[Kernel-packages] [Bug 1696693] Re: Mousepad/trackpad not working
[Expired for linux (Ubuntu) because there has been no activity for 60
days.]
** Changed in: linux (Ubuntu)
Status: Incomplete => Expired
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1696693
Title:
Mousepad/trackpad not working
Status in linux package in Ubuntu:
Expired
Bug description:
Hi,
I booted my pc this morning and found that the trackpad is no longer
responding. Moving it or clicking, there is no response.
I did nothing special yesterday nor manually installed anything, the
only thing that was installed was some new Ubuntu updates through the
software updater.
My laptop is an Asus ROG GL553VD with Ubuntu 16.04.2 LTS.
Looking in the list of hardware to see if the trackpad is recognized,
I found 'ITE Tech. Inc. ITE Device(8910)' which seems to be the name
for my trackpad.
I tried 'sudo apt-get install xserver-xorg-input-synaptics' but it
said it was already up-to-date (version 1.8.2-1ubuntu3)
I can't include the package name in this report as 'apt-cache policy
pkgname' doesn't work ("N: Unable to locate package pkgname")
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-79.100-generic 4.4.67
Uname: Linux 4.4.0-79-generic x86_64
.tmp.unity_support_test.0:
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Thu Jun 8 11:11:14 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
InstallationDate: Installed on 2017-05-28 (10 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
MachineType: ASUSTeK COMPUTER INC. GL553VD
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-79-generic.efi.signed
root=UUID=958dbae2-1028-43ae-af29-6fa03c950ee3 ro acpi_backlight=vendor quiet
splash acpi_osi= vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/30/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GL553VD.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GL553VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrGL553VD.301:bd12/30/2016:svnASUSTeKCOMPUTERINC.:pnGL553VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL553VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: GL553VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.12-1build2
xserver.bootTime: Thu Jun 8 10:44:13 2017
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id1631
vendor BOE
xserver.version: 2:1.18.4-0ubuntu0.2
To manage notifications about this bug go to:
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[Kernel-packages] [Bug 1696693] Re: Mousepad/trackpad not working
Hi guys,
Please bear with me but I'm not very technical with Ubuntu stuff. I've
been looking for a solution for over a day, tried solutions I've found
here and there, but I can't figure it out.
As for kernel versions; I honestly don't understand what a kernel is,
nor how to boot an older one.
@jsalisbury
Ubuntu's software updater did install some updates, and I figure the issue is
related to an updated driver that doesn't work.
The link you provided me contains many download links, I'm not sure which file
to download from here?
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1696693
Title:
Mousepad/trackpad not working
Status in linux package in Ubuntu:
Incomplete
Bug description:
Hi,
I booted my pc this morning and found that the trackpad is no longer
responding. Moving it or clicking, there is no response.
I did nothing special yesterday nor manually installed anything, the
only thing that was installed was some new Ubuntu updates through the
software updater.
My laptop is an Asus ROG GL553VD with Ubuntu 16.04.2 LTS.
Looking in the list of hardware to see if the trackpad is recognized,
I found 'ITE Tech. Inc. ITE Device(8910)' which seems to be the name
for my trackpad.
I tried 'sudo apt-get install xserver-xorg-input-synaptics' but it
said it was already up-to-date (version 1.8.2-1ubuntu3)
I can't include the package name in this report as 'apt-cache policy
pkgname' doesn't work ("N: Unable to locate package pkgname")
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-79.100-generic 4.4.67
Uname: Linux 4.4.0-79-generic x86_64
.tmp.unity_support_test.0:
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Thu Jun 8 11:11:14 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
InstallationDate: Installed on 2017-05-28 (10 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
MachineType: ASUSTeK COMPUTER INC. GL553VD
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-79-generic.efi.signed
root=UUID=958dbae2-1028-43ae-af29-6fa03c950ee3 ro acpi_backlight=vendor quiet
splash acpi_osi= vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/30/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GL553VD.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GL553VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrGL553VD.301:bd12/30/2016:svnASUSTeKCOMPUTERINC.:pnGL553VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL553VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: GL553VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.12-1build2
xserver.bootTime: Thu Jun 8 10:44:13 2017
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id1631
vendor BOE
xserver.version: 2:1.18.4-0ubuntu0.2
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1696693/+subscriptions
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More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1696693] Re: Mousepad/trackpad not working
Did this issue start happening after an update/upgrade? Was there a
prior kernel version where you were not having this particular problem?
Would it be possible for you to test the latest upstream kernel? Refer
to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest
v4.12 kernel[0].
If this bug is fixed in the mainline kernel, please add the following
tag 'kernel-fixed-upstream'.
If the mainline kernel does not fix this bug, please add the tag:
'kernel-bug-exists-upstream'.
Once testing of the upstream kernel is complete, please mark this bug as
"Confirmed".
Thanks in advance.
[0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.12-rc4
** Changed in: linux (Ubuntu)
Importance: Undecided => Medium
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1696693
Title:
Mousepad/trackpad not working
Status in linux package in Ubuntu:
Incomplete
Bug description:
Hi,
I booted my pc this morning and found that the trackpad is no longer
responding. Moving it or clicking, there is no response.
I did nothing special yesterday nor manually installed anything, the
only thing that was installed was some new Ubuntu updates through the
software updater.
My laptop is an Asus ROG GL553VD with Ubuntu 16.04.2 LTS.
Looking in the list of hardware to see if the trackpad is recognized,
I found 'ITE Tech. Inc. ITE Device(8910)' which seems to be the name
for my trackpad.
I tried 'sudo apt-get install xserver-xorg-input-synaptics' but it
said it was already up-to-date (version 1.8.2-1ubuntu3)
I can't include the package name in this report as 'apt-cache policy
pkgname' doesn't work ("N: Unable to locate package pkgname")
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-79.100-generic 4.4.67
Uname: Linux 4.4.0-79-generic x86_64
.tmp.unity_support_test.0:
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Thu Jun 8 11:11:14 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
InstallationDate: Installed on 2017-05-28 (10 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
MachineType: ASUSTeK COMPUTER INC. GL553VD
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-79-generic.efi.signed
root=UUID=958dbae2-1028-43ae-af29-6fa03c950ee3 ro acpi_backlight=vendor quiet
splash acpi_osi= vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/30/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GL553VD.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GL553VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrGL553VD.301:bd12/30/2016:svnASUSTeKCOMPUTERINC.:pnGL553VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL553VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: GL553VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.12-1build2
xserver.bootTime: Thu Jun 8 10:44:13 2017
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id1631
vendor BOE
xserver.version: 2:1.18.4-0ubuntu0.2
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1696693/+subscriptions
--
Mailing list: https://launchpad.net/~kernel-packages
[Kernel-packages] [Bug 1696693] Re: Mousepad/trackpad not working
try booting an older kernel
** Package changed: xorg (Ubuntu) => linux (Ubuntu)
** Changed in: linux (Ubuntu)
Status: New => Incomplete
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1696693
Title:
Mousepad/trackpad not working
Status in linux package in Ubuntu:
Incomplete
Bug description:
Hi,
I booted my pc this morning and found that the trackpad is no longer
responding. Moving it or clicking, there is no response.
I did nothing special yesterday nor manually installed anything, the
only thing that was installed was some new Ubuntu updates through the
software updater.
My laptop is an Asus ROG GL553VD with Ubuntu 16.04.2 LTS.
Looking in the list of hardware to see if the trackpad is recognized,
I found 'ITE Tech. Inc. ITE Device(8910)' which seems to be the name
for my trackpad.
I tried 'sudo apt-get install xserver-xorg-input-synaptics' but it
said it was already up-to-date (version 1.8.2-1ubuntu3)
I can't include the package name in this report as 'apt-cache policy
pkgname' doesn't work ("N: Unable to locate package pkgname")
ProblemType: Bug
DistroRelease: Ubuntu 16.04
Package: xorg 1:7.7+13ubuntu3
ProcVersionSignature: Ubuntu 4.4.0-79.100-generic 4.4.67
Uname: Linux 4.4.0-79-generic x86_64
.tmp.unity_support_test.0:
ApportVersion: 2.20.1-0ubuntu2.6
Architecture: amd64
CompizPlugins: No value set for
`/apps/compiz-1/general/screen0/options/active_plugins'
CompositorRunning: compiz
CompositorUnredirectDriverBlacklist: '(nouveau|Intel).*Mesa 8.0'
CompositorUnredirectFSW: true
Date: Thu Jun 8 11:11:14 2017
DistUpgraded: Fresh install
DistroCodename: xenial
DistroVariant: ubuntu
ExtraDebuggingInterest: Yes, if not too technical
GraphicsCard:
Intel Corporation Device [8086:591b] (rev 04) (prog-if 00 [VGA controller])
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
Subsystem: ASUSTeK Computer Inc. Device [1043:15e0]
InstallationDate: Installed on 2017-05-28 (10 days ago)
InstallationMedia: Ubuntu 16.04 LTS "Xenial Xerus" - Release amd64
(20160420.1)
MachineType: ASUSTeK COMPUTER INC. GL553VD
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-79-generic.efi.signed
root=UUID=958dbae2-1028-43ae-af29-6fa03c950ee3 ro acpi_backlight=vendor quiet
splash acpi_osi= vt.handoff=7
SourcePackage: xorg
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 12/30/2016
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: GL553VD.301
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: GL553VD
dmi.board.vendor: ASUSTeK COMPUTER INC.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK COMPUTER INC.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrGL553VD.301:bd12/30/2016:svnASUSTeKCOMPUTERINC.:pnGL553VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGL553VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:
dmi.product.name: GL553VD
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK COMPUTER INC.
version.compiz: compiz 1:0.9.12.2+16.04.20160823-0ubuntu1
version.ia32-libs: ia32-libs N/A
version.libdrm2: libdrm2 2.4.70-1~ubuntu16.04.1
version.libgl1-mesa-dri: libgl1-mesa-dri 12.0.6-0ubuntu0.16.04.1
version.libgl1-mesa-dri-experimental: libgl1-mesa-dri-experimental N/A
version.libgl1-mesa-glx: libgl1-mesa-glx 12.0.6-0ubuntu0.16.04.1
version.xserver-xorg-core: xserver-xorg-core 2:1.18.4-0ubuntu0.2
version.xserver-xorg-input-evdev: xserver-xorg-input-evdev 1:2.10.1-1ubuntu2
version.xserver-xorg-video-ati: xserver-xorg-video-ati 1:7.7.0-1
version.xserver-xorg-video-intel: xserver-xorg-video-intel
2:2.99.917+git20160325-1ubuntu1.2
version.xserver-xorg-video-nouveau: xserver-xorg-video-nouveau
1:1.0.12-1build2
xserver.bootTime: Thu Jun 8 10:44:13 2017
xserver.configfile: default
xserver.errors:
xserver.logfile: /var/log/Xorg.0.log
xserver.outputs:
product id1631
vendor BOE
xserver.version: 2:1.18.4-0ubuntu0.2
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1696693/+subscriptions
--
Mailing list: https://launchpad.net/~kernel-packages
Post to : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
