[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Martin Renvoize  changed:

   What|Removed |Added

   Target Milestone|Oldversions |---

Jonathan Druart  changed:

   What|Removed |Added

 Blocks||23411


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=23411
[Bug 23411] SMS messages should not fall back to 'email'
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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Frédéric Demians  changed:

   What|Removed |Added

 CC||frede...@tamil.fr

--- Comment #19 from Frédéric Demians  ---
Pushed to 3.20.x, will be in 3.20.11.

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Julian Maurice  changed:

   What|Removed |Added

 Status|Pushed to Master|Pushed to Stable
 CC||julian.maur...@biblibre.com

--- Comment #18 from Julian Maurice  ---
Patches pushed to 3.22.x, will be in 3.22.6

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Brendan Gallagher  changed:

   What|Removed |Added

 Status|Passed QA   |Pushed to Master
 CC||bren...@bywatersolutions.co
   ||m

--- Comment #17 from Brendan Gallagher  ---
Pushed to Master - Should be in the May 2016 release.  Thanks!

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #16 from Katrin Fischer  ---
Created attachment 49876
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=49876=edit
[PASSED QA] Bug 15967: Use the email template if the print template does not
exist

>From commit 581759e985c170db0edb4a895cda641930e5ac11
 Bug 14133: Print notices should be generated with the print
 template

"""
IMPORTANT NOTE: This test plan does not take into account the notices
generated for the staff ("These messages were not sent directly to the
patrons."). However the behavior will also change, the print template
will be used in all cases. Is it what we want?
"""

Yes, it is what we want. But if the print template does not exist, the
notice is not generated, we'd like to get the email template instead.

Test plan:
- Remove the print template for the letter you use for overdues
- Define an overdue rule to send an email
- Remove the email address for the patron which has overdues
- Execute the overdue_notices script
The staff should get an email notice and a print notice (using the
email template) should be generated for the patron

Signed-off-by: Nick Clemens 

Signed-off-by: Katrin Fischer 

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #15 from Katrin Fischer  ---
Thx a lot!

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Katrin Fischer  changed:

   What|Removed |Added

 Status|Signed Off  |Passed QA
   Patch complexity|--- |Small patch

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Katrin Fischer  changed:

   What|Removed |Added

  Attachment #48654|0   |1
is obsolete||
  Attachment #49863|0   |1
is obsolete||

--- Comment #14 from Katrin Fischer  ---
Created attachment 49875
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=49875=edit
[PASSED QA] Bug 15967: Fix regression from bug 14133 - notify the library if
patron is not

Regression introduced by bug 14133, see but 14133 comment 13.

Test plan:
Without this patch applied, if a patron cannot be notified (no email
address or sms number), the print notice generated for the library was
not.
With this patch applied, the print notice should be generated using the
print template

Signed-off-by: Nick Clemens 

Signed-off-by: Katrin Fischer 

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Nick Clemens  changed:

   What|Removed |Added

  Attachment #49844|0   |1
is obsolete||

--- Comment #13 from Nick Clemens  ---
Created attachment 49863
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=49863=edit
Bug 15967: Use the email template if the print template does not exist

>From commit 581759e985c170db0edb4a895cda641930e5ac11
 Bug 14133: Print notices should be generated with the print
 template

"""
IMPORTANT NOTE: This test plan does not take into account the notices
generated for the staff ("These messages were not sent directly to the
patrons."). However the behavior will also change, the print template
will be used in all cases. Is it what we want?
"""

Yes, it is what we want. But if the print template does not exist, the
notice is not generated, we'd like to get the email template instead.

Test plan:
- Remove the print template for the letter you use for overdues
- Define an overdue rule to send an email
- Remove the email address for the patron which has overdues
- Execute the overdue_notices script
The staff should get an email notice and a print notice (using the
email template) should be generated for the patron

Signed-off-by: Nick Clemens 

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Nick Clemens  changed:

   What|Removed |Added

 Status|Needs Signoff   |Signed Off

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Nick Clemens  changed:

   What|Removed |Added

 CC||n...@bywatersolutions.com

--- Comment #12 from Nick Clemens  ---
Just adding this from the other bug , I think fallback to email is a fine
option but wanted to mention this in case it seems worthwhile:
Maybe we could fallback to just sending the library a notice saying "No email
for patron XXX - define print notice if you would like to receive printable
notices instead of this message"?  Or something along those lines?

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #11 from Jonathan Druart  
---
Created attachment 49844
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=49844=edit
Bug 15967: Use the email template if the print template does not exist

>From commit 581759e985c170db0edb4a895cda641930e5ac11
 Bug 14133: Print notices should be generated with the print
 template

"""
IMPORTANT NOTE: This test plan does not take into account the notices
generated for the staff ("These messages were not sent directly to the
patrons."). However the behavior will also change, the print template
will be used in all cases. Is it what we want?
"""

Yes, it is what we want. But if the print template does not exist, the
notice is not generated, we'd like to get the email template instead.

Test plan:
- Remove the print template for the letter you use for overdues
- Define an overdue rule to send an email
- Remove the email address for the patron which has overdues
- Execute the overdue_notices script
The staff should get an email notice and a print notice (using the
email template) should be generated for the patron

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Jonathan Druart  changed:

   What|Removed |Added

 Status|Signed Off  |Needs Signoff

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #10 from Katrin Fischer  ---
I can do that, to get this bug moving, but it should not be mandatory.
I just checked some of our 3.18.x installations and the notice to the library
is generated without an existing print template. It seems to me like the
fallback is broken/the behaviour was changed.

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Katrin Fischer  changed:

   What|Removed |Added

 Status|Failed QA   |Signed Off

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #9 from Jonathan Druart  
---
(In reply to Katrin Fischer from comment #8)
> With and without the patch and without e-mail my message_queue remained
> empty - I can try to retest, but a bit out of ideas.

Define a print template for the letter you use :)

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #8 from Katrin Fischer  ---
With and without the patch and without e-mail my message_queue remained empty -
I can try to retest, but a bit out of ideas.

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #7 from Jonathan Druart  
---
It seems that the test plan is wrong.
The print notice is generated even without this patch.

The issue is that the email generated for the library is not generated.
This email starts with "These messages were not sent directly to the patrons"
and should be generated if an email/sms has not been sent to a patron (but a
print should have been built instead).

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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--- Comment #6 from Katrin Fischer  ---
Only e-mail was checked.

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #5 from Jonathan Druart  
---
(In reply to Katrin Fischer from comment #3)
> I am sorry, but this doesn't appear to work for me.
> 
> My test:
> - A patron from Midway, has 1 checkout, 1 day overdue
> - No holidays in the calendar
> - Patron has neither SMS nor email
> - Overdue notice trigger for Midway is set to delay 1

What MTT is/are checked?

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #4 from Katrin Fischer  ---
I should note: without an email address no notice is generated at all. Neither
the print notice as a fallback, nor the email to the library.

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Katrin Fischer  changed:

   What|Removed |Added

 Status|Signed Off  |Failed QA

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Katrin Fischer  changed:

   What|Removed |Added

 CC||katrin.fisc...@bsz-bw.de
   Severity|normal  |major

--- Comment #3 from Katrin Fischer  ---
I am sorry, but this doesn't appear to work for me.

My test:
- A patron from Midway, has 1 checkout, 1 day overdue
- No holidays in the calendar
- Patron has neither SMS nor email
- Overdue notice trigger for Midway is set to delay 1
- Koha admin email and branch email are set
- Running overdue_notices.pl - no email to the library is generated
- Add email address to patron
- Running overdue_notices.pl - generates email notice.

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Galen Charlton  changed:

   What|Removed |Added

 CC||gmcha...@gmail.com
   Keywords||regression

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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Nick Clemens  changed:

   What|Removed |Added

 Status|Needs Signoff   |Signed Off

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Nick Clemens  changed:

   What|Removed |Added

  Attachment #48605|0   |1
is obsolete||

--- Comment #2 from Nick Clemens  ---
Created attachment 48654
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=48654=edit
Bug 15967: Fix regression from bug 14133 - notify the library if patron is not

Regression introduced by bug 14133, see but 14133 comment 13.

Test plan:
Without this patch applied, if a patron cannot be notified (no email
address or sms number), the print notice generated for the library was
not.
With this patch applied, the print notice should be generated using the
print template

Signed-off-by: Nick Clemens 

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Heather Braum  changed:

   What|Removed |Added

 CC||hbr...@nekls.org

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

--- Comment #1 from Jonathan Druart  
---
Created attachment 48605
  -->
https://bugs.koha-community.org/bugzilla3/attachment.cgi?id=48605=edit
Bug 15967: Fix regression from bug 14133 - notify the library if patron is not

Regression introduced by bug 14133, see but 14133 comment 13.

Test plan:
Without this patch applied, if a patron cannot be notified (no email
address or sms number), the print notice generated for the library was
not.
With this patch applied, the print notice should be generated using the
print template

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

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https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Jonathan Druart  changed:

   What|Removed |Added

 Status|ASSIGNED|Needs Signoff

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[Koha-bugs] [Bug 15967] Print notices are not generated if the patron cannot be notified

[bugzilla-daemon]

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=15967

Jonathan Druart  changed:

   What|Removed |Added

 Depends on||14133


Referenced Bugs:

https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=14133
[Bug 14133] Print notices generated in special case do not use print template
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