Re: [JAWS-Users] Video intercept manager trouble
Hi, This may or may not solve the problem. I had a similar problem a couple of months ago using Jaws 8. There was a video intercept error and I could not re-install or uninstall the video intercept manager. After following various steps outlined in the knowledge base articles and uninstalling and reinstalling Jaws on my system, I had to call Freedom Scientific to resolve the problem. For whatever reason, there are some dll files that are not registered properly and I had to go in to the registry and delete many keys. I also had to manually register a number of dll files to correct the problem. Since I was doing this over the phone with a support technician, I did not have the time to record all the steps that were taken. According to the support technician I spoke with, it seems this is a known problem that sometimes occurs. It may take a call to Freedom Scientific to finally correct the problem. Ryan -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Brian Lee Sent: Sunday, December 30, 2007 3:14 PM To: jaws-users-list@jaws-users.com Subject: Re: [JAWS-Users] Video intercept manager trouble Hello Nicole, Here is a technical support notice published a few years ago by Freedom Scientific, but I think the steps should still be the same. I realize that DCM has greatly improved since the publishing of the tech article, but it shouldn't hurt to follow the procedure to see if it helps. If after following the steps shown in the notice you still have the video intercept problem, I would suggest that you uninstall the Freedom Scientific video intercept entry in the add/remove programs of the control panel. After doing so, do a repair on JAWS. Details of Selected Bulletin Bulletin Type: TSN Date Posted: 08/01/2003 Product Name: JAWS Version: Any Category: Video Short Description: When starting JAWS or MAGic, a message indicates that the application is not intercepting video. The program was working fine until recently. Problem: If you change your video display driver after you have already installed a Device Chaining Manager (DCM)-reliant product such as JAWS or MAGic, the program will be temporarily disabled. This is expected behavior for DCM-reliant products and is easy to resolve. Note: Your video drivers may have been changed for any number of reasons, including the following: * You may intentionally change your display driver due to an upgrade or new display adapter. * The Windows Automatic Update service may download updated display drivers for you to install. * Your computer's manufacturer may have updated drivers which are automatically installed without your knowledge. Updates may come from Dell or Sony, for instance. This notice applies to Windows NT, 2000, or XP environments. For more information about DCM, you can read the Microsoft article "An Introduction to Driver Chain Manager." Solution: Follow these steps to make JAWS or MAGic function correctly after receiving the video intercept error. You can use Windows Narrator and/or Magnifier (if available) to assist you in performing these steps. Press WINDOWS Key+U to access these utilities 1. In the dialog box that informs you about the video intercept problem, choose the Details button. 2. Use the arrow keys to select the Install Video Intercept radio button. 3. Press the TAB key to move to the Execute button, and then press the SPACEBAR. 4. Press ALT+F4 to close the Video Intercept dialog box. 5. Restart your computer. JAWS and MAGic should now work correctly. Take care. Brian Lee [EMAIL PROTECTED] - Original Message - From: "Nicole Andrews" <[EMAIL PROTECTED]> To: Sent: Sunday, December 30, 2007 9:48 AM Subject: [JAWS-Users] Video intercept manager trouble > > I'm having with my video intercept manager. It keeps asking for install > after I reboot my windows xp desktop. I have i intell. I just had a new > driver installed, thinking that would solve the issue, since that is what > Freedom scientific told me to do. It didn't help. I'm running Jaws 8. > _ > Get the power of Windows + Web with the new Windows Live. > http://www.windowslive.com?ocid=TXT_TAGHM_Wave2_powerofwindows_122007 > Visit the JAWS Users List home page at: > http://www.jaws-users.com > Address for the list archives: > http://www.mail-archive.com/jaws-users-list@jaws-users.com > To post to this group, send email to > jaws-users-list@jaws-users.com > To unsubscribe from this group, send an email to > [EMAIL PROTECTED] > For help from Mailman with your account Put the word help in the subject > or body of a blank message to: > [EMAIL PROTECTED] > Use the following form in order to contact the management team > http://www.jaws-users.com/managers.php > If you wish to join the Blind Computing list send a bl
Re: [JAWS-Users] Video intercept manager trouble
Hello Nicole, Here is a technical support notice published a few years ago by Freedom Scientific, but I think the steps should still be the same. I realize that DCM has greatly improved since the publishing of the tech article, but it shouldn't hurt to follow the procedure to see if it helps. If after following the steps shown in the notice you still have the video intercept problem, I would suggest that you uninstall the Freedom Scientific video intercept entry in the add/remove programs of the control panel. After doing so, do a repair on JAWS. Details of Selected Bulletin Bulletin Type: TSN Date Posted: 08/01/2003 Product Name: JAWS Version: Any Category: Video Short Description: When starting JAWS or MAGic, a message indicates that the application is not intercepting video. The program was working fine until recently. Problem: If you change your video display driver after you have already installed a Device Chaining Manager (DCM)-reliant product such as JAWS or MAGic, the program will be temporarily disabled. This is expected behavior for DCM-reliant products and is easy to resolve. Note: Your video drivers may have been changed for any number of reasons, including the following: * You may intentionally change your display driver due to an upgrade or new display adapter. * The Windows Automatic Update service may download updated display drivers for you to install. * Your computer's manufacturer may have updated drivers which are automatically installed without your knowledge. Updates may come from Dell or Sony, for instance. This notice applies to Windows NT, 2000, or XP environments. For more information about DCM, you can read the Microsoft article "An Introduction to Driver Chain Manager." Solution: Follow these steps to make JAWS or MAGic function correctly after receiving the video intercept error. You can use Windows Narrator and/or Magnifier (if available) to assist you in performing these steps. Press WINDOWS Key+U to access these utilities 1. In the dialog box that informs you about the video intercept problem, choose the Details button. 2. Use the arrow keys to select the Install Video Intercept radio button. 3. Press the TAB key to move to the Execute button, and then press the SPACEBAR. 4. Press ALT+F4 to close the Video Intercept dialog box. 5. Restart your computer. JAWS and MAGic should now work correctly. Take care. Brian Lee [EMAIL PROTECTED] - Original Message - From: "Nicole Andrews" <[EMAIL PROTECTED]> To: Sent: Sunday, December 30, 2007 9:48 AM Subject: [JAWS-Users] Video intercept manager trouble > > I'm having with my video intercept manager. It keeps asking for install > after I reboot my windows xp desktop. I have i intell. I just had a new > driver installed, thinking that would solve the issue, since that is what > Freedom scientific told me to do. It didn't help. I'm running Jaws 8. > _ > Get the power of Windows + Web with the new Windows Live. > http://www.windowslive.com?ocid=TXT_TAGHM_Wave2_powerofwindows_122007 > Visit the JAWS Users List home page at: > http://www.jaws-users.com > Address for the list archives: > http://www.mail-archive.com/jaws-users-list@jaws-users.com > To post to this group, send email to > jaws-users-list@jaws-users.com > To unsubscribe from this group, send an email to > [EMAIL PROTECTED] > For help from Mailman with your account Put the word help in the subject > or body of a blank message to: > [EMAIL PROTECTED] > Use the following form in order to contact the management team > http://www.jaws-users.com/managers.php > If you wish to join the Blind Computing list send a blank email to the > following address: > [EMAIL PROTECTED] Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/jaws-users-list@jaws-users.com To post to this group, send email to jaws-users-list@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
Re: [JAWS-Users] Video intercept manager trouble
I had this same problem with a laptop. I sent a detailed question to JAWS Tech-Support, and I got back a very helpful answer. The solution was very complicated, and I could not have made the changes I needed to make without assistance from a Techie. Try submitting a written question rather than simply talking to someone on the phone. Be sure to give an exact description of what type and model of computer you are using and an exact description of the operating system. -Original Message- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Nicole Andrews Sent: Sunday, December 30, 2007 9:49 AM To: jaws-users-list@jaws-users.com Subject: [JAWS-Users] Video intercept manager trouble I'm having with my video intercept manager. It keeps asking for install after I reboot my windows xp desktop. I have i intell. I just had a new driver installed, thinking that would solve the issue, since that is what Freedom scientific told me to do. It didn't help. I'm running Jaws 8. _ Get the power of Windows + Web with the new Windows Live. http://www.windowslive.com?ocid=TXT_TAGHM_Wave2_powerofwindows_122007 Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/jaws-users-list@jaws-users.com To post to this group, send email to jaws-users-list@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED] Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/jaws-users-list@jaws-users.com To post to this group, send email to jaws-users-list@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
[JAWS-Users] Video intercept manager trouble
I'm having with my video intercept manager. It keeps asking for install after I reboot my windows xp desktop. I have i intell. I just had a new driver installed, thinking that would solve the issue, since that is what Freedom scientific told me to do. It didn't help. I'm running Jaws 8. _ Get the power of Windows + Web with the new Windows Live. http://www.windowslive.com?ocid=TXT_TAGHM_Wave2_powerofwindows_122007 Visit the JAWS Users List home page at: http://www.jaws-users.com Address for the list archives: http://www.mail-archive.com/jaws-users-list@jaws-users.com To post to this group, send email to jaws-users-list@jaws-users.com To unsubscribe from this group, send an email to [EMAIL PROTECTED] For help from Mailman with your account Put the word help in the subject or body of a blank message to: [EMAIL PROTECTED] Use the following form in order to contact the management team http://www.jaws-users.com/managers.php If you wish to join the Blind Computing list send a blank email to the following address: [EMAIL PROTECTED]
