[Koha] some overdue messages not sending

2011-09-01 Thread Lesley Kimball 
Hi everyone,

  I know that most of our e-mail overdue notices are going out -- I can see
them listed in patron's messaging/notices and sometimes people reply or tell
us they've gotten the e-mail.  But, I have one patron who should be getting
e-mails and he hasn't and there isn't anything in his messaging/notices.
When there is an incorrect e-mail address Koha still sends a message but
then I get the bounce-back.  In this case there is nothing at all.   Has
anyone run into this before?  

 

We are using 3.4

 

Thanks,

Lesley

~~
You see, I don't believe that libraries should be
drab places where people sit in silence, and that's
been the main reason for our policy of employing
wild animals as librarians.
   -- Monty Python, "Gorilla Librarian" sketch
~~~
Lesley Kimball
Director
Wiggin Memorial Library
Stratham, NH
  direc...@wigginml.org

 

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Re: [Koha] some overdue messages not sending

2011-09-01 Thread Randall Rowe 
Most every time I have heard of this situation, the email is getting trapped by 
a spam filter on the client end.

Randy Rowe
 Lincoln City Libraries I.T.

 -Original Message-
 From: "Lesley Kimball" 
 Sent 9/1/2011 10:28:52 AM
 To: koha@lists.katipo.co.nz
 Subject: [Koha] some overdue messages not sending

Hi everyone, 

  I know that most of our e-mail overdue notices are going out -- I can see 
them listed in patron's messaging/notices and sometimes people reply or tell us 
they've gotten the e-mail.  But, I have one patron who should be getting 
e-mails and he hasn't and there isn't anything in his messaging/notices.  When 
there is an incorrect e-mail address Koha still sends a message but then I get 
the bounce-back.  In this case there is nothing at all.   Has anyone run into 
this before?   

We are using 3.4 

Thanks, 

Lesley 

~~
 You see, I don't believe that libraries should be
 drab places where people sit in silence, and that's
 been the main reason for our policy of employing
 wild animals as librarians.
-- Monty Python, "Gorilla Librarian" sketch
 ~~~
 Lesley Kimball
 Director
 Wiggin Memorial Library
 Stratham, NH
 direc...@wigginml.org 

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Re: [Koha] some overdue messages not sending

2011-09-01 Thread Chris Cormack 
2011/9/2 Lesley Kimball :
> Hi everyone,
>
>   I know that most of our e-mail overdue notices are going out -- I can see
> them listed in patron's messaging/notices and sometimes people reply or tell
> us they've gotten the e-mail.  But, I have one patron who should be getting
> e-mails and he hasn't and there isn't anything in his messaging/notices.
> When there is an incorrect e-mail address Koha still sends a message but
> then I get the bounce-back.  In this case there is nothing at all.   Has
> anyone run into this before?
>
>
>
> We are using 3.4
>
>
>
Hi Lesley

What version of 3.4 are you running? I think you are running into this bug here

http://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=6292

Which has one final patch awaiting signoff. Luckily today is Global
bug squashing day
http://wiki.koha-community.org/wiki/2011-09-02_Global_bug_squashing_day

So hopefully someone will sign off the patch and we can get it pushed
up and released in 3.4.5.

Chris
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