[Kernel-packages] [Bug 2031969] Re: Ubuntu 22.04.3 LTS stuck on power-off/reboot screen
I affects me and a bunch of my co-workers. Ubuntu 22.04 6.2.0-32-generic on a Dell Precision 5570 https://askubuntu.com/questions/1484374/restarting-freezes-due-to-snap Do we have an ETA on this? -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2031969 Title: Ubuntu 22.04.3 LTS stuck on power-off/reboot screen Status in linux package in Ubuntu: Confirmed Bug description: Since I updated to version 23.04 I am facing several problems related to system suspend and shutdown. The system refuses to wake up from standby mode, especially if it has run for a longer time. Screen is black, no response to keyboard or trackpad actions, Power button led is on. The only way out of here is a long press on the power button. Another issue with this, and I think it's related. If you want to shut down the computer after a long runtime, the machine won't power off. In the logs you can see the steps for shutting down the OS, but eventually the machine stays powered on. The power lead is on, the screen is black, no response to keyboard or trackpad actions. System has to be powered off by a long press on the power button. Ubuntu 6.2.0-27.28-generic 6.2.15 ProblemType: Bug DistroRelease: Ubuntu 23.04 Package: linux-image-6.2.0-27-generic 6.2.0-27.28 ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15 Uname: Linux 6.2.0-27-generic x86_64 ApportVersion: 2.26.1-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: tom2051 F wireplumber /dev/snd/seq:tom2037 F pipewire CasperMD5CheckResult: unknown CurrentDesktop: ubuntu:GNOME Date: Sat Aug 19 16:01:07 2023 InstallationDate: Installed on 2018-07-01 (1875 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bluetooth wireless interface Bus 001 Device 002: ID 04f2:b56d Chicony Electronics Co., Ltd HP Wide Vision HD Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP ENVY Notebook ProcEnviron: LANG=de_DE.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color XDG_RUNTIME_DIR= ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-27-generic root=UUID=1e8886f5-f232-49b1-af56-f83caee82bba ro quiet splash vt.handoff=7 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.2.0-27-generic N/A linux-backports-modules-6.2.0-27-generic N/A linux-firmware20230323.gitbcdcfbcf-0ubuntu1.5 SourcePackage: linux UpgradeStatus: Upgraded to lunar on 2023-05-01 (109 days ago) dmi.bios.date: 11/10/2020 dmi.bios.release: 15.62 dmi.bios.vendor: Insyde dmi.bios.version: F.62 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 81D2 dmi.board.vendor: HP dmi.board.version: KBC Version 87.21 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 87.21 dmi.modalias: dmi:bvnInsyde:bvrF.62:bd11/10/2020:br15.62:efr87.21:svnHP:pnHPENVYNotebook:pvrType1ProductConfigId:rvnHP:rn81D2:rvrKBCVersion87.21:cvnHP:ct10:cvrChassisVersion:skuZ6J78EA#ABD: dmi.product.family: 103C_5335KV dmi.product.name: HP ENVY Notebook dmi.product.sku: Z6J78EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2031969/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
[Kernel-packages] [Bug 2031969] Re: Ubuntu 22.04.3 LTS stuck on power-off/reboot screen
This bug also affects other users, as described in: https://askubuntu.com/questions/1482315/ubuntu-22-04-03-lts-stuck-on-power-off-reboot-screen https://askubuntu.com/questions/1426205/ubuntu-22-04-stuck-at-shutdown Furthermore, this issue is not a duplicate of the following: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-6.2/+bug/2031352 https://bugs.launchpad.net/ubuntu/+source/linux-hwe-6.2/+bug/2029332 Also in Fedora with Kernel 6.1.X https://discussion.fedoraproject.org/t/shutdown-reboot-broken-in-f37-since-kernel-6-1-x/79944 ** Description changed: - Since update to version 23.04 I am facing several problems related to - system suspend and shutdown on a HP Envy 15 notebook (2016). The system - refuses to wake up from standby mode, especially if it has run for a - longer time. Screen is black, no response to keyboard or trackpad - actions, Power button led is on. The only way out of here is a long - press on power button. + Since I updated to version 23.04 I am facing several problems related to + system suspend and shutdown. The system refuses to wake up from standby + mode, especially if it has run for a longer time. Screen is black, no + response to keyboard or trackpad actions, Power button led is on. The + only way out of here is a long press on the power button. - Another problem with this and I think it's kind of related. If you want - to shut down the computer after a long runtime, the machine won't power - off. In the logs you can see the steps for shutting down the OS but in - the end the machine stays powered on. The power led is on, screen is - black, no response to keyboard or trackpad actions. System has to be - powered off by a long press on the power button. + Another issue with this, and I think it's related. If you want to shut + down the computer after a long runtime, the machine won't power off. In + the logs you can see the steps for shutting down the OS, but eventually + the machine stays powered on. The power lead is on, the screen is black, + no response to keyboard or trackpad actions. System has to be powered + off by a long press on the power button. Ubuntu 6.2.0-27.28-generic 6.2.15 ProblemType: Bug DistroRelease: Ubuntu 23.04 Package: linux-image-6.2.0-27-generic 6.2.0-27.28 ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15 Uname: Linux 6.2.0-27-generic x86_64 ApportVersion: 2.26.1-0ubuntu2 Architecture: amd64 AudioDevicesInUse: - USERPID ACCESS COMMAND - /dev/snd/controlC0: tom2051 F wireplumber - /dev/snd/seq:tom2037 F pipewire + USERPID ACCESS COMMAND + /dev/snd/controlC0: tom2051 F wireplumber + /dev/snd/seq:tom2037 F pipewire CasperMD5CheckResult: unknown CurrentDesktop: ubuntu:GNOME Date: Sat Aug 19 16:01:07 2023 InstallationDate: Installed on 2018-07-01 (1875 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018) Lsusb: - Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub - Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bluetooth wireless interface - Bus 001 Device 002: ID 04f2:b56d Chicony Electronics Co., Ltd HP Wide Vision HD - Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bluetooth wireless interface + Bus 001 Device 002: ID 04f2:b56d Chicony Electronics Co., Ltd HP Wide Vision HD + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP ENVY Notebook ProcEnviron: - LANG=de_DE.UTF-8 - PATH=(custom, no user) - SHELL=/bin/bash - TERM=xterm-256color - XDG_RUNTIME_DIR= + LANG=de_DE.UTF-8 + PATH=(custom, no user) + SHELL=/bin/bash + TERM=xterm-256color + XDG_RUNTIME_DIR= ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-27-generic root=UUID=1e8886f5-f232-49b1-af56-f83caee82bba ro quiet splash vt.handoff=7 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: - linux-restricted-modules-6.2.0-27-generic N/A - linux-backports-modules-6.2.0-27-generic N/A - linux-firmware20230323.gitbcdcfbcf-0ubuntu1.5 + linux-restricted-modules-6.2.0-27-generic N/A + linux-backports-modules-6.2.0-27-generic N/A + linux-firmware20230323.gitbcdcfbcf-0ubuntu1.5 SourcePackage: linux UpgradeStatus: Upgraded to lunar on 2023-05-01 (109 days ago) dmi.bios.date: 11/10/2020 dmi.bios.release: 15.62 dmi.bios.vendor: Insyde dmi.bios.version: F.62 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 81D2 dmi.board.vendor: HP dmi.board.version: KBC Version 87.21 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 87.21 dmi.modalias: dmi:bvnInsyde:bvrF.62:b
[Kernel-packages] [Bug 2031969] Re: Ubuntu 22.04.3 LTS stuck on power-off/reboot screen
I also have the same problem. After updating to Kernel 6.2 a few days ago, I have been experiencing issues with my system's shutdown and reboot functions. During these processes, the system becomes unresponsive and hangs on a black screen, which displays both the Dell and Ubuntu logos. This issue is inconsistent; it happens sporadically. Currently, the only workaround I've found to successfully shut down the system is to forcibly power off the machine by holding down the power button for 5 seconds. I've also tested a fresh installation of Ubuntu 22.04.3. I have a Dell Machine XPS 8930. And I do not use the "Nouveau driver" as described in a similar bug in: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-6.2/+bug/2031352 I reported this bug at https://bugs.launchpad.net/ubuntu/+source/linux- hwe-6.2/+bug/2031352, but the bug was mistakenly changed to look like it is a bug with the Nouveau drivers. So the issue was not fixed. I have attached the last shutdown logs > journalctl -b -1 --since "1 hour ago" > shutdown.txt ** Attachment added: "shutdown.txt" https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2031969/+attachment/5703374/+files/shutdown.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2031969 Title: Ubuntu 22.04.3 LTS stuck on power-off/reboot screen Status in linux package in Ubuntu: Confirmed Bug description: Since I updated to version 23.04 I am facing several problems related to system suspend and shutdown. The system refuses to wake up from standby mode, especially if it has run for a longer time. Screen is black, no response to keyboard or trackpad actions, Power button led is on. The only way out of here is a long press on the power button. Another issue with this, and I think it's related. If you want to shut down the computer after a long runtime, the machine won't power off. In the logs you can see the steps for shutting down the OS, but eventually the machine stays powered on. The power lead is on, the screen is black, no response to keyboard or trackpad actions. System has to be powered off by a long press on the power button. Ubuntu 6.2.0-27.28-generic 6.2.15 ProblemType: Bug DistroRelease: Ubuntu 23.04 Package: linux-image-6.2.0-27-generic 6.2.0-27.28 ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15 Uname: Linux 6.2.0-27-generic x86_64 ApportVersion: 2.26.1-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: tom2051 F wireplumber /dev/snd/seq:tom2037 F pipewire CasperMD5CheckResult: unknown CurrentDesktop: ubuntu:GNOME Date: Sat Aug 19 16:01:07 2023 InstallationDate: Installed on 2018-07-01 (1875 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bluetooth wireless interface Bus 001 Device 002: ID 04f2:b56d Chicony Electronics Co., Ltd HP Wide Vision HD Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP ENVY Notebook ProcEnviron: LANG=de_DE.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color XDG_RUNTIME_DIR= ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-27-generic root=UUID=1e8886f5-f232-49b1-af56-f83caee82bba ro quiet splash vt.handoff=7 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.2.0-27-generic N/A linux-backports-modules-6.2.0-27-generic N/A linux-firmware20230323.gitbcdcfbcf-0ubuntu1.5 SourcePackage: linux UpgradeStatus: Upgraded to lunar on 2023-05-01 (109 days ago) dmi.bios.date: 11/10/2020 dmi.bios.release: 15.62 dmi.bios.vendor: Insyde dmi.bios.version: F.62 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 81D2 dmi.board.vendor: HP dmi.board.version: KBC Version 87.21 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 87.21 dmi.modalias: dmi:bvnInsyde:bvrF.62:bd11/10/2020:br15.62:efr87.21:svnHP:pnHPENVYNotebook:pvrType1ProductConfigId:rvnHP:rn81D2:rvrKBCVersion87.21:cvnHP:ct10:cvrChassisVersion:skuZ6J78EA#ABD: dmi.product.family: 103C_5335KV dmi.product.name: HP ENVY Notebook dmi.product.sku: Z6J78EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2031969/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : h
[Kernel-packages] [Bug 2031969] Re: Ubuntu 22.04.3 LTS stuck on power-off/reboot screen
** Summary changed: - Ubuntu 23.04: Suspend & Power off + Ubuntu 22.04.3 LTS stuck on power-off/reboot screen -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2031969 Title: Ubuntu 22.04.3 LTS stuck on power-off/reboot screen Status in linux package in Ubuntu: Confirmed Bug description: Since update to version 23.04 I am facing several problems related to system suspend and shutdown on a HP Envy 15 notebook (2016). The system refuses to wake up from standby mode, especially if it has run for a longer time. Screen is black, no response to keyboard or trackpad actions, Power button led is on. The only way out of here is a long press on power button. Another problem with this and I think it's kind of related. If you want to shut down the computer after a long runtime, the machine won't power off. In the logs you can see the steps for shutting down the OS but in the end the machine stays powered on. The power led is on, screen is black, no response to keyboard or trackpad actions. System has to be powered off by a long press on the power button. Ubuntu 6.2.0-27.28-generic 6.2.15 ProblemType: Bug DistroRelease: Ubuntu 23.04 Package: linux-image-6.2.0-27-generic 6.2.0-27.28 ProcVersionSignature: Ubuntu 6.2.0-27.28-generic 6.2.15 Uname: Linux 6.2.0-27-generic x86_64 ApportVersion: 2.26.1-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USERPID ACCESS COMMAND /dev/snd/controlC0: tom2051 F wireplumber /dev/snd/seq:tom2037 F pipewire CasperMD5CheckResult: unknown CurrentDesktop: ubuntu:GNOME Date: Sat Aug 19 16:01:07 2023 InstallationDate: Installed on 2018-07-01 (1875 days ago) InstallationMedia: Ubuntu 17.10 "Artful Aardvark" - Release amd64 (20171018) Lsusb: Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 003: ID 8087:0a2a Intel Corp. Bluetooth wireless interface Bus 001 Device 002: ID 04f2:b56d Chicony Electronics Co., Ltd HP Wide Vision HD Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP ENVY Notebook ProcEnviron: LANG=de_DE.UTF-8 PATH=(custom, no user) SHELL=/bin/bash TERM=xterm-256color XDG_RUNTIME_DIR= ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-27-generic root=UUID=1e8886f5-f232-49b1-af56-f83caee82bba ro quiet splash vt.handoff=7 PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No PulseAudio daemon running, or not running as session daemon. RelatedPackageVersions: linux-restricted-modules-6.2.0-27-generic N/A linux-backports-modules-6.2.0-27-generic N/A linux-firmware20230323.gitbcdcfbcf-0ubuntu1.5 SourcePackage: linux UpgradeStatus: Upgraded to lunar on 2023-05-01 (109 days ago) dmi.bios.date: 11/10/2020 dmi.bios.release: 15.62 dmi.bios.vendor: Insyde dmi.bios.version: F.62 dmi.board.asset.tag: Type2 - Board Asset Tag dmi.board.name: 81D2 dmi.board.vendor: HP dmi.board.version: KBC Version 87.21 dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.chassis.version: Chassis Version dmi.ec.firmware.release: 87.21 dmi.modalias: dmi:bvnInsyde:bvrF.62:bd11/10/2020:br15.62:efr87.21:svnHP:pnHPENVYNotebook:pvrType1ProductConfigId:rvnHP:rn81D2:rvrKBCVersion87.21:cvnHP:ct10:cvrChassisVersion:skuZ6J78EA#ABD: dmi.product.family: 103C_5335KV dmi.product.name: HP ENVY Notebook dmi.product.sku: Z6J78EA#ABD dmi.product.version: Type1ProductConfigId dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2031969/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp