Public bug reported:
Hopefully I'm reporting this in the correct area/group. Sorry if not.
After upgrading to 16.04, my scanner is no longer detected by xsane (and other
scan apps.) The model is 'Epson WF-3520' multi-function and is connected
wirelessly to the network.
The problem occurs on all my computers: A Dell 64 bit desktop, An Asus 64 bit
laptop, A Medion 32 bit laptop.
I've upgraded to the latest software released by the manufacturer on 2
computers, but it makes no difference.
Printing works OK and also the scanner is detected if I connect using a USB
cable (a second printer is installed though).
The problem only occurs using the 'linux-image-4.4.0...' series of kernels. If
I boot with any of the previous kernels available, 'linux-image-4.2.0...' or
'linux-image-3.19.0...' everything works OK.
I am able to ping the scanner.
I've tried a number of suggested fixes from searching around various forums,
although many of these relate to 'back-end' scanners connected to a host for
network access which is not applicable as mine is connected directly to the
network. In any case none have worked.
I have tried the following:
. Removing all manufacturer software and /usr/sane.d/epkowa.conf
. Comment out all entries in the /usr/sane.d/dll (Back-end related)
. Comment out all entries in the /usr/sane.d/dll.conf.conf except 'net' and
adding 'epkowa' (Back-end related)
. Disable the firewall (ufw)
. Specifically adding a port to use (1865) (ie. net 192.1... 1865
. Linking the libraries in /usr/lib/sane to /usr/lib/x86_64-linux-gnu/sane
Other than that I'm at a loss and sticking with older kernels.
Regards.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-34-generic 4.4.0-34.53
ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
Uname: Linux 4.4.0-34-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tony 4520 F.... pulseaudio
/dev/snd/controlC1: tony 4520 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Aug 14 16:37:16 2016
HibernationDevice: RESUME=UUID=762f657a-d174-4173-b09d-52d580c09a91
InstallationDate: Installed on 2013-10-01 (1047 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: ASUSTeK Computer Inc. N71Jq
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-34-generic
root=UUID=dea23950-d6b3-498c-abba-a94513b58579 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-34-generic N/A
linux-backports-modules-4.4.0-34-generic N/A
linux-firmware 1.157.3
SourcePackage: linux
UpgradeStatus: Upgraded to xenial on 2016-07-30 (14 days ago)
dmi.bios.date: 12/24/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N71Jq.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N71Jq
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrN71Jq.204:bd12/24/2009:svnASUSTeKComputerInc.:pnN71Jq:pvr1.0:rvnASUSTeKComputerInc.:rnN71Jq:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: N71Jq
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
** Tags: amd64 apport-bug xenial
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1613027
Title:
Network scanner not detected by xsane after upgrade to 16.04
Status in linux package in Ubuntu:
New
Bug description:
Hopefully I'm reporting this in the correct area/group. Sorry if not.
After upgrading to 16.04, my scanner is no longer detected by xsane (and
other scan apps.) The model is 'Epson WF-3520' multi-function and is connected
wirelessly to the network.
The problem occurs on all my computers: A Dell 64 bit desktop, An Asus 64 bit
laptop, A Medion 32 bit laptop.
I've upgraded to the latest software released by the manufacturer on 2
computers, but it makes no difference.
Printing works OK and also the scanner is detected if I connect using a USB
cable (a second printer is installed though).
The problem only occurs using the 'linux-image-4.4.0...' series of kernels.
If I boot with any of the previous kernels available, 'linux-image-4.2.0...' or
'linux-image-3.19.0...' everything works OK.
I am able to ping the scanner.
I've tried a number of suggested fixes from searching around various forums,
although many of these relate to 'back-end' scanners connected to a host for
network access which is not applicable as mine is connected directly to the
network. In any case none have worked.
I have tried the following:
. Removing all manufacturer software and /usr/sane.d/epkowa.conf
. Comment out all entries in the /usr/sane.d/dll (Back-end related)
. Comment out all entries in the /usr/sane.d/dll.conf.conf except 'net' and
adding 'epkowa' (Back-end related)
. Disable the firewall (ufw)
. Specifically adding a port to use (1865) (ie. net 192.1... 1865
. Linking the libraries in /usr/lib/sane to /usr/lib/x86_64-linux-gnu/sane
Other than that I'm at a loss and sticking with older kernels.
Regards.
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: linux-image-4.4.0-34-generic 4.4.0-34.53
ProcVersionSignature: Ubuntu 4.4.0-34.53-generic 4.4.15
Uname: Linux 4.4.0-34-generic x86_64
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tony 4520 F.... pulseaudio
/dev/snd/controlC1: tony 4520 F.... pulseaudio
CurrentDesktop: Unity
Date: Sun Aug 14 16:37:16 2016
HibernationDevice: RESUME=UUID=762f657a-d174-4173-b09d-52d580c09a91
InstallationDate: Installed on 2013-10-01 (1047 days ago)
InstallationMedia: Ubuntu 13.04 "Raring Ringtail" - Release amd64 (20130424)
MachineType: ASUSTeK Computer Inc. N71Jq
ProcFB: 0 radeondrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-34-generic
root=UUID=dea23950-d6b3-498c-abba-a94513b58579 ro quiet splash vt.handoff=7
RelatedPackageVersions:
linux-restricted-modules-4.4.0-34-generic N/A
linux-backports-modules-4.4.0-34-generic N/A
linux-firmware 1.157.3
SourcePackage: linux
UpgradeStatus: Upgraded to xenial on 2016-07-30 (14 days ago)
dmi.bios.date: 12/24/2009
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N71Jq.204
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N71Jq
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrN71Jq.204:bd12/24/2009:svnASUSTeKComputerInc.:pnN71Jq:pvr1.0:rvnASUSTeKComputerInc.:rnN71Jq:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: N71Jq
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
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