Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

2012-12-02 Thread jim rawls
Mike, how do you get to preferences in adobe reader Xi? Jim

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of
Mike B.
Sent: Saturday, December 01, 2012 3:42 PM
To: Jaws-Users List
Subject: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

Hi All,

I have had a problem reading PDF files ever since I updated to Adobe XI. 
Well, I went into preferences  made the changes below  finally, Adobe is 
working again!  Hot damn!

For those who have had the same problem you can give these setting changes a 
try to see if they help.

On the Security Enhanced tab, I unchecked the options below.

Enable Protected Mode at startup, I unchecked this box.

Enable Enhanced Security, I unchecked this box.

Take care.
Mike
This email was sent from my, iBarstool.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

2012-12-02 Thread Janie Degenshein

try control  k



Keep Smiling,
Janie Degenshein
Happiness isn't having what you want, but wanting what you already have
Access Tech Consultant
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
Co-host of OTBS On The Bright Side
www.thruoureyes.org/brightside.html
jdege...@comcast.net
-Original Message- 
From: jim rawls

Sent: Sunday, December 02, 2012 11:30 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

Mike, how do you get to preferences in adobe reader Xi? Jim

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On 
Behalf Of

Mike B.
Sent: Saturday, December 01, 2012 3:42 PM
To: Jaws-Users List
Subject: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

Hi All,

I have had a problem reading PDF files ever since I updated to Adobe XI.
Well, I went into preferences  made the changes below  finally, Adobe is
working again!  Hot damn!

For those who have had the same problem you can give these setting changes a
try to see if they help.

On the Security Enhanced tab, I unchecked the options below.

Enable Protected Mode at startup, I unchecked this box.

Enable Enhanced Security, I unchecked this box.

Take care.
Mike
This email was sent from my, iBarstool.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


[JAWS-Users] 2nd try: JAWS with Systran? Other translators?

2012-12-02 Thread Paul Shallbetter
Hello all,

Asked this before, but I didn't get any replies.  

1.  Are there scripts for JAWS that will facilitate use of Systran 
Professional, an inline translation software?

1a.)  If no sc4ripts are available, does anyone have any tips for using Systran?

2.  If not, are there other translation programs which play nicely with JAWS?  

I am using Windows XP-SP3, JAWS 12 and JART on a 32 bit system.  

Thanks!  - Paul
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

2012-12-02 Thread Mike B.
Hi Jim,

Let me explain quickly about this change.  In AdobeX in the General tab the 
checkbox, Enable Protected Mode at startup, needs to be unchecked for Jaws 
to work correctly but, this checkbox is not
in the General tab in AdobeXI like it is in AdobeX, it's in the Security 
Enhanced tab. in AdobeXI

To open preferences do the following:

1. Find your AdobeXI shortcut on the desktop or in the start menu  press 
enter to open the Adobe main window.
2. You can get to preferences 2 ways from here.
A. While in the Adobe main window, press control + K to open preferences.
B. Or, press Alt + E, for the edit menu, arrow up to preferences  press 
enter.
3. In preferences, arrow up or down until you find the Security Enhanced tab 
 tab 1 time or, until you find the, Enable Protected Mode at startup 
checkbox  uncheck this box with the spacebar.
4. Tab to okay  press enter or spacebar to save your changes  close.
Hope this helps.

Take care.
Mike
This email was sent from my, iBarstool.

- Original Message - 
From: jim rawls
To: jaws-users-list@jaws-users.com
Sent: Sunday, December 02, 2012 8:30 AM
Subject: Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!


Mike, how do you get to preferences in adobe reader Xi? Jim

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On 
Behalf Of
Mike B.
Sent: Saturday, December 01, 2012 3:42 PM
To: Jaws-Users List
Subject: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

Hi All,

I have had a problem reading PDF files ever since I updated to Adobe XI.
Well, I went into preferences  made the changes below  finally, Adobe is
working again!  Hot damn!

For those who have had the same problem you can give these setting changes a
try to see if they help.

On the Security Enhanced tab, I unchecked the options below.

Enable Protected Mode at startup, I unchecked this box.

Enable Enhanced Security, I unchecked this box.

Take care.
Mike
This email was sent from my, iBarstool.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

2012-12-02 Thread Mike B.
Hi Again Jim,

1 other note.  While in the Security Enhanced tab, If you tab 1 more time 
to, Enable Enhanced Security, I unchecked this box but, if this box is left 
checked Adobe works just fine.

Take care.
Mike
This email was sent from my, iBarstool.

- Original Message - 
From: jim rawls
To: jaws-users-list@jaws-users.com
Sent: Sunday, December 02, 2012 8:30 AM
Subject: Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!


Mike, how do you get to preferences in adobe reader Xi? Jim

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On 
Behalf Of
Mike B.
Sent: Saturday, December 01, 2012 3:42 PM
To: Jaws-Users List
Subject: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

Hi All,

I have had a problem reading PDF files ever since I updated to Adobe XI.
Well, I went into preferences  made the changes below  finally, Adobe is
working again!  Hot damn!

For those who have had the same problem you can give these setting changes a
try to see if they help.

On the Security Enhanced tab, I unchecked the options below.

Enable Protected Mode at startup, I unchecked this box.

Enable Enhanced Security, I unchecked this box.

Take care.
Mike
This email was sent from my, iBarstool.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

2012-12-02 Thread jim rawls
Got it done and it works fine. Thanks Mike for the tip. 

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf 
Of
Mike B.
Sent: Sunday, December 02, 2012 11:33 AM
To: jaws-users-list@jaws-users.com
Subject: Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

Hi Again Jim,

1 other note.  While in the Security Enhanced tab, If you tab 1 more time 
to, Enable Enhanced Security, I unchecked this box but, if this box is left 
checked Adobe works just fine.

Take care.
Mike
This email was sent from my, iBarstool.

- Original Message - 
From: jim rawls
To: jaws-users-list@jaws-users.com
Sent: Sunday, December 02, 2012 8:30 AM
Subject: Re: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!


Mike, how do you get to preferences in adobe reader Xi? Jim

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On 
Behalf Of
Mike B.
Sent: Saturday, December 01, 2012 3:42 PM
To: Jaws-Users List
Subject: [JAWS-Users] Adobe XI Settings Changes, Adobe Works Again!

Hi All,

I have had a problem reading PDF files ever since I updated to Adobe XI.
Well, I went into preferences  made the changes below  finally, Adobe is
working again!  Hot damn!

For those who have had the same problem you can give these setting changes a
try to see if they help.

On the Security Enhanced tab, I unchecked the options below.

Enable Protected Mode at startup, I unchecked this box.

Enable Enhanced Security, I unchecked this box.

Take care.
Mike
This email was sent from my, iBarstool.
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


[JAWS-Users] Pausing and resumming a Youtube?

2012-12-02 Thread Vicky Vaughan
Hi, I found a helpful Youtube dealing with the iPhone and Voice Over, with some 
helpful tips.  I would like to pause it to make notes, as I am listening, but 
the Space Bar does not work. 

Does anyone know the Pause and resume commands?

Many thanks! Vicky
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Pausing and resumming a YouTube?

2012-12-02 Thread Alex Stone
Vicky, I'm an Iphone user, and I'm more than happy to help you with anything
you want. There are several lists for Iphone users which I'm very happy to
help you join. In fact I'm more than happy to give you my phone number so
you can text or I message me.
Cheers
Alex

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Vicky Vaughan
Sent: 03 December 2012 00:35
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Pausing and resumming a Youtube?

Hi, I found a helpful Youtube dealing with the iPhone and Voice Over, with
some helpful tips.  I would like to pause it to make notes, as I am
listening, but the Space Bar does not work. 

Does anyone know the Pause and resume commands?

Many thanks! Vicky
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


[JAWS-Users] Annoying announcement with I E.

2012-12-02 Thread Rich
Hi all,
 I have XP and 13.0 and I E 8.
Whenever I go to I E, I hear History, tree view,... number of items.
I'll hear a list of every web site or document that I have been on until the  
desired web page comes up.

Is there a way to keep the historyfrom coming up, or from announcing that 
list?

Thanks so much.

Rich
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


[JAWS-Users] Fw: Annoying I E announcement.

2012-12-02 Thread Rich

- Original Message - 
From: Rich 
To: rich hamel 
Sent: Sunday, December 02, 2012 9:50 PM
Subject: Annoying I E announcement.


Hi all,
 I have XP and 13.0 and I E 8.
Whenever I go to I E, I hear History, tree view,... number of items.
I'll hear a list of every web site or document that I have been on until the  
desired web page comes up.

Is there a way to keep the historyfrom coming up, or from announcing that 
list?

Thanks so much.

Rich
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Pausing and resumming a Youtube?

2012-12-02 Thread tim
The j rewinds, k stops, and l fast forward. Now you may have to do a 
insert + z and again when you want jaws control of the page.

It also don't work on the commercials but does on flash.

At 07:35 PM 12/2/2012, you wrote:
Hi, I found a helpful Youtube dealing with the iPhone and Voice 
Over, with some helpful tips.  I would like to pause it to make 
notes, as I am listening, but the Space Bar does not work.


Does anyone know the Pause and resume commands?

Many thanks! Vicky
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Pausing and resumming a YouTube?

2012-12-02 Thread Vicky Vaughan

Thank you Alex! Would you tell me the steps of IMessageing you?

I also am a new user of Skype, if you would prefer that. My skype is:
vicky.vaughan3

Thanks a lot! Vicky
- Original Message - 
From: Alex Stone alexstone...@btinternet.com

To: jaws-users-list@jaws-users.com
Sent: Sunday, December 02, 2012 7:45 PM
Subject: Re: [JAWS-Users] Pausing and resumming a YouTube?


Vicky, I'm an Iphone user, and I'm more than happy to help you with 
anything

you want. There are several lists for Iphone users which I'm very happy to
help you join. In fact I'm more than happy to give you my phone number so
you can text or I message me.
Cheers
Alex

-Original Message-
From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On
Behalf Of Vicky Vaughan
Sent: 03 December 2012 00:35
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Pausing and resumming a Youtube?

Hi, I found a helpful Youtube dealing with the iPhone and Voice Over, with
some helpful tips.  I would like to pause it to make notes, as I am
listening, but the Space Bar does not work.

Does anyone know the Pause and resume commands?

Many thanks! Vicky
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.2793 / Virus Database: 2634/5932 - Release Date: 12/02/12




For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Pausing and resumming a Youtube?

2012-12-02 Thread Janie Degenshein

Is it control p
just  a thought?
or tab to pause and maybe it would be there?
Would you give us the link to your find???



Keep Smiling,
Janie Degenshein
Happiness isn't having what you want, but wanting what you already have
Access Tech Consultant
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
Co-host of OTBS On The Bright Side
www.thruoureyes.org/brightside.html
jdege...@comcast.net
-Original Message- 
From: Vicky Vaughan

Sent: Sunday, December 02, 2012 7:35 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Pausing and resumming a Youtube?

Hi, I found a helpful Youtube dealing with the iPhone and Voice Over, with 
some helpful tips.  I would like to pause it to make notes, as I am 
listening, but the Space Bar does not work.


Does anyone know the Pause and resume commands?

Many thanks! Vicky
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Pausing and resumming a Youtube?

2012-12-02 Thread Vicky Vaughan
Thank you very much, the J, K and L, worked just as you said. I really 
apreciate your help!  Do you know, however, how to pause the youtube?


Again my sincerest Thanks! Vicky
- Original Message - 
From: tim z200...@gmail.com

To: jaws-users-list@jaws-users.com
Sent: Sunday, December 02, 2012 9:57 PM
Subject: Re: [JAWS-Users] Pausing and resumming a Youtube?


The j rewinds, k stops, and l fast forward. Now you may have to do a 
insert + z and again when you want jaws control of the page.

It also don't work on the commercials but does on flash.

At 07:35 PM 12/2/2012, you wrote:
Hi, I found a helpful Youtube dealing with the iPhone and Voice Over, with 
some helpful tips.  I would like to pause it to make notes, as I am 
listening, but the Space Bar does not work.


Does anyone know the Pause and resume commands?

Many thanks! Vicky
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.2793 / Virus Database: 2634/5932 - Release Date: 12/02/12




For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


[JAWS-Users] Importing Contacts

2012-12-02 Thread Nicole Valicia Thompson-Andrews
How do I import my contacts from my outlook address book into the Gmail 
website? I can't find a link to ad those contacts.
Emerging poet
Pen Name Mellissa Green
Budding novelist
tweet me



GreenNovelist

blog


www.theworldofyemora.wordpress.com

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Fw: Annoying I E announcement.

2012-12-02 Thread Mich
hit control h or control shift h and that should make it go away. hth. from 
Mich.
- Original Message - 
From: Rich rcha...@bellsouth.net

To: jaws-users-list@jaws-users.com
Sent: Sunday, December 02, 2012 9:51 PM
Subject: [JAWS-Users] Fw: Annoying I E announcement.




- Original Message - 
From: Rich

To: rich hamel
Sent: Sunday, December 02, 2012 9:50 PM
Subject: Annoying I E announcement.


Hi all,
I have XP and 13.0 and I E 8.
Whenever I go to I E, I hear History, tree view,... number of items.
I'll hear a list of every web site or document that I have been on until 
the  desired web page comes up.


Is there a way to keep the historyfrom coming up, or from announcing 
that list?


Thanks so much.

Rich
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/ 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


[JAWS-Users] Accessible Audio-sharing Sites

2012-12-02 Thread Nicole Valicia Thompson-Andrews
On 12/2/12, Rich rcha...@bellsouth.net wrote:

 - Original Message -
 From: Rich
 To: rich hamel
 Sent: Sunday, December 02, 2012 9:50 PM
 Subject: Annoying I E announcement.


 Hi all,
  I have XP and 13.0 and I E 8.
 Whenever I go to I E, I hear History, tree view,... number of items.
 I'll hear a list of every web site or document that I have been on until the
  desired web page comes up.

 Is there a way to keep the historyfrom coming up, or from announcing that
 list?

 Thanks so much.

 Rich
 For answers to frequently asked questions about this list visit:
 http://www.jaws-users.com/help/



-- 
Emerging poet, creator of the Yemoran universe  blog
www.theworldofyemora.wordpress.com
pen name Mellissa Green
budding fantasy mystery novelist.
Twitter GreenNovelist

What sites are Jaws compatable for audio-sharing files? I'm using Jaws
14 on a Windows Xp dsktop. My new laptop wil be Windows 7.

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Pausing and resumming a Youtube?

2012-12-02 Thread Pedro Romero

Hi Vicky.
You may wish to pull up your Youtube videos using Accessible Youtube so you 
can easily pause and resume the playing of the file.

The address is
http://www.povidi.com/yourtube/
Hope this helps.
Pete 



For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Pausing and resumming a Youtube?

2012-12-02 Thread Vicky Vaughan
Thank you all for helping me on managing the playing of a youtube. I was 
there by able to take down all the notes I wanted.


Sincerely, Vicky
- Original Message - 
From: Janie Degenshein jdege...@comcast.net

To: jaws-users-list@jaws-users.com
Sent: Sunday, December 02, 2012 10:07 PM
Subject: Re: [JAWS-Users] Pausing and resumming a Youtube?



Is it control p
just  a thought?
or tab to pause and maybe it would be there?
Would you give us the link to your find???



Keep Smiling,
Janie Degenshein
Happiness isn't having what you want, but wanting what you already have
Access Tech Consultant
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
Co-host of OTBS On The Bright Side
www.thruoureyes.org/brightside.html
jdege...@comcast.net
-Original Message- 
From: Vicky Vaughan

Sent: Sunday, December 02, 2012 7:35 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Pausing and resumming a Youtube?

Hi, I found a helpful Youtube dealing with the iPhone and Voice Over, with 
some helpful tips.  I would like to pause it to make notes, as I am 
listening, but the Space Bar does not work.


Does anyone know the Pause and resume commands?

Many thanks! Vicky
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.2793 / Virus Database: 2634/5932 - Release Date: 12/02/12




For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Pausing and resumming a Youtube?

2012-12-02 Thread Vicky Vaughan
The youtube I found is iPhone Voice Over Function for people with 
disabilities - YouTube


At the end of this youtube, it said for more information go to:
www.apple.com/accessibility/
I found this to be very helpful! Vicky

- Original Message - 
From: Janie Degenshein jdege...@comcast.net

To: jaws-users-list@jaws-users.com
Sent: Sunday, December 02, 2012 10:07 PM
Subject: Re: [JAWS-Users] Pausing and resumming a Youtube?



Is it control p
just  a thought?
or tab to pause and maybe it would be there?
Would you give us the link to your find???



Keep Smiling,
Janie Degenshein
Happiness isn't having what you want, but wanting what you already have
Access Tech Consultant
Facilitator of ECHO
(Eyes Closed Hearts Open)
President, National Federation of the Blind of New Jersey Senior Division
Co-host of OTBS On The Bright Side
www.thruoureyes.org/brightside.html
jdege...@comcast.net
-Original Message- 
From: Vicky Vaughan

Sent: Sunday, December 02, 2012 7:35 PM
To: jaws-users-list@jaws-users.com
Subject: [JAWS-Users] Pausing and resumming a Youtube?

Hi, I found a helpful Youtube dealing with the iPhone and Voice Over, with 
some helpful tips.  I would like to pause it to make notes, as I am 
listening, but the Space Bar does not work.


Does anyone know the Pause and resume commands?

Many thanks! Vicky
For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.2793 / Virus Database: 2634/5932 - Release Date: 12/02/12




For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


Re: [JAWS-Users] Pausing and resumming a Youtube?

2012-12-02 Thread Vicky Vaughan

Thank you Pete! I'll deffinately save this one.

Sincerely, Vicky
- Original Message - 
From: Pedro Romero phre...@comcast.net

To: jaws-users-list@jaws-users.com
Sent: Monday, December 03, 2012 12:09 AM
Subject: Re: [JAWS-Users] Pausing and resumming a Youtube?



Hi Vicky.
You may wish to pull up your Youtube videos using Accessible Youtube so 
you can easily pause and resume the playing of the file.

The address is
http://www.povidi.com/yourtube/
Hope this helps.
Pete

For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/


-
No virus found in this message.
Checked by AVG - www.avg.com
Version: 2013.0.2793 / Virus Database: 2634/5932 - Release Date: 12/02/12




For answers to frequently asked questions about this list visit:
http://www.jaws-users.com/help/