[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[Sarah via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

--- Comment #13 from Sarah  ---
(In reply to Sarah from comment #12)
> (In reply to Boudewijn Rempt from comment #11)
> > Hi Sarah,
> > 
> > What is your exact monitor configuration and resolution?
> 
> Hi
> 
> I have two monitors. My main monitor has a resolution of 1920 x 1080, this
> is the monitor the tablet is configured to respond to (specifically I have
> been told that the tablet is mapped to monitor 1 only - which is not the
> TV). My other monitor is an older widescreen TC, the resolution is 1280 x
> 720. So I am dual screening I think.
> 
> Thanks for the speedy reply!

Sorry widescreen TV not TC. Silly me!

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[Sarah via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

--- Comment #12 from Sarah  ---
(In reply to Boudewijn Rempt from comment #11)
> Hi Sarah,
> 
> What is your exact monitor configuration and resolution?

Hi

I have two monitors. My main monitor has a resolution of 1920 x 1080, this is
the monitor the tablet is configured to respond to (specifically I have been
told that the tablet is mapped to monitor 1 only - which is not the TV). My
other monitor is an older widescreen TC, the resolution is 1280 x 720. So I am
dual screening I think.

Thanks for the speedy reply!

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[Boudewijn Rempt via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

--- Comment #11 from Boudewijn Rempt  ---
Hi Sarah,

What is your exact monitor configuration and resolution?

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[Boudewijn Rempt via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

--- Comment #10 from Boudewijn Rempt  ---
Comment on attachment 99139
  --> https://bugs.kde.org/attachment.cgi?id=99139
Krita debug file when attempting to use Trust Tablet TB7300

Looks like the driver is reporting nonsense:

005422.66714478[6312] krita.tabletlog: lc.lcInExtX = 65535
005522.66719818[6312] krita.tabletlog: lc.lcInExtY = 65535

And puts the good data here, instead:

006022.66758728[6312] krita.tabletlog: lc.lcSysOrgX = 0
006122.66767120[6312] krita.tabletlog: lc.lcSysOrgY = 0
006222.66775894[6312] krita.tabletlog: lc.lcSysExtX = 3200
006322.66781998[6312] krita.tabletlog: lc.lcSysExtY = 1080

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[Sarah via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

--- Comment #9 from Sarah  ---
Created attachment 99139
  --> https://bugs.kde.org/attachment.cgi?id=99139=edit
Krita debug file when attempting to use Trust Tablet TB7300

Krita debug file when attempting to use Trust Tablet TB7300 on latest 3.0
release. Thanks! <3 :D

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[Sarah via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

Sarah  changed:

   What|Removed |Added

 CC||slg...@hotmail.co.uk

--- Comment #8 from Sarah  ---
(In reply to Boudewijn Rempt from comment #7)
> Okay, so you didn't get a backtrace when testing the -dbg build?

Hello.  I think I have the same sort of problem. I use a Trust TB7300 (so old
it's not even sold anymore but old faithful still works! But I understand you
probably might not be able to do testing yourself <3) 

It didn't work on 2.7-2.9 releases but the Version: 3.1 Alpha (git be 28b 1b)
it works! YAY! I tried the most recent 'bleeding' release announced on FB
18/05/16. Again it works fine until I touch the pen to the tablet whereupon
Krita immediately crashes. My partner found out how to do a bug report and I
will attach it to this message just as soon as I work out how to.

Thanks for making such a wonderful art programme which has meant I can pursue
my hobby btw! It really is wonderful!

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[Boudewijn Rempt via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

--- Comment #7 from Boudewijn Rempt  ---
Okay, so you didn't get a backtrace when testing the -dbg build?

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

--- Comment #6 from adrianodive...@hotmail.fr ---
Created attachment 98969
  --> https://bugs.kde.org/attachment.cgi?id=98969=edit
Tablet DebugView file

here's the .LOG file

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[Boudewijn Rempt via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

Boudewijn Rempt  changed:

   What|Removed |Added

 Resolution|WAITINGFORINFO  |---
 Status|NEEDSINFO   |UNCONFIRMED

--- Comment #5 from Boudewijn Rempt  ---
Okay, thanks for checking. Could you try to get a tablet log for us
(https://docs.krita.org/KritaFAQ#Tablets) and check if
http://files.kde.org/krita/3/windows/devbuilds/krita-3.0-Beta-master-d330a4a-x64-dbg.zip
produces a backtrace?

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

--- Comment #4 from adrianodive...@hotmail.fr ---
I checked it, it works fine at first but crashes 2min later

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[krita] [Bug 362948] [PERITAB] Krita crashes if I touch the tablet with the pen

[Boudewijn Rempt via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=362948

Boudewijn Rempt  changed:

   What|Removed |Added

Version|unspecified |2.9.11
Summary|Krita crashes if I touch|[PERITAB] Krita crashes if
   |the tablet with the pen |I touch the tablet with the
   ||pen
 Resolution|--- |WAITINGFORINFO
  Component|general |tablet support
 Status|UNCONFIRMED |NEEDSINFO
 CC||b...@valdyas.org

--- Comment #3 from Boudewijn Rempt  ---
Could you check with the 3.0 beta? Your brand of tablet is very obscure and we
don't have hardware to test with, but it sounds like the same problem Trust and
Genius tablets give.

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