This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1921717 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete ** Tags added: focal -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1921717 Title: Asus GX701LV | ALC294 | Speakers don't work on 20.04 Status in linux package in Ubuntu: Incomplete Bug description: Asus GX701LV Realtek ALC294 (Intel HDA Audio) Kubuntu 20.04 with kernel 5.4.0-70-generic or mainline 5.11.10-051110-generic No sound from speakers. Sound from headphones, internal and headset mics work fine. I tried adding "options snd-hda-intel model=asus-zenbook" to /etc/modprobe.d/alsa-base.conf, tried different kernel versions (e.g., 5.4.0-42-generic, 5.10): no difference whatsoever. Speakers work perfectly fine in Windows 10. --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.16 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: alex 2061 F.... pulseaudio /dev/snd/controlC0: alex 2061 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: KDE DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2020-09-11 (199 days ago) InstallationMedia: Kubuntu 20.04.1 LTS "Focal Fossa" - Release amd64 (20200731) MachineType: ASUSTeK COMPUTER INC. ROG Zephyrus S17 GX701LV_GX701LV NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.4.0-70-generic root=UUID=880e4973-b513-498a-80cb-6fc4d235a9d5 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.4.0-70.78-generic 5.4.94 RelatedPackageVersions: linux-restricted-modules-5.4.0-70-generic N/A linux-backports-modules-5.4.0-70-generic N/A linux-firmware 1.187.10 Tags: focal Uname: Linux 5.4.0-70-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip docker lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 07/09/2020 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: GX701LV.307 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: GX701LV dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrGX701LV.307:bd07/09/2020:svnASUSTeKCOMPUTERINC.:pnROGZephyrusS17GX701LV_GX701LV:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnGX701LV:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.family: ROG Zephyrus S17 dmi.product.name: ROG Zephyrus S17 GX701LV_GX701LV dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1921717/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp