[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Eridani Rodríguez]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #23 from Eridani Rodríguez  ---
Forgot my system info:

Operating System: KDE neon 5.20
KDE Plasma Version: 5.20.3
KDE Frameworks Version: 5.76.0
Qt Version: 5.15.1
Kernel Version: 5.4.0-54-generic
OS Type: 64-bit
Processors: 4 × Intel® Core™ i5-4670 CPU @ 3.40GHz
Memory: 15.6 GiB of RAM
Graphics Processor: GeForce GTX 1060 3GB/PCIe/SSE2

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Eridani Rodríguez]

https://bugs.kde.org/show_bug.cgi?id=366238

Eridani Rodríguez  changed:

   What|Removed |Added

 CC||eridanired...@yahoo.com.mx

--- Comment #22 from Eridani Rodríguez  ---
Created attachment 133704
  --> https://bugs.kde.org/attachment.cgi?id=133704=edit
akonadi console kimap logs

I'm experiencing this problem with an account from my local ISP, akonadi can
see the IMAP folder, how many messages are on them, see the discrepancy between
message count on the server and local copies, tries to fetch them but won't
fetch a thing at the end, no feedback either, other mail accounts from popular
services (google, yahoo, etc.) work well by the way. This problematic account
can be synced in Thunderbird but not on Kmail (Trojita failed too), I've
attached the kimap.log files from my test conducted as explained a few comments
above.

As after reading the logs it doesn't seem to be any specially helpful info on
them at least to my untrained eye, I'll be able to conduct more testing if
guided. Also, can provide login credentials for this account if needed.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Krzysztof Dubowik]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #21 from Krzysztof Dubowik  ---
Even if folder names character encoding would be a problem "INBOX" folder
should work fine, right?

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Christoph Feck]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #20 from Christoph Feck  ---
Could it be related to translations/encoding? I see both IMAP folder names from
logs in comment #16 and comment #13 have non-ASCII characters.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Krzysztof Dubowik]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #19 from Krzysztof Dubowik  ---
Is anyone looking at this bug?

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Krzysztof Dubowik]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #18 from Krzysztof Dubowik  ---
Problem still there in 5.7.3 (Kubuntu 18.04)

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Krzysztof Dubowik]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #17 from Krzysztof Dubowik  ---
Created attachment 111480
  --> https://bugs.kde.org/attachment.cgi?id=111480=edit
akonadi console debugger log

Does the akonadi console debug output help at all?

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Krzysztof Dubowik]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #16 from Krzysztof Dubowik  ---
Created attachment 111479
  --> https://bugs.kde.org/attachment.cgi?id=111479=edit
akonadi test instance logs

I still have this problem using kmail2 5.5.3 (from Kubuntu 17.10). Akonadi test
instance logs attached.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Christoph Feck]

https://bugs.kde.org/show_bug.cgi?id=366238

Christoph Feck  changed:

   What|Removed |Added

 Status|NEEDSINFO   |UNCONFIRMED
 Resolution|WAITINGFORINFO  |---

--- Comment #15 from Christoph Feck  ---
Thanks for the update; changing status.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[bugzilla_noreply]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #14 from franz-joseph.barth...@kabelmail.de ---
I started to generate the requested files on my different systems.
Now I can observe the following behavior.

I operate openSUSE Leap 42.3, Leap 42.2 and tumbleweed on a Linux laptop.
Furthermore, KMail client E14, see
https://mirror.kolabenterprise.com/pub/upload/windows/Kontact-E14-LATEST.exe,
on two different Windows 10 desktops.

Previously, all installations failed to fetch mails from imap.kabelmail.de.
The sub-folders of the account where detected but never filled with mails as 
outlined in the bug report. This behavior was consistently observed over years
on Leap 42.2, tumbleweed, and Windows until early July 2017. Thus, I always
used the POP3 version to retrieve the mails from this server. 

Now, after the holiday season, the mails are fetched on all systems (Linux and
Windows). But due to the improvement on Windows using KDE 4.13.0.24, I assume
that the server running imap.kabelmail.de was updated at any time this summer
to a new version. I do not believe any longer that some Linux client running
KDEPIM  is responsible. This also explains, why this bug has not been erased by
KDEPIM developers.

Thus, I could only provide protocols from positively working examples.
Are these still interesting?

Nevertheless, I like to thank you for all the time and effort in running and 
improving KDEPIM.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[bugzilla_noreply]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #13 from bugs.kde.or...@gcth.net ---
Created attachment 107710
  --> https://bugs.kde.org/attachment.cgi?id=107710=edit
kimap logs from test akonadi instance

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Daniel Vrátil]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #12 from Daniel Vrátil  ---
Please run the following commands from a terminal:

export KIMAP_LOGFILE=/tmp/kimap.log
akonadictl --instance test start

(using the --instance test switch ensures that anything we do will be
completely isolated from your main Akonadi setup).

Then start the Akonadi Console, and select the "test" instance. Use the
"Agents" tab to add a new IMAP resource and configure it to the server that
does not work and try to synchronize it.

Afterwards, you can run "akonadictl --instance test stop" in the terminal.

Now there should have a few /tmp/kimap.log.XXX files - make sure they don't
contain any sensitive information and attach them here, or send them to me
privately. The files contain logs of raw IMAP communication between the IMAP
resource and the IMAP server, hopefully, with that information, I'll be able to
figure out what our implementation does not like about those IMAP servers :)

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[bugzilla_noreply]

https://bugs.kde.org/show_bug.cgi?id=366238

bugs.kde.or...@gcth.net changed:

   What|Removed |Added

 CC||bugs.kde.or...@gcth.net

--- Comment #11 from bugs.kde.or...@gcth.net ---
I have several IMAP accounts in my KMail. I have migrated from kmail4 to
kmail5, and some of them stopped working, as in the bug description. There are
two accounts from one provider (interia.pl), and a few from other providers,
and only the first provider has stopped working. It has the following IMAP
flags:

IMAP4REV1 UIDPLUS CHILDREN ID XLIST NAMESPACE IDLE AUTH=PLAIN

While others (on dovecot) has more:

IMAP4REV1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY
THREAD=REFERENCES THREAD=REFS MULTIAPPEND UNSELECT CHILDREN NAMESPACE UIDPLUS
LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN
CONTEXT=SEARCH LIST-STATUS SPECIAL-USE

I tried updating to 17.08 RC but this has not helped.

Tried clearing cache, changing auth method, nothing helped.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[bugzilla_noreply]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #10 from franz-joseph.barth...@kabelmail.de ---
I installed akonadicontrol on opensuse leap 42.3 using KDE Applications
17.04.3.
Furthermore, in akonadicontrol / browser for the IMAP account the command
'Clear Akonadi Cache' and finally, 'akonadictl restart'.

The following error message has been issued for the relevant
akonadi_imap_resource_4, i.e. the IMAP account of KabelMail:

Connecting to deprecated signal
QDBusConnectionInterface::serviceOwnerChanged(QString,QString,QString)
org.kde.pim.akonadicontrol: "AgentManager::agentInstanceSynchronizeCollection" 
Agent instance  "akonadi_imap_resource_4"  has no resource interface!
org.kde.pim.akonadiserver: "Cannot connect to agent instance with identifier
'akonadi_imap_resource_4', error message: ''"

What kind of information do you need furthermore to judge on the issue?

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Tobias Berner]

https://bugs.kde.org/show_bug.cgi?id=366238

Tobias Berner  changed:

   What|Removed |Added

 CC||tcber...@gmail.com

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Krzysztof Dubowik]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #9 from Krzysztof Dubowik  ---
Changing to Cleartext does not solve the problem.
Why is it bug only "normal". It makes Kmail completely useless.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Sven Klomp]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #8 from Sven Klomp  ---
See https://bugs.kde.org/show_bug.cgi?id=280075 for additional information.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Sven Klomp]

https://bugs.kde.org/show_bug.cgi?id=366238

Sven Klomp  changed:

   What|Removed |Added

 CC||m...@klomp.eu

--- Comment #7 from Sven Klomp  ---
I had a similar problem with DomainFactory IMAP.
Did you try to change authentication to Cleartext. This worked for me.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[bugzilla_noreply]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #6 from franz-joseph.barth...@kabelmail.de ---
I like to add the observation, that the IMAP account works on all Thunderbird
instances using either Windows or Linux.

But it fails on all KDE instances including some 4.14 version on Windows
delivered my Kolab and the most recent 16.12.0 on OpenSUSE Tumbleweed.

I  could perform some further tests in case I receive some detailed information
on what to test. Furthermore, I can offer access to the IMAP server for
testing.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Krzysztof Dubowik]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #5 from Krzysztof Dubowik  ---
Created attachment 103466
  --> https://bugs.kde.org/attachment.cgi?id=103466=edit
xsession-errors

I don't know how to switch on akonadi debug. I attach the complete
.xsessions-error file, hope you will find something useful there. If not,
please tell me how to enable debug.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[bugzilla_noreply]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #4 from franz-joseph.barth...@kabelmail.de ---
Unfortunately, there is no further debug output.

I only observe the difference between mails on the server and local mails.

Using openSUSE Tumbleweed, the most recent version of KDE Applications 16.12 is
available for testing. But the behavior has not changed.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Daniel Vrátil]

https://bugs.kde.org/show_bug.cgi?id=366238

Daniel Vrátil  changed:

   What|Removed |Added

 Resolution|--- |WAITINGFORINFO
 Status|UNCONFIRMED |NEEDSINFO
 CC||dvra...@kde.org

--- Comment #3 from Daniel Vrátil  ---
Looks like the folder is not successfully synced so the IMAP resource tries to
re-fetch every time.

Is there any debug output from Akonadi itself that could indicate what goes
wrong?

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[Krzysztof Dubowik]

https://bugs.kde.org/show_bug.cgi?id=366238

Krzysztof Dubowik  changed:

   What|Removed |Added

 CC||k...@interia.pl

--- Comment #2 from Krzysztof Dubowik  ---
I have the same issue using Kubuntu 16.10 (kmail version 5.2.3)

These messages appear in .xsession-errors and the emails are not fetched:
log_imapresource: Detected inconsistency in local cache, we're missing some
messages. Server:  64  Local:  0
log_imapresource: Refetching complete mailbox.
log_imapresource: Detected inconsistency in local cache, we're missing some
messages. Server:  630  Local:  0
log_imapresource: Refetching complete mailbox.
log_imapresource: Detected inconsistency in local cache, we're missing some
messages. Server:  45  Local:  0
log_imapresource: Refetching complete mailbox.
log_imapresource: Detected inconsistency in local cache, we're missing some
messages. Server:  22  Local:  0
log_imapresource: Refetching complete mailbox.

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[Akonadi] [Bug 366238] KMail does not fetch mails from imap.kabelmail.de

[via KDE Bugzilla]

https://bugs.kde.org/show_bug.cgi?id=366238

--- Comment #1 from franz-joseph.barth...@kabelmail.de ---
Actually opensuse tumbleweed has been updated to KDE Applications 16.08
including KDEPIM.

The reported bug is still existing.

Please advice me what kind of additional information are needed.

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