Re: can not close Jira issue

[Oleg Nenashev]

Looks to be resolved according to "pretty sure this is now working" and the 
Jira status
 
On Monday, July 6, 2020 at 4:23:32 PM UTC+2, James Nord wrote:
>
> Hi all,
>
> for some reason I can not close some specific Jira issues (other issues 
> are fine)?
> anything in the following filter seems like it can not change state : 
> https://issues.jenkins-ci.org/browse/JENKINS-61646?jql=summary%20~%20%22attempt%20reconnect%22%20and%20component%20%3D%20kubernetes-credentials-provider-plugin%20
>  
> 
>
>  Anyone any ideas - the workflow implies that all states can go to all 
> states.
>

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Re: unable to transition Jira issue(s)

[James Nord]

Thanks all for the tips.

bulk moving the issues to the TEST project and back fixed it.

/James

On Monday, 6 July 2020 15:57:13 UTC+1, Mark Waite wrote:
>
> I saw the same problem with several issues that had been created when Jira 
> was having serious issues (disc space, etc.).  My ugly workaround was to 
> use "Move" to change the issue from one project to another, then use "Move" 
> again to change it back.  When it came back to the same project, it could 
> then have its state changed and it behaved like a normal Jira issue.
>
> If you want me to apply that technique to the specific issue, let me know.
>
> On Mon, Jul 6, 2020 at 8:43 AM Devin Nusbaum  > wrote:
>
>> In my experience, this happens when someone tries to file a new issue 
>> while Jira is having problems. Jira reports that the issue couldn’t be 
>> created, so users try to submit the form again, and once the problem with 
>> Jira is resolved all of the submissions show up as duplicate issues where 
>> the status is broken and can’t be modified. What I normally do is clone one 
>> of the duplicates to get a new issue that isn’t broken, and then file an 
>> INFRA ticket asking admins to delete all of the duplicates. See 
>> https://issues.jenkins-ci.org/browse/INFRA-2581 as an example.
>>
>> On Jul 6, 2020, at 10:26, James Nord > 
>> wrote:
>>
>> Hi all,
>>
>> for some reason I can not close some specific Jira issues (other issues 
>> are fine)?
>> anything in the following query seems like it can not change state : 
>> https://issues.jenkins-ci.org/browse/JENKINS-61646?jql=summary%20~%20%22attempt%20reconnect%22%20and%20component%20%3D%20kubernetes-credentials-provider-plugin%20
>>  
>> 
>>  
>> 
>>
>> /James
>>
>> -- 
>> You received this message because you are subscribed to the Google Groups 
>> "Jenkins Developers" group.
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>> https://groups.google.com/d/msgid/jenkinsci-dev/e7bf1ce7-1f61-4728-8cbc-b7d02b8294e4o%40googlegroups.com
>>  
>> 
>> .
>>
>>
>> -- 
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>>  
>> 
>> .
>>
>

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Re: unable to transition Jira issue(s)

[Mark Waite]

I saw the same problem with several issues that had been created when Jira
was having serious issues (disc space, etc.).  My ugly workaround was to
use "Move" to change the issue from one project to another, then use "Move"
again to change it back.  When it came back to the same project, it could
then have its state changed and it behaved like a normal Jira issue.

If you want me to apply that technique to the specific issue, let me know.

On Mon, Jul 6, 2020 at 8:43 AM Devin Nusbaum  wrote:

> In my experience, this happens when someone tries to file a new issue
> while Jira is having problems. Jira reports that the issue couldn’t be
> created, so users try to submit the form again, and once the problem with
> Jira is resolved all of the submissions show up as duplicate issues where
> the status is broken and can’t be modified. What I normally do is clone one
> of the duplicates to get a new issue that isn’t broken, and then file an
> INFRA ticket asking admins to delete all of the duplicates. See
> https://issues.jenkins-ci.org/browse/INFRA-2581 as an example.
>
> On Jul 6, 2020, at 10:26, James Nord  wrote:
>
> Hi all,
>
> for some reason I can not close some specific Jira issues (other issues
> are fine)?
> anything in the following query seems like it can not change state :
> https://issues.jenkins-ci.org/browse/JENKINS-61646?jql=summary%20~%20%22attempt%20reconnect%22%20and%20component%20%3D%20kubernetes-credentials-provider-plugin%20
> 
> 
>
> /James
>
> --
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> 
> .
>
>
> --
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> 
> .
>

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Re: unable to transition Jira issue(s)

[Devin Nusbaum]

In my experience, this happens when someone tries to file a new issue while 
Jira is having problems. Jira reports that the issue couldn’t be created, so 
users try to submit the form again, and once the problem with Jira is resolved 
all of the submissions show up as duplicate issues where the status is broken 
and can’t be modified. What I normally do is clone one of the duplicates to get 
a new issue that isn’t broken, and then file an INFRA ticket asking admins to 
delete all of the duplicates. See 
https://issues.jenkins-ci.org/browse/INFRA-2581 
 as an example.

> On Jul 6, 2020, at 10:26, James Nord  wrote:
> 
> Hi all,
> 
> for some reason I can not close some specific Jira issues (other issues are 
> fine)?
> anything in the following query seems like it can not change state : 
> https://issues.jenkins-ci.org/browse/JENKINS-61646?jql=summary%20~%20%22attempt%20reconnect%22%20and%20component%20%3D%20kubernetes-credentials-provider-plugin%20
>  
> 
>  
> 
> /James
> 
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> .
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>  
> .

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unable to transition Jira issue(s)

[James Nord]

Hi all,

for some reason I can not close some specific Jira issues (other issues are 
fine)?
anything in the following query seems like it can not change state : 
https://issues.jenkins-ci.org/browse/JENKINS-61646?jql=summary%20~%20%22attempt%20reconnect%22%20and%20component%20%3D%20kubernetes-credentials-provider-plugin%20
 


/James

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