amount of Experience Work cooperatively with others in a team environment to meet the expected levels of customer service. Required 2 Years Ability to operate information systems input devices. Desired 1 Years Ability to conduct training and informational sessions. Desired 1 Years Ability to understand and follow detailed written and oral instructions. Required 2 Years Ability to explain instructions and guidelines to others effectively. Required 2 Years Ability to communicate effectively. Required 2 Years Knowledge of data communications networks. Required 2 Years Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment Required 2 Years Ability to identify and resolve problems associated with operating system malfunctions. Required 2 Years Ability to key in coded information and instructions. Desired 1 Years Ability to determine work priorities. Required 2 Years Ability to perform the most complex information technology technician assignments. Required 2 Years Ability to work under stressful conditions. Required 2 Years Ability to use Microsoft Office products Required 2 Years Experience working in an Enterprise Monitoring Environment Desired 2 Years Experience with computer room environmental and/or Help Desk Required 2 Years -- *Regards,* *Vijay D* Sr. Recruiter (State Govt Support) Phone: 312 967 7072 22260 Haggerty Rd, Suite # 285,Northville, MI 48167. Email: vija...@rsrit.com I www.rsrit.com *www.linkedin.com/in/vijay-d-97047a65 <http://www.linkedin.com/in/vijay-d-97047a65>* -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-recuriter+unsubscr...@googlegroups.com. To post to this group, send email to it-recuriter@googlegroups.com. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
Help Desk
Help Desk Client: Finance Location: Minneapolis Interview: Face to face Contract: 6 months with extensions up to 2 years Bring in 5 contracts ASAP! 4 out of the 5 roles will be straight 6 month contract. The other role will be 6 month contract with up to 2 years of extensions. *Must Haves:* 1-2 years of experience...Will take recent grads who worked on campus in help desk roles. Customer service skills Remote access Mobile device support Microsoft and Xcel experience. Phone experience is a MUST! Communication 10/10 Full Name of the Consultant Contact # Email-ID: Current Location: Work Authorization: Currently on a project: Relocation: Total years of experience: US Experience Interview Availability: Available to join from: Education Qualification: SSN(last 4) # DOB: Skype ID: Rate: *Thanks and Regards,* *Warm Regards,* *Randhir Kumar* *IDC Technologies* *1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035* *Email: **randhir.ku...@idctechnologies.com* <randhir.ku...@idctechnologies.com> *Phone: * *408-459-1535 Web: **www.idctechnologies.com* <http://www.idctechnologies.com/> -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-recuriter+unsubscr...@googlegroups.com. To post to this group, send email to it-recuriter@googlegroups.com. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
Help Desk Technician
I would like to share with you my corp to corp requirement as of date. Job Title : Help Desk Technician Location : West Greenwich, Rhode Island Vacancies : 3 openings Client : EPlus *Job Description: * Experience with Microsoft technologies Ticketing systems, EasyVista is preferred Excellent communications skills and strong work ethic Full Name of the Consultant Contact # Email-ID: Current Location: Work Authorization: Currently on a project: Relocation: Total years of experience: US Experience Interview Availability: Available to join from: Education Qualification: SSN(last 4) # DOB: Skype ID: Rate: *Thanks and Regards,* *Warm Regards,* *Randhir Kumar* *IDC Technologies* *1851 McCarthy Blvd. Suite 116, Milpitas, CA 95035* *Email: **randhir.ku...@idctechnologies.com <randhir.ku...@idctechnologies.com>* *Phone: * *408-459-1535 Web: www.idctechnologies.com <http://www.idctechnologies.com/> * -- You received this message because you are subscribed to the Google Groups "IT RECURITER" group. To unsubscribe from this group and stop receiving emails from it, send an email to it-recuriter+unsubscr...@googlegroups.com. To post to this group, send email to it-recuriter@googlegroups.com. Visit this group at https://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
Urgent Needed: Business Systems Analyst or Level 2 Help Desk Mgr
Hi, Hope you are doing good !! Please go though the requirement an let me know if you are interest ASAP.. We have an urgent requirement as follows: Please respond with Update resume for vija...@avanitechsolutions.com *Job Title: Business Systems Analyst or Level 2 Help Desk Mgr* *Location: Northern Suburbs of Chicago, Illinois* *Duration: 1+ Year* *Job Description: 2 End Client References needed.* Our Direct Client is looking for Business Systems Analyst with Support System Implementation Experience. This outstanding company is in the process of Creating, compiling and staffing the support Team for the most dynamic implementation in the organization we need a strong BSA to champion the cause. This person will partner with several company team members to build and document the support work. You will need to be able to build a process, tools, documentation to start have the vision and ability to start to learn new software, and coordinate the work with 2 or more offshore help desk coordinators. You must have outstanding communication and documentation skills and experience with a help desk *Environment……..* What the team does: Experience in supporting desk for the World Class Customer Information and Enterprise customer data tools. Experience with service calls from the software users. Experience with solving issues such as LDAP/software security access, especially for new users. Able to build team/project matures, and have experience identifying tasks in the tools that they can delegate to the support team. Tasks include: re-loading data, restarting jobs, troubleshooting issues, user training (if users are having issues), etc. *Nice to Have..* IBM InfoSphere MDM, BPM and IIS Opportunity to expand to WebMethods (enterprise service bus) Spectrum (Pitney Bowes address validation) Salesforce.com a plus *What tools we use:* SharePoint JIRA/Confluence Microsoft Suite SQL and JAVA knowledge a huge plus Thanks Regards, *Vijay D* *Avani Business Park* 687 Lee Rd, Suite# 208, Rochester, NY 14606 Phone:585-643-1768| Fax:585-285-4133 Email: *vija...@avanitechsolutions.com vija...@avanitechsolutions.com* Web: *www.avanitechsolutions.com http://www.avanitechsolutions.com/* -- You received this message because you are subscribed to the Google Groups IT RECURITER group. To unsubscribe from this group and stop receiving emails from it, send an email to it-recuriter+unsubscr...@googlegroups.com. To post to this group, send email to it-recuriter@googlegroups.com. Visit this group at http://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
Level 2 Help Desk Manager
Hi, Hope you are doing good !! Please go though the requirement an let me know if you are interest ASAP.. *Job Title: Business Systems Analyst or Level 2 Help Desk Mgr* *Location: Northern Suburbs of Chicago, Illinois* *Duration: 1+ Year* *Job Description: 2 End Client References needed.* Our Direct Client is looking for Business Systems Analyst with Support System Implementation Experience. This outstanding company is in the process of Creating, compiling and staffing the support Team for the most dynamic implementation in the organization we need a strong BSA to champion the cause. This person will partner with several company team members to build and document the support work. You will need to be able to build a process, tools, documentation to start have the vision and ability to start to learn new software, and coordinate the work with 2 or more offshore help desk coordinators. You must have outstanding communication and documentation skills and experience with a help desk *Environment……..* What the team does: Experience in supporting desk for the World Class Customer Information and Enterprise customer data tools. Experience with service calls from the software users. Experience with solving issues such as LDAP/software security access, especially for new users. Able to build team/project matures, and have experience identifying tasks in the tools that they can delegate to the support team. Tasks include: re-loading data, restarting jobs, troubleshooting issues, user training (if users are having issues), etc. *Nice to Have..* IBM InfoSphere MDM, BPM and IIS Opportunity to expand to WebMethods (enterprise service bus) Spectrum (Pitney Bowes address validation) Salesforce.com a plus *What tools we use:* SharePoint JIRA/Confluence Microsoft Suite SQL and JAVA knowledge a huge plus Thanks Regards, *Vijay D* *Avani Business Park* 687 Lee Rd, Suite# 208, Rochester, NY 14606 Phone:585-643-1768| Fax:585-285-4133 Email: *vija...@avanitechsolutions.com vija...@avanitechsolutions.com* Web: *www.avanitechsolutions.com http://www.avanitechsolutions.com/* -- You received this message because you are subscribed to the Google Groups IT RECURITER group. To unsubscribe from this group and stop receiving emails from it, send an email to it-recuriter+unsubscr...@googlegroups.com. To post to this group, send email to it-recuriter@googlegroups.com. Visit this group at http://groups.google.com/group/it-recuriter. For more options, visit https://groups.google.com/d/optout.
Hi Urgently required Help Desk Support with Arkansas Court Expereince/ Little Rock, AR for 4 months contract -- Praveen
Please don’t change the subject line. Hi My name is *Praveen* and I am a technical recruiter with *Infotech Global, Inc*. Please find a position we currently have available with one of our direct client. I have included a description of the project below. This is a Position with *State Government Client* Please take a few moments to review, and let me know if this is something you might be interested in exploring further. If you are interested in learning more about this opportunity, please contact me at the number below or respond to this email ASAP. Please send me an updated Word Formatted resume. Should you not be interested in this particular position, we do have many other opportunities available that I would be happy to review with you. I look forward to hearing from you, and working with you in the future. Please feel free to call me at any time. You can also refer somebody if you think this is a good match for him the same will be highly appreciated. Req. Class: HDS : HDS 1 : A1 : SC2 *Requirement Details * Client Name: State of Arkansas Title/Role: AOC-2nd Help Desk Support 1 SC 2 Req. Status: Open No. of Openings: 1 No. Filled: 0 Region Description: *Requirement Description* Engagement Type: Contract Short Description: The Help Desk Support Agent will be responsible for diagnosing problems and troubleshooting end user problems with third party software in support of the statewide rollout of the case management system. This is not a networking position. Complete Description: The Administrative Office of the Courts (AOC) is the administrative arm of the Arkansas Supreme Court. The Court Information Services Division is responsible for providing technological support to the State’s courts, and is also responsible for the Arkansas Court Automation Project, a statewide initiative to automate case management in Arkansas courts. The Help Desk Support Agent will be part of a small, dynamic CIS Automation Project Team tasked with the state-wide roll-out of Contexte, a court case management system. This position will be primarily responsible for diagnosing problems and troubleshooting as well as maintaining professional and prompt real-time support to customers. Because of the dynamic structure of this Project Team, other duties may include assistance with training and testing efforts. Years of Experience:3 or more years field experience Education: 2 year college degree or equivalent technical study Role Description: All roles specified in SI 1 plus the following Provide support to customers via telephone, e-mail, etc. Identify, evaluate and prioritize customer problems and services. Utilize all technical resources to solve customer problems. Escalate unresolved calls to appropriate support staff or service group. Adhere to defined Help Desk procedures and standards. Participate in on-going training and departmental development. Maintain accurate records and call logs for management reporting. As needed, instruct end users in the appropriate use of reference materials Performs functional testing of the ACS Contexte software as related to preparation for training materials and other related responsibilities as required or assigned. Read and comprehend technical service manuals and publications. Detect and correct equipment errors. Prioritize and schedule own workload. Assist in coordination of changes, upgrades and new products. Manage and report time spent on all work activities. Complete assigned tasks. Strong communication skills; both written and spoken. Ability to work independently as well as part of a team environment. Ability to work under pressure is an essential function of the job. Anticipate and resolve issues specific to the team. Determine time estimates and schedule for own work and resolve issues in a timely manner. Identify and track issues, risks and action items. Basic knowledge of electrical/mechanical principles and basic electronics. Makes appropriate use of reference publications and diagnostic aids in resolving technical problems. Communicate accurate and useful status updates. Follow quality standards. Ability to work in a team environment Working Relationships The Help Desk Agent has regular contact with elected court officials and court staff throughout the state, department staff, other state agency/institutions personnel, clients/students, and personnel of regulated entities. Must maintain a high degree of integrity, decorum and respect for trainees at all times and possess the ability to communicate with court personnel at all levels. * Required / Desired Skills * *Skill Required / DesiredAmount of Experience* Excellent oral and written communication Required2 Years Software Help Desk Support Required
