pfez, thank you for reporting this and helping make Ubuntu better. As per http://www.asus.com/supportonly/K55VD/HelpDesk_Download/ an update to your computer's buggy and outdated BIOS is available (411). If you update to this following https://help.ubuntu.com/community/BIOSUpdate does it change anything?
If it doesn't, could you please both specify what happened, and provide the output of the following terminal command: sudo dmidecode -s bios-version && sudo dmidecode -s bios-release-date For more on BIOS updates and linux, please see https://help.ubuntu.com/community/ReportingBugs#Bug_reporting_etiquette . Please note your current BIOS is already in the Bug Description, so posting this on the old BIOS would not be helpful. As well, you don't have to create a new bug report. Once the BIOS is updated, and the information above is provided, then please mark this report Status Confirmed. Thank you for your understanding. ** Tags added: bios-outdated-411 ** Description changed: I have a Philips GoGear Vibe Mp3 player that worked fine on Ubuntu 12.04. Recently, I installed Ubuntu 14.04 LTS (64 bits) on the same machine and my deviced didn't work properly anymore: when I open it, I see an icon named 'Internal Storage' inside. If I right-click outside the icon (but inside the GoGear Vibe folder) to see GoGear properties, Nautilus says it only has 1 element, with a size of 0 bytes. Also, if I ask for GoGear's permissions, Nautilus says they couldn't be determined. If I open 'Internal Storage', nautilus only shows an empty folder (no files inside, see the attached screenshots for details). On Ubuntu 12.04, I opened my device and all it's content was shown directly without any problem. Also, there wasn't any 'Internal Storage' icon. - This is probably related to bug 1214765, bug 1397487, and question - 228269. - ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-46-generic 3.13.0-46.79 ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15 Uname: Linux 3.13.0-46-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: - USER PID ACCESS COMMAND - /dev/snd/controlC0: fez 2783 F.... pulseaudio + USER PID ACCESS COMMAND + /dev/snd/controlC0: fez 2783 F.... pulseaudio CurrentDesktop: Unity Date: Thu Mar 12 09:25:28 2015 HibernationDevice: RESUME=UUID=7bfeecdb-3f5d-4bbd-aa12-5f3728bbd32c InstallationDate: Installed on 2014-06-27 (257 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) MachineType: ASUSTeK COMPUTER INC. K55VD ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=fa606e99-d983-4990-af26-9ab2b1cb4a1d ro RelatedPackageVersions: - linux-restricted-modules-3.13.0-46-generic N/A - linux-backports-modules-3.13.0-46-generic N/A - linux-firmware 1.127.11 + linux-restricted-modules-3.13.0-46-generic N/A + linux-backports-modules-3.13.0-46-generic N/A + linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/20/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: K55VD.404 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: K55VD dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK55VD.404:bd08/20/2012:svnASUSTeKCOMPUTERINC.:pnK55VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK55VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: K55VD dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Description changed: I have a Philips GoGear Vibe Mp3 player that worked fine on Ubuntu 12.04. Recently, I installed Ubuntu 14.04 LTS (64 bits) on the same - machine and my deviced didn't work properly anymore: when I open it, I + machine and my device didn't work properly anymore when I opened it. I see an icon named 'Internal Storage' inside. If I right-click outside the icon (but inside the GoGear Vibe folder) to see GoGear properties, Nautilus says it only has 1 element, with a size of 0 bytes. Also, if I ask for GoGear's permissions, Nautilus says they couldn't be determined. - If I open 'Internal Storage', nautilus only shows an empty folder (no - files inside, see the attached screenshots for details). + If I open 'Internal Storage', nautilus only shows an empty folder with + no files inside. On Ubuntu 12.04, I opened my device and all it's content was shown directly without any problem. Also, there wasn't any 'Internal Storage' icon. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-46-generic 3.13.0-46.79 ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15 Uname: Linux 3.13.0-46-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: fez 2783 F.... pulseaudio CurrentDesktop: Unity Date: Thu Mar 12 09:25:28 2015 HibernationDevice: RESUME=UUID=7bfeecdb-3f5d-4bbd-aa12-5f3728bbd32c InstallationDate: Installed on 2014-06-27 (257 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) MachineType: ASUSTeK COMPUTER INC. K55VD ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=fa606e99-d983-4990-af26-9ab2b1cb4a1d ro RelatedPackageVersions: linux-restricted-modules-3.13.0-46-generic N/A linux-backports-modules-3.13.0-46-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/20/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: K55VD.404 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: K55VD dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK55VD.404:bd08/20/2012:svnASUSTeKCOMPUTERINC.:pnK55VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK55VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: K55VD dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. ** Changed in: linux (Ubuntu) Importance: Undecided => Low ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1431212 Title: Philips GoGear Vibe MP3 Player is not properly recoginized on Ubuntu 14.04 Status in linux package in Ubuntu: Incomplete Bug description: I have a Philips GoGear Vibe Mp3 player that worked fine on Ubuntu 12.04. Recently, I installed Ubuntu 14.04 LTS (64 bits) on the same machine and my device didn't work properly anymore when I opened it. I see an icon named 'Internal Storage' inside. If I right-click outside the icon (but inside the GoGear Vibe folder) to see GoGear properties, Nautilus says it only has 1 element, with a size of 0 bytes. Also, if I ask for GoGear's permissions, Nautilus says they couldn't be determined. If I open 'Internal Storage', nautilus only shows an empty folder with no files inside. On Ubuntu 12.04, I opened my device and all it's content was shown directly without any problem. Also, there wasn't any 'Internal Storage' icon. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-46-generic 3.13.0-46.79 ProcVersionSignature: Ubuntu 3.13.0-46.77-generic 3.13.11-ckt15 Uname: Linux 3.13.0-46-generic x86_64 ApportVersion: 2.14.1-0ubuntu3.7 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: fez 2783 F.... pulseaudio CurrentDesktop: Unity Date: Thu Mar 12 09:25:28 2015 HibernationDevice: RESUME=UUID=7bfeecdb-3f5d-4bbd-aa12-5f3728bbd32c InstallationDate: Installed on 2014-06-27 (257 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) MachineType: ASUSTeK COMPUTER INC. K55VD ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-46-generic root=UUID=fa606e99-d983-4990-af26-9ab2b1cb4a1d ro RelatedPackageVersions: linux-restricted-modules-3.13.0-46-generic N/A linux-backports-modules-3.13.0-46-generic N/A linux-firmware 1.127.11 SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 08/20/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: K55VD.404 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: K55VD dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrK55VD.404:bd08/20/2012:svnASUSTeKCOMPUTERINC.:pnK55VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK55VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: K55VD dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. 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