[Kernel-packages] [Bug 1741264] Re: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install
** Attachment added: "devices" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1741264/+attachment/5031045/+files/devices ** Tags added: apport-collected ** Description changed: Hi, I've a fresh installed Ubuntu 16.04 on an Asus Zenbook UX32VD laptop. The touchpad does not work at all. It is not even listed in xinput. I'm not sure about the manufacturer but I think it is Elan I've tested with fresh install of Ubuntu 16.04.3 LTS I've also tested with live USB of Ubuntu 17.10, 14.04 LTS An USB connected mouse works perfectly. Thank you for your time + --- + ApportVersion: 2.20.4-0ubuntu4 + Architecture: amd64 + AudioDevicesInUse: + Cannot stat file /proc/2288/fd/17: Stale file handle + Cannot stat file /proc/2288/fd/18: Stale file handle + USERPID ACCESS COMMAND + /dev/snd/controlC0: ubuntu 2208 F pulseaudio + CasperVersion: 1.380 + DistroRelease: Ubuntu 17.04 + LiveMediaBuild: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) + MachineType: ASUSTeK COMPUTER INC. UX32VD + Package: linux (not installed) + ProcEnviron: + TERM=xterm-256color + PATH=(custom, no user) + LANG=en_US.UTF-8 + SHELL=/bin/bash + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: file=/preseed/hostname.seed noprompt boot=casper iso-scan/filename=/hostname-17.04-desktop-amd64.iso quiet -- + ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8 + PulseList: + Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied + No PulseAudio daemon running, or not running as session daemon. + RelatedPackageVersions: + linux-restricted-modules-4.10.0-19-generic N/A + linux-backports-modules-4.10.0-19-generic N/A + linux-firmware 1.164 + Tags: zesty + Uname: Linux 4.10.0-19-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: + + _MarkForUpload: True + dmi.bios.date: 01/29/2013 + dmi.bios.vendor: American Megatrends Inc. + dmi.bios.version: UX32VD.214 + dmi.board.asset.tag: ATN12345678901234567 + dmi.board.name: UX32VD + dmi.board.vendor: ASUSTeK COMPUTER INC. + dmi.board.version: 1.0 + dmi.chassis.asset.tag: No Asset Tag + dmi.chassis.type: 10 + dmi.chassis.vendor: ASUSTeK COMPUTER INC. + dmi.chassis.version: 1.0 + dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX32VD.214:bd01/29/2013:svnASUSTeKCOMPUTERINC.:pnUX32VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX32VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: + dmi.product.name: UX32VD + dmi.product.version: 1.0 + dmi.sys.vendor: ASUSTeK COMPUTER INC. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1741264 Title: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install Status in linux package in Ubuntu: Confirmed Bug description: Hi, I've a fresh installed Ubuntu 16.04 on an Asus Zenbook UX32VD laptop. The touchpad does not work at all. It is not even listed in xinput. I'm not sure about the manufacturer but I think it is Elan I've tested with fresh install of Ubuntu 16.04.3 LTS I've also tested with live USB of Ubuntu 17.10, 14.04 LTS An USB connected mouse works perfectly. Thank you for your time --- ApportVersion: 2.20.4-0ubuntu4 Architecture: amd64 AudioDevicesInUse: Cannot stat file /proc/2288/fd/17: Stale file handle Cannot stat file /proc/2288/fd/18: Stale file handle USERPID ACCESS COMMAND /dev/snd/controlC0: ubuntu 2208 F pulseaudio CasperVersion: 1.380 DistroRelease: Ubuntu 17.04 LiveMediaBuild: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) MachineType: ASUSTeK COMPUTER INC. UX32VD Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: file=/preseed/hostname.seed noprompt boot=casper iso-scan/filename=/hostname-17.04-desktop-amd64.iso quiet -- ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.10.0-19-generic N/A linux-backports-modules-4.10.0-19-generic N/A linux-firmware 1.164 Tags: zesty Uname: Linux 4.10.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 01/29/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX32VD.214 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX32VD dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUST
[Kernel-packages] [Bug 1741264] Re: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install
** Attachment added: "Xorg.0.log" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1741264/+attachment/5031060/+files/Xorg.0.log ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1741264 Title: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install Status in linux package in Ubuntu: Confirmed Bug description: Hi, I've a fresh installed Ubuntu 16.04 on an Asus Zenbook UX32VD laptop. The touchpad does not work at all. It is not even listed in xinput. I'm not sure about the manufacturer but I think it is Elan I've tested with fresh install of Ubuntu 16.04.3 LTS I've also tested with live USB of Ubuntu 17.10, 14.04 LTS An USB connected mouse works perfectly. Thank you for your time --- ApportVersion: 2.20.4-0ubuntu4 Architecture: amd64 AudioDevicesInUse: Cannot stat file /proc/2288/fd/17: Stale file handle Cannot stat file /proc/2288/fd/18: Stale file handle USERPID ACCESS COMMAND /dev/snd/controlC0: ubuntu 2208 F pulseaudio CasperVersion: 1.380 DistroRelease: Ubuntu 17.04 LiveMediaBuild: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) MachineType: ASUSTeK COMPUTER INC. UX32VD Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: file=/preseed/hostname.seed noprompt boot=casper iso-scan/filename=/hostname-17.04-desktop-amd64.iso quiet -- ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.10.0-19-generic N/A linux-backports-modules-4.10.0-19-generic N/A linux-firmware 1.164 Tags: zesty Uname: Linux 4.10.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 01/29/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX32VD.214 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX32VD dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX32VD.214:bd01/29/2013:svnASUSTeKCOMPUTERINC.:pnUX32VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX32VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: UX32VD dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1741264/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1741264] Re: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install
Would it be possible for you to test the latest upstream kernel? Refer to https://wiki.ubuntu.com/KernelMainlineBuilds . Please test the latest v4.15 kernel[0]. If this bug is fixed in the mainline kernel, please add the following tag 'kernel-fixed-upstream'. If the mainline kernel does not fix this bug, please add the tag: 'kernel-bug-exists-upstream'. Once testing of the upstream kernel is complete, please mark this bug as "Confirmed". Thanks in advance. [0] http://kernel.ubuntu.com/~kernel-ppa/mainline/v4.15-rc6 ** Changed in: linux (Ubuntu) Importance: Undecided => Medium ** Changed in: linux (Ubuntu) Status: Confirmed => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1741264 Title: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install Status in linux package in Ubuntu: Incomplete Bug description: Hi, I've a fresh installed Ubuntu 16.04 on an Asus Zenbook UX32VD laptop. The touchpad does not work at all. It is not even listed in xinput. I'm not sure about the manufacturer but I think it is Elan I've tested with fresh install of Ubuntu 16.04.3 LTS I've also tested with live USB of Ubuntu 17.10, 14.04 LTS An USB connected mouse works perfectly. Thank you for your time --- ApportVersion: 2.20.4-0ubuntu4 Architecture: amd64 AudioDevicesInUse: Cannot stat file /proc/2288/fd/17: Stale file handle Cannot stat file /proc/2288/fd/18: Stale file handle USERPID ACCESS COMMAND /dev/snd/controlC0: ubuntu 2208 F pulseaudio CasperVersion: 1.380 DistroRelease: Ubuntu 17.04 LiveMediaBuild: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) MachineType: ASUSTeK COMPUTER INC. UX32VD Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: file=/preseed/hostname.seed noprompt boot=casper iso-scan/filename=/hostname-17.04-desktop-amd64.iso quiet -- ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.10.0-19-generic N/A linux-backports-modules-4.10.0-19-generic N/A linux-firmware 1.164 Tags: zesty Uname: Linux 4.10.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 01/29/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX32VD.214 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX32VD dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX32VD.214:bd01/29/2013:svnASUSTeKCOMPUTERINC.:pnUX32VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX32VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: UX32VD dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1741264/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1741264] Re: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install
** Tags added: kernel-bug-exists-upstream ** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1741264 Title: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install Status in linux package in Ubuntu: Confirmed Bug description: Hi, I've a fresh installed Ubuntu 16.04 on an Asus Zenbook UX32VD laptop. The touchpad does not work at all. It is not even listed in xinput. I'm not sure about the manufacturer but I think it is Elan I've tested with fresh install of Ubuntu 16.04.3 LTS I've also tested with live USB of Ubuntu 17.10, 14.04 LTS An USB connected mouse works perfectly. Thank you for your time --- ApportVersion: 2.20.4-0ubuntu4 Architecture: amd64 AudioDevicesInUse: Cannot stat file /proc/2288/fd/17: Stale file handle Cannot stat file /proc/2288/fd/18: Stale file handle USERPID ACCESS COMMAND /dev/snd/controlC0: ubuntu 2208 F pulseaudio CasperVersion: 1.380 DistroRelease: Ubuntu 17.04 LiveMediaBuild: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) MachineType: ASUSTeK COMPUTER INC. UX32VD Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: file=/preseed/hostname.seed noprompt boot=casper iso-scan/filename=/hostname-17.04-desktop-amd64.iso quiet -- ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.10.0-19-generic N/A linux-backports-modules-4.10.0-19-generic N/A linux-firmware 1.164 Tags: zesty Uname: Linux 4.10.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 01/29/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX32VD.214 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX32VD dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX32VD.214:bd01/29/2013:svnASUSTeKCOMPUTERINC.:pnUX32VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX32VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: UX32VD dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1741264/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1741264] Re: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install
Just to be sure, I opened the laptop and I discovered that the touchpad ZIF connector was broken ... ** Changed in: linux (Ubuntu) Status: Confirmed => Invalid -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1741264 Title: Touchpad (Elan !?) not detected on Asus Zenbook UX32VD after new install Status in linux package in Ubuntu: Invalid Bug description: Hi, I've a fresh installed Ubuntu 16.04 on an Asus Zenbook UX32VD laptop. The touchpad does not work at all. It is not even listed in xinput. I'm not sure about the manufacturer but I think it is Elan I've tested with fresh install of Ubuntu 16.04.3 LTS I've also tested with live USB of Ubuntu 17.10, 14.04 LTS An USB connected mouse works perfectly. Thank you for your time --- ApportVersion: 2.20.4-0ubuntu4 Architecture: amd64 AudioDevicesInUse: Cannot stat file /proc/2288/fd/17: Stale file handle Cannot stat file /proc/2288/fd/18: Stale file handle USERPID ACCESS COMMAND /dev/snd/controlC0: ubuntu 2208 F pulseaudio CasperVersion: 1.380 DistroRelease: Ubuntu 17.04 LiveMediaBuild: Ubuntu 17.04 "Zesty Zapus" - Release amd64 (20170412) MachineType: ASUSTeK COMPUTER INC. UX32VD Package: linux (not installed) ProcEnviron: TERM=xterm-256color PATH=(custom, no user) LANG=en_US.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: file=/preseed/hostname.seed noprompt boot=casper iso-scan/filename=/hostname-17.04-desktop-amd64.iso quiet -- ProcVersionSignature: Ubuntu 4.10.0-19.21-generic 4.10.8 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: Home directory not accessible: Permission denied No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-4.10.0-19-generic N/A linux-backports-modules-4.10.0-19-generic N/A linux-firmware 1.164 Tags: zesty Uname: Linux 4.10.0-19-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: _MarkForUpload: True dmi.bios.date: 01/29/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX32VD.214 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX32VD dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX32VD.214:bd01/29/2013:svnASUSTeKCOMPUTERINC.:pnUX32VD:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX32VD:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: UX32VD dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1741264/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp