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----- Original Message ----- 
From: "dinesh thole" <[EMAIL PROTECTED]>
To: <[EMAIL PROTECTED]>
Cc: <jaws-users-list@jaws-users.com>
Sent: Sunday, May 25, 2008 2:41 AM
Subject: [JAWS-Users] sound recording problem with hp's dv 6000 
serieslaptops


Hello friends, I am dinesh thole from pune.
I have a hp dv6516tx laptop with windows vista.
from the time I have purchased the laptop, I am facing sound recording 
problem on the laptop.
the problem is, the recording done on the laptop is not clear
There is humming noise in the baground, after the recorded file is played.

There is disturbance in recording.

This problem is there, whether I do the recording using the internal mike or 
a hai quality external mike.

I took the laptop to the service centre and they took the following actions 
under the guidance of hp's technical support.

1. They restored the laptop to the factory condition by reinstalling windows 
vista home premium through the recovery disks.

They also installed all the latest bios and the audio drivers, and all other 
drivers.

they checked the various microphone settings in the realtek high definition 
audio options in the control panel.

2. they changed the display panel on which the internal mike is placed.

3. they changed the motherboard on which the realtek high definition audio 
chip is there.

4. they compared the recording with hp dv2000 model, which has the conecsant 
audio chip.

the recording quality was very good on the dv 2000 model which has the 
conecsant audio chip as compared with my laptop.

similar problem was there when they checked with the other laptop of the 
same series which had the realtek chip.

hp's service center gave me a service report saying that it is a common 
problem with this series laptops.

the senior technical people are saying that this is the limitation of the 
laptop, and we can not do anything.

according to me, there is a problem with the realtek high definition audio 
chip which they are providing with the hp dv6000 series laptops.

that is why not only my laptop, but all other laptops in the dv6000 series 
are also having this problem.

since I need to do audio recording everyday, I am at a disadvantage after 
buying this laptop.

 I did not know about this problem before buying this laptop. otherwise I 
would have bought any other model.

hp is not ready to do anything for me in this case even though there is a 
manufacturing defect in the dv6000 series notebooks.

for trial, I recorded on soni, dell, compack  laptops. but no laptop is 
having such recording problem and the recording quality was very good on 
these laptops.

I want to know if any of you is facing this kind of problem with the hp 
laptop.

also I would like the advice of the members on this list regarding this 
matter, and what can I do further.

my laptop is in the warranty period.

also if advisable, I am ready to take this matter to the consumer court, 
because just like me, I do not want other members to suffer after investing 
good amount of money on these hp laptops.

so any of you are planning to purchase a hp laptop of the dv 6000 series, 
and which has the realtek high definition audio chip, and if you are going 
to use it for recording, then please check the laptop carefully. and if 
possible, please select other model.

I request all the members to give me your valuable opinion and advice on 
this matter at the earliest.

thanking you all.

warm regards.

dinesh thole.

email: [EMAIL PROTECTED]

mobile: 9922942801.

skype id: dinesh.thole








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