[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

Sunny  changed:

   What|Removed |Added

 CC||jbran...@fargolibrary.org

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

Christopher Brannon  changed:

   What|Removed |Added

 Status|Signed Off  |In Discussion

--- Comment #15 from Christopher Brannon  ---
There seems to be an intermittent problem with routing/information.

I tried my previous scenario again, and it worked fine this time, but then I
got the same failure through a different scenario.

1) Checked in item with no checkouts or holds belonging to Library B at Library
A for transfer. Item is now in transit to Library B.
2) Placed a hold on item to be picked up at Library C.  
3) Triggered hold at Library A and was routed to Library C.  Item is in transit
to Library C.
4) Signed in as Library D, checked in item and it routed Library C fine.
5) Signed in as Library C and triggered the hold.  Item is now waiting.
6) Signed in as Library D, checked in item.  The modal doesn't come up, and the
transfer message is on the screen to got to transfer the item to Library C, but
patron barcode and name are missing.
7) If I cancel the transfer and check it in again, the modal comes up and
patron information shows properly.

I think there is a conflict with an initial transfer that doesn't get cleared
out in the whole process.

On master, if I follow the same steps, this is what I see:

1) Checked in item with no checkouts or holds belonging to Library B at Library
A for transfer. Item is now in transit to Library B.
2) Placed a hold on item to be picked up at Library C.  
3) Triggered hold at Library A and was routed to Library C.  Item is in transit
to Library C.
4) Signed in as Library D, checked in item and it wants to go home to Library
B.  WRONG
5) Signed in as Library C and triggered the hold.  Item is now waiting.
6) Signed in as Library D, checked in item.  The modal doesn't come up, and the
transfer message is on the screen to got to transfer the item HOME to Library
B, AND to confirm hold for patron.  The library the patron is picking up at is
NOT showing, but patron name and barcode ARE showing.  The extra bullet is
showing and is a pre-existing issue.
7) If I cancel the transfer and check it in again, there are no messages and a
local use is recorded.  WRONG

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

--- Comment #14 from Nick Clemens  ---
(In reply to Christopher Brannon from comment #13)
> Found a problem scenario

Is this a scenario in master, or a side effect of this patch?

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

Christopher Brannon  changed:

   What|Removed |Added

 Status|Needs Signoff   |Signed Off

--- Comment #13 from Christopher Brannon  ---
Found a problem scenario, may have to open another ticket, as this patch pretty
much takes care of what is described.

Item from Library B checked in at Library A.  There is a hold for a patron at
Library C.  It is accidently transferred to Library B or any other library
other than A or C.  A transfer message comes up saying to transfer the item to
Library C, saying there is a hold, but the patron name and barcode are blank
(Patron category shows).  There is also a blank bullet after the patron line. 
This may be a transfer message, but because it is showing that there is a hold,
and the patron name and barcode are blank, I am not sure if it is part of this
bug or something new.

Issue: Transfer message does not show patron name or barcode.  Extra bullet
shown.

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

Marc Véron  changed:

   What|Removed |Added

  Attachment #60909|0   |1
is obsolete||

--- Comment #12 from Marc Véron  ---
Created attachment 60911
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=60911=edit
Bug 13153 - Waiting hold checked in at different library doesn't re-route item
to correct library

This patch changes AddReturn to revert a waiting hold whenchecked in at
another branch

To test:
1 - Place a hold for pickup at current branch
2 - Check in and confirm hold
3 - Change branch
4 - Checkin the item again
5 - Note there is no message to transfer or hold
6 - Note current location (holdingbranch) has changed though status
indicates waitingat original branch
7 - Apply patch
8 - Checkin the item again
9 - Note hold is reverted
10 - Note message to confirm hold/transfer
11 - Sign off

Followed test plan, item gos to 'In transit' as expected.
Signed-off-by: Marc Véron 

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

--- Comment #11 from Nick Clemens  ---
Created attachment 60909
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=60909=edit
Bug 13153 - Waiting hold checked in at different library doesn't re-route item
to correct library

This patch changes AddReturn to revert a waiting hold whenchecked in at
another branch

To test:
1 - Place a hold for pickup at current branch
2 - Check in and confirm hold
3 - Change branch
4 - Checkin the item again
5 - Note there is no message to transfer or hold
6 - Note current location (holdingbranch) has changed though status
indicates waitingat original branch
7 - Apply patch
8 - Checkin the item again
9 - Note hold is reverted
10 - Note message to confirm hold/transfer
11 - Sign off

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

Nick Clemens  changed:

   What|Removed |Added

 Status|NEW |Needs Signoff

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

George Williams (NEKLS)  changed:

   What|Removed |Added

 CC||geo...@nekls.org

--- Comment #10 from George Williams (NEKLS)  ---
I agree with Christopher.  This has been a problem for a long time.

George

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

Christopher Brannon  changed:

   What|Removed |Added

   Severity|normal  |major

--- Comment #9 from Christopher Brannon  ---
This issue needs to be addressed.  This has been a time waster for support
staff trying to figure out why these things happen each time.  A waiting item
triggered at another library needs to be routed back to its intended
destination and the waiting status needs to be set back to priority 1.

Christopher

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

Nicole C. Engard  changed:

   What|Removed |Added

 CC|neng...@gmail.com   |

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

Sally Healey  changed:

   What|Removed |Added

 CC||bar...@bywatersolutions.com

--- Comment #8 from Sally Healey  
---
*** Bug 15118 has been marked as a duplicate of this bug. ***

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

--- Comment #7 from jdem...@roseville.ca.us  ---
I forgot to include that we are on 3.22.08.

Jen DeMuth

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[Koha-bugs] [Bug 13153] Waiting hold checked in at different library doesn' t re-route item to correct library

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=13153

--- Comment #6 from jdem...@roseville.ca.us  ---
I was able to confirm this between multiple libraries while the item is still
in transit. 

Here was my test plan:

1. Placed a hold on an item that is checked out for a patron to pick up at
Library A.
2. Item is checked in at library B and gets the transit hold message but staff
accidentally send it to Library C.
3. Item is checked in at Library C and no hold message comes up at all and
staff only see a Checkin: Not checked out message and put it on their shelved
unaware of the hold. 
4. Item will show in Transit from Library B to A but is really at Library C. 

I have noticed this happen a few times and while the issue involves some staff
errors, Koha should show the transit message at any library location and not
just the two involved with the hold. 


Jen DeMuth
Library Technician 
Technology & Support Services
Parks, Recreation & Libraries
225 Taylor St.
Roseville, CA 95678
(916) 774-5238
roseville.ca.us/library

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