Public bug reported:
Built in touchpad and keyboard on laptop do not work on Ubuntu.
Installed Ubuntu on USB. Opened Ubuntu and touchpad and keyboard were
not responsive. External mouse and keyboard work fine, but want to use
built in touchpad/keyboard. Computer is a Microsoft Surface Laptop with
Windows 10. Attempting to install latest Ubuntu.
Thanks
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-42-generic 5.4.0-42.46
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 11446 F.... pulseaudio
CasperMD5CheckResult: pass
CasperVersion: 1.445.1
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 15 03:27:16 2020
LiveMediaBuild: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Microsoft Corporation Surface Laptop 3
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz file=/cdrom/preseed/username.seed
maybe-ubiquity quiet splash ---
RelatedPackageVersions:
linux-restricted-modules-5.4.0-42-generic N/A
linux-backports-modules-5.4.0-42-generic N/A
linux-firmware 1.187.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/23/2020
dmi.bios.vendor: Microsoft Corporation
dmi.bios.version: 7.124.140
dmi.board.name: Surface Laptop 3
dmi.board.vendor: Microsoft Corporation
dmi.chassis.type: 9
dmi.chassis.vendor: Microsoft Corporation
dmi.modalias:
dmi:bvnMicrosoftCorporation:bvr7.124.140:bd06/23/2020:svnMicrosoftCorporation:pnSurfaceLaptop3:pvr124I00036T000M0300000D0B07F1C05P48S01E0Y0K0U02:rvnMicrosoftCorporation:rnSurfaceLaptop3:rvr:cvnMicrosoftCorporation:ct9:cvr:
dmi.product.family: Surface
dmi.product.name: Surface Laptop 3
dmi.product.sku: Surface_Laptop_3_1867:1868
dmi.product.version: 124I:00036T:000M:0300000D:0B:07F:1C:05P:48S:01E:0Y:0K:0U:02
dmi.sys.vendor: Microsoft Corporation
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug focal
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1908175
Title:
Touchpad and Keyboard
Status in linux package in Ubuntu:
New
Bug description:
Built in touchpad and keyboard on laptop do not work on Ubuntu.
Installed Ubuntu on USB. Opened Ubuntu and touchpad and keyboard were
not responsive. External mouse and keyboard work fine, but want to
use built in touchpad/keyboard. Computer is a Microsoft Surface
Laptop with Windows 10. Attempting to install latest Ubuntu.
Thanks
ProblemType: Bug
DistroRelease: Ubuntu 20.04
Package: linux-image-5.4.0-42-generic 5.4.0-42.46
ProcVersionSignature: Ubuntu 5.4.0-42.46-generic 5.4.44
Uname: Linux 5.4.0-42-generic x86_64
NonfreeKernelModules: zfs zunicode zavl icp zcommon znvpair
ApportVersion: 2.20.11-0ubuntu27.4
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: ubuntu 11446 F.... pulseaudio
CasperMD5CheckResult: pass
CasperVersion: 1.445.1
CurrentDesktop: ubuntu:GNOME
Date: Tue Dec 15 03:27:16 2020
LiveMediaBuild: Ubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731)
MachineType: Microsoft Corporation Surface Laptop 3
ProcEnviron:
TERM=xterm-256color
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_US.UTF-8
SHELL=/bin/bash
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/casper/vmlinuz
file=/cdrom/preseed/username.seed maybe-ubiquity quiet splash ---
RelatedPackageVersions:
linux-restricted-modules-5.4.0-42-generic N/A
linux-backports-modules-5.4.0-42-generic N/A
linux-firmware 1.187.2
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 06/23/2020
dmi.bios.vendor: Microsoft Corporation
dmi.bios.version: 7.124.140
dmi.board.name: Surface Laptop 3
dmi.board.vendor: Microsoft Corporation
dmi.chassis.type: 9
dmi.chassis.vendor: Microsoft Corporation
dmi.modalias:
dmi:bvnMicrosoftCorporation:bvr7.124.140:bd06/23/2020:svnMicrosoftCorporation:pnSurfaceLaptop3:pvr124I00036T000M0300000D0B07F1C05P48S01E0Y0K0U02:rvnMicrosoftCorporation:rnSurfaceLaptop3:rvr:cvnMicrosoftCorporation:ct9:cvr:
dmi.product.family: Surface
dmi.product.name: Surface Laptop 3
dmi.product.sku: Surface_Laptop_3_1867:1868
dmi.product.version:
124I:00036T:000M:0300000D:0B:07F:1C:05P:48S:01E:0Y:0K:0U:02
dmi.sys.vendor: Microsoft Corporation
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