[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
I'm closing this bug due to old age. Please open a new bug if you think the issue still exists. ** Changed in: linux-firmware (Ubuntu) Status: Confirmed => Expired -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: Expired Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
The firmware update seems to have done the trick. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
Thanks, I've installed that firmware update and will give it a try. As I expected, disabling bluetooth in BIOS didn't resolve the issue. Apparently in the Dell XPS 13 9730 the wifi card is soldered to the motherboard, so replacing it is sadly not an option. I'm also keeping an eye on https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1799988 which seems relevant at least to my case. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
These Dell XPS series laptop mostly comes with these killer wifi. It's better Dell to collaberately work with ubuntu to fix the issue. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
Have you tried this - https://www.dell.com/support/article/ba/en/babsdt1/sln306440/killer-n1535 -wireless-firmware-manual-update-guide-for-ubuntu-systems?lang=en any luck? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
That's too bad it didn't work, but thanks for testing it. I've read suggestions that it relates to bluetooth, so am currently testing with that disabled in bios, but I don't have high hopes. If it doesn't, I'll probably just go with the replacement option myself. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
@bryce no luck, I tried with latest kernel and for failed to apply linux-firmware as per #28. So I moved to replace the wifi card. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
I'm able to reproduce this with QCA6174 802.11ac Wireless Network Adapter on a Dell XPS 13 9370 (07E6). From a bit of googling this seems to be a widespread problem, but only mentioned solution is to replace the wifi card, as also mentioned in this bug report. Jay, did you have any success from testing the newer kernel + firmware? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
** Changed in: linux-firmware (Ubuntu) Status: New => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
** Tags added: ath10k -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: New Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
@kaihengfeng, one question with the installation of https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux- firmware.git/ , I can only see .tar.gz file, and no .deb pkg for this. Can I dwld this .tar.gz and extract this under /lib/firmware ? Please confirm -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: New Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
@kaihengfeng sure I will test this on 18.04.2 LTS and will update you.. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: New Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
Please test latest mainline kernel [1] and latest firmware [2]. If the issue persists, please attach `dmesg` output when the issue happens. [1] https://kernel.ubuntu.com/~kernel-ppa/mainline/v5.2-rc2/ [2] https://git.kernel.org/pub/scm/linux/kernel/git/firmware/linux-firmware.git/ -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: New Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
@kaihengfeng, no downgrade also not helped As a workaround we replace to Intel wireless 8260 , 7360 card. But this is not acceptable, we have more than 10x users working on Dell XPS 9570 , 9560 models. Please suggest -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: New Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
Does downgrade the linux-firmware package help? ** Also affects: linux-firmware (Ubuntu) Importance: Undecided Status: New -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Status in linux-firmware package in Ubuntu: New Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
Refer -- https://askubuntu.com/questions/1128454/dell-xps-15-9570 -ath10k-qca6174-wifi-adapter-crashing -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
@jsalisbury could you please take a look on this issue? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
** Changed in: linux (Ubuntu) Status: Incomplete => Confirmed -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Confirmed Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
Exactly the same issue what I'm facing now - https://www.reddit.com/r/Dell/comments/a07wiw/dell_xps_9570_wifi_keeps_dropping_every_couple/ -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Incomplete Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.family: XPS dmi.product.name: XPS 15 9570 dmi.product.sku: 087C dmi.sys.vendor: Dell Inc. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
** Attachment added: "/var/log/syslog.2 - May 10 after 2PM issue" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+attachment/5263223/+files/syslog.2 ** Tags added: apport-collected bionic ** Description changed: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay + --- + ProblemType: Bug + ApportVersion: 2.20.9-0ubuntu7.6 + Architecture: amd64 + AudioDevicesInUse: + USERPID ACCESS COMMAND + /dev/snd/controlC0: itops 1579 F pulseaudio + CurrentDesktop: ubuntu:GNOME + DistroRelease: Ubuntu 18.04 + InstallationDate: Installed on 2019-04-25 (17 days ago) + InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) + Lsusb: + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 003: ID 27c6:5395 + Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. + Bus 001 Device 004: ID 0c45:671d Microdia + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: Dell Inc. XPS 15 9570 + Package: linux (not installed) + ProcFB: 0 inteldrmfb + ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 + ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 + RelatedPackageVersions: + linux-restricted-modules-4.18.0-18-generic N/A + linux-backports-modules-4.18.0-18-generic N/A + linux-firmware 1.173.5 + Tags: bionic + Uname: Linux 4.18.0-18-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: sudo + WifiSyslog: + + _MarkForUpload: True + dmi.bios.date: 04/26/2019 + dmi.bios.vendor: Dell Inc. + dmi.bios.version: 1.10.1 + dmi.board.name: 0HWTMH + dmi.board.vendor: Dell Inc. + dmi.board.version: A00 + dmi.chassis.asset.tag: IT-07384 + dmi.chassis.type: 10 + dmi.chassis.vendor: Dell Inc. + dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: + dmi.product.family: XPS + dmi.product.name: XPS 15 9570 + dmi.product.sku: 087C + dmi.sys.vendor: Dell Inc. -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Incomplete Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.6 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: itops 1579 F pulseaudio CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 18.04 InstallationDate: Installed on 2019-04-25 (17 days ago) InstallationMedia: Ubuntu 18.04.2 LTS "Bionic Beaver" - Release amd64 (20190210) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 27c6:5395 Bus 001 Device 002: ID 0cf3:e300 Atheros Communications, Inc. Bus 001 Device 004: ID 0c45:671d Microdia Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: Dell Inc. XPS 15 9570 Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.18.0-18-generic root=UUID=c41f7762-f3a2-4b42-a019-97ca9bd85edc ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.18.0-18.19~18.04.1-generic 4.18.20 RelatedPackageVersions: linux-restricted-modules-4.18.0-18-generic N/A linux-backports-modules-4.18.0-18-generic N/A linux-firmware 1.173.5 Tags: bionic Uname: Linux 4.18.0-18-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: sudo WifiSyslog: _MarkForUpload: True dmi.bios.date: 04/26/2019 dmi.bios.vendor: Dell Inc. dmi.bios.version: 1.10.1 dmi.board.name: 0HWTMH dmi.board.vendor: Dell Inc. dmi.board.version: A00 dmi.chassis.asset.tag: IT-07384 dmi.chassis.type: 10 dmi.chassis.vendor: Dell Inc. dmi.modalias: dmi:bvnDellInc.:bvr1.10.1:bd04/26/2019:svnDellInc.:pnXPS159570:pvr:rvnDellInc.:rn0HWTMH:rvrA00:cvnDellInc.:ct10:cvr: dmi.product.f
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
// more info-- $lspci | grep Network 3b:00.0 Network controller: Qualcomm Atheros QCA6174 802.11ac Wireless Network Adapter (rev 32) $lshw -C Network *-network description: Wireless interface product: QCA6174 802.11ac Wireless Network Adapter vendor: Qualcomm Atheros physical id: 0 bus info: pci@:3b:00.0 logical name: wlp59s0 version: 32 serial: 9c:b6:d0:c5:07:6d width: 64 bits clock: 33MHz capabilities: pm msi pciexpress bus_master cap_list ethernet physical wireless configuration: broadcast=yes driver=ath10k_pci driverversion=4.18.0-18-generic firmware=WLAN.RM.4.4.1-00079-QCARMSWPZ-1 ip=192.168.100.26 latency=0 link=yes multicast=yes wireless=IEEE 802.11 resources: irq:141 memory:ed20-ed3f $lsmod | grep ath ath10k_pci 40960 0 ath10k_core 417792 1 ath10k_pci ath32768 1 ath10k_core mac80211 802816 1 ath10k_core cfg80211 667648 3 ath,mac80211,ath10k_core $dpkg -l | grep -e linux-image -e linux-firmware ii linux-firmware 1.173.5 all Firmware for Linux kernel drivers ii linux-image-4.18.0-18-generic 4.18.0-18.19~18.04.1 amd64Signed kernel image generic >From syslog issue date - May 10 after 2 pm. attaching log file for your info.. $May 10 14:14:53 test wpa_supplicant[820]: wlp59s0: CTRL-EVENT-SCAN-FAILED ret=-11 May 10 14:14:53 test kernel: [20152.286512] ath10k_pci :3b:00.0: wmi command 12289 timeout, restarting hardware May 10 14:14:53 test kernel: [20152.286522] ath10k_pci :3b:00.0: failed to start hw scan: -11 May 10 14:14:53 test kernel: [20152.330501] ath10k_pci :3b:00.0: failed to read hi_board_data address: -16 May 10 14:14:57 test kernel: [20155.370449] ath10k_pci :3b:00.0: failed to receive initialized event from target: May 10 14:14:57 test gnome-shell[1944]: Object St.Widget (0x55736178b2d0), has been already deallocated - impossible to access it. This might be caused by the object having been destroyed from C code using something such as destroy(), dispose(), or remove() vfuncs May 10 14:14:57 test org.gnome.Shell.desktop[1944]: == Stack trace for context 0x55735e21c330 == May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #0 0x55735e5b7af0 i resource:///org/gnome/shell/ui/modalDialog.js:93 (0x7ff1701f14d8 @ 22) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #1 0x7ffc0458d9c0 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7ff1701b5de0 @ 71) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #2 0x55735e5b7a38 i resource:///org/gnome/gjs/modules/_legacy.js:39 (0x7ff1701b5b38 @ 215) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #3 0x55735e5b79a8 i resource:///org/gnome/shell/ui/status/network.js:783 (0x7ff10d814cd0 @ 409) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #4 0x7ffc0458ed30 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7ff1701b5de0 @ 71) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #5 0x55735e5b7920 i resource:///org/gnome/shell/ui/modalDialog.js:168 (0x7ff1701f1a28 @ 92) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #6 0x7ffc0458f910 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7ff1701b5de0 @ 71) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #7 0x7ffc045900a0 b self-hosted:914 (0x7ff1701f12b8 @ 346) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #8 0x7ffc04591010 b resource:///org/gnome/gjs/modules/tweener/tweener.js:208 (0x7ff1701d2b38 @ 54) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #9 0x7ffc04591160 b resource:///org/gnome/gjs/modules/tweener/tweener.js:337 (0x7ff1701d2bc0 @ 1626) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #10 0x7ffc04591210 b resource:///org/gnome/gjs/modules/tweener/tweener.js:350 (0x7ff1701d2c48 @ 100) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #11 0x7ffc045912a0 b resource:///org/gnome/gjs/modules/tweener/tweener.js:365 (0x7ff1701d2cd0 @ 10) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #12 0x7ffc04591320 I resource:///org/gnome/gjs/modules/signals.js:128 (0x7ff1701d2230 @ 386) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #13 0x7ffc045913d0 b resource:///org/gnome/shell/ui/tweener.js:244 (0x7ff1701cf808 @ 159) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #14 0x7ffc04591430 I resource:///org/gnome/gjs/modules/_legacy.js:82 (0x7ff1701b5de0 @ 71) May 10 14:14:57 test org.gnome.Shell.desktop[1944]: #15 0x7ffc045914d0 b resource:///org/gnome/shell/ui/tweener.js:219 (0x7ff1701cf780 @ 15) May 10 14:14:57 test gnome-shell[1944]: clutter_actor_destroy: assertion 'CLUTTER_IS_ACTOR (self)' failed May 10 14:15:00 test kernel: [20158.400363] ath10k_pci :3b:00.0: failed to receive initialized event from target: May 10 14:15:00 test kernel: [20158.40
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
** Tags removed: bionic ** Tags added: wifi -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Incomplete Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
@dear team, we have more than 10x users facing the wifi reconnection issue over home network with this kernel on killer wifi. Please suggest -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Incomplete Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 1828578] Re: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS
** Summary changed: - dell xps 9570 wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS + dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1828578 Title: dell xps 9570 killer wifi reconnection issue followed by freeze + Ubuntu 18.04.2 LTS Status in linux package in Ubuntu: Incomplete Bug description: Hello Team, Env - Dell XPS 9570 Ubuntu 18.04.2 , HWE kernel We are facing intermittently wifi reconnection issue on Ubuntu 18.04. Software upgrade is up-to date. Also some time we facing freezing issue due to this hard reset required to make machine back to normal. Please let me know if there are any known issue with this particular model on 18.04 ? Please let me know. Thanks Jay To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1828578/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
