[Kernel-packages] [Bug 1402335] Re: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it
steve cohen, with only one (not both) of your computers, please execute the following command, as it will automatically gather debugging information, in a terminal: apport-collect 1402335 ** Description changed: - a fresh install of gnome distro of ubuntu 14.04 and just updated. It is - a System76 gazel with usb2 and usb3 plugs. It does not matter which plug - is used. all usb's seem to attach to usb3-?? where ?? is indexed up one - each time i replug it. + Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my + Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc - is the only error i detect in the system logs. - (The scanner a fitjitsu 6110 works perfectly on a usb2 ubuntu 12.04 system with no driver added.) - if i re-plug it and type: - steve@skc:/tmp$ scanimage -L + scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner - steve@skc:/tmp$ scanimage -L + scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). - re-plug it back and type: - steve@skc:/tmp$ scanimage + Re-plug it back and type: + scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O - while i'm getting the error on scanning, i'm not sure this is a usb2 usb3 xhci_hcd issue - dmesg for the usb: + while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [0.977252] xhci_hcd :00:14.0: xHCI Host Controller [0.977255] xhci_hcd :00:14.0: new USB bus registered, assigned bus number 3 [0.977339] xhci_hcd :00:14.0: cache line size of 64 is not supported [0.977355] xhci_hcd :00:14.0: irq 41 for MSI/MSI-X [0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [0.977406] usb usb3: Product: xHCI Host Controller [0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [0.977408] usb usb3: SerialNumber: :00:14.0 [0.977491] hub 3-0:1.0: USB hub found [0.977507] hub 3-0:1.0: 14 ports detected - steve@skc:~$ lsusb - Bus 002 Device 002: ID 8087:8000 Intel Corp. + lsusb + Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub - Bus 001 Device 002: ID 8087:8008 Intel Corp. + Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 003 Device 003: ID 5986:055c Acer, Inc - Bus 003 Device 002: ID 8087:07dc Intel Corp. - Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd + Bus 003 Device 003: ID 5986:055c Acer, Inc + Bus 003 Device 002: ID 8087:07dc Intel Corp. + Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. - - as for what i expected: - on 12.04 i simply plugged in the scanner and it worked... now it doesn't + WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu + 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=set LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) ** Package changed: xsane (Ubuntu) = linux (Ubuntu) -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it Status in linux package in Ubuntu: Incomplete Bug description: Using my
[Kernel-packages] [Bug 1402335] Re: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it
apport information ** Tags added: apport-collected ** Description changed: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [0.977252] xhci_hcd :00:14.0: xHCI Host Controller [0.977255] xhci_hcd :00:14.0: new USB bus registered, assigned bus number 3 [0.977339] xhci_hcd :00:14.0: cache line size of 64 is not supported [0.977355] xhci_hcd :00:14.0: irq 41 for MSI/MSI-X [0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [0.977406] usb usb3: Product: xHCI Host Controller [0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [0.977408] usb usb3: SerialNumber: :00:14.0 [0.977491] hub 3-0:1.0: USB hub found [0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 5986:055c Acer, Inc Bus 003 Device 002: ID 8087:07dc Intel Corp. Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=set LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) + --- + ApportVersion: 2.14.1-0ubuntu3.6 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: steve 2516 F pulseaudio + /dev/snd/controlC1: steve 2516 F pulseaudio + /dev/snd/pcmC1D0p: steve 2516 F...m pulseaudio + DistroRelease: Ubuntu 14.04 + HibernationDevice: RESUME=UUID=c3c23fb2-5dda-48d2-95cd-622fad1392f1 + InstallationDate: Installed on 2014-12-12 (2 days ago) + InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) + MachineType: System76, Inc. Gazelle Professional + Package: linux (not installed) + ProcEnviron: + TERM=xterm + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=523a0d9c-8e0c-4551-9f86-4a3133015d79 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 + PulseList: + Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied + No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-3.13.0-43-generic N/A + linux-backports-modules-3.13.0-43-generic N/A + linux-firmware 1.127.10 + Tags: trusty + Uname: Linux 3.13.0-43-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True + dmi.bios.date: 07/28/2014 +
[Kernel-packages] [Bug 1402335] Re: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it
the info should show a logitech unifying receiver which i've plugged into the usb2.0 plug on hub 003 -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it Status in linux package in Ubuntu: Incomplete Bug description: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [0.977252] xhci_hcd :00:14.0: xHCI Host Controller [0.977255] xhci_hcd :00:14.0: new USB bus registered, assigned bus number 3 [0.977339] xhci_hcd :00:14.0: cache line size of 64 is not supported [0.977355] xhci_hcd :00:14.0: irq 41 for MSI/MSI-X [0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [0.977406] usb usb3: Product: xHCI Host Controller [0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [0.977408] usb usb3: SerialNumber: :00:14.0 [0.977491] hub 3-0:1.0: USB hub found [0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 5986:055c Acer, Inc Bus 003 Device 002: ID 8087:07dc Intel Corp. Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=set LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steve 2516 F pulseaudio /dev/snd/controlC1: steve 2516 F pulseaudio /dev/snd/pcmC1D0p: steve 2516 F...m pulseaudio DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=c3c23fb2-5dda-48d2-95cd-622fad1392f1 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) MachineType: System76, Inc. Gazelle Professional Package: linux (not installed) ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=523a0d9c-8e0c-4551-9f86-4a3133015d79 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions:
[Kernel-packages] [Bug 1402335] Re: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it
simple-scan: if i plug it in it finds it but does not scan; on the first pass. after it exits, it does not find any scanner until i physically re-plug it in. lsusb shows the scanner all the time while it is plugged in i replaced the scanner with the logitech to see if the plug work without rebooting.. and the mouse works fine. the snapshot was with the logitech plugged in. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it Status in linux package in Ubuntu: Incomplete Bug description: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [0.977252] xhci_hcd :00:14.0: xHCI Host Controller [0.977255] xhci_hcd :00:14.0: new USB bus registered, assigned bus number 3 [0.977339] xhci_hcd :00:14.0: cache line size of 64 is not supported [0.977355] xhci_hcd :00:14.0: irq 41 for MSI/MSI-X [0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [0.977406] usb usb3: Product: xHCI Host Controller [0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [0.977408] usb usb3: SerialNumber: :00:14.0 [0.977491] hub 3-0:1.0: USB hub found [0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 5986:055c Acer, Inc Bus 003 Device 002: ID 8087:07dc Intel Corp. Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=set LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steve 2516 F pulseaudio /dev/snd/controlC1: steve 2516 F pulseaudio /dev/snd/pcmC1D0p: steve 2516 F...m pulseaudio DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=c3c23fb2-5dda-48d2-95cd-622fad1392f1 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) MachineType: System76, Inc. Gazelle Professional Package: linux (not installed) ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=523a0d9c-8e0c-4551-9f86-4a3133015d79 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu
[Kernel-packages] [Bug 1402335] Re: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it
steve cohen, could you please test the latest upstream kernel available from the very top line at the top of the page (the release names are irrelevant for testing, and please do not test the daily folder) following https://wiki.ubuntu.com/KernelMainlineBuilds ? It will allow additional upstream developers to examine the issue. If the test did not allow you to test to the issue (ex. you couldn't boot into the OS) please make a comment in your report about this, and continue to test the next most recent kernel version until you can test to the issue. Once you've tested the upstream kernel, please comment on which kernel version specifically you tested. If this bug is fixed in the mainline kernel, please add the following tags: kernel-fixed-upstream kernel-fixed-upstream-VERSION-NUMBER where VERSION-NUMBER is the version number of the kernel you tested exactly shown as: kernel-fixed-upstream-3.18 This can be done by clicking on the yellow circle with a black pencil icon next to the word Tags located at the bottom of the bug description. If the mainline kernel does not fix this bug, please add the following tags: kernel-bug-exists-upstream kernel-bug-exists-upstream-VERSION-NUMBER Once testing of the upstream kernel is complete, please mark this bug's Status as Confirmed. Please let us know your results. Thank you for your understanding. ** Changed in: linux (Ubuntu) Importance: Low = Medium -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it Status in linux package in Ubuntu: Incomplete Bug description: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [0.977252] xhci_hcd :00:14.0: xHCI Host Controller [0.977255] xhci_hcd :00:14.0: new USB bus registered, assigned bus number 3 [0.977339] xhci_hcd :00:14.0: cache line size of 64 is not supported [0.977355] xhci_hcd :00:14.0: irq 41 for MSI/MSI-X [0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [0.977406] usb usb3: Product: xHCI Host Controller [0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [0.977408] usb usb3: SerialNumber: :00:14.0 [0.977491] hub 3-0:1.0: USB hub found [0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 5986:055c Acer, Inc Bus 003 Device 002: ID 8087:07dc Intel Corp. Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user)
[Kernel-packages] [Bug 1402335] Re: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it
kernel-bug-exists-upstream kernel-bug-exists-upstream-V3.18-vivid download of the V3.18-vivid with common and specific header and the generic adm64.deb dpkg -i *.deb worked with no errors the kernel booted with out issue and is running fine Linux skc 3.18.0-031800-generic #201412071935 SMP Mon Dec 8 00:36:34 UTC 2014 x86_64 x86_64 x86_64 GNU/Linux syslog: Dec 14 12:53:48 skc kernel: [ 219.200113] usb 1-2: new high-speed USB device number 5 using xhci_hcd Dec 14 12:53:48 skc kernel: [ 219.390380] usb 1-2: New USB device found, idVendor=04c5, idProduct=11fc Dec 14 12:53:48 skc kernel: [ 219.390384] usb 1-2: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 14 12:53:48 skc kernel: [ 219.390563] usb 1-2: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 14 12:53:48 skc kernel: [ 219.390567] usb 1-2: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 14 12:53:48 skc colord: Device added: sysfs-04c5-11fc the lsusb shows the scanner present. i've plugged it into what is supposidly the usb2.0 plug and while it shows it is on bus(hub)1 the new kernel boot as re-mapped the numbers as below: [0.756337] xhci_hcd :00:14.0: xHCI Host Controller [0.756342] xhci_hcd :00:14.0: new USB bus registered, assigned bus number 1 [0.756425] xhci_hcd :00:14.0: cache line size of 64 is not supported [0.756439] xhci_hcd :00:14.0: irq 25 for MSI/MSI-X [0.756489] usb usb1: New USB device found, idVendor=1d6b, idProduct=0002 [0.756490] usb usb1: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [0.756491] usb usb1: Product: xHCI Host Controller [0.756492] usb usb1: Manufacturer: Linux 3.18.0-031800-generic xhci-hcd [0.756493] usb usb1: SerialNumber: :00:14.0 [0.756570] hub 1-0:1.0: USB hub found [0.756585] hub 1-0:1.0: 14 ports detected ie it is still using the xHCI host controller i no longer get core dump warning. scanimage -L simply does not find the device. simple-scan says no scanner available. sane-find-scanner does not detect the scanner. So technically it has gone form seeable but not working to invisible. A possible test would be to make the xHCI a module or a kernel flag such it could be blacklisted and see if the EHIC actually works on 14.04. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it Status in linux package in Ubuntu: Confirmed Bug description: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [0.977252] xhci_hcd :00:14.0: xHCI Host Controller [0.977255] xhci_hcd :00:14.0: new USB bus registered, assigned bus number 3 [0.977339] xhci_hcd :00:14.0: cache line size of 64 is not supported [0.977355] xhci_hcd :00:14.0: irq 41 for MSI/MSI-X [0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [0.977406] usb usb3: Product: xHCI Host Controller [0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [0.977408] usb usb3: SerialNumber: :00:14.0 [0.977491] hub 3-0:1.0: USB hub found [0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003:
[Kernel-packages] [Bug 1402335] Re: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it
** Changed in: linux (Ubuntu) Status: Incomplete = Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it Status in linux package in Ubuntu: Confirmed Bug description: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [0.977252] xhci_hcd :00:14.0: xHCI Host Controller [0.977255] xhci_hcd :00:14.0: new USB bus registered, assigned bus number 3 [0.977339] xhci_hcd :00:14.0: cache line size of 64 is not supported [0.977355] xhci_hcd :00:14.0: irq 41 for MSI/MSI-X [0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [0.977406] usb usb3: Product: xHCI Host Controller [0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [0.977408] usb usb3: SerialNumber: :00:14.0 [0.977491] hub 3-0:1.0: USB hub found [0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 5986:055c Acer, Inc Bus 003 Device 002: ID 8087:07dc Intel Corp. Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=set LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steve 2516 F pulseaudio /dev/snd/controlC1: steve 2516 F pulseaudio /dev/snd/pcmC1D0p: steve 2516 F...m pulseaudio DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=c3c23fb2-5dda-48d2-95cd-622fad1392f1 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) MachineType: System76, Inc. Gazelle Professional Package: linux (not installed) ProcEnviron: TERM=xterm PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-43-generic root=UUID=523a0d9c-8e0c-4551-9f86-4a3133015d79 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-3.13.0-43-generic N/A
[Kernel-packages] [Bug 1402335] Re: scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it
steve cohen, the issue you are reporting is an upstream one. Could you please report this problem to the appropriate mailing list (linux-usb) by following the instructions _verbatim_ at https://wiki.ubuntu.com/Bugs/Upstream/kernel ? Please provide a direct URL to your e-mail to the mailing list once you have made it so that it may be tracked via http://vger.kernel.org/vger- lists.html . Thank you for your understanding. ** Changed in: linux (Ubuntu) Status: Confirmed = Triaged ** Summary changed: - scanimage -L finds fitjitsu 04c5:11fc but if repeated does not find it + 04c5:11fc [System76 gazp9b] Excuting scanimage -L finds Fujitsu 6110 Scanner but if repeated does not -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1402335 Title: 04c5:11fc [System76 gazp9b] Excuting scanimage -L finds Fujitsu 6110 Scanner but if repeated does not Status in linux package in Ubuntu: Triaged Bug description: Using my System76 gazel, with a fully updated Ubuntu GNOME 14.04, my Fujitsu 6110 Scanner doesn't work via either USB 2.0 or 3.0. Dec 13 21:51:58 skc kernel: [24032.034368] usb 3-6: New USB device found, idVendor=04c5, idProduct=11fc Dec 13 21:51:58 skc kernel: [24032.034377] usb 3-6: New USB device strings: Mfr=0, Product=0, SerialNumber=0 Dec 13 21:51:58 skc kernel: [24032.034669] usb 3-6: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc kernel: [24032.034682] usb 3-6: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes Dec 13 21:51:58 skc colord: Device added: sysfs-04c5-11fc if i re-plug it and type: scanimage -L device `fujitsu:fi-6110dj:28760' is a FUJITSU fi-6110dj scanner scanimage -L No scanners were identified. If you were expecting something different, check that the scanner is plugged in, turned on and detected by the sane-find-scanner tool (if appropriate). Please read the documentation which came with this software (README, FAQ, manpages). Re-plug it back and type: scanimage scanimage: open of device fujitsu:fi-6110dj:28760 failed: Error during device I/O while I'm getting the error on scanning, I'm not sure this is a usb2 usb3 xhci_hcd issue as per dmesg: [0.977252] xhci_hcd :00:14.0: xHCI Host Controller [0.977255] xhci_hcd :00:14.0: new USB bus registered, assigned bus number 3 [0.977339] xhci_hcd :00:14.0: cache line size of 64 is not supported [0.977355] xhci_hcd :00:14.0: irq 41 for MSI/MSI-X [0.977403] usb usb3: New USB device found, idVendor=1d6b, idProduct=0002 [0.977405] usb usb3: New USB device strings: Mfr=3, Product=2, SerialNumber=1 [0.977406] usb usb3: Product: xHCI Host Controller [0.977407] usb usb3: Manufacturer: Linux 3.13.0-43-generic xhci_hcd [0.977408] usb usb3: SerialNumber: :00:14.0 [0.977491] hub 3-0:1.0: USB hub found [0.977507] hub 3-0:1.0: 14 ports detected lsusb Bus 002 Device 002: ID 8087:8000 Intel Corp. Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 001 Device 002: ID 8087:8008 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 003 Device 003: ID 5986:055c Acer, Inc Bus 003 Device 002: ID 8087:07dc Intel Corp. Bus 003 Device 048: ID 04c5:11fc Fujitsu, Ltd Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub even though a 'no find scanner' after the error the lsusb above remains the same. WORKAROUND: The scanner works perfectly on a USB 2.0 port in Ubuntu 12.04 system with no driver added. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: xsane 0.998-5ubuntu1 ProcVersionSignature: Ubuntu 3.13.0-43.72-generic 3.13.11.11 Uname: Linux 3.13.0-43-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 CurrentDesktop: GNOME Date: Sat Dec 13 22:05:40 2014 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=set LANG=en_US.UTF-8 SHELL=/bin/bash SourcePackage: xsane UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.14.1-0ubuntu3.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: steve 2516 F pulseaudio /dev/snd/controlC1: steve 2516 F pulseaudio /dev/snd/pcmC1D0p: steve 2516 F...m pulseaudio DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=c3c23fb2-5dda-48d2-95cd-622fad1392f1 InstallationDate: Installed on 2014-12-12 (2 days ago) InstallationMedia: Ubuntu-GNOME 14.04.1 LTS Trusty Tahr - Release amd64 (20140722.2) MachineType: System76, Inc. Gazelle