Re: [JAWS-Users] issues
Not sure about her specific situation but I have deleted large numbers of emails at one time and it can take quite a while for the process to complete and everything goes silent like a freeze but it really isn't. Just my experience for what it is worth. Wayne -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of David Whitehead Sent: Saturday, February 25, 2017 4:43 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] issues Hello; Yes, I did take a look at Sugar's machine, not sure why the change was made from pop3 to Imap, however, to rid of the over 10,000 Messages, you need to delete in block of messages. When you try the ctrl+a=select all, then shift+delete, jaws seems to freeze, then the computer freezes. If you do the ctrl+a=select all, then shift+delete, Just leave the computer, and see if the delete process will work. I may try this without jaws on. Not sure why the Microsoft disability changed your AT&T to the imap protocol. Statistics are like a bikini. What they reveal is suggestive, but what they conceal is vital. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, February 25, 2017 2:58 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] issues Sugar, The good news is that you are able to send. Your message reached the list. We don't know enough to understand why the change was made from POP3, so I'll assume you're stuck with these ten thousand messages. You'll need to sit back and figure out an organized approach. One thing I think I'd do is create one or more new folders in which to put the messages you want to save. In case you don't know, you create a folder by going into the list of folders and pressing shift-control-e. You tab through this dialog, typing a folder name in the appropriate edit field, etc. Then, as you go through the hordes of messages, you have a place or places for saving messages. Another idea is to figure out places or people who have sent messages you know you never bother with. Here, you could place focus at the message list and do a search with control-shift-f. Tab through this dialog for the criteria you want to use. When the search results are ready, JAWS will verbalize the notification. To delete these messages, press F6 to switch to the results, press control-a for all, then the delete key. Press the enter key to confirm. These are the thoughts off the top of my head. I'm sure others will have suggestions. If I can clarify anything, or if more specific questions come to your mind, please post again. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Sugar Sent: Saturday, February 25, 2017 1:52 PM To: jaws-users-list Subject: [JAWS-Users] issues Hello everyone With a humble spirit I am asking for some help For a while I have had issues with my POP3 and outlook. I use wimdows 7, jaws 14 and office 2010 on both desk top amd lap top.(Del) I was not able to receive e mails and I was able to send. However after asking and asking for help, trying to figure it out(I am not as tech smart..smile) callimg AT & T (my server) no help was givem because they are not familiar with talking screens. I at last called the disability line and they did help some but they changed my pop 3 to IMap on my desk top and now I have over 10,000 E mails to delete but I am recieving and if you all get this then I can send;however my incoming e mails are in the mist of all these e mails that have to be deleted. I kmow that I have these e mails because IMap has dropped all saved e mails from my server that I was not aware of.. frown So if amyome has any suggestions then please send them my way and I will try to find them. Thank you and sorry for the long post and patience. Sugar --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] issues
Please be a little more descriptive with your subject lines in the future. Thank you, Richard Q. Justice-list moderator jaws-users-list@jaws-users.com - Original Message - From: "Sugar" To: "jaws-users-list" Sent: Saturday, February 25, 2017 1:51 PM Subject: [JAWS-Users] issues Hello everyone With a humble spirit I am asking for some help For a while I have had issues with my POP3 and outlook. I use wimdows 7, jaws 14 and office 2010 on both desk top amd lap top.(Del) I was not able to receive e mails and I was able to send. However after asking and asking for help, trying to figure it out(I am not as tech smart..smile) callimg AT & T (my server) no help was givem because they are not familiar with talking screens. I at last called the disability line and they did help some but they changed my pop 3 to IMap on my desk top and now I have over 10,000 E mails to delete but I am recieving and if you all get this then I can send;however my incoming e mails are in the mist of all these e mails that have to be deleted. I kmow that I have these e mails because IMap has dropped all saved e mails from my server that I was not aware of.. frown So if amyome has any suggestions then please send them my way and I will try to find them. Thank you and sorry for the long post and patience. Sugar --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] issues
Hello; I also mentioned to Sugar, with all the messages within the inbox, you could possibly have a corrupted folder. There was over 30,000 messages when I looked at the computer yesterday. You need to also be careful, that the pst file, doesn't get to large. The error Sugar is receiving is, IMAP has encountered an error with Port 993 Error Code: 0x800CCCDB This error could mean a number of things, including corrupted folder. I think however what's happening is, when delete process is going on, messages are filtering into the inbox, and this causes an outlook freeze. You also may want to disconnect from the internet, then try to delete the messages. There will be no incoming, or, outgoing action. Hope this helps. Statistics are like a bikini. What they reveal is suggestive, but what they conceal is vital. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Dave Sent: Saturday, February 25, 2017 5:22 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] issues Sugar, To help in your deletion process, try sorting messages by sender and delete the obvious ones. Then sort by subject to help you find other groupings of mail to delete. I often do this when my collection gets too large. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Sugar" To: "jaws-users-list" Sent: Saturday, February 25, 2017 10:51 Subject: [JAWS-Users] issues Hello everyone With a humble spirit I am asking for some help For a while I have had issues with my POP3 and outlook. I use wimdows 7, jaws 14 and office 2010 on both desk top amd lap top.(Del) I was not able to receive e mails and I was able to send. However after asking and asking for help, trying to figure it out(I am not as tech smart..smile) callimg AT & T (my server) no help was givem because they are not familiar with talking screens. I at last called the disability line and they did help some but they changed my pop 3 to IMap on my desk top and now I have over 10,000 E mails to delete but I am recieving and if you all get this then I can send;however my incoming e mails are in the mist of all these e mails that have to be deleted. I kmow that I have these e mails because IMap has dropped all saved e mails from my server that I was not aware of.. frown So if amyome has any suggestions then please send them my way and I will try to find them. Thank you and sorry for the long post and patience. Sugar --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] issues
Hello; Yes, I did take a look at Sugar's machine, not sure why the change was made from pop3 to Imap, however, to rid of the over 10,000 Messages, you need to delete in block of messages. When you try the ctrl+a=select all, then shift+delete, jaws seems to freeze, then the computer freezes. If you do the ctrl+a=select all, then shift+delete, Just leave the computer, and see if the delete process will work. I may try this without jaws on. Not sure why the Microsoft disability changed your AT&T to the imap protocol. Statistics are like a bikini. What they reveal is suggestive, but what they conceal is vital. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Saturday, February 25, 2017 2:58 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] issues Sugar, The good news is that you are able to send. Your message reached the list. We don't know enough to understand why the change was made from POP3, so I'll assume you're stuck with these ten thousand messages. You'll need to sit back and figure out an organized approach. One thing I think I'd do is create one or more new folders in which to put the messages you want to save. In case you don't know, you create a folder by going into the list of folders and pressing shift-control-e. You tab through this dialog, typing a folder name in the appropriate edit field, etc. Then, as you go through the hordes of messages, you have a place or places for saving messages. Another idea is to figure out places or people who have sent messages you know you never bother with. Here, you could place focus at the message list and do a search with control-shift-f. Tab through this dialog for the criteria you want to use. When the search results are ready, JAWS will verbalize the notification. To delete these messages, press F6 to switch to the results, press control-a for all, then the delete key. Press the enter key to confirm. These are the thoughts off the top of my head. I'm sure others will have suggestions. If I can clarify anything, or if more specific questions come to your mind, please post again. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Sugar Sent: Saturday, February 25, 2017 1:52 PM To: jaws-users-list Subject: [JAWS-Users] issues Hello everyone With a humble spirit I am asking for some help For a while I have had issues with my POP3 and outlook. I use wimdows 7, jaws 14 and office 2010 on both desk top amd lap top.(Del) I was not able to receive e mails and I was able to send. However after asking and asking for help, trying to figure it out(I am not as tech smart..smile) callimg AT & T (my server) no help was givem because they are not familiar with talking screens. I at last called the disability line and they did help some but they changed my pop 3 to IMap on my desk top and now I have over 10,000 E mails to delete but I am recieving and if you all get this then I can send;however my incoming e mails are in the mist of all these e mails that have to be deleted. I kmow that I have these e mails because IMap has dropped all saved e mails from my server that I was not aware of.. frown So if amyome has any suggestions then please send them my way and I will try to find them. Thank you and sorry for the long post and patience. Sugar --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] issues
Sugar, To help in your deletion process, try sorting messages by sender and delete the obvious ones. Then sort by subject to help you find other groupings of mail to delete. I often do this when my collection gets too large. Dave Oregonian, woodworker, Engineer, Musician, and Pioneer - Original Message - From: "Sugar" To: "jaws-users-list" Sent: Saturday, February 25, 2017 10:51 Subject: [JAWS-Users] issues Hello everyone With a humble spirit I am asking for some help For a while I have had issues with my POP3 and outlook. I use wimdows 7, jaws 14 and office 2010 on both desk top amd lap top.(Del) I was not able to receive e mails and I was able to send. However after asking and asking for help, trying to figure it out(I am not as tech smart..smile) callimg AT & T (my server) no help was givem because they are not familiar with talking screens. I at last called the disability line and they did help some but they changed my pop 3 to IMap on my desk top and now I have over 10,000 E mails to delete but I am recieving and if you all get this then I can send;however my incoming e mails are in the mist of all these e mails that have to be deleted. I kmow that I have these e mails because IMap has dropped all saved e mails from my server that I was not aware of.. frown So if amyome has any suggestions then please send them my way and I will try to find them. Thank you and sorry for the long post and patience. Sugar --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] changing subscription option
Hi RYU, Click on the link below which is also at the bottom of every email from this list: http://www.jaws-users.com/help/ Navigate down the page, & click on the link below: http://jaws-users.com/mailman/listinfo/jaws-users-list_jaws-users.com Now towards the bottom of the page you'll find subscription options. You'll need your password. Take care. Mike Sent from my iBarstool. - Original Message - From: RYU To: jaws-users-list@jaws-users.com Sent: Saturday, February 25, 2017 12:06 PM Subject: [JAWS-Users] changing subscription option hi. can someone show me the way to change email subscription here. i don't see any link of email option to do so. SAYONARA! -- For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] changing subscription option
hi. can someone show me the way to change email subscription here. i don't see any link of email option to do so. SAYONARA! -- For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] issues
Sugar, The good news is that you are able to send. Your message reached the list. We don't know enough to understand why the change was made from POP3, so I'll assume you're stuck with these ten thousand messages. You'll need to sit back and figure out an organized approach. One thing I think I'd do is create one or more new folders in which to put the messages you want to save. In case you don't know, you create a folder by going into the list of folders and pressing shift-control-e. You tab through this dialog, typing a folder name in the appropriate edit field, etc. Then, as you go through the hordes of messages, you have a place or places for saving messages. Another idea is to figure out places or people who have sent messages you know you never bother with. Here, you could place focus at the message list and do a search with control-shift-f. Tab through this dialog for the criteria you want to use. When the search results are ready, JAWS will verbalize the notification. To delete these messages, press F6 to switch to the results, press control-a for all, then the delete key. Press the enter key to confirm. These are the thoughts off the top of my head. I'm sure others will have suggestions. If I can clarify anything, or if more specific questions come to your mind, please post again. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Sugar Sent: Saturday, February 25, 2017 1:52 PM To: jaws-users-list Subject: [JAWS-Users] issues Hello everyone With a humble spirit I am asking for some help For a while I have had issues with my POP3 and outlook. I use wimdows 7, jaws 14 and office 2010 on both desk top amd lap top.(Del) I was not able to receive e mails and I was able to send. However after asking and asking for help, trying to figure it out(I am not as tech smart..smile) callimg AT & T (my server) no help was givem because they are not familiar with talking screens. I at last called the disability line and they did help some but they changed my pop 3 to IMap on my desk top and now I have over 10,000 E mails to delete but I am recieving and if you all get this then I can send;however my incoming e mails are in the mist of all these e mails that have to be deleted. I kmow that I have these e mails because IMap has dropped all saved e mails from my server that I was not aware of.. frown So if amyome has any suggestions then please send them my way and I will try to find them. Thank you and sorry for the long post and patience. Sugar --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] issues
Hello Sugar! Well, if you want them, I guess have to go through one by one, just by listening to the subject line. Or select all (control A and press the delete key. Or, press shift + delete and they all go, where no man has gone before! HTH, Jorge -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Sugar Sent: Saturday, February 25, 2017 1:52 PM To: jaws-users-list Subject: [JAWS-Users] issues Hello everyone With a humble spirit I am asking for some help For a while I have had issues with my POP3 and outlook. I use wimdows 7, jaws 14 and office 2010 on both desk top amd lap top.(Del) I was not able to receive e mails and I was able to send. However after asking and asking for help, trying to figure it out(I am not as tech smart..smile) callimg AT & T (my server) no help was givem because they are not familiar with talking screens. I at last called the disability line and they did help some but they changed my pop 3 to IMap on my desk top and now I have over 10,000 E mails to delete but I am recieving and if you all get this then I can send;however my incoming e mails are in the mist of all these e mails that have to be deleted. I kmow that I have these e mails because IMap has dropped all saved e mails from my server that I was not aware of.. frown So if amyome has any suggestions then please send them my way and I will try to find them. Thank you and sorry for the long post and patience. Sugar --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] issues
I have the opposite problem with a similar issue. I'm using gmail and Thunderbird and w10. My pop protocol has suddenly switch to imap, and I'm having a heck of a time sending emails. Maria Campbell luc...@gmail.com Love and compassion are necessities, not luxuries. Without them, humanity cannot survive. --Dalai Lama On 2/25/2017 12:51 PM, Sugar wrote: Hello everyone With a humble spirit I am asking for some help For a while I have had issues with my POP3 and outlook. I use wimdows 7, jaws 14 and office 2010 on both desk top amd lap top.(Del) I was not able to receive e mails and I was able to send. However after asking and asking for help, trying to figure it out(I am not as tech smart..smile) callimg AT & T (my server) no help was givem because they are not familiar with talking screens. I at last called the disability line and they did help some but they changed my pop 3 to IMap on my desk top and now I have over 10,000 E mails to delete but I am recieving and if you all get this then I can send;however my incoming e mails are in the mist of all these e mails that have to be deleted. I kmow that I have these e mails because IMap has dropped all saved e mails from my server that I was not aware of.. frown So if amyome has any suggestions then please send them my way and I will try to find them. Thank you and sorry for the long post and patience. Sugar --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/ For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
[JAWS-Users] issues
Hello everyone With a humble spirit I am asking for some help For a while I have had issues with my POP3 and outlook. I use wimdows 7, jaws 14 and office 2010 on both desk top amd lap top.(Del) I was not able to receive e mails and I was able to send. However after asking and asking for help, trying to figure it out(I am not as tech smart..smile) callimg AT & T (my server) no help was givem because they are not familiar with talking screens. I at last called the disability line and they did help some but they changed my pop 3 to IMap on my desk top and now I have over 10,000 E mails to delete but I am recieving and if you all get this then I can send;however my incoming e mails are in the mist of all these e mails that have to be deleted. I kmow that I have these e mails because IMap has dropped all saved e mails from my server that I was not aware of.. frown So if amyome has any suggestions then please send them my way and I will try to find them. Thank you and sorry for the long post and patience. Sugar --- This email has been checked for viruses by Avast antivirus software. https://www.avast.com/antivirus For answers to frequently asked questions about this list visit: http://www.jaws-users.com/help/
Re: [JAWS-Users] Major computer issue after updating Jaws
The last update caused no issues here at all. -Original Message- From: Dale Alton Sent: Saturday, February 25, 2017 8:53 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Big surprise there Denver Dale -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Friday, February 24, 2017 5:07 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Well, I spoke to FS support and they as I figured were stumped. What they did suggest and what I'll probably do is to grab the drivers off Dell's website and manually install them with a thumb drive since I for whatever reason am not even getting an internet connection even though I'm hard wired to the router. I'll deal with the internet thing later if I can get sound back first. I may even run down to BestBuy and buy a cheap external soundcard just to see. So... Anyone have an suggestion on a cheap external sound card by the way? I might even try giving Microsoft accessibility a call over the weekend. The saga continues. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Friday, February 24, 2017 3:37 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Both numbers work. The 800 number is toll-free for anyone still paying for individual long-distance calls. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Friday, February 24, 2017 6:12 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Howdy, Freedom Scientific Tech Support: 1- 727-803-8600 Take care. Mike Sent from my iBarstool. - Original Message - From: Adrian Spratt To: jaws-users-list@jaws-users.com Sent: Friday, February 24, 2017 3:03 PM Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Can you call FS? 800-444-4443, follow the prompts. I think it's 2, then 1. They'll be closing for the weekend pretty soon. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Friday, February 24, 2017 5:02 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Update: After restarting my computer and waiting around an hour, the desktop came up. However, my sighted wife says that there's an error message having to do with the audio/sound application not being loaded. Following the prompts, though we are given the option to enable audio, this doesn't seem to occur. Nor am I able to connect to the Internet even though this machine is connected via an Ethernet cable. I've checked online and even someone on one of these lists recommended to uninstall audiodrivers in the device manager, and restart, but this doesn't seem as though it wouldn't work for me as again, I'm somehow no longer connected to the Internet. I also tried accessing system restore and am presented with an error message having to do with the audio property profile not being loaded and to check the event log etc. I've since tried rebooting and am again stuck on that original screen before the desktop. I wrote FS earlier, but who knows. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Friday, February 24, 2017 9:39 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Crist says he started the process form the downloaded installer. From that point of view, he did everything right. Crist, if you and your wife can arrange it, I think you need to call FS together. They need to know that installation of the current JAWS 18 caused this nightmare, and they will be eager to help. I'm guessing you somehow went into diagnostic mode instead of normal startup. I did this once when messing around with the MSConfig file, and I needed sighted expertise to get me out of it. My guess is that FS/VFO can do this for you. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mr. Ed Sent: Friday, February 24, 2017 11:56 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Hi, How did you update your Jaws? Did you go to the FS site and download the new update or did you just click on the dialog box when Jaws loaded and click yes to update? Just curious. Ed -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Friday, February 24, 2017 10:34 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws As I explained, the mach
Re: [JAWS-Users] Major computer issue after updating Jaws
Big surprise there Denver Dale -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Friday, February 24, 2017 5:07 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Well, I spoke to FS support and they as I figured were stumped. What they did suggest and what I'll probably do is to grab the drivers off Dell's website and manually install them with a thumb drive since I for whatever reason am not even getting an internet connection even though I'm hard wired to the router. I'll deal with the internet thing later if I can get sound back first. I may even run down to BestBuy and buy a cheap external soundcard just to see. So... Anyone have an suggestion on a cheap external sound card by the way? I might even try giving Microsoft accessibility a call over the weekend. The saga continues. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Friday, February 24, 2017 3:37 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Both numbers work. The 800 number is toll-free for anyone still paying for individual long-distance calls. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mike B. Sent: Friday, February 24, 2017 6:12 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Howdy, Freedom Scientific Tech Support: 1- 727-803-8600 Take care. Mike Sent from my iBarstool. - Original Message - From: Adrian Spratt To: jaws-users-list@jaws-users.com Sent: Friday, February 24, 2017 3:03 PM Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Can you call FS? 800-444-4443, follow the prompts. I think it's 2, then 1. They'll be closing for the weekend pretty soon. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Friday, February 24, 2017 5:02 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Update: After restarting my computer and waiting around an hour, the desktop came up. However, my sighted wife says that there's an error message having to do with the audio/sound application not being loaded. Following the prompts, though we are given the option to enable audio, this doesn't seem to occur. Nor am I able to connect to the Internet even though this machine is connected via an Ethernet cable. I've checked online and even someone on one of these lists recommended to uninstall audiodrivers in the device manager, and restart, but this doesn't seem as though it wouldn't work for me as again, I'm somehow no longer connected to the Internet. I also tried accessing system restore and am presented with an error message having to do with the audio property profile not being loaded and to check the event log etc. I've since tried rebooting and am again stuck on that original screen before the desktop. I wrote FS earlier, but who knows. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Adrian Spratt Sent: Friday, February 24, 2017 9:39 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Crist says he started the process form the downloaded installer. From that point of view, he did everything right. Crist, if you and your wife can arrange it, I think you need to call FS together. They need to know that installation of the current JAWS 18 caused this nightmare, and they will be eager to help. I'm guessing you somehow went into diagnostic mode instead of normal startup. I did this once when messing around with the MSConfig file, and I needed sighted expertise to get me out of it. My guess is that FS/VFO can do this for you. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Mr. Ed Sent: Friday, February 24, 2017 11:56 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws Hi, How did you update your Jaws? Did you go to the FS site and download the new update or did you just click on the dialog box when Jaws loaded and click yes to update? Just curious. Ed -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Cristóbal Sent: Friday, February 24, 2017 10:34 AM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Major computer issue after updating Jaws As I explained, the machine doesn't boot all the way. So can't do anything beyond this screen. -Original Message- From: JAWS-Users-List [mailto:jaws-users-list-boun...@jaws-users.com] On Behalf Of Nathaniel Kile Sent: Thursday, Feb
