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On May 21, 12:13 pm, Ankur <[EMAIL PROTECTED]> wrote: > Hi All, > > I just found a link which seems to be quite informative about CRM. > > Just try the link below to have a look at it. > > http://www.quazen.com/Business/Management/Introduction-to-CRM.25530 > > This contains the basics of CRM. I really loved this article. > > Thanks, > Ankur